Walmart
Reviews and Complaints

I bought an extended warranty from Wal-Mart when I purchased a phone from them. The phone is not working properly anymore. When I called in the warranty they informed me that I will be charged an additional fee. I spent good money for my warranty and this was not the agreement. Not happy about this at all. I spent over $60 to insure my phone in case I had any issues with it. The warranty is still good but their Guarantee is ridiculous. Today is 6/11/2016. I would really like it if the warranty that I purchased was honored and I was refunded the total purchase price.

I keep all my receipts do to government funding we look over all sale purchases made off card issued to us I realize that I have been charged double on two receipts from the same Walmart I took the receipt to Walmart and was told I can't get my money back because it was more than 7 days it should not matter how long it's been it's my money and one of your workers made a mistake now keeping my money I believe Walmart is scamming alot of people

Okay, so it's getting about that time of the year which I'll be getting my nice little tax return, and I decide I want to purchase a laptop from Walmart since there's not another store in town besides them that actually sells the stuff. I told them 6 months beforehand, "Hey, these three computers are broken". They said they'd check on them. 6 months later, they're still not working. Okay. I try to fix them myself (probably a bad call on my part).Cops came, detained me, threw me in the Walmart security office with three cops, and two managers interrogating me without even reading me my Miranda rights. Now they tell me I damaged three of their laptops by inserting a USB drive into one of them. They say I must pay them $5, 000 in restitution (non-court ordered), and that I'm never allowed to go back again. Okay, ONE. I didn't break their laptops, I'm a damn computer NERD, I know my stuff. Two, Those three laptops were still broken three months prior to me even trying to attempt to fix them so I could see which one I wanted to buy (ended up going to buy another laptop at a Walmart in the next town 40 miles over, even after they said I'm not allowed to any of them in the nation, for LIFE). And three, if you're going to accuse someone of breaking your merchandise, at least have viable video proof of me damaging or "tampering with the systems", not just me hunched over the computer for about 15-20 minutes. I told them to scan the harddrives, cause the hardware will prove itself that I COULDN'T access them during that time period. They told me some bullcrap about "Oh we don't want to connect the computers to the network cause we don't know what's on them. You could have planted Trojans on it"... Like.. are you f***ing kidding me? I don't know how to F***ing code C, C+ or even Java. I know a smudge of HTML5, and that's about it. But trojan viruses? You're out of your mind if you think I know how to do that, or that I could even begin to learn how to. If I knew how to do that, I sure as hell wouldn't be trying to plant them on your computers with a jumpdrive. I'd do it BLUETOOTH. And for two, Walmart ain't got a free Wifi spot inside (unless it's wifi from an inlet restaurant like mcdonalds or somethin'), so who the hell do I think I going to even attempt to steal information from? These Walmart folk are stupid as **** trying to come up with these crazy stories, so no, you're not getting your demanded payments, I'm still going to go to your stores, and there isn't a damn thing you can do about it. I have my rights, and Walmart is not a "nation" that can have people arrested for walking in wanting to buy something. You will not steal from me. I've never stolen from you, and youpin the blame of broken hardware on the first person you think you can throw it on.

On june 3rd, 2016 i went through 2 cashiers 1 csm before i got to jason the manager. He printed out coupon policy because the csm said we can only take 4 like manufacturer coupons which is false only on proctor and gamble products but wm itself doesnt limit that. My main concern is i was over charged on several items and went to customer service they said come back in the morning as it closes at 10 pm, ok understandable now i go back in line to customer service desk and i show my receipt on overcharged items and the lady says im sorry i have no way to prove what you purchased and what was overcharged. As the upc codes are all same. I at this time will take 20 dollar loss but cant guarantee i will ever return as long as these ladies are employed. Is there not a way to show an item was paid for twice?

iheartthemart, erica streeb

Walmart is a terrible place and I do not recommend wasting your money here. Ordered some items and everything was of a bad quality, so I decided to return them but they said that they don't accept returns. I told them that was not possible and that all reputable companies accept returns in case of any issues! They gave me a hard time and in the end they said that it was their final decision! That was the most terrible online shopping experience I've ever had! Never again Walmart!

I had an extremely poor experience. I looked on Walmart's website for ducting that was in stock at the store in Gaylord, Michigan. I then requested my mother pick some up for me as she was at the store. Two different employees on the floor had no idea what the item was and did not try to find it in any way, they simply walked away after saying they didn't carry the item. My mother called me back to tell me this, I then called the customer service desk at the Gaylord store. A woman named Sally answered. First she defended the employees that did nothing to help my mother. At the same time she got a nasty defensive attitude on the phone. I was then put on hold for more than 5 minutes trying to find the item online that I clearly spelled for her to search for. All around I am disgusted with the level of customer service my family received. The floor employees were obviously lazy and incompetent, the same could be said for Sally at the front desk. This had made me never want to spend another penny at Walmart. This used to be a company that actually led the industry in customer service, now the employees drive away business.

To: Walmart Corporate
702 SW 8th St
Bentonville, AR 72716

To Whom It May Concern,

On 05-08-2016, I attempted to purchase a Tripod for my video camera. I searched several websites (including Walmart's) and found a unit manufactured by Targus for $18.00. The description states this unit is a 58” (maximum extension) model number TGT-BK58T. I checked store availability and located this unit at the Millington TN location. When I went to purchase this unit, it was rung up at $28.00. I had printed the website page showing the unit at $18.00. I was then informed by the CSM that printed pages were not acceptable and that the CSM could not honor the $18.00 price. The unit was left at the store. The page I referenced can be located at this URL: http://www.walmart.com/ip/Targus-58-Camera-and-Camcorder-Tripod-TGT-BK58T/16524297.

Your Price Match Policy states the following:

We're committed to providing low prices every day, on everything. So if you find a lower price from an online retailer on an identical, in-stock product, or the item purchased from Walmart.com is now listed at a lower price, tell us and we'll match it*.

How to match a Walmart.com price to another online retailer*:
Prior to placing your order, contact Walmart.com Customer Care or call us at 1.800.966.6546.  We will verify the item eligibility by reviewing the online retailer, their current price, and by confirming the item is in stock
Walmart.com has the final decision for matching an online price
How to match a Walmart in-store price to a Walmart.com or other retailer's online price:
Request the price match right at the register while shopping in-store
The Store Manager has the final decision for matching an online price
Refer to the Price Match Policy on Walmart Policies and Guidelines for additional details
The following are guidelines and limitations:
The item must be currently in-stock at the online retailer's website and on Walmart.com at the time of the price match request
The item must be sold and fulfilled by online retailers* listed below or by Walmart.com
We reserve the right to verify the price of the identical, in-stock item at the online retailer's website (i.e., size, model, quantity, brand, color)
We will limit quantities to one-per-customer, per item, per day**
Since this price was stated on your website, I don't understand why you could not honor it. The CSM did not check the website although I could have provided the information required to locate this item on your website.

I was also asked if this was the “Internet” price. I don't see why this would make a difference. If I would have ordered this item at Walmart.com then had the item shipped to the Millington location, I'm pretty sure that your website would have instructed me to pick up the item in question at the Millington location since there was one already there.

A timely response would be appreciated in this matter. Two of our grand kids will be graduating from their schools next week and I will require the tripod then. Also, I do some volunteer work at the Tipton County Veteran's Service Center located in Munford TN. I record the monthly meetings there once per month and would like this tripod for this purpose also.

Yours for a Better World,

Frank Nelson

P.S- I just completed a chat with a gentleman named Anthony E. The conversation was copied and pasted from the chat window and appears below:

Anthony E.: Thanks for chatting with Walmart.com! I’m Anthony E. and I’ll be assisting you today.
Anthony E.: Hey Frank! How may I assist you?
Frank Nelson: Good afternoon Anthony. I hope all finds you well.
Frank Nelson: I have written a letter to Corporate about a problem I am having with the Walmart in Millington Tn. I have not sent the letter yet. I was hoping I could resolve this conflict with you first.
Anthony E.: With a bit of a cold, but I'm fine, thank you for wondering.
Anthony E.: Okay, please provide a brief explanation.
Frank Nelson: Sorry to hear about your cold. Not good.
Frank Nelson: I can copy and paste the letter to this chat window if you prefer. It's a little over one page.
Anthony E.: If you would be able to provide a brief explanation it would be better.
Anthony E.: Since the chat has a limit to how many characters can be inputed.
Frank Nelson: I'll paste the main part since I have already written it. I assume a 140 character limit?
Anthony E.: I have not counted them, but that would be normal.
Frank Nelson: On 05-08-2016, I attempted to purchase a Tripod for my video camera. I searched several websites (including Walmart's) and found a unit manufactured by Targus for $18.00. The description states this unit is a 58” (maximum extension) model number TGT-BK58T. I checked store availability and located this unit at the Millington TN location. When I went to purchase this unit, it was rung up at $28.00. I had printed the website page showing the unit at $18.00. I was then informed by the CSM that printed pages were not acceptable and that the CSM could not honor the $18.00 price. The unit was left at the store. The page I referenced can be located at this URL:
http://www.walmart.com/ip/Targus-58-Camera-and-Camcorder-Tripod-TGT-BK58T/16524297.
Anthony E.: Okay, I understand your point of view on this matter Frank. And I'm truly sorry about ths.
Anthony E.: This*
Frank Nelson: That's OK. It's Sunday afternoon. They're pretty busy.
Anthony E.: In this case, store prices and the online prices can always differ, since the inventory is not the same, causing these diferrences in the price.
Anthony E.: I'm very sorry about this, however, since Walmart.com and Walmart Stores, are two different branches from the Walmart Family, we would be unable to make the store accept our price.
Frank Nelson: I was asked if this was the Internet price. I could have ordered the item through Walmart.com and had the item shipped to the store, but I'm sure the website would have instructed me that the item was already available at the location in question.
Anthony E.: Well, since it is available online, you can very well order it and have it shipped, either to your home with the cost of shipping, or to the store with no shipping charge.
Anthony E.: The only downside would be having to wait for the delivery to occur.
Anthony E.: Which can be from 5 to 10 business days once shipped.
Anthony E.: Like I said, the store and online inventories are different, so the store having it in stock, does not prevent you from ordering online.
Frank Nelson: I understand that. I don't understand why they would want to ship the item to this store since this item is already in stock. Seems like it would be a waste of time and resources.
Anthony E.: I understand that, but the fact is that the Targus 58" Camera and Camcorder Tripod, TGT-BK58T that is available at $18, is not located in the store, but in one of our fulfillment centers.
Anthony E.: Which is what causes the difference in price.
Anthony E.: The store is allowed to price match, but at the end, it's up to the store's management.
Frank Nelson: OK. So I will need to order this unit from the Fulfillment Center?
Anthony E.: If you wish to confirm it at the 18$, then yes.
Frank Nelson: Got it. Thanks.
Anthony E.: Like I said, the only downside, if you wish to look at it that way, is having to wait for the delivery.
Anthony E.: No problem.
Anthony E.: Are there any other questions I can help you with today?
Anthony E.: Also, just as a heads up, I want to let you know that you may receive a brief survey at your email address about my service. It would really help me out if you were to fill it out for me.
Frank Nelson: No. That's it. Thanks for your time. Hope you get to feeling better soon.
Anthony E.: No problem, and I appreciate that! I hope I was able to assist you as you expected.
Anthony E.: Thank you for contacting Walmart.com, I’m going to disconnect now. Have a great day!
Anthony E. has disconnected.

It seems your stores are not capable of matching your own pricing from your website although you claim that pricing will be matched from other on line retailers. I would recommend listing the store pricing along with your Internet pricing on your website in order to eliminate any confusion in the future. I made the trip to Walmart for the above item, but also for several additional items. It's almost a bait and switch. I realize that we're only talking about $10.00 difference. But again, when I purchased last week, (2) Visio 48” LED TVs, a BlackWeb computer sound system, a Dell Inspiron 20 All-In-One computer, The various cables to connect everything, a ChromeCast, a Canon Pixma MG 2922 printer, (2) digital TV antennas, and various other items to upgrade our house, I checked the pricing for these items from several retailers and found Walmart's pricing to be the least expensive.

March 5, 2016 my phone stop connecting to voice network, I was told I had to turn it on in my zip area before it would connect, such a lie, will phone still not connecting. On March 7, 2016 I went to Walmart and their person talk to straight talk and they promised to replace phone I was told I would receive a new phone with instructions on how to send my old one back. I waited several weeks and nothing so I called was told they were waiting for my old phone so they told me they would send box. I called several times after that and never received the box, went back to Walmart and their manager called their excuse I gave them an unreachable address, which I did not. I am a show bird so in the winter I stay in Mesa where all of this happened but at this time I was leaving to go back to VA. for the summer so the manager gave them my address in VA.. When I got there the box was there so I followed the instructions and shipped my phone out which they received on May 3, 2016 and to this date May 26, 2016 I have got nothing but one excuse after another but no phone. Having purchased the insurance plan from Walmart I requested my old phone back and was told they had already shipped it back to the manu. for credit, bottom line straight talk got paid for my phone twice once from me and once from Samsung. I went to Walmart and asked them what they were going to do about it and they said absolutely nothing. Conclusion: 1: Walmart made money off the phone, air time cards, and insurance. 2: Straight Talk made money off the phone, air time cards, and received a new replacement phone from Samsung. 3: The insurance company made money off the protection that could not be used because I did not have the phone. 4: I paid for everything and it is my belief that a mayor crime is taking place here for this is called theft and fraud.

Worst Walmart Store ever. Went to the East Syracuse, NY Walmart for a Christmas present on December 18, 2015 and a loose cart hit my car which caused $600+ in damages. I saw it happen and had other eyewitnesses that were not there with me and that I did not know. There was very high winds in the area that day which propelled a cart that was left by another customer in the parking lot into my car, I had no time to react fast enough to prevent it. Store Manager came out and assured me not to worry as it was going to be taken care of, my witness stuck around to talk to him as well. He took all of our names, phone numbers and made us draw what happened on his accident report form. The Store Manger also informed me that this happens there all of the time. Three days later I received a call from an Arkansas phone number informing me that Walmart is not responsible for damages incurred as a result of their customer not returning the cart to the appropriate cart return and they will not pay and there is no way for me to make them do so. The Investigator told me that the section of the parking lot I was parked in had no surveillance and since he had no tape of it happening how can he know that I do not know the people who witnessed it happen basically accusing me of trying to defraud Walmart for the damage to my car. I was shocked to say the least and offended by his accusations, I informed him that I buy a lot of goods from Walmart as does three other households that I am involved with and this could present a problem with retaining us as customers and I was informed by him that they will not miss our business. If they do not want the liability of this type of thing then Walmart should be made to have signs that state that a parking area has no cameras and also a park at your own risk signs to warn customers of the potential of this type of thing happening and also it would legally relinquish them from the liability of this type of incident. Fixed the car out of pocket as well.

I loaded my card for $200 on the 17th of may 2016. But was given only $150 on the card. On top of that, I was charged a $28.00, a$19.00, a$1.00 fee& $11.00 transaction that I did not authorize. This totals $109.00 after several attempts to access the funds back to me, I was hung up on & basically told that I was lying. Needless to say, I will not be utilizing the walmart prepaid green dot services in the future. However I am holding on to my present card until I am refunded the $109.00 stolen from me by green dot. It is now 8 days that I have been going through this matter. Hopefully, it will be cleared up asap, as I am in need of my money's.

Now certegy is denying social security retirment checks and saying walmart has a 1000 dollar limit. The shift manager was the one who called them on walmarts own phone and told them the was 5000 but the said have a nice day. At first walmart acted like they were going to correct the issue and supposedly the head the check cashing operation wanted to fix it but... Two days later after they said we'll call you tommorow not a peep. If walmart pays certegy how does certegy decided walmart policy. This is flat out FRAUD on both of their parts. They have web pages and in store signage posting the limits but wont abide by them. Dont want to have to file la state atty gen fraud complaint but may have to. These certegy demons have to be shutdown nationwide. Tweet about it #shutdowncertegy

Curabitur arcu erat, accumsan id imperdiet et, porttitor at sem. Curabitur non nulla sit amet nisl tempus convallis quis ac lectus. Mauris blandit aliquet elit, eget tincidunt nibh pulvinar a. Nulla quis lorem ut libero malesuada feugiat. Vivamus suscipit tortor eget felis porttitor volutpat. Praesent sapien massa, convallis a pellentesque nec, egestas non nisi. Vestibulum ante ipsum primis in faucibus orci luctus et ultrices posuere cubilia Curae; Donec velit neque, auctor sit amet aliquam vel, ullamcorper sit amet ligula. Curabitur aliquet quam id dui posuere blandit. Pellentesque in ipsum id orci porta dapibus. Mauris blandit aliquet elit, eget tincidunt nibh pulvinar a.

My wife has had a Walmart Money Card (Debit Mastercard) for over a year, and I have had one for three or four years now. Our job pays us direct deposit onto that card. All of our information has always been the same. Then last night, we log in online to check our balances as we are about to get paid the following day, only to see that our balances are missing, so is our transaction history. A message appears on the top of the screen saying, "We are undergoing system updates which may render certain services unavailable for several hours. You may still use your card as normal, however." --- How are you supposed to use it when you don't know what's on it? Then today we get paid, and we go to login, only to get to the security password --as normal. When we type it in, it says, "Information does not match an account we have on file." We tried this several times before calling the Customer Support number. When prompted to provide the last four digits of my card number, the automated help line told me that it wasn't a valid number. When I was prompted to give my social security number, it told me it was invalid. When I was prompted to give the full 16 digit number of my card, it told me that the systems are still down for updates (had been all the previous day as well with no estimated time for when they'd be back up) and the number hung up on me. When I called back, it went straight to the systems update message and hung up again. There is NO way to get hold of a live person at all. (The last time I had an issue with my account about three years ago, the help number was no longer valid and an updated one wasn't posted anywhere online.) And apparently if you got your Walmart Money Card via Green Dot Bank *from* Walmart, Green Dot can't help you and doesn't have your account on file, but Walmart doesn't have a branch to help you either, they just tell you to call the number on the back of your card ---- which states either the number is no longer in service, or that the system is shut down for several hours (two days in a row.)

I drive 80 miles roundtrip to shop at a walmart in deland, fl. Several years ago they revamped the store to such a physical change they actually handed out maps of where to find things. Today I went there to pick up a few things and they had moved everything. Food items were found near the paint dept. I couldn't find a camera place to buy batteries. Isles were not easily accessed. It was horrible. Most walmarts mirror each other at the least and I usually can find what I need easily. I was so frustrated after walking all over the store with no success that I simply walked out and decided to shop elsewhere. What are they/you thinking in creating such a disorienting store?
Even though I have been shopping there since its inception, I will avoid it and go the other way.

I was in your store on Wes. May 4th. I'm 63 years old, I was there with my grand-daughter and great -grand-daughter who was in an infant seat so we had 2-carts. After purchasing clothes, food, pharmacy and health items oh and a bottle of Brandy plus Deli items. We attempted to use self-checkout, which proved to not go so well. So we then went to reg. cashier, which was a young black male who had to wait for help due to not being able to run the brandy. There was not enough cashiers, Other older employees from Customer Service failed to come help at all so it was a long process and I'm already mad as hell for being delayed so long. After 30 minutes in line, lines building behind me, I was not happy and could only think about getting the hell out of there. As I was leaving the store, This idiot who was at the exit area handing out yellow stickers stops me and asked to see my receipt, for what I still? I don't know, he takes my receipt and acts like he is checking it out, yet never looks at the entire list. He then say ""You can go" Really? I don't think I will ever go there again, I spent good money there and I felt like I was going to blow-up at anytime. Also that poor girl working the Deli BY HERSELF, kept her composure, had a smile on her face and treated people very good, BUT then again I had to go through the cashier line to pay for it. SOMEONE needs to revamp this store because believe me, There was NO SMILE IN EVERY ISLE. I am pissed, I'm not a happy camper. This is NO WAY to run a business, I'm retired and know what I'm talking about. This store was awful. I don't know if I will be ever back.

I ordered a little push tractor for my granddaughter from site to store. I never received a call that it had come in. When I went to check on it, I was told it was returned as it was not picked up. Mind you this was in 2014, but I have tried numerous times to get my credit back and supposedly it went on the gift card that I had purchased it with. Well, as I have told them numerous times, I no longer have that gift card so what am I supposed to do? I know that I did not get my money back, did not use the gift card with the replaced amount on it (Because I threw it away right after using it). Now i'm told since they haven't found a solution for their mistake, I still can not get my money back, no gift card, no nothing. Not for lack of me trying, but since it has been two years (Although I have been trying to get this rectified) I am now told that it has been too long and that they will not give me my money back. Wow! I wonder how many consumers they have done this too! I usually tell everyone to go to walmart, but i'm definitely making this a big deal! Been waiting two years for an answer, and because of their mistakes, I can't get my money back! I believe although it is only a small amount of money, I will see how viral this can go. I am a single mother with a lot of children and grandchildren and we used to go to walmart for everything... Not anymore... Wonder how many of my family, friends, children, their spouses etc... Will shop there now. I have been trying to get this resolved for quite some time only to be told that my money will not be returned! Highly disappointed!

Our family buys the Great Value 4 bag rice on a weekly basis and had not had issues in the past. The rice tastes good and is convenient to use in recipes. However, two weeks ago all four bag in the box we bought were not sealed and when taken from the box the rice 'flew' all over the floor. These ended up not being 'boil in bag' and had to be disposed of. This week I purchased a box, says Boil in Bag White Rice on the box. UPC [protected], other number on top of the UPC 482075. When I opened the box to make the recipes requiring white rice, I was unpleasantly surprised to find four bags of BROWN RICE - not white as stated on the box. The taste and value of the rice is good when you get what is stated on the box - white rice and boil in bag. The quality control process needs stepped up. The unsealed bag incident occurred Apr 10, 2016 and the brown rice in the box indicating white rice occurred Apr 23, 2016. My name is Dianna Reed, contact phone number [protected]. A refund would be appreciated. Thanks!

I worked for Walmart seasonal for Christmas 2014 and 2015. I had a background check done both times and passed. Now 4 months later I accept a permanent position and have to do another background check. The third. I don't get a call and after a week I go to the store and talk to the HR lady. She tells me my background check is still pending. She calls them and they tell her I will receive a letter in the mail. I finally get the letter and it shows a bounced check from 2000. Why did this not come up the first two times? Plus your really not going to hire someone who bounced a check 16 yrs ago? Get real Walmart! Who goes back 16 yrs on a background check for a stocker anyway. You would think I was going to be the store manager or something. I know of people that work at Walmart that have drug convection and they get hired. Go figure!

On April 25, 2016:

The Service Center closes at 7:00 PM CST in Franklin, KY. I got to the service center at 5:12 pm. At 5:26 I am still in line waiting to ask to get my oil changed and tires rotated. A worker comes in and tells the older gentleman running the register (two registers and only one worker) that they might be able to get another oil change or two in but that's it because they had other work to do. There were two vehicles in the oil changing station and then two more parked outside the door (the last being my car). This same gentleman said they had two cars that needed tire changes.
At 5:35 this same gentleman in an tire lube uniform says he is leaving. That left two employees to finish however much work was left. So when it was finally my turn I asked for an oil change and tire rotation (for tires that I purchased from Walmart) I was told that they might be able to get to my oil change but they wouldn't be able to rotate my tires, that if I could come back tomorrow they should be able to get to them.
I simple said no I will take my car somewhere else.

So now I will have to miss work and take my car somewhere else to get this maintenance done. Walmart is a huge corporation and the customer service is showing. This is terrible. I was very disappointed and I will not be back anytime soon.

This happened on 4/23/2016.

I rented the blu ray disc of "Daddy's home" and when I was checking out, i got offered a free video game rental. So, of course, I took the deal and got a copy of "Just Cause 3". When I got the copy, there was no disc. Instead, there was a piece of paper that was an exact copy of the game instead of the actual thing . I would really appreciate a refund of some sort.