Walmart
Reviews and Complaints

I would have immediately contacted the store manager. If he wasn't able to handle the situation (comping you store credit, covering the purchase of a new hub cap, etc.) then you can contact someone above him. (District Manager or someone involved with customer service).

Never give up - you are the customer. Now if this was an unrelated item that fell off or was stolen, - then I could understand their response - but this is something directly relating to a service that they provided. If they had to remove it and reinstall that & it fell off - they are responsible.

If your tire fell off... they'd certainly be responsible. They should be happy something like that didn't happen & help you out.

The ad match guarantee also states, just like every other ad matching by every store in the United States that offers the promotion, that misprints and errors are NOT ACCEPTED. Even Publix, who ad matches, does NOT match a misprinted ad price. The manager was in the right. You can read this yourself on walmartstores.com.

Well, I do have to agree that Walmart's apparel department gets some pretty awful clothing. When I worked there we had a bunch of ugly, floral blouses that got marked all the way down to a dollar before finally starting to sell. Some still ended up getting donated to charity.

Unfortunately, Walmart seems to assume that only poor people shop there and that all poor people dress like "trailer trash"...and before anyone gets all pissed at me, I'm using that term because that is a sterotypical term that people recognize, not because I actually think people who live in trailer homes are trash. Thank you.

Here's a news flash honey...you MAY not be the only customer. Prescriptions (80% or better) come in via automated refill request, e-scribe, phone, fax, email, and all are expected to be ready when they get there. My pharmacy typically opens with 50-75 prescriptions waiting to be filled from over night. You may look like you're the first one in line when there are actually 50 people ahead of you.

Sounds like they are under staffed. This can happen for a number of reasons. 1) Poor pharmacy management by the pharmacy manager. 2) Some techs have quit and it takes quite a while to get a replacement.
For a number of years, Wal-Mart has not allowed the pharmacy manager to have a cashier. A tech has to do double duty, filling rx's and operating the cash register. A tech will normally finish filling a rx they are counting before going to the cash register. This cuts down on the possibility of a misfill. But, it leaves the cash register unattended for several minutes. Wal-Mart has just changed their policy about a cashier and pharmacies are allowed to have a part time cashier. The pharmacy manager may not even know this, because Wal-Mart has not notified the pharmacies.
Wait times can vary from store to store depending on the number of rx's that the stores fill per day. There are situations where some stores will take much longer to get a rx filled than another store. The time of the month makes a big difference. Expect to wait longer if you take a rx to the pharmacy at the first of the month. Everyone is there to get their meds!
On a good day, a Wal-Mart pharmacy can get your rx filled in 20 minutes. But, there are a number of factors that can cause the time to be longer. If there is a problem with your insurance, this will add substantially to the time you have to wait. If you are just getting a refill, be sure and phone in the rx number before going to the pharmacy, preferably the day before you intend to pick it up. The worst thing you can do is take your bottle to the pharmacy to get it refilled. Always call ahead of time. And, don't get mad if it is not ready. If it is not ready then there is a problem, it could be with your insurance or the pharmacy is out of the drug.
There is another thing you need to think about. You can drop off your rx and be the only person standing outside the pharmacy and it could still be 30 minutes or more before your rx is ready. Why? Because there will be other patients that have dropped off rx's and they are out shopping. There are people that have phoned in refills and they are on their way to pick it up. There are people coming from the emergency room and the doc has phoned in their rx. There are people coming from physicians offices and they have faxed, electronically sent, or phone in their patients rx. Any number of these people can be in pain too. The techs fill the rx's as they are fed to them by the computer. The computer organizes the rx's by when they dropped off, phoned or faxed. I know you are in pain. But, there are other people ahead of you. Yes, they are there, maybe not in front of the pharmacy, but coming.

was told i would recieve a free $200 gift card over a month ago . Gave all my imfo to a rep. still not reieved a thing

You are NOT stupid and we all do gullible things every so often, maybe thats what has Mr.Browns pants in a bunch. ANY "free" gift card/voucher, visa/mc offer from anywhere, especially if they say they ars Customer Rewards center, whether online or by phone/text IS A SCAM. Please be more careful and DO NOT GIVE ANY PERSONAL NOR FINANCIAL INFORMATION TO ANYONE! God bless you (and Mr. Brown).

I TOOK MY CAR IN FOR AN OIL CHANGE. AFTER MY CAR WAS "FINISHED" I HAD ANOTHER APPT TO GO TO SO WHEN I GOT HOME I CHECKED THE CAR OVER TO SEE IF WALMART HAD DONE WHAT I ASKED AND PAID FOR . MY WINDSHIELD WASHER FLUID WAS NOT FILLED, WINDSHIELD NOT CLEANED, AND INSIDE NOT VACUUMED.
I CALLED WALMART TO COMPLAIN AND THE LADY TOLD ME SHE WROTE MY NAME DOWN AND I COULD BRING MY CAR BACK AND THEY WOULD DO EVERYTHING THEY MISSED. SHE WAS VERY NICE ABOUT IT BUT I HAVE TO FIND THE TIME TO TAKE MY CAR BACK AND WAIT AGAIN WHEN IT SHOULD HAVE BEEN DONE IN THE FIRST PLACE. I LET THEM KNOW THAT THIS IS NOT THE FIRST TIME THIS HAS HAPPENED AND I AM TIRED OF IT. JUST BECAUSE I AM A WOMAN DOES NOT GIVE ANY THE RIGHT TO TAKE ADVANTAGE OF ME WHEN IT COMES TO MY VEHICLE. I CAN CHANGE MY OIL BUT I PAID TO HAVE IT DONE AND I EXPECT TO HAVE IT DONE RIGHT. I AM COMPLAINING TO EVERYBODY I CAN.

i am not sure why you are blaming wal-mart with the alternator problem as that would have nothing to do with a oil change. Check your oil cap if it is not screwed on all the way it can cause that light to come on. If it would have been the check engine light it could have been just a gas cap loose (it happened to me soon as i tightened it the alarm went away a day later)

You "vowed" never to get your oil changed at Wal-Mart before and did it again. So I have no sympathy. Should have learned your lesson the first time.

well i think everyone should get a refund ON EVERYTHING

I am with you and have, through their Imperialist attitude become a "non-Walmart" activist. I really believe that Sam Walton is rolling over in his grave at how corrupt his relatives have let his pride and joy become. I won't buy another stick of gum from these global corporate raiders. Better to shop local. My local small business auto shop gets me anything I need. My local grocery store is a pleasure to shop at. Walmart is a leeching profit sucking disease that we have to combat if the U.S.A. and small business will survive.

Oh, and Im not black. heh heh. Guess again!

No I was not fired, thank you. You sound like a defensive Walmart manager.

Nothing new, . When I used to work at Walmart, I noticed the mgrs (all of them) would preach the store policies to us (ho hum) and wouldnt follow them themselves. Total hypocrites. We never respected them. And some managers had absolutely no backbone to stand up to the customers. But yet they had no problem writing us up for every little damn thing. I once got written up because of a CSMs mistake. I really dont know what kind of training Walmart gives their managers. I hope they dont expect respect from their employees. They are gonna have to earn it.

LOL the only job you can get is at WalMart because you can't use proper grammar. Get an education and then you won't have to work a teenager's job.

Oh, apologies for the typo. I intended it to read: If you *were* refunded your money, how are you "stuck with no money"?

If you refunded your money, how are you "stuck with no money"?

Instead of wasting your time with walmart why didn't you just contact the credit card company? Cancel the card, report it stolen, dispute the charges. I mean, that's the standard procedure when you get a card stolen from you.

Although Wal-Mart seems to be pushing self-checkouts as an improvement in the customer experience, I find it to be insulting to loyal customers.
Yesterday, I visited store #1004 in Toronto and my shopping experience was the worst! I hesitated to go to that store, since my previous experience after the self-checkouts were introduced was unsatisfactory, but I only wanted a few items and this store is close. Note to self – next time, I will pay more for actual service.
I arrived at the store to find that my first self-service act would be to find a shopping cart. The pen in the lower level was full, but the down escalator was in pieces, leading to a long line up at the elevator. So, I searched the outdoor cart returns and finally found a functional cart.
After purchasing 15 items (including multiples of 3 items), I got in line for full service because I do not agree with self-checkout. Previously, I would have visited an express checkout for a few items, but those have been removed, leaving approximately 6 full service checkouts. With the removal of full service checkouts, most customers do NOT benefit. The benefit of lower labour costs due to staff reduction goes to Wal-Mart, not the customer.
It appears that in an effort to further push customers wishing full service to reconsider, the cashier working cash #15 was incompetent. She had no knowledge of many common sense tips (e.g. multiple items of the same cost). I waited as she tried unsuccessfully to process 36 units of the same item several times, before she scanned each individually. Same for multiple cans of juice, multiple cases of pop, etc. Eventually, she finished one of two orders from the couple in front of me, and they eventually walked away from the second order. A customer service staff member showed up after we waited in line for her to proceed, and told her to suspend the order, and asked if she knew who to call if she had questions. My cashier said no, she did not know who to call. This is NOT a criticism of the cashier, it is a criticism of the training provided, and the decision to post this untrained cashier at a full service checkout on a Saturday morning. She was not prepared to work independently.
Eventually, the same customer service person came back and took the items from the suspended transaction away and the cashier started my order. As she moved my bags from the front of my order to the bagging area, she asked if I needed bags. I said no, and indicated that she was moving my bags. Next, she asked if the multiple units of items that I placed together, with labels facing her on the conveyer belt were the same. I said yes. After more than 40 minutes at the checkout, I had my very small order purchased and packed (I ended up repacking most of it).
I realize that this is a business, but if your goal was to improve the overall shopping experience for anyone with more than 10 items, you failed. I am insulted by the lack lustre effort made to provide customer service. Luckily, I have other options.

Got home with order from Walmart...found one item missing...went back to customer service with bill...after waiting in extensive lineup asked if this item had been reported or held...they didn't know...was then told to go and get same item...did so...waited in another extensive lineup...went to agent and was told this was wrong one...many of same items in same boxes...just different prices...they said identify by bar code?...no idea...went home down $70.00...also 3 years ago or so went to eyewear section of Walmart for glasses...all the usual measuring etc. BS...they called a few weeks later...area closed in middle of day... after a couple of weeks they called me to pick up glasses...went there...area closed again...gave up...got glasses somewhere else...ordered online with Walmart...itrm deducted off credit card...never received...complained...got credit back on card...last trip to Walmart for me...

I had the same happen to me. They didn't stink in the store..Brought them home, they were awful. The blue jeans and khakis stopped stinking after about 5-7 washes (lost the receipt, already took the tags off, so I couldn't take them back). I left the black ones hang on the line for 2 weeks, they still stink horribly. When I wore them after only washing them once, I had a mild anaphylaxis episode. Tight chest, nausea, hard to breathe, my lips swelled up, my legs got horrible white, itchy bumps on them that lasted for over a month (I discontinued wearing the pants after I figured out they were making me sick). I didn't recognize the allergic reaction for anaphylaxis so never got treatment... I COULD HAVE DIED.
I'm throwing the black ones away and writing the company to complain. Thanks for the made-in-China CRAP, Faded Glory.

returning my jeans today! they made me sick! I can see that is has been a problem for some time and is still problematic! Too bad there aren't laws against this like there are on food. I think these jeans are hazordous to our health!

if you soak the stinky clothes in a combination of simple green and fabric softener (with some water) for a couple days it will get the smell out. If that can get the smell of diesel fuel out the rubber smell should be no problem. Then was as usual. Good luck

The reason your meds may not be ready is because your insurance will not pay for it on the day you phoned the store. If your doctor writes you a rx for a controlled substance(pain or sleeping med) and you are suppose to have several more days supply at home, the pharmacy is bound by law to not fill your new rx. Yes, makes no difference if it is a newly written rx from your doctor, the pharmacist is bound by state board pharmacy regulations. This is to prevent folks like you from becoming and addict. If the med was not a controlled substance, then your insurance is probably denying it. Even if it is another type rx, the computer may be blocking the pharmacist from filling it because it is far too soon to get it refilled.
If the wait time is always extremely long, more than 1 hour, then find another pharmacy to shop.

The cashier is correct in saying that she does not know about the price of your meds. She is a cashier! The only way to get an answer is to go to another window and talk to a pharmacist or tech. I have to agree with you that Wal-Mart does have some rude folks working for them. Of course, you will find this anywhere. If you believe the cashier has been rude to you, then call the home office in Bentonville, AR. It is 1-800-WALMART. Or, you will find the name of the pharmacy district manager somewhere on display outside the pharmacy. Get the district managers phone number and call him. A complaint to the home office will come down to the district manager. So, either way the district manager will be the one that handles the complaint. And, he will be calling the pharmacy and questioning the pharmacy manager about it. Wal-Mart does check up on complaints. The district manager will either have the pharmacy manager phone you or he will phone you.
If nothing changes, then go down the street to another pharmacy.

*gigglesnort*

ignore Irish angela, she's on the rag

You must be a potterhead

You know what I got for my 11th birthday? A spongebob pillow. No cake. No party. No birthday cards. And I can guarantee the reason your kid threw a fit, is because you spoil him rotten! Be a parent! Oh, and for the "evel" nephew, I would be hateful too if both my parents are dead. This in no way shape or form is walmarts fault. Its yours.

A good spanking is needed here with this kid, and take all the presents back to the store and not get him nothing.

Esterfani, you should see "Dudley" when the parents actually say no. Just stay far away so you don't get it with his smelting stick.

Sounds like your son is very demanding.

It seems like everyone is trolling this site. This letter at least isn't tasteless.

So funny, I forgot to laugh.
Complaintsboard allows this kind of stupidity to be posted, yet they will not post a serious legit review?
This place it going down hill faster than you think.

We don't have Wal-Marts in UK, we have Asda. Still, cracked me up though!

Oh, ZacharyBTW Nancy Young is BenYankinself. They slipped up several times. Just like Tracy and Shoelady did with her many accounts.

In the Harry Potter world saying "you filthy little mudblood is just as bad as telling someone to in your own words Zachary" to "eff off". However I like how Ron keeps saying. "Bloody Hell" all the time.

I have heard a number of people complain about the wait time at a Wal-Mart pharmacy. I can tell you that Wal-Mart has a process for filling rx's that probably takes a little longer than at some other pharmacies. However, the process is quite good at insuring that you get the right med. Wal-Mart has barcode scanning for all drugs. This virtually eliminates the possibility of tech filling your bottle with the wrong med. A number of things may seem to slow down the filling process, and it probably does. But, each one is a safeguard against something being done incorrectly. Also, the time of the month, even the time of the day, can affect how many people are ahead of you and the time it takes to fill your rx. There are so many variables that can influence the time it takes to fill a rx, that it makes it impossible to assure someone that rx will be ready in 10 min, 20 min, 30 min, or more. And, you cannot look around you to determine how many people are waiting on rx's! Some of those folks are out in the store shopping. Some are on there way from home to pick up their meds...some coming from the emergency room...some coming from docs offices, and some have dropped off and will be back in an hour or two. The most likely way to get a rx filled fast is to find a pharmacy that does not do much business. If they are not doing much business, then there must be a reason. Better check their prices!

Why you would use a department store pretending to be a pharmacy to begin with is a mystery.. choose a real pharmacy like Walgreens or CVS.

Walmart hires poorly educated people who are obviously not NASA material.You can thank the school system for turning out these under achievers who think that Walmart is such a good place to work.If monkeys could talk and stock shelves, Walmart would replace the workers and pay them bananas instead of minimum wage//