Walmart review: Complaint - damaged slippers purchased

Order# [protected]

Oct. 17, 2023

Acupressure Massage Slipper Reflexology Sandal Shiatsu Massage for Men Women;

https://www.walmart.ca/en/ip/Acupressure-Massage-Slipper-Reflexology-Sandal-Shiatsu-Massage-for-Men-Women/PRD5UQ8LFLRPVRB

Reference # [protected]

Let me start with this.

Walmart.ca:

1. There is no way to get answers to questions about the products you purchase. First, you need to buy the item to be able to contact the seller.

2. And there is no real, normal customer service.

And I wanted to ask about the quality of these slippers. Because this is my second pair of terrible quality. I bought the same slippers for the first time on Amazon.ca - and I had to return them because the soles were peeling off and my feet were covered in black paint.

This time I wore these slippers purchased at Walmart.ca for 2 days: a few hours a day. I have sent the quality of these slippers in the photos I took.

In both cases, it is Chinese production.

Why do both Walmart and Amazon sell such defective products?

Please punish this seller and remove these slippers from sale.

Why is the customer exposed to such trouble and waste of time writing a complaint?

Walmart writes: "the item do not meet your expectations" - what logic!

My expectations: of course it doesn't meet. But does this mean that there are people who are willing to buy the slippers I showed in the photos and wear them?

The photos are clear proof of what you are selling. And this email shows your attitude towards the customer.

I am 73 years old and please respect my age and intelligence.

When I bought exactly the same slippers on Amazon.ca and proved their quality by sending photos - I immediately received a refund.

And other stores treat customers the same way.

I expect the same from Walmart.ca.

Walmart.ca: "we thank you for taking the time to share your concerns to help us improve"

I don't share my fears. I am simply filing a complaint about the terrible quality of the product sold by Walmart.ca. Understood?

Walmart.ca tells me: "we are sending an internal message to the seller and requesting for an immediate refund for the poor-quality item. We request you to wait for 1 business day for the seller's update."

And the discussion has been going on for a month.

Please read again all the correspondence of the Chinese seller to me with his proposals and suggestions.

his proposals - "20% partial refund", then "we offer a 50% partial refund"

and

his suggestions - "if you do not want to save the item, you can resell or give to friends"

And his last message:

"We are sorry for this issue. Please send back the item(s) to the following address:

RMA#WL2023101768747-R01

Zhang Zhen

[protected]

China

We will send exchanged item(s) back to you or issue you a refund as long as your return item has been received. But please note that it could take both of us about one or two months to complete this return issue".

Please forgive me, but I will not waste money on shipping these slippers to China.

I will send him the slippers, he will fix them by gluing them and put them back for sale. I do not consent to defrauding another customer.

This is my second pair of exactly the same Chinese slippers - with the same defects. So they come from one source.

I am asking once again to withdraw these slippers from sale to protect other customers.

The idea of replacing them with a new one is not an option, I will never buy them again.

Will the seller refund my money when he receives the return item? So it will take several months.

Please forget about this solution and blocking my money.

Why should I waste my time on such a discussion, with such an irresponsible seller. Please react and make a decision appropriate to the above situation.

In addition:

Your message left on my answering machine is incomprehensible to me. If you leave someone a message, please record it slowly so that everyone can understand what you are saying.

Please also explain to me the meaning of this email, sent to me 4 times:

heretohelp.[protected]@custhelp.co

Update Contact Information (Incident: [protected])

Your recent incident update was from an email address not associated with the incident. In an effort to maintain the security of information, we cannot update the incident using this email address. If you are the incident owner and your email address has changed, or you want to be able to update the incident using this email account, please update your contact information using the following link, then resubmit your update.

I have not changed my email address and updating my contact details is not possible because:

Error: Access Blocked

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Why does Walmart.ca make everything so complicated?

I stand by my decision - I will not send damaged slippers to China. I already explained why.

I am asking again for a refund of the amount paid and not blocking my money.

And I promise you will never hear from me again. I will never shop at Walmart.ca again.

Because this is not my first bad experience dealing with you.

Walmart.ca does not tolerate criticism.

Your review has been rejected: Nov. 2, 2023

Your review cannot be approved because it: contains inappropriate content.

Content like this:

"I bought: Acupressure Massage Slipper Reflexology Sandal Shiatsu Massage for Men Women

This is my second purchased pair of the same slippers of poor quality. I bought the same slippers for the first time on Amazon.ca - and I had to return them because the soles were peeling off and my feet were covered in black paint.

This time, a purchase from Walmart.ca - I wore slippers for 2 days: a few hours a day. I showed the quality of these slippers in the photos I sent.

In both cases, it is Chinese production.

Why do both Walmart and Amazon sell such defective products?

Why is the customer exposed to trouble and wasted time by writing a complaint?

- I asked Walmart to withdraw these slippers from sale

- I also asked for a refund of the amount paid.

Note - For such slippers that are not suitable for wearing (detached soles), the seller offers me:

- partial refund of 20%!

- "you can resell it or give it to your friends"!

And such sellers are tolerated by Walmart.ca. Shame."

Walmart Canada has a rating of:

Sitejabber 1.27 stars from 603 reviews

Trustpilot 1.4 2012 reviews

Please take all this into account and change the rules of operation to make your customers more satisfied when purchasing from you.