Walmart review: Pharmacy

Dear Store manager,

I hope this message finds you well. I am writing to you concerning an issue with a prescription filled at the Walmart Pharmacy in Brooks, Alberta, which has led to my inability to claim benefits for necessary medication.

On October 6, I transferred prescriptions from my previous pharmacy in Saskatoon to the Walmart Pharmacy in Brooks. I specifically requested that my medication not be filled until my new job benefits became active on October 15. However, there was a misunderstanding, and my Adderall prescription was filled on October 8. I did not become aware of this early fill until I requested the medication later and was informed it was already waiting for me.

Due to my training schedule, I was unable to pick up the medication until October 22, and I was under the impression that this would align with my insurance benefits period. I have all documentation regarding the fill dates and my purchase date, which substantiate my claims. Unfortunately, due to the fill date being before my benefits activation date, my insurance has denied the claim, resulting in a financial burden of $190.00.

Despite the acknowledgment of the mistake by the pharmacy staff, I was informed that nothing could be done to rectify the error. A note from the pharmacist attests that I intended to wait until my benefits were active, contradicting the stance that no solution is available.

I respectfully request your intervention to resolve this matter. I believe you or the District Manager for the pharmacy have the authority to address such errors and offer a fair resolution. The ideal outcome would be a way to adjust the situation so my insurance can cover the cost, or alternatively, Walmart Pharmacy providing a reimbursement for the oversight.

I have attempted to contact Kim, the pharmacy District Manager via phone and text to no avail. I understand that you and Kim have a demanding schedule, and I appreciate your prompt attention to this urgent matter.

Please find attached the relevant documents for your review. I am confident that we can reach an amicable resolution. I look forward to your response and am available for a discussion at your earliest convenience.

Thank you for your time and understanding.

Best regards,

Jeremy Digness

[protected]

Attachments: Prescription Label (dated October 8), Purchase Receipt (dated October 22), Pharmacist's Note

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