Walmart
Reviews and Complaints

I have been a loyal Walmart customer for many years and have always appreciated their reliable shipping services, most commonly through FedEx, UPS, USPS, or Ontrac. Recently, however, I was unexpectedly switched over to Walmart's same day delivery service, and I have to say, I am not impressed. Unfortunately, there is no option to opt-out of this service and revert back to regular shipping methods, which makes me feel a bit helpless.

Over the past few months, I have had three bad experiences with the same day delivery service and have reached out to Walmart corporate to express my concerns. Most recently, I placed an order of six items, only to discover that my order was divided into three separate deliveries with three different drivers. I found this to be extremely inefficient, especially when the app was only designed to track one driver at a time. This meant I had to wait around my house for four hours, waiting for three different drivers to arrive with my packages. This was particularly frustrating since porch pirates are common in my area, and I didn't want to risk losing any of my deliveries.

On top of this, the app consistently provided inaccurate delivery time estimates, and my deliveries would usually arrive one to two hours late. The first part of my order arrived missing two of the items I had ordered, so I contacted Walmart's customer service via chat to request a refund. When the second part of my order arrived, the driver accidentally gave me the order from the third part of my order instead. Meanwhile, my second part of the order was marked as "delivered," despite never receiving it. Thus, I had to contact the support team again and request a second refund. Then, the third part of my order never received a tracking number and was marked as "delivered" despite never receiving any part of it at all. This ordeal caused me an immense amount of stress and frustration, and left me feeling completely unsatisfied with my Walmart experience.

To make matters worse, I was charged a "beverage container fee," and yet my beverages weren't even delivered in any kind of container. They simply dumped the boxes on my doormat, which made the fee seem like a total rip-off. Overall, my latest Walmart experience left me feeling infuriated, and I ended up having to go to a Walmart store to retrieve the missing items in-person, which completely defeats the purpose of online ordering. If Walmart does not provide me with an opt-out solution to the same day delivery service, I will have no choice but to start shopping at Target instead.

As a frequent user of Walmart Grocery Delivery, I have some mixed feelings about the service. Initially, my first delivery went off without a hitch. The delivery person was prompt, followed my instructions, and even replaced an out-of-stock item with a suitable alternative. It was a great experience overall.

However, things took a downward turn after that. None of my subsequent orders were complete as I had requested. On one occasion, my order was mixed up with another customer's order. While the delivery person did call me when she arrived and we managed to sort things out, it was still frustrating to deal with. When I contacted customer service to try and resolve things, I hit a dead end. They were unable to help me directly and instead, I was forced to place another order and wait for two days before I could receive it. Despite promises that management would reach out to me, I haven't heard a peep from them.

What frustrates me the most about the service is that none of my orders have been delivered as requested. There have been no replacements for many of the unavailable items I requested, and the replacements that were suggested were sub-par after my first delivery experience. The quality of service has been on the decline since I first started using Walmart Grocery Delivery.

Most recently, I've noticed that all of my delivery people have been African American and using food stamps. While I appreciated their punctuality and attentiveness to my needs, I couldn't help but wonder if my complaints about the service had anything to do with this. It seemed strange that every delivery person I had come across through food stamps was dark-skinned, while the first Caucasian American delivery person I encountered went straight past hotel security, up the elevator and knocked on my hotel door during the pandemic emergency - leaving me feeling very anxious and uneasy.

All in all, my experience with Walmart Grocery Delivery has been mixed. While the delivery people have been reliable, there have been too many errors and inconsistencies with my orders. And the recent strange experience with the delivery person has only served to further erode my trust in the service. As a result, I'm not quite sure whether I'll continue using Walmart Grocery Delivery in the future, despite the convenience it offers.

My experience with Walmart Grocery Delivery has been one filled with frustration and disappointment. Despite having a membership with them and paying on a monthly basis, I had to make an unexpected payment 3 days before my next renewal, using a card that wasn’t normally associated with my account. Even after 3 more unsuccessful attempts at charging my normal card, Walmart canceled my membership and demanded an additional $12.95 just to reactivate it.

Despite my best efforts to resolve the situation with customer service and providing them with proof of payment, they were unable to locate it and refused to refund me. Additionally, Walmart always seems to overcharge me and takes a frustratingly long time to get any resolution or refund.

I heavily rely on grocery delivery, especially during the current pandemic where transportation and social distancing are major concerns. Nevertheless, the poor quality of service and injustice I have received from Walmart Grocery Delivery has left me feeling extremely disillusioned. I am now actively looking for alternative options to do my grocery shopping and would readily switch to another delivery service if it meant better quality of service and reliability.

My experience with Walmart Grocery Delivery has been quite frustrating. I recently placed an order on Walmart's website for a delivery, with a scheduled delivery date of 1/1/22. However, on the day of delivery, I received a notification that my order was delayed without any clear reason. After waiting for hours, I contacted their chat support, where I was told to wait until 10:00 P.M. for an update.

Unfortunately, no update came, even after multiple calls to the store and customer service, and I was informed that the store hadn't even started my order. As I had used a gift card for my purchase, I was unable to obtain a refund, which added to the frustration.

Subsequently, I decided to order from a different store on 1/2/22, with a scheduled delivery date of 1/3/22. However, to my dismay, the same pattern repeated, and my order was delayed yet again. Despite reaching out to customer service multiple times, they failed to provide a proper explanation, and the delivery was eventually canceled without my consent.

Throughout the process, I have encountered unhelpful customer support that fails to provide timely solutions. Moreover, because I used a gift card, I feel like I'm stuck in a Walmart loop, unable to obtain a cash refund, and being forced to use the store credits for another delivery. Overall, my experience with Walmart Grocery Delivery has been extremely negative, and I advise others to avoid this service.

I have been receiving deliveries from Walmart for almost 2 years now and I have to say, during that time, it has been a pretty reliable service. Of course, like any service, there were a few hiccups here and there, but overall I would have given it a solid B grade. The deliveries would often be right on time, well-packed, and the drivers pleasant enough. There were times when I received odd substitutions or produce that was about to expire too soon but Walmart was always good at addressing these issues and resolving them effectively.

However, something seems to have gone wrong in the last 2 months or so. Out of my regular weekly orders, I have only received 2 so far. Every time I place an order, I now receive a message indicating that it has been delayed, and then...nothing. The order simply disappears into the abyss, without any further updates or explanations. As a result, I am no longer able to cancel my order online and must contact customer service, which can take an eternity, to cancel it for me and refund my money. As someone with children, I spend hundreds of dollars on food weekly, and this unreliability is simply not acceptable. I now have to go to other grocers, like Kroger, in person to find my necessaries which are more expensive, but at least I am assured of their availability.

It is quite ironic, as I used to choose Walmart to save money and precious time. It was a great relief to be able to do all my weekly groceries in just 30 minutes while avoiding the headache of in-store shopping which took over 2 hours from start to finish. However, this nightmare of disappearing and delayed orders, and online cancellations that can take an eternity, is not worth it anymore. The other delivery services, from other grocery stores like Kroger, are not giving me anywhere near this kind of trouble. The issue clearly lies with Walmart.

I have complained to Walmart about this issue, but so far there has been no resolution. They are losing customers and money because of this major problem and it seems they are not doing much to address it. I have to say, it is a shame that a service that was once so reliable and convenient has gone so far down the drain. I would definitely advise anyone against using the Walmart Grocery Delivery service. It simply isn't worth the headaches you'll get from this mess.

I got a flat tire on my Prius a 1/8 mile from Glenville Walmart. I managed to drive there to the automotive area. The manager said he couldn’t help me cause too busy. I had to call a tow truck and be towed to Munro Muffler to get a tire on. prius Prime has no spare.

I’m sorry, but I’ve been in managerial positions in the service industry. There is no way any shop could be so busy that they could not squeeze in one more desperate person. That was crazy. This type of NO SERVICE is what will make me choose anything but Walmart. Shame.

Your great value frozen orange juice price went from $1.50 to $1.97 a .47 cent increase on one item is a little too much with over 10,000 stores you could recoup by raising the price .02 cents across the board on all items to recoup any cost increase as a senior citizen living on a fixed income of $1786 a month 47% on any item is too much and I have noticed you prices are up on alot of items you going to be the same price as your competitors before long I don't think that was Sam Waltons vision

As eden 1&2 township democratic representatives. I for one am concerned about walmart corporate shutting down our stores. Part of our problem is self checkouts. Some people are just walking out without paying. Solution remove all self checkouts making everyone go thru a physical check out line. Plus if you think going automated is the answer you got another thing coming. People around here will not support you. They will pull everything from pharmacy to groceries and shop elsewhere. Your choice.

Two weeks ago (4/2/23) I purchased a 20V Hart chainsaw in the Thomasville NC Walmart store and within an hour of purchase, decided I wanted to exchange the product for a 40V chainsaw to match the other 40V Hart tools I had that could exchange batteries. At that time I had no problems with that exchange, because as Walmart policy was explained, they do not offer refunds on Hart, but will exchange for equal or greater value. Today (4/15/23) I used the chainsaw and discovered that the battery does not work, but the chainsaw did work with other Hart 40V batteries I had. When I went to Walmart Customer Service, they explained that their policy would not allow me to simply exchange the faulty battery, but I needed to exchange the chainsaw with it. Anticipating that could be the response, I had the chainsaw. They then instructed me to make sure they had the replacement on the shelf and bring it back with my used chainsaw and they would replace it. There was a replacement and I brought both back and they then told me of another policy, stating that since I originally replaced the 20V, I could now not replace the 40V, even with the battery not working.

I purchase a product online from Walmart.ca and the website states if I pay for my order within a specific time frame that it would be delivered by Friday April 14, 2023. So, I placed my order which was for approx $600.00. Got my confirmation of the order and the email from Walmart stated that I would receive an email with delivery details etc. later on that night I did in fact receive an email with the confirmation or the order processed completed and a tracking number for the carrier to be delivered April 14. So April 14 come around. I stay home waiting for my order and it never arrived. I call Walmart that tell me that the Carrier is suppose to ship it and to call them. So I call the carrier and they tell me that they never got any order from Walmart and to call Walmart back. I call Walmart, they tell me that they printed the waybill and shipping label and the carrier is supposed to pick it up and to call them.I call the carrier back and they say they no nothing about the order and they literally have no idea what’s going on and to call Walmart. I call Walmart back and they tell me they are going to open up an investigation and will get back to me in 2-3 days because the item is still in there warehouse and it’s not shipped ? I ask Walmart who dropped the ball on this order and they blame the carrier, the carrier blames Walmart and I’m. Wing told once these two chat over the next few days they’ll

Let me know what’s going on with my order! Unless I’m

Just out to lunch here, I find this absolutely ridiculous and unprofessional business practices to have me going back and forth between these two companies and no one had the audacity to contact me about me order, now I have to sit here and wait for these two to chit chat about who dropped the balls and then get back to me about when they are going to ship my item that I paid for in full to be delivered April 14th. I’m told by Walmart customer service that I should hear back from them no later than April 19th about the status of my order and when they will ship it! I’ll just sit here and play with my fingers waiting for a phone call or email I guess?

Everything is on camera, everywhere we go. I tried to get some help yesterday, the employees at walmart are prejudice because I am a native american. They look at me mean, or they will brush me off to someone else, saying they can't help me.

This happened yesterday Wednesday, April 12, 2023. The lead superviser yesterday was Sally? She is the meanest, most hateful employee there. She just looked at me mean when I was standing in line at customer service. Other customers were standing line, they just walked away too, There were about four to six employees standing around customer service. They never acknowledged the customers standing there, they just looked at us mean and kept doing whatever they were doing.

Today, I went back maybe if I avoided the mean hateful day employees someone else would help. They act like this money is coming out of their pocket. I got tired of arguing with these employees who would not refund me my money walmart owes me.

I called my back City National today and aske if walmart charged me, they said yes they did. The bank said walmart owes me the money not the bank.

I want a lawyer.

Everything can be proven on security cameras.

Why do employees go to work if they don't want to do their job? I talked to three different managers today and all they wanted to do was argue, saying that walmart did not owe me the money. I said I have my bank statement to prove walmart charged me for something I did not get.

I order online groceries at Walmart in Sebastian, FL for my 96 year old blind mother and her caregivers pick up the order. I have requested the caregivers be given a receipt of the order to compare against the groceries they received and have been told many times by customer service that that should not be a problem. Today I finally was able to speak to someone in the pickup area and was told they have no access to the receipt and no way to give it to the caregivers. That whomever places the order is emailed a receipt. That's me, and I'm 1300 miles away! Why can't they either be given a duplicate receipt or a copy of the packing order they use to fill the order? I have contacted customer service many times and have been told to contact the manager of the store. I have tried that as well and most times there is no answer, and in fact, when I finally spoke with the operator, she had never heard of the person customer service told me was the manager. The manager is on a 3 month leave and the co-manager I was told was not in and no offer to have him/her contact me. Just transferred me to the pickup department where I was told they could not give the caregivers a receipt. Why is this so difficult, and why am I being given such a run-around?

To Whom it May Concern:

Today I was delighted to see pillows on sale in a bin marked $4.97 at the Edinburgh Walmart in Chesapeake, VA.

I took a photo & went to check out my merchandise. When I scanned the pillows which I had taken from the bin, they rang up $7.95. The customer service rep told me that was the price even though I had a photo of similar pillows in the bin. She said I could only have one of the 4 according to hour policy.

I have been shopping at Walmart ever since it opened & never had an issue like this. We talking low priced items here, not an outdoor pavillion.

These pillows were to be a gift for our grandson's new home. As you can imagine, I am disappointed in more ways than one. I would love to get these 4 pillows at the price shown on the display if they remain.

Sincerely,

Diana F Stuart

April 7th I had a charge of 474.12 to my money card. Tried to report it stolen and was left on hold so long, that the person who had my number tried to take the REST of my money. Reported the card stolen to someone I couldn't understand at all, who assured me he would file a dispute on my behalf, was not done. Called again and speaking with people who talk over me, can't answer questions and I have YET to hear anything, much less get the money back stolen from me. Bad business, I have to say. I'm far from don't.

This the 3 rd complaint against the WalmartCard Green Dot I have posted on this site! Read previous posts I wrote about how they took $116.00 out of my direct deposit Nov.17,2022! The card was nit in my name it was in my roommates name. Apparently he had unauthorized charges and he called them to inform them of this matter. They told him they had to investigate this and he would here back in 45 days. Instead if getting back, they took it upon thenselves to steal my money which they are not allowed to do. Informed social security about this crime and sent them my receipt from proving what crime they commutted! I have written walmart, green dot and have got no response. I have xalled many times only to get people who dont speak english! I did get a supervisor from Green dot who was extremely rude and also did not speak english as well. She wouldnt give me my money. Has been 5 months now and it needs to be resolved immediately! I am on a very low fixed income! Due to the outrageous high cost of food and rent & bills I have, I need my money to buy food to survive! Barely surviving let alone had 2 anxiety attacks which is not good for my health! Cant handle the stress of this crime they pulled! Please help me get my $116.00 returned!

I wanted to make this complaint concerning my recent pick-up experience at my local Salem, Va. Walmart while it was fresh in my mind...I have been a long time shopper at this store for 10 yrs. plus and using the pick-up service for over 3 yrs. because I am a senior and it's difficult to get around now but I have NEVER experienced such bad service as I received on Fri. and Sat. 4/7 and 4/8 !

I ordered my groceries on-line (like always) on Fri. morning to pick-up at 3pm later that afternoon about 15 min. before I was to pick-up my order I was text that it would not be ready till Sat. at 3pm? I thought this was really strange but I thought ok I realize this is a holiday weekend ? Eventhough this had never happened before not even at Christmas that I had to go the next day?

On Sat. morning I was texted my order was going to be 2 hrs. late which meant 5pm or later? At around 6pm I received several texts letting me know my order was ready to pick-up so my husband went to the store at 7:15p to pick-up order husband text at 8:15 still no groceries? I called and the guy I spoke with ...assured me groceries would be at the car by 8:30 I said ok if they are not I want to cancel my order which is around $165 Husband called back at 9:15 and still no groceries? I called back and spoke to the same guy and explained what he had told me before and still no groceries to the car? He said he could not cancel my order that after all this I would have to call some other person? I said look I just want my groceries! It's Easter and I'm expecting company and I should have already started cooking ! He said they would be to my car in 20 more min.! So they were FINALLY delivered to my car at 10:40! This is TOTALLY UNACCEPTABLE...actually I am pretty easy-going about such things but I want to know how you are going to remedy this situation? When Kroger messes up like this they issue you a $20 credit on your groceries (and you don't even have to ask for it) I am sure I am not the only person you will be hearing from concerning this. I have NEVER been so upset dealing with an apparent miss-managed situation before! Totally unacceptable customer service! Feel free to check how much I've spent at this store over just this last year.

Deborah Barton

3352 Locust Grove Lane

Salem,Va.24153

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I tried using a walmart. Ca $20 e voucher multiple times following all their steps to use this online & failed every time.

There was no information that a minimum $ order value was required or other conditions whatsoever when I received this in oct/22

Walmart. Ca has been giving me problems after problems since sept/22 re my orders. I received this useless e-voucher from walmart. Ca as a shameful token yet it cannot be used as per their voucher email instructions & conditions from oct/22.

I consider this on-going incompetence & deceptive tactics walmart. Ca employs against me totally unacceptable.

I did everything right & correct with my orders & have followed fully their conditions how to use this e-voucher.

Walmart. Ca's improper tactics & continued incompetence are all wasting my time repeatedly for over seven months & this nightmare walmart. Ca has been giving me seems endless!

The item received on March 30 in an extensively damaged box. The delivery service dropped it off without notifying anyone in the house or we would not have accepted delivery. We immediately contacted Walmart Shenzhen Bluetus Technologies for a replacement. Bluetus wants to repair the damage and that is unacceptable as we do not know what internal damage there are. Attempting to authorize a return through you automated system does not work.

Please tell us how to return or exchange the damaged product. The box remains unopened.

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April 3rd 2023 i can only use one arm i have 2 carts every month usually someone will push one cart outside i push the other in front of store i call cab not a one would help me i am not sure but manager wearing a vest said he can help a cashier but he said no so the other walmart person said we dont do that here what push cart 40 feet i dont have car i call cab sorry left me there not knowing what to do when a complete stranger out of a lot of people her name is Jessica helped to push cart 40feet if that - i dont want to feel like that again or what if Jessica didnt i cant take a cart leave cart come back -please help me at 9301 forest ln dallas tx