Walmart
Reviews and Complaints

Being followed around the store by store employees and store security, getting least better service than white customers, the alarm going off as I am walking out the door and the door greeters chasing me down to check my sacks. It is almost always electronic equipment too that the cashier forgets to deactivate before they put in the sack. I think a lot of times these white cashiers just do that on purpose so the alarm will go off and I will be chased down and made to feel like a thief.

This weekend I walked by one of those demo people passing out food samples and they didn't even offer me one. I didn't even want what she was sampling anyway, but the fact that she didn't ask me if I wanted to try one just bugs me.

I also almost always seem to be the only person these workers on the floor ever greet and ask me if they can help me. I know for a fact that managers tell their employees to do that to let suspected shoplifters know they will be close by so that person will be too scared to steal. I have never stolen anything in my whole life. It is nothing but racism plain and simple and I am sick and tired of it!

FYI...I was putting "all" my stuff up on the belt to get checked out at WALMART...and noticed the lady in front of me giving back quite a few things to be returned. I didn't think much of it (hard times and all). Until it is my turn to be checked out. Now mind you I divide all the sale items up w/competitors papers, circled in red marker and write down even to the ounces or limits on the items. When I get up there the checker (which has no control of this situation I was being flung into)... told me that WALMART NO LONGER HONORS COMPETITORS PRICES! ... Needless to say ... half my stuff had to go back also. I asked when did this start and do we have to get a CSM over here to explain it to me, cause this will change everything in my shopping world and obviously alot others as... everyone was putting back stuff that WALMART usually "meets or beats" their prices. Well I was informed that it started about a month ago...which I buy every week for my home & shop. Didn't happen last week or the week before ... but the CSM said yeah they are getting alot of confusion over this problem. Thinking about putting in my two cents to corporate...but I have a feeling that we will be seeing this on the news pretty soon. I replied to the CSM that had I known about this, I woulda been out of there an hour ago cause most of the stuff I buy is on sale...she replied "no need to get upset & eveything will be fine" ... guess her valium kicked in. I said to her .."believe i am very disappointed...and if I was upset you would of already had the security showing me the front door!" So much for the middle class...and I could tell by the checkers, CSM's and others that they were embarrassed about it also and it wasn't under their control to do anything but relay messages to all the consumers (like me) getting checked out! Thought everyone would like this piece of information...still gonna e-mail corporate! ~♥~

It hasn't been too bad shopping at walmart since that last problem I had at walmart store#100 in bentonville, ar (Which I posted about on here a number of weeks ago). Yesterday unfortunately, I had another bad encounter. This time at the wm store I have been shopping at closer to where I live in springdale, ar, which has also shown a lot better service than store 100 up until yesterday. There was a recent ad in the newspaper from wm for a 3 piece patio set from hometrends on sale for $120.00 (Regular $200). But when I got there yesterday to pick it up, the price had gone back up to the regular price. I went and told the girl and csm at the garden checkout about it. They said the sale ended the day before. Well first of all, the reason I didn't get the ad in time was because my newspaper carrier had missed my house for 2 days in a row when the sale was being advertised. Long story short, I finally got fed up and called into the newspaper office I had them bring me that day and the previous days papers too (This was friday). Apparently the ad was in one of the previous days papers that I didn't get in time and I just got them mixed up, plus I should of got that paper on the correct days to begin with! I didn't realize the ad had even expired until they told me about right there at the checkout, plus I had thought the sale was going to last a little more than just a couple of days anyway. I told them the situation and they still wouldn't let me have it at that price. I also told them my husband was a supervisor at the home office. After they still refused I finally got the store manager to come up, which turned out to be a co-manager who said the store manager was at stinking lunch! He told me the same thing the others said, and this after even giving him the name of my husband and where he worked! I ended up backing off on telling my husband about the last incident at store 100, but I have told him this time and have given them the names of all involved which I wrote down on a piece of paper before I left. I am starting to become ashamed my husband even works for walmart!

I sent feedback to a local Walmart in Nova Scotia, Canada about the differences in retail items carried between the US and Canadian stores. Nowhere in Canada, at ANY retail location can you purchase X-Rocker gaming chairs. All searches online point to Walmart US. So I asked if they can ship one from Walmart US to a Walmart Canada and was told. Thank you for contacting us. Unfortunately the Wal-Mart.com website is strictly a US based website that has no bearing on what merchandise is offered within our Canadian stores (completely different buying teams between both countries therefore merchandise carried may vary.)

At this time, the US will not accept orders from Canada, nor will they ship/transfer merchandise to Canada. Okay, I received a partial answer. I followed up and asked if it could be forwarded to the buying teams to investigate if it would be worth looking at carrying this item. Again I pointed out that NOWHERE IN CANADA can you buy X-Rocker gaming chairs and Canada has no shortage of Geeks, Gamers, Nerds and other people who would like nothing better than to sit in a comfortable gaming chair to play their PS3, X-box 360′s or Wii’s.

Anyway, in closing, no response, no note saying “Yeah we’ll look into it”. Nothing.

This is at wal-mart at york sc.i went in wal -mart with my wife we was arguing a little this women that worked the third sfit came running to us and started crusing me and calling me awife beater she was pushing me and caused me to drop my phone when i went pick it up she started kicking at my phone and kicked my head.she was cussing me she doesn’t have the right to be working at wal-mart she didn’t have the right stick her ugly ### noise in our affair my wife knows her name and as soon i get it.

I well tell everyone what kind of pepole wal-mart heirs to work in there stores they band me from the store and did nothing to thr smart ### women.i hope and pray to GOD! that i don’t have to buy another thing from wal mart again my wifr works there i’m thinking about telling her if she wants to stay with me she not buy any thing else from wal-mart the man over the said he didn’t know this happen. he told my wife that i could come and shop again in two months i would’t step foot in wal-mart again.

Beware. Diabetics buying $4 Metformin extended release at Walmart may have an issue with the drug company that supplies Walmart.
If your blood sugars are not coming down or are hard to control, it could be because the generic Metformin pill has too much corn flour content around the drug.
This can make the drug ineffective or digestive incompatible with food intake!
Get your store manager to ask Bentonville to advise what drug company manufactures generic Metformin for Walmart to determine whether it is one or a dozen companies, so this concern can be discovered as fact or not.

Eind, Okla. WalMart 8:00pm Sunday, Oct. 2, Shelves were in complete disaray, and hadn’t been stocked in days. I only picked up 2 items and had to wait nearly 30 minutes in the express check out line. There was a family with a full basket about two behind me, that had gotten so upset that they just pushed their basket to the side and walked out of the store complaining. I know myself I hate going to WalMart. You people really need to have more people working your supercenters.

It’s total crap that you try to run these stores with the bare minimum of people. Maybe if you treated and paid your employees better maybe your wouldn’t be loosing so much business. Then, I went to walmart on Shackleford in little rock, Arkansas to do some grocery shopping and buy some things for my house, i also made a list so it would be a quick and organized trip, out of all the things i had on my list for the groceries and the food i was only able to get 15 items because they were out of stock, i talked to a manager and a associate and was told to WAIT until they restock the shelves so i went to the electronics department to buy some time and to see if i found anything interesting.

I know i was back there a good hour and a half so finally i went back to see if they had restocked as i was told and was told that the stockers were on lunch and one was on break so i said to hell with this and went to target Shackleford walmart in Arkansas was not thought of completetly and i really do see why they moved from boman they have poor supervisors now and lazy employees.

My daughter, who worked at Walmart years ago, has a serious eating disorder and is on disability. At that time, she was bravely trying to work, becoming more weak and thin. Long story short, she tried to take a basket of groceries out the door. A year or two later, she went in another nearby Walmart where she then lived and tried to take food again. Both times, my daughter was starved and was waiting for insurance companies and travel to go to eating disorder facilities (there are none in my state and there were very few counselors who can help). Long story short, she has gone to counseling for years. She and her therapist wrote letters to Walmart and Hastings, where she had stolen. Hastings understood my daughter has a problem and decided to give her another chance. Walmart, on the other hand, has coldly told her no, they will not lift the no trespass order". Since then, my daughter has slipped into depression and her condition is very serious!.

I wrote Walmart and tried to tell them about eating disorders and that my daughter is a very good person with a very bad illness!. I am very disappointed that Walmart would react that way'. Can't they see that she wasn't even in her right mind when she did those things? What part of sick do they not understand? She has done her part and worked hard, even when there are no ED facilities here, . Her therapist believed she was ready to deal with shopping again, . Even criminals do their time and then are out of jail to live freely again:. Walmart has labeled my daughter a bad person and has done irreparable harm to her recovery!. If she dies, I hope their management can live with it.

9/20/11 I arrived at Walmart Sand Springs Ok. Their hours are 7 to 7. At 7:14AM they finally opened the automotive dept. I asked for a oil change and tire rotation and balance. I have the lifetime warranty. I left and came back at 8:30 and my car was outside. I looked at my tires and saw they weren’t rotated. Due to the fact we marked them. I went inside and the girl had the keys. I said my tires weren’t rotated. She said no they weren’t. It will be about a hour. Computer error.

I went back at 9:30 and set and watched the man working on it loaf around . He did everything but work on the car. As we were watching the whole dept. except for a young girl was just playing around. At 10:30 I finally got my car. My self and several other customers were watching all the playing around and commenting about Walmarts poor service in Sand Springs OK. You wonder why people aren’t shopping Walmart as much, its for reasons like that. I will never take my cars back there again.

My complaint is simply bad service with a representative named Michelle. I did not have a good experience at the Trenton walmart portrait studio because of her. Normally I go to the Belleville portrait studio however I live in Trenton so I tried the Trenton portrait studio instead.
I have spent over $1000.00 in pictures for my daughters first year, including buying the "smile card" which entitles me to 1 free 8/10 per month, and rarely do I turn down the "delivery package" that comes with the pictures I ordered.
I went to the studio and asked to not have any pictures taken on my daughter's tummy because I wanted the picture to show her dress. And her reply was, "sorry I have to do this pose." So I let it go and let her do her thing. A week or so later I received a call asking me how my session was, so I explained to the lady what happened during the session, that I wasn't happy with the poses she was doing, nor that she wasn't trying to make my child smile for the photos either. After I said that, she asked if I was offered a CD of the session, I also was not offered to buy the CD for that session either. So I logged that complaint and made an appointment with a lady named Wendy (whom I've had in a previous session that went really well - she knows what she's doing). Then today I received a call saying that Wendy couldn't make the appointment scheduled for tomorrow because of a family emergency and was asked if I would like to keep my appointment and just have another lady do it. I simply replied "no, I would not like to keep the appointment because the last session I had didn't go well." And the lady on the phone replied, "yes I heard that, and it was me. Could you tell me what went wrong with the session?" I said, "sure. The problem I had with the session was the poses, I said that I didn't want a certain pose and you said that you had to do that pose, and..." (was about to say that she didn't try to make my child smile for the photo, and didn't offer me a CD) But she cut me off before I could finish and said "well you don't have to buy that pose, I mean I was giving you options to choose from. Would you rather have two poses to choose from?" And as she continued to talk her voice got louder and louder and more snide, so I just simply said fine I'll go to Belleville next time, and hung up the phone.
Because my appointment was cancelled for tomorrow I decided to go get my pictures from that session as they were ready to be picked up (even though I didn't receive a call telling me they were ready from the month before). So I went in to get my pictures and Michelle was on the phone saying that this girl she called was going to belleville from now on because she was crazy, and that she (me) had told her on the phone that I had a problem with her taking too many pictures and laughed. She was saying all this standing at the front desk smiling at me (not knowing that I was the person she was talking about).
So needless to say I will NOT be using the Trenton Walmart Portrait Studio EVER again! And once my smile card is expired I really don't think I will be using the walmart portrait studio again period. She was rude and inconsiderate, and did NOT handle the situation like a customer service representative should.
I am EXTREMELY angry at her and now because of her, the company as well.
Thank you for your time, and I really hope this situation doesn't happen again to a customer let alone a paying customer again.
- Lindsey Morton

You arrested a very sick person yesterday and took him to jail. He was sitting on a riding lawn mower taking a break, you accused him of trying to steal it he ca barely walk is so weak he could not possibly load a mower He was riding it and when he got near the exit he did not know he was leaving store.. He is under several doctors care. I just think you acted in haste and I hate to get involved but I may have to if you leave me no other choice. You accused him of being hostile when all he did was use foul language to your security officer. It is obvious he is mentally disabled but you did not care. Wasn't your first clue when he fell down walking to the office. Wasn't it your second clue when he was arguing with your microwave oven.

So I have had a Walmart Money Card for several years now 2 different account one of which I opened a year ago to help start my business.Today I went to use my card and it was declined so I tried again at a different location and received a message that my card was bad.Upon contacting Walmart Money Card support I was first hung up on 3 times before I got any answers (for the record I was calm and not out of line in any way so being hung up on was uncalled for) finally I was told someone called in a week prior and complained about transactions on my card...however me nor the other person with access to this card had called.Thinking this was weird enough I thought well ok I have my info lets resolve this and get my card turned back on or a new card sent out...oh how I was wrong.They told me because I have multiple accounts with them that have similar info so I can no longer use their service and only if they decide it is their mistake will I ever be able to use this service again with my old or any new cards.Oh and did I mention all my money on my account is being held until I send them copies of my social security card, drivers license and a bill with my name and address and seeing as how that's how my bills are paid they will contact me within 2 business days to talk further(how caring of them) anyways this service liek many other big company financial services will take your money and only release it to you if they see fit!

After buying the card for 3.00 and having to load 20.00 at the time of purchase I was already a little skeptical. The next day my husband needed to set up direct deposit so we called in to get the information. An overseas "specialist" answered and have us the info. We then thought everything was perfect. More that we are ready to move and the movers came today, we realize there is no money on the card. Come to find out the company was not able to verify his identity, but the first rep never told him that. We asked to speak to a supervisor and they hung up on us two times. Come to find out we were never supposed to get the direct deposit information because the account was never fully set up. Needless to say, we have to wait two more weeks to get a paper check from his job. Then to add insult to injury hey tell us we have to purchase another card ad to maybe call in this time bc although activating through the internet is convinient its never garunteed to work. I will tell everyone to never get another green dot card.

Last week I went to my local walmart. I always use the self check-out, it is so much quicker. At the beginning my items were scanning correctly, then I noticed that the screen was not showing what I had scanned previously. The cashier that assist those that need help, at the self check-out, came over, dumped my bag onto the loader, cancelled my order, and began to rescan my purchases. She was quite rude about it. So I've decided that this walmart doesn't need my money. I now shop at the Hoover Walmart, which is very pleasant, and I am greeted when I come in. There Is a certain greeter at the Bessemer location that needs to learn to speak to everyone when they come in, not just the people she likes.

On one trip to my walmart I let my kids run off around the store b/c theyre usually responsible and I wanted to get my shopping doone in peace I saw something on sale on line so I went to the store to pick it up but the item didn't match the sale price?! I was confused I went to an employee and asked and she told me that the sale ended yesterday and I said thats not fair and she said oh well I should learn how to read? I was so upset and I almost had a break down so I went to find the manager and I explained what happened and she said there was nothing she could do and that she saw me earlier letting my kids run around and she didnt want to help me anyway!?! Thats none of her business!

One of my kids actually got hurt that day 2 bc one of the cages dat kept the balls inside was broken and it fell on top of him! They didnt do anyting to make me feel better! They could have hugged him until I arrived or given him a ball or toy or candy for free with the money they make.
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I purchased 1 shirt at WalMart and it was rang up twice at $12.97. I called the store and the manger told me that the only way he could fix the problem was if I came in person. The store is far from my house; I was in the area watching a movie and stopped at this Walmart. I told him that I could send him the receipt or fax it to him so that they could take care of their mistake from a customer that frequents Walmart 3+ times a week. He told me no. If I drove to this Walmart for them to fix their mistake it would cost me more in gas then the $12.97. Why do they need me there in person? Very frustrating. They don't care. I will be shopping at local grocery stores from now on. Walmart has got too big and does not care for their individual customers.

I always thought that I could just close my eyes and ignore all the nasty people that shop and work at this store. Then increasingly they began to encroach on my space and my civil liberties. They once told me they would not allow me to return a $1.80 package of strawberries unless I gave them my social security number. This store also has sold expired meat products and cans that are so dented that I sent samples to the Mn Department of Health. They also have a tendency to randomly stop people at the exit to go through their bags (which is ILLEGAL people!). They do NOT have the right to do that according to American law unless they have justifiable reason - meaning that they saw you take something and believe that you are attempting to remove something from the store. No wonder WalMart and the Chinese get along so chummily - they both have no regard to the law. They detained a friend who was returning some bad produce (which is a frequent problem at this store) and terrorized this person and tried to force them to sign a document that gave WalMart the right to sue this person. They did this all while my friend requested that the police be called. Don't expect the police in this town to do anything either - they seem to be the ### of this store.

I moved to Bentonville, AR from California a few weeks ago because my husband got a job at the Walmart home office there. I started shopping at the Walmart there in town and had a horrible experience. First off, I have always used the self checkout at WM, but they don't have them at this location. I told the cashier when I had no choice but to check out with her that I wasn't up there to talk to cashiers, and that I also do not like how the store has no self checkouts. She said they were getting rid of them all over now because of high theft on them. She also kept trying to chit chat with me despite me telling her not to talk to me as she rang me up. I also felt as though she was trying to accuse me of theft by giving me theft as the reason for not having them. She then handed me my receipt at the end with an embarrassed grin and did not thank me. I went up to the store manager who was nearby walking the store that I did not like the cashier's attitude, he seemed unconcerned and did nothing. To make matters worse when I was leaving I decided to get a diet coke from one of the vending machines outside. The machine ate my dollar up without giving me my drink!. At that moment an associate walked by with a fast food meal going into the store". I yelled at him about the machine and he told me I would have to customer service to get my dollar back/. He just kept just walking back into the store'. I had to go all the way back in and stand in line to get my dollar back/. I have the names of the two associates and the store manager who was rude to me and I will be telling my husband and filing a complaint?. This Walmart does not treat customers well/. Especially for a store across from the home office from the company they should know better.

I live outside the city limits and had called Wal-mart to see if they had in stock, price and size of the NSI Pottery Wheel refill molding clay- the service desk rep that answered the phone repeated my question (not familiar with product I'm guessing), then said that the department personnel in the arts and crafts section had all left-(at 6p.m.) and she was the only one in front. I told her my concern was that I live outside city a ways and wanted to avoid a wasted trip if they didn't have any in stock (I had just gotten off the phone w Kmart, its closer to me than Wal-mart, and they do carry it but were currently out- rep checked for me). The Wal-mart rep puts hand over receiver and then comes back and says that she is going to put me through to the sporting goods department and if no one answers then there is no one that can get information on whether they have in stock, size etc.- about clay! Of course no one answers in that department - so I'm basically s.o.l! This store is a super-center open 24 hrs, and yet they have not one person anywhere on the floor/ in the store that can go check on this product for me?!? it was only 9:30 p.m! I ALWAYS do my shopping at night there when I go, and this store never has more than 2 regular lines open and about 4 speedy checkouts, but at least 2-3, if not more managers or asst. mgrs. lurking around front area, talking to each other, etc. Are they too good to do a price/product check? I cant believe that she just left me hanging like that. 'Customer service' pertains/applies to my call as well, doesn't it? Why don't they have few more employees on the job that can run extra check out lines when needed and be of floor help to customers or whatever? I'm NOT going to head there tonight because I will need to stop and gas up along the way, not to mention waste of gas considering how far it is from my home. They need to be available for any and/or all hours of the day if they are open to public. The night time shoppers do not deserve any less available service do to the time that is best convenient for them- this store ALWAYS seems understaffed.They used to be quite rude at night (stalkers), as if we (customers) are in their way?! Having to push palettes or boxes with our feet or whatever to get freezer doors open enough to squeeze product out- however they have gotten somewhat more polite and not near as much stock out in the way, allowing customers to get by w carts more freely. From what i understand or been told, this is one of the highest grossing stores in the U.S.! I am disappointed, I was hoping to get clay and enjoy doing a project with my son tonight. I'm attempting to re wet this hardened clay to see if it is reusable. Maybe I'll have better luck with it- lol! I really wish this store would do better by its night time customers- we deserve equal service- or cut the prices along with the hours of the employees that aren't around to assist - that would be fair - thank you, for whatever its worth- Wendy M

@ Anthony Henry: I had a similar experience at Walmart with a pair of shoes. I've been buying their George's brand shoes for a couple years now, no problems and they were comfortable. My shoes were starting to show wear, so bought a new pair. After wearing it once, the vinyl started to peel off the fabric. Thinking this shouldn't be a problem to refund, went back to Walmart and asked for a refund. The lady at the till sends me to the shoe dept to find another pair as if to confirm that this shoe was actually in stock and purchased within the timeframe that was indicated on the receipt. After returning to the till with the shoes, she asked me if I spoke to someone in the shoe dept, and I said, there's no one in the shoe dept. She picks up the phone, dials the shoe department and speaks in her native tongue to this other associate, which I thought was extremely rude. After she hangs up, this sloppy looking fella shows up with this look on his face and his barcode gun as if he's ready to battle me. Before he even looks at the shoe, he starts to tell me they don't refund damaged shoes. Obviously he was given a heads up in philipino before he even arrived. I told him i wanted a refund because I just bought these shoes 2 days ago, wore it once and the vinyl is peeling, and I have bought other shoes like this before and it has never happened. He accuses me of kicking something with both my feet to cause the damage which I was appalled by as if I would purposely damage a new pair of shoes. He then proceeds to tell me that no customer has ever bought in a used pair of shoes before and no other store in the world would refund under these circumstances and you get what you pay for. (hmmm, i spend hundreds at Apple because they have excellent customer service and they have never questioned me about a defective product). I knew I wasn't going to get anywhere with these people so i asked for the manager. He tells me that there's no manager and that I would have to deal with him. So I pointed up at the "Satisfaction Guaranteed" sign on their wall and told them, I'm completely not satisfied with the product or their service and I want to speak to a manager NOW and i wasn't going to leave until I do. The lady picks up the phone, and all of a sudden, not one but 2 managers magically appear. I calmly explained to them that I was not satisfied with their product, wanted a refund and told them I was not impressed with their staff accusing me of trying to defraud their store. The manager told the lady at the till to give me my refund. I wanted nothing to do with Walmart again. It bothered me enough to consider calling their district manager to complain about this until I Googled about Walmart Customer service and found literally hundreds of other complaints scattered across the internet about bad customer service and experiences even at the management level. So my alternative is to post about my experience and share it with others so customers can make an informed decision as to whether they want to spend their money to keep people like this employed. I will never shop at Walmart again and I will pay the extra dollars to get better service and products elsewhere.