Walmart
Reviews and Complaints

Fifth time I have reached out here to complain about Walmart Money Card/Green Dot. Nov 17,2022 Walmart/Green Dot stole $116.00 from my SSI/SSA. I immediately called GreenDot and complained about this. They told me that my roommate card had $116.00 overdrawn due to unauthorized charges & needed to investigate it and would here back in 45 days! I only use his card as I was a victim of identity theft/ freud & needed a acct for my depisit only! I told them they cant do that against the law! I kept calling trying to get my $ and always got people who dont speak english & said they couldnhelp! I even wrote letters to Walmart main office, Green Dot office, wrote ssa with my receipts & lady called and toldme they have to give me my money. I tried calling Walmart again, only to get girls who dont speak englush well she was getting frustrated & git her supervisor. Well, she was extremely rude, & informed me it was put back dec17,2022. Well i never was notified nor was my roommate as it was his card & told her I wanted my $ and to mail it. She wouldnt! This has been going on now for months now! This card was in my roommates name & he is responsible for his card! I am 67 on very low fixed income and need that & for food. The high cost of rent, food, my phone, bills & household goods, i barely have enough for food! I have incurred 2 anxiety attacks now & do have to pay for my prescriptions! Looks like I am going to move soon & really need my $$$. Upsets me so how many people scam the elderly now! That is so wrong and sinful! Mothers Day is this wknd. Praying the good lord will have my money! That would make my Mothers Day happy!

On April 27th2023 I was charged twice for a order my order was completed at 1pm around 7pm that day another 113.00 dollars came off my card from Walmart this has happened before I do believe someone is stealing and scamming from this company I have been fighting to get my own money back they try to clean it up with it's a authorization hold it's not a authorization hold Walmart isn't gonna give nobody nothing or delivery a order over 120.00 dollars unless you pay for it I have also went to the courthouse and got paperwork to file a small claims because I read over 20 customers have also had money taken this month the same way it's thrift and I shouldn't have to take time out my busy day to do any of this

I have been trying to get my prescription for 2 weeks ,at cleveland,ok. walmart

the tell it will be ready on certin day, never got it, talked to them again, they said

i would get it on certin day ,never got it ,Iam tired of being lied to, see if you can make contact with them and find out why, listen to the close , they will tell you what they won,t you to hear.

Ordered food delivery :4/22/23 from Burbank, ca super center. I never received the order! I called Customer service 4 times, attempted to call the store twice, there was no answer after several rings on both calls. Customer service told me, 3rd call, the order could be delivered the next morning by 10 so. By 11, I cancelled. No communication ever from the store. Just told there was delay. Then, after I cancelled, I received an email message: your pick up order is ready. Really? They even put the night it originally should have been delivered. UNEXCEPTABLE! Obviously Walmart is so big you don’t care about your paying customers/ members.

Walmart and other markets are violating the US Constitution. Article 1 Section 2 Clause 3 clearly says Indians not taxed. Each store in America tax the Indians or people who the US called Black in 1971. This fraud was created under the Doctrine of Discovery which is no longer relevant. Now it is time the stores honor the US Constitution or stay in court. The American Indians are the oldest people here and are the owners of this land. We are the Kings and the Queens of this land and you shall honor us or leave.

Walmart.ca uses robot for no help customer support

Nearly all email responses I received from this totally shameful Walmart.ca were the following copy & paste template, most by this "Paul" who seems to be nothing more than a total incompetent & uncaring lier representing this even more incompetent Walmart.ca

YOU PEOPLE ARE SO TOTALLY INCOMPETENT & JUST KEEP REPEATING SAME COPY & PASTE RESPONSES & LIED ABOUT FURTHER ACTION OVER & OVER AGAIN FOR OVER SIX WEEKS!

TOTAL SHAME ON WALMART.CA PAID HUMAN ROBOTS CAPABLE ONLY COPYING & PASTING REPEATEDLY

"Hello xx,

Thank you for reaching out to us at Walmart.ca. We hope you are safe and healthy.

We would like to inform that we have received your email and reviewed the concern which regards to the promo code issues.

We sincerely apologize for any inconvenience this might have caused. We will surely look into this and help you.

In response to the email, we would like to inform you that, this is not the level of service. We strive at walmart.ca. Therefore, please be informed that, the case has been escalated further to our office of president team for further investigation.

Rest assured the team will provide you an update at the earliest possible.

Therefore, we kindly request you to wait for an update, as your persistence and understanding will be tremendously appreciated.

If you have any additional concerns, you can simply reply to this email. Please take note of your reference #xxxxxx-xxxxxx for any future communications.

We value your feedback, and you will receive a short survey following this email asking how we did.

Thank you for being a Walmart customer. Have a great day ahead :)

Thank you,

Paul

Walmart Canada Customer Care"

I have been trying to order groceries for my family of 6 since Sunday around noon and every time we place our order the entire order gets cancelled immediately. It is a large order almost $ 250 so we have almost $ 2,000 now tied up between our two cards. Mind you we pay $ 100 for our membership each year and right now we are extremely upset. We order from this same account using the same card every week and have never had this problem. I have wasted probably ten hours of my week dealing with this and still have no groceries. I have also talked with four different employees who have told me that it is a mistake on Walmart's end and to give it a few hours and try to order again and they promise that it will go through then. I have asked to speak with a supervisor and was told that they are busy helping other customers and I feel like this is a huge problem because literally thousands of dollars are now being tied up due to us being told to try again just for the entire order to be cancelled again. The account is under my husband's name William Sellers and I would love and hope that somewhere in this big corporate store there is maybe on employee that will see this and be able to address this issue for us finally please. Thank you!

So, Walmart+ is messing the Spark driver's over. Customers pay 12.95 a month for free delivery, and whatever else, but then that means the Spark driver still has to deliver the products to the consumer for what, 4$ a run. Then, on top of that, they are unable to give a tip to the Spark driver because the option isn't available . Your Spark drivers aren't gonna want to deliver groceries for 4$ and no tip. With the price of fuel and everything else going up. Wow.

I take my sister shopping every Saturday, she has multiple health problems which requires her to use the motorized carts. The Walmart I shop has MAYBE 4 working carts there are broken down carts at each entrance. Most of the time they are not charged, if you can even find one. You know there are ALOT of handicap people who shop the store and could be the only day someone is available to take them on errands, these people deserve to get out of the house once in awhile too, I really believe that Walmart can afford to have a few more carts available and in working order. If we happen to go to other groceries stores they always seem to have plenty, check out cub or target. You are losing business by not providing a safe place to shop for the handicap.

This Walmart happens to be in Maple Grove!

I am a small business using Walmart as a selling platform, and due to the horrendous seller "support" I have not had a sale in 9 days. My product isn't even listed. I have been asking for help, daily, and repeatedly. I have provided screen shots, and all the information possible. EVERY SINGLE return message from support comes from a new person that has no idea what's going on with the case, and they all suggest the same canned steps, that I established early on that I've done repeatedly. This happens literally every day. A new person messages back, tells me I need to do the same steps I've done 50 times AND are the same steps that keep being recommended, with NO NEW INFORMATION OR HELP. All of the error messages I keep getting say that it's an internal error on Walmart's end, but then support responds and says I need to do "_____." I'll repeat, I am a small business that has had NO SALES in over a week. I cannot get any help because the "support" in place for sellers is useless. Speaking to a different person that just copy and pastes the same information every time they message back isn't helpful. I have asked for this to be escalated repeatedly. Even the "internal team" keeps coming back with the same useless information. I have explained and provided screen shots as to why I cannot accomplish what they are saying needs to be done, and that it's an issue THEY NEED TO REMEDY on their end. There is no phone number to call, nor has anyone tried to call me. I'm completely at a loss for what to do at this point. I have opened multiple support tickets and they're all giving me zero help. I actually had to hire a company for THREE GRAND to deal with these issues a couple of months ago, and nothing has changed. So far, selling with Walmart has cost me thousands of dollars and resulted in not being able to sell anything at all for 9 days. How am I supposed to get help on an issue if the people I'm asking for support from don't even understand what I'm asking for? I have probably 20 screen shots of the same error coming up that says it's an issue on Walmart's end. PLEASE HELP.

As a first-time user of the Walmart Grocery Delivery app, I had high hopes for the service. I opted for express delivery on my groceries, placing the order on October 14th, 2021. However, after 2 1/2 hours, I noticed that the status of my order had been changed to "delayed." Frustrated, I reached out to customer service, which led to them refunding me the express delivery charge. Unfortunately, three hours later, I attempted to call the third-party number, but to no avail. Despite leaving voicemails, I didn't hear back from anyone, so I called my local Walmart. Thankfully, one of the representatives was able to link me to the third party, who informed me that my order could not be found in their system. Though they promised to call me back, I received an email shortly afterward stating that my order was canceled.

To add insult to injury, the representative explained that it would take 5 to 7 business days to issue me a refund, which was an unacceptable timeframe for me. I had no choice but to dispute the charge with my credit card service, which was done instantly. Needless to say, my experience with Walmart Grocery Delivery was disappointing, and it was hard to excuse the lack of accessibility and follow-through by the third-party service on the phone.

I'm not trying to delegitimize the technical issues that may arise with any large-scale app, but the lack of customer support from the third-party was unacceptable. That said, as dismayed as I may have felt, I am keen to point out that my experience is just one of many. Before trying any new service, it's essential to do your own research and read as many reviews as possible.

As a result of this incident, I opted to switch to a different service for grocery delivery. While I recognize that every company will have its own set of issues, Instacart provided me with the level of convenience and reliability I was after.

Walmart Grocery Delivery (grocery.walmart.com) has faced numerous criticisms from its customers due to the flaws in their services. Upon registering for Walmart Grocery Delivery, customers discovered that certain grocery items that they could previously receive from the physical Walmart store were not available anymore for delivery customers. This is a major limitation that some customers found extremely frustrating. Additionally, the issue of bad produce has been prevalent among its customers. This ranges from rotten bananas to the puniest bell peppers and unripe cantaloupe - which aren't suitable for consumption.

Moreover, the problem of receiving bad substitutions has been an issue in Walmart Grocery Delivery that many have faced. In some cases, customers would order a specific product, only for it to be substituted with something they didn't order or that was irrelevant to the situation. One customer ordered a case of 16 oz bottles of drinking water, and Walmart replaced it with 2 gallon jugs of water. Similarly, a customer requested seedless grapes but received seeded grapes instead of selecting seedless grapes of a different color.

Walmart's delivery service also had issues with drivers who never showed up on several occasions. One customer expressed their frustration of the broken promises with the delivery being unavailable for the past few hours, whereby another customer was adamant that they didn't request a cancellation only for it to be canceled without their knowledge. The customer had visitors coming over, so they quickly made an order for pick-up only to receive a call later and discover they were incorrectly given someone else's order. Walmart had to replace it entirely, which was an inconvenience.

There were other cases of drivers not following instructions or being unprofessional. A customer claimed that they instructed the driver to deliver the order under the carport and ring the doorbell. The Walmart driver failed to do so, 70% of the time, leaving their customers disappointed. The driver would even leave the delivery in the middle of the driveway instead of keeping it in the instructed location. On one occasion, the driver even confused another customer's order for their order, disrupting their plans for the day.

In conclusion, Walmart Grocery Delivery has several flaws that many of its customers are not pleased with. Although it has some good aspects, it still fell short on customer satisfaction, leading to customers' dissatisfaction. Irrespective of their free delivery for several months, customers have resolved to switch to other grocery services due to Walmart's poor deliveries. Walmart must address this as soon as possible before they lose all their customers.

I recently tried out Walmart Grocery Delivery through their website, grocery.walmart.com, and unfortunately, I had a less than satisfactory experience. Despite placing my order well in advance, my deliveries were consistently late, often by an entire day! To make matters worse, the substitutions made for out-of-stock items were impractical, such as peaches in place of apples and chicken stock instead of vegetable stock. Moreover, I never received a complete order as items were consistently out of stock. In this day and age where stock management programs are used in most stores, this experience was unacceptable.

After cancelling my subscription to Walmart+, I decided to give their pick-up service a try. However, my experience was just as frustrating. Despite receiving a notice that my order was ready 15 minutes prior to my scheduled pick-up time, I arrived to find full bays and no associates to bring out my order. Attempting to contact them, I was redirected to a full voicemail after calling the number provided, and even their own customer service agents were unable to reach the store. After waiting for 30 minutes with no progress, I decided to cancel my Walmart order.

In my frustration, I turned to Instacart and was pleasantly surprised to find that my exact same order was $10 cheaper. To my relief, I received a complete order without any substitutions needed, and it was waiting for me when I got home. It was disappointing to have such a negative experience with Walmart Grocery Delivery and made me question why anyone would continue to use their service.

I have had several experiences with Walmart Grocery Delivery (grocery.walmart.com) and unfortunately, I have been missing items from my order on multiple occasions. Despite only ordering from them 4 times, it seems that every third order has had some sort of issue. The most recent time was the last straw for me, as not only were items missing, but the driver delivered my order to my neighbor's doorstep! Upon seeing the package delivered pictures, I could tell that half of my items were missing. It was unbelievable to me that only 4 bags were delivered when I had spent $180 for a small party/get together. There is no way any Tetris champion could have arranged everything in just 4 bags. I had a really tough time getting any sort of compensation from Walmart, and I found the process to be much more time-consuming than with other delivery services like DoorDash. It was almost like pulling teeth to get the issue resolved, and I was on the phone for a long time trying to do so. Finally, Walmart refunded me $113 worth of items that were missing. However, I never received any sort of coupon or discount for all of the trouble that I had to go through. Needless to say, the party was not what I had hoped it would be since over half my items were missing!

To make matters worse, I also discovered that even if my order was cancelled, the driver would still receive the tip whether they had delivered my order or not. This was incredibly frustrating as I was billed separately for the tip and it seemed unfair that I would still have to pay it even if my order was cancelled. When I contacted Walmart about a small delivery order that had never shown up and got cancelled, I was charged $8 for a tip 3 days after the order was cancelled. Despite explaining to them that the delivery hadn't happened and requesting that the charge be refunded, I didn't get anywhere with my complaint. Unfortunately, Walmart's customer service team didn't seem to grasp my concern and I was left feeling frustrated and disappointed.

Overall, my experiences with Walmart Grocery Delivery haven't been great. Despite a few positive experiences in the past, I am starting to think that this service isn't reliable enough for me to continue using it. It's unfortunate that Walmart's customer service isn't more helpful in resolving issues when they arise, and I would caution anyone considering using this service to be prepared for potential issues and complications with their order.

The Walmart Grocery Delivery service has been put under scrutiny recently after a customer experienced an incident that left her feeling unsettled. The customer had made a $150 order from the Oceanside Marron Walmart location, but due to feeling unwell, was unable to pick up her order. She attempted to cancel the order but was unable to do so. The website had promised that she would not be charged for an order she was unable to pick up, but when she received her credit card statement, she found that she had been charged.

Upon contacting customer service, she was told that as the order was picked up, she was responsible for the payment. In an attempt to resolve the situation, the customer tried to contact the Oceanside Marron Walmart manager but was disconnected. Feeling helpless, the customer disputed the charges with their Citi credit card for fraudulent charges and not receiving items. Walmart responded to the dispute by sending Citi a sales receipt that stated that the order was picked up, but the customer could not understand how this was possible. They attempted to reach out to Citi for further research into the matter but was disappointed to find that Citi did not put in the effort to resolve her dispute. In the end, she found out that she would have to pay for the order that she had not received.

The customer was left with no choice but to file a police report against Walmart and report the incident to the Consumer Financial Protection Bureau against Citi credit card. Although she had a negative experience, she did not make the decision to stop shopping at Walmart in the future. Instead, she has chosen to only pay with cash.

This story serves as a cautionary tale to us all to be mindful about who we are entrusting our credit card information with. While the customer had heard about the "you are only responsible for $50 law," she learned the hard way that this was not necessarily true. In cases like these, it is imperative to do further research to get the resolution that is fair to all parties involved.