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They are now hiring people to help you in the store who don't speak english! When I needed some help there was only a girl who only spoke spanish avaliable. When we couldn't figure out what i needed I left the store not purchacing anything. I called to talk to the manager later, he became defensive and said that they could hire who they want and hung up on me! I will never be shopping there again! I can't belive they are shooting thereself in the foot like that!
The complaint has been investigated and resolved to the customer’s satisfaction.
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Also, I do believe that most businesses in this country are equal opportunity employers. While I agree that they should have staff on hand who speak the dominant language of the area, you seem to be posting from an area called "Las Cruces" which sounds like Spanish to me. On the other hand, I do find it hard to believe that there was absolutely no English speaking associates in the entire store.
Lol LA is Spanish for the Angels and it's pretty damn diverse. Anyway, the problem I see with Walmart is they hire people who barely speak any English because the way they do business doesn't rely on good customer service. They rely on massively produced goods at a cheaper cost to the point where most people don't even bother with returning or getting help with their money makers i.e. the products that usually cost less than 10% of their shelf price to manufacture. People are always going to go to Walmart WHY? Because they sell EVERYTHING. If you combine that with minimum wage workers you keep your profits sky high... Want them even higher? Hire employees who barely speak English or have extremely low qualifications so they remain complacent with their low wages. How are they going to demand raises when they can't even speak English? So how do you manage all that. You make sure you're managers and supervisors are bilingual. Sure you're now hiring people who might be more qualified but you do one of two things. You got your managers who are over qualified and promise them they could move up in the company so they'll have a hell of an incentive to get those non-English speaking workers organized and moving. By the time they realize they are moving nowhere and outlived their usefulness you simply hire another one and the cycle continues. Orrrr they actually having something new to bring to the table and are so eager to get promoted that you can get rid of the next person up the chain-of-command and promote the manager to replace them at half their salary. Or maybe really close to their salary and they'll think hell yeah, but they won't notice that inflation is probably on par with their raises. Let me not even start with they're "customer service" over telecommunications. If you're lucky you'll get Bob, Steven, Julian, or maybe a Julia, but most of the time you'll get a Mohammed or a Shuliaska and they'll ask you for an order number regardless of your question. Then they'll try their hardest to Google translate what your typing and pick the best scripted response. If all you want is a refund, then you'll most likely get lucky. If you want a specific question answered you're [censored] outta luck, but they have a secret weapon for that. They'll simply placate you're frustration with a $10 promo code and maybe even a full refund for no reason. You know why that tactic works most of the time? Because at this point you've wasted too much time and you are too tired to fight. You got something out of it anyways right? In your mind, you're probably thinking, "sweet I got them for $10!" Not even realizing that they just guaranteed that you would have to shop with them again if you want those $10. That as long as you have that $10 promo, you will always have a reason to shop at Walmart.
This is not a critique of one's grammar. Go to an educational site if that is what you want to do. Most people are not very concerned with grammar and spelling under these circumstances. So krispix318, get off your high horse and find a more appropriate site to post your self-righteous and pompous BS
We have many Hispanic and Bosnian / Romanian employees at the Walmart I visit. Too often, these are people who do not speak English.
I think it's fine for Walmart to hire non-English speaking employees; however, these employees should NOT be put on the floor where English-speaking Customers need assistance. It frustrates the Customers (who will most likely shop elsewhere), and it can also frustrate the employees.
Another note: I speak Spanish and several times when I have asked for assistance from an employee, they acted as though they don't speak / understand English. I then hear them telling other Hispanic employees (in Spanish) how they do this so they don't have to deal with the Customers. This is not good for Walmart or any business, when trying to make sales in an English-speaking country. (You would not get away with putting non-Spanish speaking employees in a Mexican Walmart!)
When I visit Spain, I speak my best Spanish (not perfect, I will admit). They know Spanish is not my primary language, and will ask me where I am from. When I tell them the USA / EEUU, they then try to speak English to me, as a courtesy, but not a requirement.
When in Rome...
I hate that Walmart hires Telecommunicators who speak broken English, and I literally cannot understand what they are saying. These telecommunicators read from a set of scripted answers. If I try to repeat the order code back to the telecommunicator they speak over me or they keep reading from a script. I kept saying wait . . . wait . . . wait . . . WAIT! They ask you a question and they do not give you the opportunity to answer the question. Rather, they just keep reading from their scripted answers. And when I ask them a question, there is this dead silence on the other end of the phone! They obviously cannot understand me . . . nor can I understand them.
WALMART HIRES PEOPLE IN 3RD WORLD COUNTRIES TO MANAGE THEIR TELECOMMUNICATIONS JOBS! WHY? BECAUSE IT IS CHEAPER FOR WALMART TO OUTSOURCE THESE TELECOMMUNICATION JOBS FROM THIRD WORLD COUNTRIES . . . AND THEIR ENGLISH IS SO BROKEN THAT i LITERALLY CANNOT UNDERSTAND THEM! THIS TAKES TELECOMMUNICATION JOBS AWAY FROM USA CITIZENS! IT IS BAD FOR OUR ECONOMY. AND, IT IS A DISSERVICE TO THESE EMPLOYEES TO PUT THEM IN A TELECOMMUNICATION JOB, WHEN THEIR ENGLISH ID SO BROKEN THAT YOU CAN'T UNDERSTAND THEN AT ALL!
TO REITERATE, THESE EMPLOYEES ARE WORKING THE TELEPHONE CALLS FROM A THIRD WORLD NATION, SO THESE OUTSOURCED JOBS DO NOT HELP THE USA ECONOMY! WHY WON'T THEY HIRE TELECOMMUNICATORS WHO SPEAK ENGLISH WELL . . . AND THEY COULD REALLY USE A JOB! OUTSOURCING JOBS HURTS THE USA ECONOMY AND JOBS MARKET!
IF THEIR ENGLISH IS AS BAD AS I DESCRIBE . . . THEN THEY LITERALLY CANNOT DO THEIR JOB.
NOTE: HIRING MINORITIES IS A GREAT THING FOR BUSINESS DIVERSITY! HOWEVER, HIRING NON ENGLISH SPEAKING EMPLOYEES WHO LIVE IN A THIRD WORLD NATION HELPS NO ONE! KEEP JOBS IN THE USA WALMART! STOP OUTSOURCING! AND FOR THE LOVE OF GOD, IF THE PROSPECTIVE EMPLOYEE CANNOT SPEAK ENGLISH . . . WHY WOULD YOU PUT THEM IN A TELECOMMUNICATION POSITION!?
SERIOUSLY, WHY WOULD ANYONE PUT AN EMPLOYEE, WHO CAN'T SPEAK ENGLISH, IN A TELECOMMUNICATIONS JOB!? IT HURTS THAT EMPLOYEE AS WELL, BECAUSE THEY CAN'T DO THE JOB!
Can't understand a word that Walmart phone staff say. I've had to contact them at least 6 different times about a fraud transaction on my account. Meanwhile my card is blocked ad my online card shows no action and whatever they told me I don't know because just today I was transferred 3 times and could not understand any of them!
Did you ever consider that some of these associates can speak a dual language both English and Spanish and they just do not want to help you or they're busy or they're in the middle of talking or gossiping which is happened to me. And yes I know they speak English because there was one that had talked with me two weeks prior and I recognized her she did not recognize me of course, but she spoke English. Does it really happen? yep it really happens and they can get away with it there is no real customer service so please don't expect it to be there. You will only end up frustrated. If you don't know where something is your best bet is to go to one of the cashiers they have to speak dual language it's required. And ask them where the product is just get in get out and go on your business Walmart is not a pleasant shopping experience it's just a necessity we have because they have everything at a decent price so don't expect it to be pleasant just purposeful get in get out and go.
I realize companies can hire whom they want. Problem with Walmart is to many non-English speaking workers are placed in positions that place them in contact English speaking individuals. When I spoke to a manager, I was told to either learn the language of the worker, carry a translator or look for someone who does speak English.
It is not the job of the customers to speak the workers language, carry a translator or hunt down someone who does speak English. I do not care who Walmart hires. If the hired individual does not speak English, then that person should be place in a position (unloading trucks, stock room work, janitorial work, bring shopping carts and scooters in from the parking lot etc.) that does not require the worker to speak English.
Walmart is what one calls a woke company. I believe such hiring practices will in the long run hurt Walmart as customers will only put up with the B.S. for so long before taking their business somewhere else. As the saying goes, "there is no such thing as to big to fail". I give you Sears, Toys R Us, Woolworth, and K Mart as a few examples of companies that at one time enjoy the success that Walmart now is enjoying.