Walmart review: Product I did not receive.

Hello My name is Shelly Fehringer

I have been a customer of Walmart for many years and typically I have no issues with getting items I recieved. Recently I ordered three- 7 piece patio set for my sitting area. I was under the understanding that they were end of the year clearance items. The 7 Studio piece patio set would be here in 2 days and perfect for the planned gathering. Not only did I not get the patio sets after calling to see what was going on with the order the customer service person told me there was some type of error in the product I ordered and it was lost. She would send it onto a team to try to locate it. I received 3 boxes each with 2 chairseach. Now I have received 6 chairs of the 18 chairs I was waiting on and none of the three tables. I went on my account on Walmart and found that someone had switched the order to say I had only ordered chairs and that they had been delivered. made another phone call -after explaining again what the order originally said the customer service worker actually found the original order and verified that it did indeed say that I ordered 3- 7 piece patio sets. (7 peice Studio Outdoor Patio Set). Customer servive personal said she would send it a team to decide what to do since I did not get the 12 chairs 3 tables. I waited again and called 2 seperate times asking when I will get the ordered for and paid for patio sets. (customer service names I have spoken to- Tashyra,Nicole, Deb, & Grace ) I did paid for the order using Affirm - where it shows that my order was indeed 3-7 piece patio sets. I also received a request from walmart asking me to rate the 7 piece patio set I ordered. The fact that the company employee's are unethical in changing the order online is upsetting. It is frustrating that they are not willing to tell me they may have messed up and that they will honor the order. Instead they are untruthful and tell me the order is lost and they will send it to a team to figure it out- it never gets resolved. I will attach pictures showing my original order. Clearly someone has tried to make it seem as if I ordered something else and are tyring not to fullfill the original order. I would appreciate your help in getting the rest of the items.

Sincerely,

Shelly Fehringer

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