Walmart
Reviews and Complaints

purchased Walmart extended warranty. Tried to register and was told had to download Walmarts app. downloaded then advised I would have to join a membership for $98.00 a year for 3 years on top of the $25.00 up front cost I paid. Okay, so Walmart wants $319.00 for a 3 year warranty for a $156.00 printer. What s Scam.

I am going back for a refund tomorrow and will never buy from Walmart again!

Contact the Better Business Bureau, And DO NOT PURCHASE the EXTENDED warranty.They will never pay or replace a thing, Nothing but a total rip off period...

My email to Walmart Asurion today -

I just filed my second claim on my Charbroils Smoker. It is absolutely unbelievable that you want me to pack up my entire, greasy, 60 lb smoker and send it to you because I have a defective remote control. It will not power on. I had a similar claim earlier and you wanted me to ship the entire smoker because I had a defective meat probe. After getting a HUGE runaround from you including MANY broken promises, I finally just called Charbroil and they sent me a probe….. for free….out of warranty…….overnight! I wasted a couple of hours with you, the company responsible for fixing my problems, and solved the problem in 10 minutes with Charbroil, a company that was not responsible.

PAUSE- I just stopped writing this email and took a couple of minutes to speak with Charbroil. Once again, they are sending me the replacement part (remote control) at NO Charge, even though the unit is out of warranty by 6 months. They further informed me that if the remote does not power up (like mine) then the problem is definitely the remote and has nothing to do with the main smoker electronics, and that your requirement to send the entire unit back for troubleshooting is not necessary.

Please cancel this POS protection plan and send me a refund. Documents attached. Please refund the ENTIRE $39.00 amount of the plan since your service has been so atrocious, and I had to get my smoker fixed somewhere else…..without taking the INSANE action of shipping the entire unit to a repair facility.

Thanks,
Tom

Having the same problem with a Walmart warranty claim department. I bought a Hisense 50" TV, and the extended warranty plan for 3 years. Two months ago the tv's screen went black, but audio keeped sound. Since then I had waiting for boxes and for technicians that never appeared. One of the times I good t an email confirming that they had received my TV and I have to wait for their diagnosis. I NEVER SENT MY TV TO THEM.

After reading yours comments I decide 3 things. First, buy another tv, but not in Walmart. Second, I will expend the year remaining of my plan calling those people. Third, avoiding to buy anything in Walmart. Please, if there is some attorney interested in a collective demand against Walmart, let me know.

Purchased a wired headset for Xbox 360(I-CON) and bought the extended warranty (talking only 19$ here + 3$ for the 1 yr warranty) was told if it stops working just bring it back (like Costco - right). Stopped working, brought it back, told to contact the manufacture for the warranty, that did not work because the address and phone # no longer existed. Contacted Walmart, told to contact extended warranty pers. for instructions, did that, got an new phone # and that one was no longer connected. Went on line and contacted I-CON, they responded by email, item covered by them for 1 yr (so why purchase the extended warranty that is useless). I-CON said to mail the item back with the receipt, original package, copy of new warranty card, pre-paid and insured (yuph. cost more than 19$ lol) and they will take a look at it! So the morale of this story is that Walmart has great prices but their service is definitely lacking, especially customer service, in comparison to some other stores. $19 + $3 = cheap lesson learned!

Aug.12, 2012 purchased 42" TV with 3 yrs warranty. May 16, 2015 warranty still good went into my home yestergay TV on the floor Screen and frame broken. stand had broken causing the tv to fall to floor. Having warranty still on tv . Call Hisense, as to the tv said I would have to call Walmart, call Walmart they said not cover the tv even if their is warrantry on tv at this time. So Iam letting you custion on Walmart covers they will not stand behind their warranty so take care will not buy warranty from them..

We purchased a new Dell Laptop in March of 2013. We were offered the warranty and decided to take it, just in case. Long LONG story short, I sent it in the first time, and their primary concern was to return it within three days. I sent it in on a Monday, received back on a Thursday, NOT repaired! They simply Rebooted the hard drive, WIPING out all software. I dealt with the issues for a month then called them again and complained, they sent another box, and I sent it in AGAIN with same complaint. Again, it returned lickity split and NOT repaired. They said once again that they could not find the problem. Oddly enough, when I got it back and opened it up, Voile', the screen, once again was shorted out and all scribbles. I waited again and found that if I jogged it a bit, the screen would come back to life, for a while, then short out again, and again, and again while using it. I called, and really got angry this time. I was assured that they would get it fixed. I told them to PLEASE stop trying to return it as quickly as they receive it and just fix it! The computer was mailed on a Saturday, sitting in the UPS hub for the weekend, so it was shipped out Monday, and I got it back again, on Wednesday. I was assured that if they could not fix it this time, they would consider another avenue. I turned it on, and the screen shorted, although not as long this time. The screen is still shorted, and guess what, I am out of extended warranty. Anyone who purchases ANY electronics from Walmart, needs their heads examined, and if they purchase a warranty, they need to be committed!

I have to disagree with everyone's posts here. I bought a IPad mini for my 4 year old in May of last year for his birthday. Purchased the 2 year agreement through asurion. Since purchasing it I have had the screen replaced now 3 times! Just sent in for a faulty charging port and repair was approved, so 4 repairs now. My warranty has paid for itself more times than I can count now LOL. Sucks you all are having bad experiences. Some of these things are easier for them to deny claim on but unintentional damage to "portable electronics" as the iPad got classified is covered ie: dropped and cracked screen, spills, ran over, etc etc.

walmart has never been the same since Sam passed away. i meet him once, he was a man of honor i believe.
nothing like the idiots running it now

Do not waste your money buying extended warranty from walmart just another billion dollar company ripping off the consumer.

I had the same problem today with an unused air matress. We determined that a separate pu, p was needed so we purchased a self contained matress and tried to return the original one without the pump. They woudl not take it back. We have both a Target and a Walmart here. So it makes it easier now to decide which one to go to first.

i have never had an issue with Walmart not taking back items. ever.

To whom it may concern: I am writing you this letter because I am very disappointed in the Wal-Mart at town and Country in victoria. I realize that they are renovating but I feel that they are not accomodating the customer. My family and I spend a lot of money in this store and it is very frustrating that you cannot get the product or service that you should be getting. When you ask for help you either get snubbed or put off to someone else. The service in this store has dropped trumendously and as for the product, there is none. I have been buying clothes for my husband and myself for over 4 years there and up until now I am not able to. They used to carry big and tall and now you can, t even find it in the store. When you go in for a perscription you are told 20 minutes which turns into 1hour it is just terrible. I guess customer service sure isn, t what it used to be. I was in there today and asked a lady where the tents were she pointed me in the direction and walked away. When I went back to look for her to tell her I could not find the tents, she snapped at me and said mam I am looking for them and trying to help you! I am sorry but I do not think she tried to help me, when I looked through all the iles myself to find that they did not even have one tent in the store I left and walked out. To bad they lost a sale. I guess I feel that the customer service should be more than it is, but I also feel that the product should still be coming back into the store even though they are renovating. I sure hope that when the new store is up and running that they will be more polite to there customers, and that the product will be in the store, maybe then will I return to see what kind of service I will be getting.

sincerely
Terry Nowosad
terry.nowosad@hotmail.com

I just had to get this out there after after being shocked by the lack of customer service I received from Wal-Mart. Here is my story:

I went to Wal-Mart yesterday and purchased some ground turkey logs to use to make turkey burgers on the grill. Well I cut open the package and squeeze the meat out into a bowl and I am immediately met with a very fowl odor. Actually that description doesn't do it any justice. This completely REEKED, like to the point where I'm boderline gagging. I look at the meat at its a light green color. I look at the package and it says use by 6/7/10. It is 6/14/10. Completely disgusted I put the rancid ground turkey into a plastic bag and tie it up and then I put that bag inside another plastc bag and tie that up and put it outside in the trash where it will have to sit in the blazing heat for 4 days before my trash is picked up.

So I get the phone number to the store from my receipt and call them. I explain the situation to a girl there who tells me to bring the meat back to the store. Uhhh, ok I'm not carrying rancid meat with me and putting it in my car. She says she understands, can I at least bring the package. Again I explain this was a ground turkey roll and I am not going to fish out the package which again would contain bits and pieces of rancid meat. She then says ok, that is fine just bring in your receipt and "we will take care of you." I take down her name and write it on the receipt and tell her I won't be able to go until tomorrow. She says that is fine.

So I go in to the store store the next day and go to the customer service counter. I explain the situation and give my receipt to the girl working at the counter with the name of the girl I spoke to written on it. She immediately just starts shaking her head and saying no, you have to bring in the product. I again ask her to use common sense and consider that my product is rancid fowl smelling meat that I immediately threw away packaging and all. I spoke to the girl whose name is written on the receipt and she told me it would be fine to just bring in the receipt and she acknowledged she knew her but then says well she knows we cant accept a "return' without the product or packaging.

At this point I tell her look its not about the damn $3 or $4 its the fact that I bought a meat product from the shelves of this store that had expired a week ago and stunk up my entire house and had me on the verge of puking and someone needs to know about it. She says hold on let me get my managaer. manager comes over, I again go through the whole story and get well I'm sorry but without the product/packaging there is nothing they can do. I then tell him they are going to lose a customer over this and he just keeps repeating the same lines. I walk out disapointed and amazed that they would actually treat their customers this way. I am now officially done shopping at Wal-Mart for ANYTHING.

If you only knew what wal-mart employees have to deal with maybe you'd understand. i work for the hell hole but i try my best not to support wal mart.

im a customer with this firm and they stole my monies out of my account an ive tryin to retrive my funds my name is mary brewer

Good for you! Keep going to Kroger, Wal-Mart has plenty of other people to keep their business alive.

I undertand how you felt completely. I have been dealing with these types of issues in my local Walmart store ever since we moved here 10 years ago. You can't go in there unless you have unlimited time to spend and, you don't want to go in there if you're in a bad mood, your visit will make it worse. For some silly zoning reason, Montgomery County in Maryland USA, will not allow the super centers to come into the county. We're the only county in Maryland that does not have Super Walmarts or Super Targets. My local neighborhood Walmart has always been one of the messiest places to shop at. Not only that, they never seem to ensure that they have enough people to wait on their customers. I have been in there when only one cashier is working and all the other registers are empty of personnel. As to the pharmacy well that is another fiasco. I was told one evening when I went to drop off a prescription that I needed filled that I would not be able to take it away with me that evening. When I asked why the pharmacist on duty just snapped back that she didn't have any body else to help her. My retort was well your personnel problems are not my problem and I will take my prescription business elsewhere. There was one six month period where that store became a pleasure to go into even with the hassles of having to shop in the middle of an extensive renovation. Whoever they had as the head manager in there did an excellent job with whipping their sullen employees into shape. If I needed help to find something there were many times this lovely man personally took me to where the item was. Unfortunately, after the renovation was completed, he was transferred to the Super Walmart much nearer to his home. I can't blame him for wanting to be closer to home what with the gas prices but, it wasn't long before that Walmart began to go back to their old ways. I continue to go there because I don't have much choice. I don't have a car therefore, it is easier for me to walk across the street to Walmart. I used to work for Target and Target never let the lines get backed up like Walmart does. As to the store greeters, I find it particularly silly that they have to see your receipt. The only time you should have to worry about viewing a customers receipt and packages is if the alarm goes off which it sometimes does if the cashier has not swiped any electronic doodad properly. I do have to admit tho that they took care of me when I lodged a complaint here about an inferior pair of glasses that I had gotten from the Vision Center. I hadn't had them a year yet and they were already falling apart. I kept losing the lenses out of one side. I was actually on myway to Walmart when I got a bit of something blow into my eye which necessitated me to remove my glasses. When I went to take them off, the left lens popped out onto the blacktop. Thankfully, I was right there and could retrieve the lens. I went to the vision center and theyput the lens back in and put a permanent screw in to hold it. Unfortunately, when they put that permanent screw in, it warped the frame badly and the right side lens started to pop out. When the left side lens popped out after that permanent screw, I had had it. I took them back in and told them I had never had such an inferior pair of frames. I have worn glasses all my life (since first grade). Glasses are very important to me and I never mistreated any glasses I have. I do like to see what is going on. Well I was told that there was no warranty on frames past the original 30 days. Since this was about 8 months later, that put me out of business. I was not in a position to be able to buy another pair glasses. As it was when I got that pair, I had to take the money for our electric and gas bills to pay for the glasses and just worked out paying those bills with the respective utilities. I was in better shape financially to get another pair of glasses but, I didn't feel that I should have had to. I complained here and I was surprised that I got a call from both corporate managers in charge of the Vision Centers. I was told that I would get a whole new pair of glasses at no charge whatever style I wanted and new lenses. I was gobsmacked to say the least. I didn't expect that I would get any kind of a resonse since I had complained before on the general sloveness of that store and the unfriendly attitude of the employees. Obviously this is a problem that is not restricted to just one store it's nationwide and international wide. You would think that the powers that be with Walmart would realize that they need to revamp their whole system. Unfortunately, they also realize that they beat just about every body else out on prices for most things and people are going to continue to shop there no matter what has happened or how rudely they've been treated. When it comes down to it, money talks and BS walks. One final venting complaint tho to see if any other Walmart store goes thru this. Has anyone ever gotten frustrated with the fact that their buyers do not pay attention to what moves? I find it increasingly frustrating that I will find a product that I like and when I go back to get it again, you won't see it. I love their brand of pre-cooked sausage patties (at least our local Walmart has a freezer case). They are a good buy and do not have unidentifiable bits in them to hurt your teeth. I couldn't find them for the longest time. Thankfully they have begun to show back up in the freezer case again. Oh and here's another one. This store has pallets full of stuff piled in the middle of the major aisles for stocking. They had so much stuff at one point they had the section where you pick up the lunch box pies and other baked goods blocked on almost all sides to where you couldn't reach a product. When they had first completed the renovation, the store was nice. I was finally able to walk thru there without fearing that I would get hurt but it's gone back to its old sloppy self again. UGH! Even with all these aggravations, I will continue to shop there for the prices but it sure would be nice if we didn't have to put up with this kind of abuse in order to save money. If it wasn't a considerable amount of money that I've saved, I wouldn't shop there.

ive had 2 walmart money visa cards and had my account hacked both times now and ive decided no more walmart visa cards for me thanks ! the first time someone tried to book a 328 dollar airline ticked from ireland with a company called ryan air..but lucky i only had 5 dollars on my card so it just showed a decline charge..the second time was last week in sweden someone charged 3.50 for a service called freeway apps.. plus i had to pay the 7 cent international usage fee.

I had arranged for a photo of 6 of my grandchilren, myself and my husband to be done on the 15 of February.
When we arrived the photographer had no idea how she was going to do the pictures. The children ranged from 3 months to 3 years of age. My adult children were the ones that arranged where and how the kids should sit and on top of all of it they were the ones that entertained the kids so that we could get the pictures done.
When all was said and done the package cost me $149.99 and I felt like we were the ones that were doing all the work. My children and grandchildren all traveled from different areas of NH in order for this to happen and I was utterly disappointed with the service that we received.
I would like to know if someone plans on making this better as I was far from pleased with this whole experience.
Regards
Laura Trask
Keene NH

The way you folks run your super Walmart stores, it is just a matter of time untill you follow in K-Mart's undoing. Remember, they were the largest at one time, forgot how they got there, and filled chapter 11. I was in your New Haven Ct. store today. I don't care how low your prices are. If ytou are constantly out of things, and one has to wait 10 people deep at the 6 or so open registers, more folks will do like me and the other 3 people. We left our carts with the items in them, and walked out of the store. Steve shollander01@att.net

Ma'am I understand. Sometimes it's almost better for the parent to be posing the children. Especially if they're moody. Who knows your kids better than they're own parents? no one. Dealing with 6 little kids THAT YOUNG is difficult for a stranger. Photographers aren't god. They cant always work miracles, they're just there to snap the trigger. And almost all photography studios are gonna be spendy. There is no such thing as a cheap studio.

It sounds as if Walmart has issues with their shipping. We were to recieve a flat screen tv yesterday, and it did not arrive. Their tracking system is rediculous! According to that, the order was at LAX on the 23rd of June. This is about 300 miles from where I live - and it is now July3. After reading about the lost order, I fear this may be just what we are facing (lost, stolen). My husband is horribly disappointed. Some Father's Day gift this turned out to be.

Not only are the lines long but check out is held at a small "so many items, or less" lane. I deeply feel sorry for the 75 (or older) yr old cashier that is lifting and scanning heavy items with no help, as the other cashier is busy with her lane. The result was I had to pull my scanned grocery's that was placed in the bags, off the spinner and place them on the floor until my shopping cart was empty of my selections. I then had to lift all my grocery bags off the floor and back into the cart. Another annoyance, I understand that floors need to be waxed and what not, but a few grocery isles were roped off and closed down and the smell of the chemicals was enough to knock any one over. Previous"open" Isles must have recently had the floors done, as it was noticeable that some of the liquid chemical was on the shelf's, spoiling the produce. I seen the last box of Rice Milk leaking due to it. Among my purchases I was ground hamburger and a coconut in which were both spoiled only noticeable after I drove my 30 miles back home. The coconut was heavily molded inside (opened the next day after purchase) and meat smelled spoiled ( opened right away to portion) to place into freezer bags). So I am calling to see if I can be refunded my spoiled produce, I surly can bring with me the spoiled produce to!

The Wal-Mart grocery in the complaint is on Meadowbrook Dr. in Fort Worth. The time of the occurrences is between 8pm and 9pm on Sat. and Sun. nights and the lines are 8 to 12 deep. After waiting 20 minutes and getting no closer to check out, I walked out mad!
There is no excuse for this! It happens every weekend!
I don't know where you work and shop, but it certainly is not at this store or at these times, so do not as tho you are an authority.

Sweety, there is a fine difference between "the customer is always right" and "the customer is a spoiled brat."

At the four stores I've shopped at (one of which I work for), they typically shut down most of the registers for security reasons at 12:00. The primary reason is that one CSM cannot manage five or six registers and still be expected to get the other tasks (including fixing up all the messes that you, our beloved customer, make.) completed.

There is also a practical reason behind this: between 12:00 and 7:00, we average a rough total of 150 check outs between the two registers we leave open.

Too many times, when I'm running a register, I'll have a customer standing in a line of maybe three people ### about how long they're having to wait. The average checkout time is approximately 2 minutes (speedy register) or 5 minutes (belt register.) but these people cannot wait the ten minutes necessary to get checked out.

The solution is simple: if you don't like waiting in a short line overnight, wait in a long line during the day, and stop yelling at us underpaid, already mistreated Wal-Mart skeleton crew minions.

P.S: On a vindictive note, the proper procedure for checking out when lines get two long is as follows: call managers to front of store to help with lines, then call for stockers to serve as "backup cashiers". Next time you are in a ten minute line and can't wait, demand that you speak to a manager, and when he arrives, demand that he checks you out. You'll get an appreciative chuckle out of the other two cashier's stationed there.

I was visiting store Walmart area electronics isle were . their were sight of products unlabeled with out sticker stamped prices tag e with bar code nor or, upc code scan bar. with out an question by doubt that my cell phone would be my personal use for scanning the item .for this situation my app . down loaded from google play app store .1 as a co worker. utensoil and supplies are provided to a department store as well as supplies are supplied to house holds from making, .an in store .purchase, , , , , 2 ' I was so excited to see the products in the display area isle, that I had viewed on Ebay, and also wish, amizion .com too''''''
3 no single imployee was near counter photo cell phone department, that was visible at the time ... little shortly after 2:00 P.M. ET...
4 '''I was uncertainly, Un Shure, that My visit to this Department store ...was welcomed . as an Citizen my Tax i.d Do matters in FACTUIAL means...AT MY TIME OF NEED . OFFICE SUPPLIES BUSINESS ORG.
5 out ! of an Questionable doubt this product was non un affordable . what, A sad Long trip back to Georgiana ...
6 sir, is there something that . I can help you with . ...yes I'm tring to figure out the prices of these products . I'm not shure ...lmao lol
'''''''''I have served the city of Andalusia Al 36420 as well as mobile Al 36604 an also Georgiana 36033, and Greenville... ceo, pres, corp.sgt. master Williams Neal o JEMERRILL true or false . explain ... I'm so severly saddened . I WAS SETTLED IN HEART. A PURCHASE FROM THE DELI DRUMLETS 5.49 LB
WAS SO GOOD AN TASTEY TO ME $1.49 PEPSI PRODUCT / REG #1 MY CHIP DIDNT READ THE CARD SCAN . AND ONE SWIPE TRANSACTION COMPLETED . WELLS FARGO THANK YOU!

That's odd, in my experience if one door has carts and the other doesn't, a supervisor is radioed to go get one and bring it to the other door. If it's busy you still may have to wait a little while until someone is able to do it, but again, it is a courtesy and sometimes they are all in use and you won't be able to get one until another customer brings one back anyway. People need to stop expecting to have one available every time they shop...other customers use them too. Get your own or a wheelchair and you won't have to rely on others for anything.

Or you could buy a set of crutches for $20 at your local drug store. But whatever. You probably think someone should just give them to you.

I purchased a money card from Walmart in December of 2017. I used it many times and was happy with the card. I had no problem with the fees because they were clearly explained from the start and I accepted them. The problems started when I complained about an unauthorized charge on the card. This happened when I paid a "shipping and handling" fee for a vitamin supplement. Once the vitamin company had my card information they proceeded to make charges on the card. When I complained about these charges Walmart money card not only said they were authorized but then blocked my card from use anywhere except the vitamin supplement company. That's right I can't use the card anywhere but the offending vitamin company can post charges against my card. The only up side to this is that the card is almost out of funding. The downside is that I have lost about $150.00. Sound unbelievable? Get a money card and use it for a while. YOU WILL HAVE PROBLEMS!

I have had a walmart money card for 5 years and NEVER had one problem that any of you have had. I only paid $4.95 and if my deposits are over $1000 a month I have NO service fees. I haven't put money on it in almost a years and was charged only a $3.00 service fee. The only thing that changed in them 5 years is the auto bill payment, and the reason for that is because of costumer complaints. People are setting up auto pay and most of the time not realizing it. Auto means automatic, so if you put $100 on your phone bill and select auto pay than every month they will take $100. That's Not walmart that's the phone company. Also I have called customer service a few times and was never charged $2.00 so I have no idea what that's about.
I choose the walmart money card because out of all the cards out there this one has the least amount of fees. I only use it at walmart ATMs (no charge), at any store as debit (no charge), and if I need cash I get cash back (no charge). Every cent counts in this day and age and almost every job makes you get direct deposit, and yes I have had a few bank accounts and was so sick of this charge and that charge. Bank of America I closed my account in 2017 and still got charges, tell how the h ll is that happening. I closed that account because someone stole my debit card and was using it as I was on the phone with them and wanted me to pay for those charges yea I don't think so, but I did so I could close the account and two years later the letters started stating I owed another $160. Not going to happen. Every purchase with my WMC shows on my account with in 15 mins so no over draft charges. As for a minor not being able to have a card like this, I admit I was a little upset about this at first but then realized why they can't, no one under the age of 18 in most states can't have a checking account well debit cards are almost the same thing in a sense, that's why they have visa gift cards.

I can't get a credit card because I was responsible and paid all my bills in time and with cash when I got credit cards I cut them up and tossed them, my thinking was I don't want to be in debt, what if I lose my job and can't pay them?, so I never used any of them and now I'm 34 with NO CREDIT, apparently bad credit is better then none? Really! That thought never even crossed my mind. So I pretty much have to have a pre paid debit card.
I watch what my mom goes through with her checking account and I feel for her I really do. They put things on hold so it looks like she has the money when she doesn't She writes every purchase down and yet some how ends up short. The only thing I do like about her bank is they will cover one bounce fee a month. Which means, if her purchase was $100 but she only has $50, they will cover the $100 but charge her $35 to do it, so she don't owe the bank and the store. Still she lives off every cent so that $35 ends up coming out of a bill, which ends up being paid late. She has even been thinking about going to a WMC pre paid debit card just so that won't happen.
I recommend this card to everyone I know. And no I do not work for any bank or walmart, but after every card out there that I researched this was the one I felt had the best benefits. Before anyone chooses anything you need to look into it yourself, don't blame others because you picked it because the girl who sold it to you told you to, would you buy a car before driving it or even before finding out information about it, of course not. If you can't read the fine print than look it up, or call the company first. Get info before you buy. ALWAYS!

STAY AWAY. I had a card for some time and would NOT recommend it. Since
Greendot took over. They told me I had to create a new email address
with Yahoo or Gmail to me able to use the online features. I was able to
use my own email address in the past until Greendot took over. There
system will only work with Yahoo or Gmail emails. Ridiculous.

I purchased a Walmart Money Card as a gift for my daughter for Christmas. When she tried using it, they told her she was subject to a fee for nonusuage. She then said oh no I don't want this card. I can't use it. At which point they told her that she could give the card to me and I could get a full refund! When I called the company and said I wanted my $53 back they said no problem we'll refund the amount back to you. Well I got the check and they kept $20 and I have no idea why. I am throughly disgusted and will definetly go to the store I purchased the card from and complain! Of course I'll get a response that they have nothing to do with the card, but I plan on making a big stink about it!

Buyer beware... I bought a walmart visa cash card thinking it would be safer to use online... Wrong... You can't use it... I drove 30 miles into town to buy it... Activated it... And it has been declined... When I call walmart they say call the 877 number... When you call the 877 number that tell you to activated the card then says it is invalid... I am out 139.00 until this is fixed... I was trying to order a book for school that I need now... And the money is tied up... Even if your life depends on it... You will die before you get this straightened out...

Tried to activate card last night online and I was told that I would only receive a temporary card. I called to ask why and I was told that their third party system would not verify my information. I tried to verify it carefully going over all my info to make sure spelling was correct. He then told me it was pointless because it waws already denied by the post office. So I said there was a problem with my address which was strange because someone who just moved in with me that has not had a change of address used my address and had a card mailed to them. But me, the owner was denied. I then asked to speak to a supervisor...placed on hold for ten minutes before I was disconnected. Second call got better, I was told that it was not my business to know who was verifying my information...name, address and full social number...WOW! Asked for supervisor and was disconnected. Still holding for someone an hour later with sense. The manager now says that the national database of the united states has my social security number...This is a complete waste of time...I will never buy one of these again.

Beware when buying a walmart prepaid visa for online purchases. If its not a purchase that can be made by a child they (GE moneybank) will deny your transaction. I bought my walmart money to buy my medicine overseas because like many Americans I have no health insurance. The medicine that I need is perfectly legal and I used to get with my insurance. At first my walmart card worked fine but not any more. It gets refused on every overseas pharmacy that I try to use it on. Now I use another Visa and it works just fine. When I bought my walmart money card I didn't realize that I was getting a prepaid Chucky Cheese gift card.

I received a text on my phone and it said I had 253.00 on it. So I went to walmart to buy a few things I needed for my new house and car. When I went through checkout and had to slide my card through to pay for it they said I had no money on my card at all. This card is nothing but a piece of crap and I will never use the walmart money card again in my life.

on [protected] at 8:33pm, I purchased a walmartmoney card. When I made it home I activated the card. When I checked the balance on the card, the electronic statement showed me owing vision bill and other businesses.
How can this be possible? Number one, brand new card.Number two, I know nothing about these companies.
When I called the money card center, I was told more than less they can not do any thing about this matter. Iwas told that I have to straighten the matters with the company.
Today [protected], I (Rose Graham) am submitting a complaint to you and the Better Business Bureau.
My home phone is [protected]
Email address is rosegraham@gmail.com

I lost my card, called to have it re-issued and was charged $20 to have a new one fedex mailed to me within 5 business days. Today is day 7. No tracking number could be provided when I requested it. I have two accounts with this company. I simply asked that they transfer the money to my other account which they told me they could not do even if I provided them with every bit of account detail etc. They speak limited english and have no ability to escalate a call. The supervisor was actually dumber than the rep.

My complaint is this. I have 850.00 in the bank account. I need the money know for gas and basics. I have waited this long and they still will do nothing to get me access to the funds.

DO NOT USE THIS SERVICE UNLESS YOU HAVE TOO. I have filed complaints with the BBB and local state attorney general over this.

Well I was going to say something but Jesse kind of summed it up. About all I could add is if a friend gave you this card, get new friends. That one is too much of an idiot to listen to the cashiers when they explain(and they always do, they could lose their jobs otherwise)how to activate and use the card.

Hey Crack Head! THese Cards are for the picking at the registers so as you said they have to be actived! so "WHO EVER" gave it to you never actived it, , , , some friend ha ...this sounds more like you stole the card and are now trying to say that it doesn't work...hmmm who is the scam, , , , , ,

I have similar situation as many of these complaints. I put $170 on a card and they could not activate my card and after soany run around I told them just to send the refund check. Anyone who was sent a refund check how long did it actually take?

Walmart money card [protected] I called and tried to activate this card, negligence on your staffs behalf, by inputing the wrong information, caused the card to "lockout "as inactive. there4 prohibiting me or the representive to further activate the card now! Now I have to wait 7 business day for "them " to make interest off the 100.00 I paid them, they refused to activate the card because they could not find my address. Reps names: leanne, alane, Alfred, and Justin; all was patronizing me! And refused to give me my 100.00 activated on the temporary debit card. My number is [protected] my name: Shaun rice, its not far the companies my interest in there bank off me on a 14 day turn around, 7 days to send refund, 7 day to clear my bank. And I loose time, an money in the delay process for "Walmart Money cards" gain . I am left in disparage as to the service I received from this company.

I have also had a terrible experience with the Walmart Money Card. And I will never ever do business with this company EVER in my entire life. Their customer service agaents are incompetent of doing thier job right. And they treated me like a theif although I was only trying to obtain a refund on a purchase I got online. I was excited intiallly when I got this Walmart Money Card, but for 3 weks I been currently trying to get my money back from Walmart Money Card, but they are making me send numerous fax of the invoices of my online purchases, so that they can remove a security block from my Walmart Money Card. And after sending 3 differnt set of fax of this information the requested they still haven't help my get MY OWN MONEY BACK. This is not a company that I would recommend to anyone. Any by the way...I still trying to get my money back curently..

Hey,
Go to getmygreen.com and call their 1-888 number. They can fix your issue. I lost my reciept with the activation number and spent 45 minutes on the phone trying to talk to someone at walmartmoneycard.com and got nowhere. I called the number at getmygreen.com and had my card activated in 5 minutes! Walmart cards SUCK, but if you have this issue, this is how you can fix it.

As for filling a complaint regarding WalMart's money card, I filed with the better business bureau (BBB). I was refunded the fees that were applied to the cards I closed.

The company that the BBB addressed this complaint to was:
GE Money Bank
PO Box 29102
Shawnee Mission, KS 66201

Walmart complaints go to GE Money Bank. The matter was resolved within a 2 week period.

You can file the complaint online by going to BBB.org. The website will give directions on what to do.

Hope this helps

I had samething happen to me for $745.00, so I could lose my car, and have no groceries until the get the money to me

### man.
I purchased one of the cards and now I'm waiting and waiting for the money to hit. This is $110 on this card. I have bills to pay and I do NOT want to be held ransom like these other posts. I'm BRAND NEW to this. So why stick it to me? How money hungry can one company be? If I had the info to file those complaints, i would. If you read this and have that information on how to, please give it to me? I'm sick of this.

I had the same problem with Wal-mart money card as well. I put $70.00 0 on the card to pay a bill and went home to activate the card. The rude and self-righteous customer service rep (name Dianne- Badge # 0558) told me that I had two Wal-mart Money Cards already that had amounts that I owed monthly fees on. I told her that the first card I reported lost, I therefore, I requested that it be closed way back then and the second one I closed due to unauthorized purchase from a merchant ( I know I called about this one as well because I got a recording on my phone from Wa-lmart about the complaint that I also added as my reason for why I was closing it). She told me that they did not close is but kept it open (despite my request to close both). She stated that before they could activate the new card I purchase and have money the money on it, I would have to pay the fees on both old cards that they kept open totaling around $19.00 in monthly fees. She would not let me speak to a supervisor and cut off my conversation with her by putting me on hold- a long hold at that.

I wanted to dispute this with her further, but they were holding my money on the new card as ransom until I paid the monthly fees on the two other cards that I had closed out and not used in months.

I asked her would I be getting a confirmation that the accounts were closed and she stated no. So this leaves the door open for it to happen to me again

This really irritates me that they could possibly get away with this !

PLEASE EVERYONE FOLLOW MY LEAD AND SEND A REPORT TO THE ATTORNEY GENERALS OFFICE AND THE BETTER BUSINESS BUREAU ABOUT WALMART'S MONEY CARD ACTIVITIES!

Neither of you dufusses can spell. Perfect for wal-mart work?!

Im really confused, were you drunk when you wrote this cause it makes know since and alot of your spelling is way wrong. Just thought you should know, and I agree with you, thats pretty messed up. Really that whole store is messed up, they are rude and never have anything I need.

again [censored] you walmalt

It sucks, don't use it. service is all asian, no offense, but I don't understand. I gave up and let walmart have my 45 dollars. tired of trying. I hope you enjoy paying asian next to nothing for your [censored]ty service. [censored] you walmalt

I will never use Walmart money card again. I had fraudulent charges placed on my card and complained, They cancelled the fraudulent transaction and issued a new card. The new card has a block on it and they said I had to take a photo of my ID and submit it to remove the block. I took photo's of my ID and it said I needed to try again. I took more photos and retook photo's under every lighting condition possible and submitted and resubmitted the photos. Website still would not accept my ID pics. I guess they just screwed me out of the remaining money on my card. You can't get a real person on the phone who can help you in any way with the problem. I am just screwed. I will never use Walmart cards again!

I purchased a Walmart/Greendot/GE/Mastercard money card and did not have any problems with my card until now. To summarize my story; my existing Walmart/Greendot/GE Mastercard was compromised with fraudulent charges by a company named "Vodafone ECommerce." There were 5 charges totaling $485.54. These false charges were made between August 10th and August 12th 2013. The company "Vodafone ECommerce" is in Qatar! Come on now...that's the first clue that this is a total scam! I'm in the US! However, Walmart/Greendot/GE/Mastercard took me through so many changes and I still don't have my money! When I first reported the fraudulent charges, I was informed that I needed to fill out a dispute form and fax it back to them (which I did). They (Walmart Money Card) deactivated my existing debit Mastercard and quickly mailed me a replacement debit Mastercard. Thereafter, I decided to call to check on the status of my situation and it was then that I found out there was an extra debit card in my name. I called Walmart Money Card to find out if they sent me 2 replacement cards only to find that the extra card was a card that had been opened in my name in April of 2012 and it was a Visa debit card. WTH?! How was someone able to open up a Walmart Visa card in my name? I still don't know to this day. So now this made my situation much worse, because it became identity theft. Now that leaves me with 2 different cases and 2 different case numbers. Wow...thanks for the added stress and heartache! The next couple of business days, I called Walmart Money Card to find out what the status was on my account and it was then that I was told I needed to fill out an affidavit and provide proof of address, proof of identity, as well as proof of my Mastercard money cards (existing compromised card and replacement card) and I did just that. Now keep in mind that I had to ensure that I got them the information they needed within 10 business days, so I could have the funds provisionally placed in my account, if Walmart Money Card was not able to resolve my claim within those e10 business days. Well, yesterday (9/19/2013) was the 10th business day and Walmart has miraculously resolved my claim (close to the end of the business day mind you.) Sounds like great news right? HECK NO! Remember the Visa debit card I mentioned earlier? Well, that really put a damper on everything, because it's identity theft and now there's a permanent block on all my existing cards (the temporary card from when I first opened the debit card, the personalized debit card that is now compromised and the replacement debit card for the compromised card), which in a nutshell means that I still don't have access to my funds, although the identity theft issue was completed and closed and the fraudulent charges issue has been resolved. The last person I spoke with told me that there was nothing she could do with regards to the block on my debit card and that I needed to wait for their processing department to contact me to help me get the block off of my card. WHAT?!?! My money has been placed on my replacement card, but since there's a block on my replacement card...I STILL DON'T HAVE ACCESS TO MY MONEY?! I'm so done with Walmart Money Card! Do yourself a favor and don't waste your time, or energy on a Walmart Money Card! They will hold on to your money for as long as they can.

I bought my first walmart money card tonight because i wanted to make a transaction on line and did not want to use my debit card. I put $80 on it at the store brought it home and called number to activate. The costumer service was the worst i have ever seen in my life. These people are evil liars. I did not know when I bought the card I was going to be charged $3.00 every month I just wanted to use it 1 time and I am not going to put anymore money on this crappy card. I tried using it on line after it was supposed to be activated and It was declined. I have to pay them every month to use my own money that I can't use because it was declined at this place that I bought it for. I called them back cause i was pissed and I got nothing but a recording cause they are closed. I will be calling them back tomorrow and I am going to demand my money back and tell them where they can stick this [censor] Wal mart mart money card. If you are reading this Don't buy 1 of these cards you will be sorry . I promise

I purchased a Walmart Money Card for online shopping since I don't have a bank account. I needed a new pair of shoes and decided to put most of my cash on there as convenience. I tried using my card after activating it online at 5 different places and was declined, which turns out I can buy shoes online, but apparently I couldn't use my card at all my local shops. I find out that there is a security feature on it where I had to set the pin over the phone (annoying since I did this online), and now it worked, but that wasn't the end of the [censor]. I only had 5 dollars left on my card, and was planning to refill, but I find out I was charged a "monthly maintenance fee" and I've only had the card for 2 weeks.

If my story doesn't stop you from being another victim I hope these other first hand accounts will help persuade you from doing business with GE Money Bank or Wal-Mart again.

WalMart money card is the WORST card I have ever seen…EVER. I bought $500 worth of cards for Christmas presents and they all have issues. DONT EVER BUY ONE! Go to Target and pay 95cents more for no hassle!

I think they are a big rip off I had problems with them too. I got ripped off and had to wait for $745.00

You need to learn how to spell
steeling...stealing
dollers...dollars

If it took six months to discover that the job hadnt been done to your satisfaction, how are you to know whether the dirty filter is from June or from the six months of use since?

I chuckle, accusing Wal-Mart of fostering or encouraging an environment of bullying? What's next, declaring McDonalds serves food that is bad for you?

It's no secret that Wal-Mart is one of the worst companies to work for, it's rotten from the top down, and while there are still some decent individuals working there who incidentally make the entire company look good, the vast majority of them are minimum wage workers pulling 60 hours worth of work in 35 hours or less of time who are grossly incompetent at their jobs and too tepid to try and advance themselves.

It shouldn't shock anyone that an environment that encourages each worker to take this quickest option available produces a security team that arrests kids for stealing pieces of cardboard instead of attempting to mediate or possibly even teach the kid a valuable life lesson.

Then again, I'm still rather bitter from my own termination, I reckon y'all should be calling me ex-mr.overnights. :) Just seems like there is a better way to run a business, and Wal-Mart consistently ignores any alternative model in a blind grab for short term profits.

And whoa at the random characters chucked in there for some reason.

Yeah, but this is life, when was the last time you heard a kid apologize when his parents weren't looking over his shoulders glaring. I figured I would take the apology because it's apparent he was hurt from his "crime" vis his parents, his friends, etc... and if we can't get an apology born of guilt, an apology born of suffering will have to suffice.

your dad sounds like an a**hole

You should NEVER steal.

Harry,

From an overnight Wal-Mart worker, I must say the way the security team responded was a bit much for a pack of trading cards, but:

I'm hoping you learned your lesson, and won't steal (from anyone) in the future. Theft is a crime that leaves two victims, and you certainly don't want to ruin your future by getting into bad habits.

Thank you for the honest apology, and we look forward to seeing you in our store in two months. :)