Wells Fargo review: customer service/terms 92

completely agree,
My GF has also been laid off and these people lie!
can we not get a lawyer and sue for unprofessionalism i mean they're rude and act as if they themselfs are Wells Fargo when they can lose their job as easily as anyone else they arent the bank so why the lies and inapropriate behavior?
Vehicle was surrendered voluntaraly and it states that on the form. We called to turn it in to avoid additional fees. We were told there's a flat fee 175.00 no additional fees" by Chad" @ (Wells) there a Claudia in the picture 1 month after the vehicle was surrendered, we call and ask for Chad she says she is in charge so we ask whats up with the flat rate and she replies well why are you worried about it? its not much, you should have paid for the car (besides the point) and goes on about how we will be sued and that there is nothing we can do they wanted the car and they got it. I mean these people are something else.
if theirs anyone out their thats interested in a law suit lets get together and find a lawyer to get some justice with these liars. Email:pasadenasancho@yahoo.com

As with a lot of people around the country, I am having some financial difficulties. Got behind on my car loan payments. Received a phone call stating that the car would be repossessed if they did not receive my current late payments (totaling just a little over $1, 000) by 5:00PM. Was able to borrow the money and wired the payment to Wells Fargo. As I am sitting in my car waiting on hold to speak with an account manager, Repo man comes in and hooks my car up to his truck. Finally got on the phone with the agent and gives them confirmation that the payment was sent but tells me that there is nothing they can do as the Repo company already has my car hooked up. Superior manager happens to be out of the office and I cannot speak with someone until tomorrow. I'm not blaming anyone about being late as it is my responsibility to make sure that I make my payments on time but why would they tell me that I have up until 5:00PM to make the payment before a repo man is sent out to retrieve the car. I was also told after the car had been taken away that my situation would have to be reviewed by a manager to see if I can even retrieve the car.

This HAS TO BE THE WORST COMPANY EVER!~~~~ I totally agree! They can NEVER get their stories straight. The info provided and given online is completely different than that which they have when speaking in person. I will NEVER trust them again. Thanks wells Fargo for really screwing up my credit.

I have my car financed thru wells fargo auto finance. They have harassed me at work, at home, my family and my ex-husband that I have not been married to for 40 yrs. They just will not stop and I am getting really fed up with them and their collection calls and the rude employees at their company. I am not saying that i'm not behind on some payments, but I am doing the best that I can with a limited income. I have always paid my cars off. If anyone has a class action lawsuit against them, I would like to be in on it. My e-mail is lm945linda@aol.com. Please let me know.

Hi, I also have a car loan thru Well Fargo Auto Finance.I have too also received very threatening and disturbing calls from the collections depertmenet.It is getting really out of hand On my Phone i receive up to 10 calls each day, my wife also receives the same amount of calls within minutes after they call me, so this is 20 times a day.You can imagine how harrassing this can get.My mother also recives calls at home and at work, which almost costed her the job.We have asked them multiple times to stop the calls especially the ones at her work, but they have refused to work with us .I am not saying that we are not behind on the payments but but we have always paid them .We even paid them $900 for the BAlboa insurance because they refused to accept the insurance that we already had.They also illegally withdrawed money from a checking account i previously paid with, without any authorization, which put the the account over the limit .We have had nothing but problems with this company.WElls Fargo is ABSOLUTELY THE WORST BANK TO WORK WITH.They have the rudest employees that can care less . NEVER EVER would i advise anyone to get a loan thru them. If there is anyone that is going to file any lawsuit agaist them, please definitely contact me at
jeny_12@abv.bg I would like to see this go further.I see there are a lot of people complaining about the same problem.It is time for this to stop!

I too, among the thousands of people that have also lost money and/or their car, homes, etc. by banking with Wells Fargo feel that some legal action needs to be taken against them.

The question is, "How do you sue a bank?" I'm afraid that answer is only going to be answered by someone with pockets that are far deeper than mine.

If that doesn't give you any idea of how frustrated I am with Wells Fargo, I'll inform you of the entire 2 year history.

I had a checking and savings account with them for years, no problems. Everything was fine before financing an auto loan through them, then things changed. The first 6 months I had no problems, basically because I had it setup to automatically withdraw from my check account with them. Then I switched to a Credit Union and it only went downhill from there.

First, like most of you in my shoes, I received the statements regarding not carrying insurance. And like most of you I sent them proof as soon as possible that I indeed have valid insurance. 7 months later that issue finally resolved, but the balance on my bill for 7 months of "not" having insurance didn't go away, ever.

I accessed my auto loan account via the Wells Fargo website, to my "surprize" they had that wrong too. When I clicked on a payment it opens into a window that is suppossed to show exactly how much of that one payment went towards principal or interest. I'm not sure if a Wells Fargo employee paid themself from my car payments, but when I clicked on a $1, 000 payment, for example, $150 went towards principal and $300 towards interests. My questions is, where is the other $550 going?

I then sat down and went all the way through my account, payment by payment, adding up the missing ammount from each payment and the late fees from not paying the insurance they were so kindly to tack onto my bill, along with the insurance itself and that was the "past due" ammount. Which at that time was over $3000.

Any "bank" thats has an account past due by $3000, IS going to repossess THEIR automobile. They don't care if your at work or on vacation. My fiance' happened to be drving my car that day to work when Wells Fargo called her saying that if she didn't tell her where she had the car, they were going to sue her for the outstanding balance.

Unsure of what to do, she let them come to her work and take the car. Every payment was on time and made in full if not more than what they wanted. I just sent them a $1, 000 payment 2 days before they took it. Before I had time to log onto my account via Wellsfargo.com, then cancelled it. I couldn't log onto it, they showed no account with my account number.

I too have been yelled and screamed at when "trying" to just understand why they say I owe what I owe, and gave up calling them. I then went down to a local Wells Fargo branch (Houston, TX) and began informing a banker of my problems. He showed that it was repossessed and didn't have anymore information for me than that. Other than go to Arizona to the ONLY Auto Finance office in all of Wells Fargo. I don't think so.

So now I have no car and can't get a car because I now have crappy credit showing a repossession. Thanks Wells Fargo and all your minimum wage conficts you have answering your calls. :-/

I used Wells Fargo Auto Finance to Lease a car. Before I returned the vehicle I took pictures of the car. Wells Fargo proceeded to charge me for Excess Wear and Tear of the back bumper. I took pictures of the bumper and showed that there was no damage. Wells Fargo representatives threatened to ruin my credit several times if I did not pay the excess wear and tear damage that I disputed with evidence pictures. They said their pictures show damage and refused to let me speak to a manager. I asked to see the pictures that showed the damage they refused to show me pictures of the damage and said the pictures are proprietary. I spoke with Anthony Mason, and another representative that continuously threatened to ruin my credit and felt forced to pay for damages that I disagreed with.

I completely agree! My husband and I have been so screwed over with our vehicle purchase in 2017. The day that the loan was taken out they increased the loan balance by $60. Having had some hard times and getting behind on our payments we got everything back on track. In the mean time they charged us late payment fees and an"other charge" that totaled 25.84 for each late payment, which the "other charges" alone totaled over $300.00. Now we are down to make our last payment and I go to make it online... and it says that my payment is past due. Apparently without any notification our loan matured on Sept. 22. When I asked what we owed at that point the agent said that she didn't know. Although my online account says that we only owe 390.55 the agent informed me that we owe $560.00. When I asked why, she said it was due to late fees and tacked on interest from late payments. I find it funny that if you take the last two payments that we made plus what they say we owe now and it makes our last payment almost $1200.00, but when I pointed it to the agent she said no it wasn't... I quickly told her to get a calculator and do the math. I will NEVER again use Wells Fargo as a lender, and I will warn everyone that I now to never use them. They do everything in their power to get as much money out of you as possible.

Seems the less you owe, month by month, the more they call.
Financial straits for a year, and now a five year note almost paid for, late monthly, but never 30 days late, ...they do get their payment and the late charge every single month, but they are awful people.
I have blocked their calls from one number and the other one they call from gets a screaming fax line.
I refuse to speak to them ever again.
And in 5 months they'll be gone from our lives forever anyway.

I have never had to deal with a company likes WELLS FARGO AUTO FINIANCE., I have been dealing with collection department. They are very rude & inconsiderate and unethical. I was calling to pay car loan OFF! asked to talk to a supervisor to make a very large payment and to make sure the payment of $15, 000 is processed correctly. I was hung up on 3 times. This is LUDICROUS! I WARN! everyone if you get a auto car loan through Wells Fargo try to contact other companies. I have been with Wells Fargo 4yrs and to be treated like this is LUDICROUS! ex specially to pay off my auto loan in full.

I am a Legal Apprentice at a New York law firm, and I am responding to posts made by Wells Fargo auto customers who have been charged for Collateral Protection Insurance or CPI. Our law firm is currently investigating this type of conduct. Please contact me at your earliest convenience to discuss your experience. My email is jamie.song@balestriere.net

Please don't give these CS representatives any power. I envision Wells Fargo's Auto Customer Service Dept. as a "pit" with a bunch of misfits who can't get better jobs...sitting in little cubicles or at cheap tables with their creepy little headsets and they are all probably competing with each other (like a bunch of monkeys in a cage) to be the bad guy of the day through their daily chores of making customers miserable (as miserable as they probably are). They must sit around and act like big shots for each other while they pull off their daily harassing calls and inappropriate nasty immature lying behavior.
GOD is watching you! You will be held accountable for your behavior. Karma is not the worst of your concerns. We all report to an Authority way bigger than anything you could ever imagine in your tiny little pathetic minds. GOD be with you! Good people of the world..please don't give these losers any power ...just be above their rotten behavior. God will take care of them.