Walmart
Reviews and Complaints

I ordered a little push tractor for my granddaughter from site to store. I never received a call that it had come in. When I went to check on it, I was told it was returned as it was not picked up. Mind you this was in 2014, but I have tried numerous times to get my credit back and supposedly it went on the gift card that I had purchased it with. Well, as I have told them numerous times, I no longer have that gift card so what am I supposed to do? I know that I did not get my money back, did not use the gift card with the replaced amount on it (Because I threw it away right after using it). Now i'm told since they haven't found a solution for their mistake, I still can not get my money back, no gift card, no nothing. Not for lack of me trying, but since it has been two years (Although I have been trying to get this rectified) I am now told that it has been too long and that they will not give me my money back. Wow! I wonder how many consumers they have done this too! I usually tell everyone to go to walmart, but i'm definitely making this a big deal! Been waiting two years for an answer, and because of their mistakes, I can't get my money back! I believe although it is only a small amount of money, I will see how viral this can go. I am a single mother with a lot of children and grandchildren and we used to go to walmart for everything... Not anymore... Wonder how many of my family, friends, children, their spouses etc... Will shop there now. I have been trying to get this resolved for quite some time only to be told that my money will not be returned! Highly disappointed!

Our family buys the Great Value 4 bag rice on a weekly basis and had not had issues in the past. The rice tastes good and is convenient to use in recipes. However, two weeks ago all four bag in the box we bought were not sealed and when taken from the box the rice 'flew' all over the floor. These ended up not being 'boil in bag' and had to be disposed of. This week I purchased a box, says Boil in Bag White Rice on the box. UPC [protected], other number on top of the UPC 482075. When I opened the box to make the recipes requiring white rice, I was unpleasantly surprised to find four bags of BROWN RICE - not white as stated on the box. The taste and value of the rice is good when you get what is stated on the box - white rice and boil in bag. The quality control process needs stepped up. The unsealed bag incident occurred Apr 10, 2016 and the brown rice in the box indicating white rice occurred Apr 23, 2016. My name is Dianna Reed, contact phone number [protected]. A refund would be appreciated. Thanks!

I worked for Walmart seasonal for Christmas 2014 and 2015. I had a background check done both times and passed. Now 4 months later I accept a permanent position and have to do another background check. The third. I don't get a call and after a week I go to the store and talk to the HR lady. She tells me my background check is still pending. She calls them and they tell her I will receive a letter in the mail. I finally get the letter and it shows a bounced check from 2000. Why did this not come up the first two times? Plus your really not going to hire someone who bounced a check 16 yrs ago? Get real Walmart! Who goes back 16 yrs on a background check for a stocker anyway. You would think I was going to be the store manager or something. I know of people that work at Walmart that have drug convection and they get hired. Go figure!

On April 25, 2016:

The Service Center closes at 7:00 PM CST in Franklin, KY. I got to the service center at 5:12 pm. At 5:26 I am still in line waiting to ask to get my oil changed and tires rotated. A worker comes in and tells the older gentleman running the register (two registers and only one worker) that they might be able to get another oil change or two in but that's it because they had other work to do. There were two vehicles in the oil changing station and then two more parked outside the door (the last being my car). This same gentleman said they had two cars that needed tire changes.
At 5:35 this same gentleman in an tire lube uniform says he is leaving. That left two employees to finish however much work was left. So when it was finally my turn I asked for an oil change and tire rotation (for tires that I purchased from Walmart) I was told that they might be able to get to my oil change but they wouldn't be able to rotate my tires, that if I could come back tomorrow they should be able to get to them.
I simple said no I will take my car somewhere else.

So now I will have to miss work and take my car somewhere else to get this maintenance done. Walmart is a huge corporation and the customer service is showing. This is terrible. I was very disappointed and I will not be back anytime soon.

This happened on 4/23/2016.

I rented the blu ray disc of "Daddy's home" and when I was checking out, i got offered a free video game rental. So, of course, I took the deal and got a copy of "Just Cause 3". When I got the copy, there was no disc. Instead, there was a piece of paper that was an exact copy of the game instead of the actual thing . I would really appreciate a refund of some sort.

A while back, maybe during football season, you sold what looked like a 3 pound bag of Great Value Thin (I mean really thin) pretzels. Since that time, they are not part of the product line at my Walmart. I can only eat really thin pretzels, and the ones you have on the shelf now are not thin, even though they say they are. They are not the same ones. How can I get those pretzels again? Where do I need to go to get them.?

Dear faded glory. I recently purchased some girls leggings in My daughters like I always do because she loves them and just hates jeans. I didn't have her try them on cause there is never an issue. She's always been the same size she doesn't grow she has been the same weight for almost 3 yrs. We got them home she tried them on and they hit amazing but the weist. It was like the wrong size weist was but on them 2 sizes to big. I bought 5 pair and can't bring them back they were clearenced off. Now what...can u help me...can u replace them. Anything. Desperate mom...

The Walmart Moneycard System was down about 4-5 days ago, and due to it going down, it caused for every transaction on my account to show up twice on my account (1 as Pending and 1 as Purchase Completed). I have talked to Several reps and Supervisors, and none were Helpful! the 1st Supervisor did advise me of the System Glitch and advised that everything will be fixed. Now, everything was not fixed, and my card is still showing a negative balance. How is that possible, on a Prepaid Card? And to think that I had this last rep, and supervisor, make it seem like I overdrafted my account by paying items twice.. BS! This supervisor that I spoke with a few moments ago offered to "Compromise" my card! I had to get her to understand that the Glitch was THEIR fault, it was not fraud going on! I had to hang up on her, because I was tired of listening to Foolishness!

www.walmart.com has the worst shipping ever! I was a customer of Walmart for a long time now and I must say that their prices are great and their customer care is amazing! They are very helpful and reliable, but I cannot say the same about their shipping. It always takes forever to get your order, few times my order was lost, stuck in customs or sent to the wrong address! I really hate it. I love this company, but I'm thinking of finding another place to shop.

One of my favorite YouTube bloggers recommended Walmart as a reliable and trustworthy online shopping website. So I decided to order something from Walmart. When I received my items I was terrified and shocked about the quality! Items I have ordered looked super cheap and were definitely made in China! They say they are located in USA but these people are obviously getting their stuff from China! I'm so extremely disappointed, just wasted my money on garbage! Don't order anything from this website!

On Saturday, March 12, 2016 I received an e-mail thanking me for a recent purchase at Walmart.com. I had neither been to there site nor had made a purchase so I opened e-mail. Walmart claims I made a purchase from there site for an Unlimited 30 day talk plan for $45.00 plus tax and that it was deducted from my checking account via a debit card on file with my account. I immediately called customer service to question the purchase and to cancel it out immediately. I was told that it was an E-Delivery item and they couldn't do anything about it. They said to save it my e-mail and not to use it but they couldn't refund my money. They marked it as fraudulent but I would have to contact my bank to file a claim. I did so but had to cancel my debit card (I won't receive another for about two weeks and had to change my payment options for accounts that withdraw money on a monthly basis. I was so upset I called Walmart.com and my Walmart credit card and cancelled both. I will never shop at Walmart.com again. This isn't the first unpleasant experience I had but in the past I gave them the benefit of the doubt. Not this time. I have heard of others who have had the same thing happen and Walmart.com plays dumb about it. The order # is [protected] and the amount was for $45.00 plus $4.17 tax for a total of $49.17. I would like this to be refunded ASAP. I had no reason to order such a thing. I have an unlimited talk and text through ATT. I don't even know what I would do with such a thing.

I and others at my office have observed thieves lolling about the Vision Center, apparently casing their targets - as was done to me.
Upon checkout, after shopping the store following my contacts purchase,
I discovered my very large wallet had been stolen.
I summoned police. The store would not allow me to see their film of the thief, but did allow the policeman, who explained to me how the thief had followed me and took the split second opportunity to steal my wallet, while my hand was over my large handbag.
The store was of no assistance to me whatsoever and could not care less that I was pickpocketed. Of course the whole episode was on camera, but obviously of no concern to Walmart, as their merchandise was not touched.
Furthermore, I insisted on reporting the incident to the manager immediately. The assistant later appeared and then told the police that I had accused their cashier of stealing my wallet - she did not understand English very well, as her primary language was Spanish.
I encourage all to be vigilant, as the Walmart thieves have an experienced expertise in the art of pickpocketing.

Wal-Mart is now bullying its customers with another bait and switch tactic!
I went to my local Wal-Mart Automotive Service Center on 3/2/16 to purchase a new battery for my car. First I asked them to test my current battery and when it failed I said I would like to purchase one of their $50 ValuePower batteries.
The serviceman went inside then came back saying that he cannot sell me one of the ValuePower batteries because my car "requires" a more expensive battery at more than double the price. (going into some detail of their legal responsibilities and the $50 batteries do not meet the requirements for my car)
I had to go inside and purchase a VP-65 battery and install it myself and it fits and works perfectly!
You have to also understand that the car I was purchasing the battery for that had these punitive requirements was a 97 Ford T-Bird with a V8. (not a car with any extreme electrical requirements)
I called Ford to get the technical specifications and SURPRISE...
The VP-65 that I had to install myself met Ford's specifications precisely!
This kind of bait and switch garbage is intolerable and Wal-Mart is now off my list for anything having to do with their auto service center.

I would also like to complain on walmart and their horrible attitude towards costumers. I shop at walmart every single day. I slipped on a water puddle from a leaky roof that had no sighns I really hurt myself and still have back problems due to it but I did not sue because this was my favorite store. Well not any more.. I went thru self chevkout and the cashier (Who is my 3kids dads current girlfriend) I didn't think we had any issues but apparently we do. She was busy one machine didn't hav money in it so she was having to get someone some cgange and another machine scale was saying theur was something on it and nothing was. All the while I was in somewhat of a hurry but I only had two items and after scanning them to pay I become aware it is a card only machine. So I just ran into my bro in law while coming in so I call him tell him come swipe his card and ill just give him my cash. So she clearly sees us just standing their waiting for bro in law she sees him walk up but I guess about that time she doesnot actually see him swipe the card we are walking past her station as she is just returning looking hard in my basket well as we approach door a manager is walking out just getting off work we walk out along side him no probs, get to car, load stuff in car, and I go to put buggy up and another managercomes out looking around.. He approaches me and asks for my receiot says the cashier wanted to cgeck it but was busy she said I didnot pay.. Ok for one how does he know i'm the one she is talking about cuz they never went got her to identify. Unfortunately being in a hurry and holding up the line when bro in law swiped his card none of us remember grabbing the receipt so here we r looking like theives bcuz we don't have a receipt to show. They keep asking wat register did u pay at then I told them and I went back in to see if maybe receipr was still there but of course it was not. I told them a million times just go look at ur video and it will show that he come swiped his card. He even had text message on his phone from the purchase but they saud that proves nothing. Ha. By now there r 3managers out in the parkinglot calling me a liar well lets see ur receiot then, proove it with a receipt.. We have already gotten the two items out and they have possesion of them and the manager we walked out with insists their was a third item. There was no third item. I told them this is ridiculous just go look at video they simply refused and called cops saying they have a theft that just accured bs they simply knew I had no receipr to prove my purchase so I don't think they really cared that I actually paid or not they knew I had no proof. So ofcourse the way it was going I knew i'd go to jail bcuz yes wat walmart says is wat happened in the eyes of the laws. Bs I left with them shouting i'm going to jail for assault bcuz they would not move so I could get out but I never touched them wirh my car I slowly kepr backing up they would take a step back id back up a lil more they would take a step back did this until I had enuf room to pull forward and turn out the space. They kept my merchandise.. They stole from me straight up and want to call ne the theif.. I beleive that ex's new gfriend seen that we left receipt and trashed it and knew whar would happen if she told manager to check our receipr. If it was even me she was talking about. Bcuz she never was called to the office or anything was ever mentuined about it after that but she did tell my son I was in jail that same night when she got off work.. So y would she think I was in jail dhe knew I did not have receipr. She also told son that she thought she was going to get a bonus but she did not... Its blows my mind how they never once tried to verify my story by asking her or by video or something before calling cops.. Idk how many times I have left walmart with my teceiot or threw it away while walking out. How does simply leaving a receiot behond make me an assumed theif.

Walmart has an extremely wide variety of products and really nice prices. When I found this website I was really amazed. So I decided to give it a try and ordered one item. I just wanted to try this site before making a huge order. Well, my items arrived broken and when I contacted their customer service and asked for help they ignored me. No one from the company ever contacted me and fixed my issue. I'm very disappointed and I will never order anything from them again. The lack of customer support is what disgusts me the most.

I've ordered several items from walmart about three weeks ago. My order arrived in reasonable time but when I opened the package I was extremely disappointed because few items were missing. Thing which I did receive were great, but I still i'm very disappointed. When I called customer service I got the run around and finally after about 10 calls was promised a refund. But unfortunately I never got my money back. Really bad. Never expected something like this from such a reputable company. I guess i'll never order anything from walmart again.

Several days ago I went to the Walmart online store to buy myself something special. I found a lovely dress that I wanted to wear on my birthday party, so I ordered it. Few days after I ordered and paid I received an email from them saying my order was cancelled. I immediately contacted customer service and asked what was going on, I wanted some explanations. Their rep said that they never received the payment, so they had no other choice. Then I contacted my bank and was told that Walmart did receive my money. What a joke! These liars stole my money and I will never get my birthday dress! So extremely disappointed. Never again I will buy anything from these scam clowns!