Waste Management [WM] review: Cart removal charges

I was a customer of Waste Management for over twenty years. Prices have doubled and service has decreased dramatically in the last three years. Last August I received a $25 bill from them for a recycling sticker that needed to be applied to my recycling cart. At the time I also noticed, for the first time, the statement that by "canceling after initial acceptance" a charge of $75 would be made for cart removal. I called, intending to cancel my service because of the cart removal and sticker fees. I was told that the $75 was not charged in my area and the sticker fee was required because of a change in the cities recycling rules. I agreed to pay the $25 and keep service with the understanding that I would not agree to pay the cart removal fee. Now after another year of paid service and continued decline in their pick up times I decided to change providers. I am being charged $80.07 for cart removal. I emailed the WMcares.com about this last week and received a past due email today for the fee. No other communication from them. I certainly will recommend to any new neighbors to avoid them at all cost!