Walmart review: Customer services or lack of it

My name is Emmanuel and I had a key cut at a kiosk of your store 3009 in Westbrook, Calgary. Somehow the cut key did not come out the same. I i informed the staff at the time and was told to take it home and try it out first.

I went home tried it and it didn't work so I went back to store for a refund. I was at the customer services counter and requested a refund from a person who later identified herself as the store manager. She bluntly told me that she will not provide me with a refund that the service was provided by the kiosk and had nothing to do with Walmart, period. A little more explanation will be very helpful. I believe a customer is not always right but do have the right for a reasonable explanation as to why and how the services provided is not satisfactory and a conscientious attempt to resolve the issue. I must say that the manager (her name is KATRINA which I found out later from a staff member) is rude, unresourceful, unconscientious and simply incompetent at her work.

If a manager can treated the customer in that way just imagine the interaction between her staffs and all the Walmart customers.

I am very interested in hearing what the Walmart customer services department has to say about this incident .

Thank you for your attention.