Waste Management [WM] review: service, cancellation of service

I put out a total of 4 empty boxes, other than plastic and styrofoam. The boxes were not small, but my 6 year old grandson picked up the largest box and took it to the curb. The truck pulls up, takes a picture, empties my trash bin, which was left laying in the street and leaves the boxes. I called customer service to find out the problem and was told the boxes needed overage stickers, which each box already had. Then I was told the boxes should have been broken down. Another new rule I was not aware of as I have put other boxes out with no problem, but like the rest of their rules, once I find out about them, I comply. This would not have been a problem, if they had provided a reasonable customer service solution, which should have been to allow me to breakdown the boxes and have the driver come back and pick them up. The driver was still in my subdivision and drove back by my house after my phone call with customer service. These were major purchase items that you don't want the boxes sitting outside of your home all day and this was explained.

Because I am now tired of inconsistent services over the last year, I called to cancel my service. I'm offered one month and then two months of free service as a resolution and I said no. I was offered one month of free service last year after an issue and I continue to get poor service from trash not being picked up at all, yard waste being left over a week, trash can being left in the street. I was asked why I didn't call in and report these additional instances... well I don't feel the need to constantly remind people how to provide a service. I don't continue to complain, I take my money elsewhere. I pay on time, I should get the service I pay for. Since I was cancelling their service, I was told I would have to pay them $126 to come pick up their trash container or take it to a facility that is located 34 miles away from my home oneway.in addition to this, I paid my 3 month bill on 7/28/19, for the period of service for 8/1/19 to 10/31/19. I called to cancel the service on 8/21/19. I was told there would be no refund of any portion of that payment and it could not be used as a credit towards the pickup of the container! Why would anyone want to continue doing business with a company like this! And what makes them think they can keep money for services they will not provide? This is strong arming.