Wells Fargo
Reviews and Complaints

On Dec. 8th, I sent $1000 to my 79 yr. sister money through Zelle. Unfortunately AS SOON AS I clicked send, I noticed that the phone number was wrong. I IMMEDIATELY called the WF in town where the banker immediately brushed me off and gave me a number to call, which I did, but took over 30 minutes to get any assistance. Upon telling him what had happened, he assured me that it was no problem, but had to file a claim which would take about 10 days as they wanted to make sure that this was not a scam. I called several times before the 10 days to make sure that the claim was being processed and again I was assured that it was being processed. After the 10 days, I again called several times and was told the same thing. On Monday, Dec. 26, I received a letter notifying me that the claim was denied as it was NOT fraud ( I never said it was fraud). I went to the WF bank, again explained the situation and again filed a 2ND claim. (I was surprised that these bankers have no authorization to assist in such matters.) I called on Wed, Dec. 28, I spoke to someone who said that the bank was getting in touch with recipients bank and was I given a number to call to check status. Same day, I received an email where I was notified that the claim was closed as WF was not at fault so I had NO recourse. I called several of WF numbers which took hours and finally spoke to several reps and no one could or would help. So I am out $1000. I am very upset as I have dealt with WF for over 25 years (checking, savings and mutual funds, and CD's) and when I needed their assistance to recoup this money, I felt that they just didn't care. Customer service stinks...I am 78 yrs old and on social security. I will be closing all accounts with bank.

I closed my account months ago for Wells Fargo credit card. Called last month and rep told me I had a refund coming. I explained to him that I didn't and they made a mistake. He argued with me and said he would sent the refund to my checking account. I asked him several times, are you sure? He was confident he was. Checked my credit card again today to find that I have a balance and late fee and sent to charge off. I called and they had made a mistake and refunded money they shouldn't. I closed out all my accounts including a $34000 savings account and of course the rep could have cared less. Would never recommend this bank to anyone.

To Whom it May Concern

My mortgage application has been approved in March 2021
I bought house with Closing date Oct 25th and got confirmation everything is done " nothing is need from you at this time" 10/21/21.
On Friday Oct 22nd nobody knows anything why.
Kevin Washington and Marcie Roosevelt working hard trying find out what went wrong and help me.
Turns out that person Amanda Navarro supposed to process and without noticing anyone took vacation "I will be back Oct 27th".
Running out of time, more likely losing my new home, $8K deposit and other expenses, facing living on the street since my place sold with closing date Nov 5th.
Got almost heart attack.
I do not know what Kevin and or Marcie did bat somehow by the end of the day Friday Oct 22 they activated money transfer. Again, I am grateful to Kevin and Mercie. Couldn't make it without they help. But what Amanda did is very unethical, unprofessional. The stress she created was unbearable.
Perhaps there is more but I do not wish anyone to go through this hell procedure.
I am expecting action from WF as well compensation for the unbearable stress and fixing process so this will not happen to other people.
Regards,

Ryszard Wieckowski
1.510.329.7750

Negligence as of June 2021 . I am just finding out my bank account information was changed fraudulently in Texas . I have been in Oklahoma since January 2021 due to domestic violence. I received a letter from Wells Fargo Bank with a address I never used.

400 N Ervay St
Dallas Texas.

Also I have many alerts involving sales opening accounts in my name and closing for the purpose of employee gain. I still have not received a letter explaining my payment from this law suit.

Today 12/28/2021 1:15 PM. Florida time. Spoke with a rep for Wells Fargo. In Resolution dept. CREDIT CARD (Propel) A lady by the name of Raquel. Said she worked in the Alabama office of Complaints. We discussed Wells Fargo's security requirements. I told her I was against some of their requirements and explained why. After a short conversation, This rude lady. Hung the phone line up on me'!' She represents your bank. She should be addressed for her rude behavior and reassigned to a different position. I'm very angry by her poor attitude. I want some action taken on my behalf. Thank you.

Was encouraged to apply for a Wells Fargo credit card by credit karma, to improve my credit worthiness. I have a 811 credit score. No late payments in over 15 years. Currently have less than 3% usage on my other credit card. I applied and WF denied me. Reason? "Unable to verify identity". Hum... I have been in my same house for 29 years. Showed them copies of my Drivers license, bank statement showing car payments and history, Car insurance policy, savings account, checking account statements, and reminded them I had my 401K from work there for 14+ years. Gave them my Veterans ID card-which they said was of no use. Really? Picture ID card from the US Government, verifying my status as a disabled vet isn't worth anything? (real nice slap in the face that was). Offered to get copies of utility bills, and tax statements. 24 hours later-still denied, as unable"to verify identity". So sorry WF, I didn't realize you needed a blood sample for DNA, and being a Veteran is useless in your eyes. With any luck other Vets will see this and appreciate knowing you couldn't care less about us. I hope you really do get back what you give. You crapped on me-and I hope karma craps on you right back.

After several years of disputes, complaints that were the result of fraud/identity theft, Wells Fargo approved mortgage assistance. After the trial period of making payments per the agreement documentation was sent to finalize the process. All documentation was returned, notarized, and tracked to assure that it was delivered within the time frame. All documents were delivered to Wells Fargo by the date due. Within those documents was a detailed letter and records to prove that the insurance was not paid by Wells Fargo but the homeowners-so the escrow amount was incorrect. That was the only document that was not signed. Spoke with Karissa Castor on 11/3/2021 after confirming that the documents were received, and the error with the escrow amount she stated that she would contact the escrow department and someone would contact me and new documentation would be sent. I was never contacted by the escrow department and corrected documentation was never sent. Ms. Castro left a voice message on 12/01/2021 and I attempted to return the call but was unable to leave a voice message as her mailbox was full. This has been an ongoing issue with her full voice mailbox being since Ms. Castro became the preservation specialist on our account. On 12/15 Spoke with Jeffrey in re-entry and apparently on 11/8/2021 escrow department confirmed the amount was correct but I was never contacted nor was any information sent to me with the details. On 12/15/2021 I received a letter stating that we had been removed from the mortgage assistance process due to not receiving the signed documentation. New documents were never sent and I was never contacted concerning the escrow. Due to an error by Wells Fargo, either the escrow amount was incorrect and/or not contacting me when the escrow amount was determined to be correct we are removed from the process.

Hello, my name is Rosa Harvan, I have a son John Harvan with mental illness. He receives Social Security benefits monthly. I have a bank account at Wells Fargo together with him. Recently my computer was hacked and money was sent out from this account thru Zelle at Wells Fargo to my name and my other son's Roberto only received the initial $5 but not the $900, I was supposed to also receive $100. Upon investigating the fraud department from Wells Fargo denied the restitution of the money hacked .Total of $1, 000. November 24th was the day that this happened, I immediately called the bank and the account was closed. I also deleted the Zelle receipients. Wells Fargo never asked for my Bank of America statements and my other son 's Roberto to see if the money really got deposited into these two accounts. I am very upset, the only money that my son John receives and saves due to his illness. Please try to help and

Hopng to hear from you soon I send my regards
Thanks Rosa Harvan

ps I will not stop until this fraud is resolved.

I've been an excellent customer for 22 years with Wells Fargo and they are continuously posting deposits late. I call Wells Fargo and they claim they post the funds as soon as they receive it which doesn't make sense when other banks post other people's checks sooner and Wells Fargo is late. This is just an unacceptable practice. Wells Fargo doesn't care about their customers and I'm ready to switch to a customer friendly bank. I've tried called customer service and I just get the runaround so I'm not happy.

I am an attorney. My name is Mark Mausert (Nevada Bar #2398); 729 Evans Avenue, Reno, Nevada 89512; [protected]; [protected]@markmausertlaw.com
I represent Samuel Howard who is incarcerated at Nevada's High Desert State Prison, 22010 Cold Creek Road, Indian Springs, Nevada 89070. His inmate number is 18329. Samuel has a Wells Fargo account, and has had this account for many years. Account #[protected]. I have a Power of Attorney re this account. Wells Fargo was provided with that Power of Attorney years ago. For some reason, which has never been explained, Wells Fargo insists on de-activating this account and then trying to escheat the account -- EVEN THOUGH YOU HAVE BEEN PROVIDED, REPEATEDLY, WITH NOTICE OF THIS SITUATION.

Went to the bank today November 15, 2021 to transfer all account that my mother had at Wells Fargo in this past June. Sat with a representative for well over an hour and produce everything they needed including a death certificate. We thought all the account were transferred over then to receive a statement in September that they were closing an account in my mothers name due to inactivity. I called three time, left messages and emailed three times about the issue, I never received a call back.
My dad actually went to the branch on Henderson Road in King of Prussia, Pa and was told that he could not closed the remaining account unless he had a paid funeral bill or a court order. The bank said they already had a copy of the death certificate but that was not good enough. I thought that was odd since everyone else (including other bank, federal government and county) excepted this but Wells Fargo would not. They then told him that the funds in that account would be turned over to the state.

My. Name Is Dolores A. Bonamici: I filed a claim back in September 17, 2021 for charges i did not recognize on my account checking statement ending 9167. I was refunded 230.00 to date. In the meantime, I realized I made a mistake and the payments were for my Home Depot account. I received 4 separate letters from Home depot dated October 1, 2021 which are scanned into my complaints and on file with you right now. totaling 437.00. This money was taken back from the merchant and to date has not been given back to me.
I am responsible for these payments to bring my account back up to date. I did so immediately once I realized the error.
I have made NUMEROUS phone calls on my lunch hour with only half of them being HANGUPS and others not knowing anything. Some tell me it is being worked on and they see everything scanned in and all the notes and I should be patient.
These letter from the merchant are Dated October 1, 2021, Today, November 11, 2021, 6 working weeks and the monies have still not been returned to me.

I have been to the branch managers, my efforts are exhausted and I have not even received a courtesy call from anyone. You owe me $437.00 and I want my money NOW.

I have attempted on two different occasions to arrange an appointment and open a checking account at the Wells Fargo location at 2012 E Joppa Rd, Parkville, MD 21234. The initial appointment was given Confirmation number: T5WRTFDHOZ

I have rearranged schedules to be able to arrive at the appointment time 10-15 minutes early on both occasions. I have received confirmations of the appointment time prior to arriving at the branch location.

On both occasions, I have waited at least 15-20 minutes after the scheduled appointment time prior to leaving the branch in disgust.

On the first visit, I was told that the banker that I was scheduled to meet with was unavailable due to being recently hired and involved in new hire training. The automated scheduler was unaware that the new Wells Fargo employee had never even set foot in the branch when it scheduled the appointment. On the second visit, I was scheduled to meet with an existing banker at the location who never appeared or introduced himself. While waiting, I was able to watch multiple existing Wells Fargo customers explain a variety of difficulties and frustrations to Wells Fargo "bank tellers".

Wells Fargo and Wells Fargo staff at the branch located at 2012 E Joppa Rd, Parkville, MD 21234 appear to be incompetent and have only a passing interest in customer acquisition and retention.

I was told today by Deysi Gonzalez personal banker at 103 Old Country Road Carle Place New York
that I needed to tell her where was the last place I worked and answer other security questions when I have my valid drivers license and I also have my bank debit card with me. I have been a customer of Wells Fargo for years and I was denied access to my account despite me having proper credentials. I have never been questioned like this before and I feel I was discriminated against because I am black and automatically assumed to be involved with something criminal. I would like her reprimanded for her actions.

My name is Eric K Felix. My account info is: Routing [protected] Checking [protected]. I've been with Wells Fargo since 2009. I also had the pleasure of being a part time teller at the Ray and Higley branch in Gilbert AZ for over 2 years. 3 months ago, my daughter and I moved from Gilbert AZ to Rutland VT. As it ended up, the home that she was buying had multiple delays all due to a shortage of appraisers in VT. We've been living in a motel now for just over 3 months. I haven't opened a local bank account yet as I'm having a new trust written up by a local attorney as I want my local bank accounts to be in my new trust which is still another 2 or 3 weeks away. Also, since we don't yet have permanent residency, I wanted to wait until we move into her house which should be within a week from now. After that, I will be able to get mail to our new residence and then get a Vermont Driver's License, register my vehicles, etc. So, given all of that, I have kept my banking with Wells Fargo for the time being. I even found it easy to mail a large check (too large for mobile deposit) to Minneapolis MN and it cleared extremely fast, I was impressed with such great service. As you know, there are no Wells Fargo branches anywhere close to Rutland VT. Because of that, I've been doing my own incoming and outgoing wires over the past 3 months from the Wells online site. My incoming and outgoing wires are all between my Wells checking and 4 stock brokerage firms as I'm a stock day trader. With day trading, there are a couple of SEC rules based on my brokerage daily ending balance whereby at or above $25, 000 I can do as many day trades as I desire. Once that happens, I become a Pattern Day Trader. If my balance falls below 25K at the end of the day, I have to either deposit enough $ to get to the 25K or request a once in the life of an account waiver of sorts whereby the brokerage re-classifies me as a non-pattern day trader which allows me highly restrictive day trading privileges. This past Wednesday I exceeded my allowable number of day trades and Fidelity subjectively denied me the one time re-classification. As I was unable to trade on Fidelity, E*Trade and TD Ameriprise as I didn't have the $ to get at or above 25K, I set up an account with Charles Schwab so that I could resume trading. Early Friday morning, I processed a wire to Charles Schwab for $13, 500. I knew that I had processed the wire correctly, buy realized within an hour that something was wrong as the outgoing wire didn't show as pending and didn't get sent to Charles Schwab. I called your national customer service department 3 times yesterday and not 1 of the 3 bankers could give me any reason for the delay. The last banker told me that the fraud department would call me yesterday, but they did not. I asked for the fraud department's phone number and called them two or three times yesterday. They wouldn't let me speak to a decision maker, so on my 2nd or 3rd call, I asked to speak to a fraud department manager and spoke with a manager named Hector. Hector didn't provide me with any further information and told me that a fraud associate would call me Monday or Tuesday. Wells website states that wires go out within minutes and always same day. Yet Hector told me that wires can take up to 3 business days. I am frustrated beyond my ability to put it in words. I've never in my life done anything fraudulent. Additionally, I still have no idea as to what the fraud associate(s) concerns and questions for me are. I would appreciate a phone call this coming Monday between 6:30 am and 5:00 pm eastern time with as high a level manager as possible to discuss this ridiculous situation of delaying my wire for up to 3 business days.
Sincerely!
Eric K Felix 802.855.0369
P.S. This coming Monday or Tuesday I will have another $2, 000 wired from Fidelity to my Wells account and will be wiring most of it to Charles Schwab and certainly don't want another ridiculous delay like the current one that I'm stuck in.

My husband was the only person on the deed. Married man sole and separate property. He died 2007. Wells Fargo foreclosed 2008.
Set aside estate without administration was ordered by probate. Can you please tell me what I'm missing here? The loan contract says "fee simple and unencumbered. He had PMI. Can you please direct me to the appropriate ppl so that I can officially close this matter and move on. Thank you

You own property at 117 East Rd Martinsburg Wv 25404. You're letting people live a 117 and 115 East road. Right now there are over 20 people living inside and out. It is totally destroyed It's mice and roach infested. the out side totally looks like crap. They make careless fires in the driveway, back and front yards. The back of the house is burnt. all of us neighbors hate them. They're loud, with no respect or consideration for others. The hell with this covid crap! Throw them out! If you plan on making a profit by selling this place you better do it while it still standing. Infants and toddlers live with roaches crawling on them while they sleep' They eat the same food the mice and roaches eat. If you can't do something about this please get this letter to someone who can.

Hi, you have a foreclosed duplex that you are letting people live there free or at very low cost. One half is a 2 bedroom and the other a 3. Well you should know there are about 22 people living there now. One person camping in the back yard., and also a camper out front. The address of your building is 115 and 117 East Rd Martinsburg WV 25404. Your building is now destroyed. It is now roached and mice infested. They make fires in the driveway, front yard and the back yard. The back corner of the building is burnt. Their fires are only a few feet away from the building, their junk cars, gas cans, an oxygen tank. These people are careless, reckless, and have no respect or regards for others or our property. There always reeving engines and riding their motor bikes disturbing us and neighbors. the place is a now a junk yard with junk cars, trailers, lawn mowers, and lots and lots of trash. I don't how people can let their kids, infants and toddlers live in such filth. I'm worried I'll loose my home to one of their fires. You cant reason with then. Everyone in the neighborhood hates them and afraid of them because they can be very destructive. Please throw these people out and take your building back or at least get this letter to the proper authorities. We're all tired of living in misory. If you plan on selling this duplex, you better do it while it still standing. Thank You for taking the time to read this and please get them out.

To Wells Fargo Board. This is Paul Hernandez Jr executive director owner of treasury dept and stock exchange and co america has been frauding the ACH account this last month so Mrs Frances Haugen will be on my behalf and also executive director and owner with me also insuring the world of recieving the cure for national crisis that the board may pay for room and five week cycle Mr Trump and phizer has desighned for one year Mrs forensic Shalin Seagel is aware of.