Walmart review: Shopping cart bought online at Walmart.ca

I placed an online order and paid using an evoucher I had in my account from a few moths. I received the item as expected but when I tested it I noticed it was lacking in terms of product quality and sturdiness. It was a shopping cart, as I was trying to assemble it , the wheel snapped off and almost broke. I then decided to return it. The amount refunded to me by Walmart did not include the portion I paid with my evoucher. I called the 1800- customer care and it was like hitting a brick wall. No spirit of customer satisfaction in any of them, no willingness to help customers. It's frustrating and unacceptable.

I asked multiple times about the complaint process and how I could file a complaint, every time I was advised that there is no one else I could reach out to. They hung up on me twice and the click to chat agents avoided my questions and ignored me until the chat got deactivated. Walmart clearly has no regard for customer concerns and are playing by the lowest of all low customer standards I have ever seen or experienced.