Wells Fargo
Reviews and Complaints

Wells Fargo Insurance Claim Check department is the most inept group of clueless people that must walk the face of this Earth. They are more than useless at helping the homeowner get the correct paperwork to them - and they are SOOO pedantic about every tiny detail, even if the information is correct, but would require them to turn a page! The do not tell you that your documents are discrepant until you request a payment that could be months after submitting them. They do not care one bit that you may be without a home or have little children that are disrupted and that their prompt service could make such a traumatic experience such as losing half your house to a fallen tree - within 3 feet of a 3 and 9 year old - a somewhat less devastating experience. Each call to them usually takes an hour or longer and normally requires two to three managerial escalations to reach someone that has somewhat of a clue on how to help you. I am horrified that my mortgage is with them and for this reason alone I am considering refinance with another bank. I never want to have to experience this stress again. They win the prize of WORST customer service E.V.E.R.!

My husband and myself have two mortgages with wells fargo starting in 2004... Our payments on both properties were never late.
In october 2012, superstorm sandy devastated one of our houses. We maintained 3 insurance policies... Flood, homeowners and loss of rental income. Well, after attorney fees of $41, 000, we received a balance of approximately $56, 000.00 in which wells fargo has had the money in their possession for several weeks advising us the decision is with "the investors" and they will decide when and if they will release our money. We sent all the requested paper to wells fargo.
We have called and spoke with j. D. "specialist" for several months... Than derek "specialist"... Than mia "specialist"... Than amy "specialist"... Than brian "specialist" than transferred to cassandra who advised us she needs a couple more weeks to look over our paperwork. She also advised us that wells fargo wants to put the check in our name and the builder's name... Why? It is our money, and we battled for over 4 years, and now wells fargo wants to tell us how to dispense our money? Our money is being held by wells fargo for their own gain... We are not receiving interest, but wells fargo is. I wrote a letter to wells fargo stating our displeasure and abuse wells fargo bestowed upon us, and wells fargo hasn't even had the decency to respond.
Many specialists with titles only... And no answers.

I went to several local bank to deposit a promissory note to purchase a car, they would not receive my promissory note I was told that I have to take out a car loan in order to purchase a car . They said I could not use a promissory note I'll let them know that I was a private Banker they still refused. I let them know about the UCC code, the bill of exchange Act and negotiable instruments.
Look like this is a corporate matter so I need someone from corporate to help me to deposit my promissory note thanks
ROSSI MERRITT. Contact number919.464.3302

Have filed fraud with wells fargo but they told me since it's over their coverage liabilities so they are blaming me for not checking my account regularly. As results. They won't pay me back even though those are frauds and wells fargo has finished their investigation. And didn't provide me any info of the id theft. The problem is I have set up the email notifications when there are transactions but when those frauds happened. I never received any email.

On Monday, February 13th I called Wells Fargo Personal Loan Dept. as I was in arrears on my personal loan payment. A gentleman by the name of Kyle had called me, so I was returning his call. I spoke with a woman by the name of Kathy. I explained to her that I had had medical bills and credit card bills left by my ex-husband who is now deceased that I must pay. I explained this all to the Wells Fargo employee and she could care less. She was rude and totally unsympathetic toward my situation. I kept telling her that if WF could give me a few days to look at my finances that maybe I could make a payment or perhaps WF might be willing to restructure my payments to a lesser amount, but she kept insisting that I make a payment immediately. If this is the way WF treats their long-time customers then I want no part of this institution anymore. I'll find another bank.

Recently I was scammed.
I was sent a cheque for $2, 550, told to deposit it, keep $400, withdraw the balance & deposit into another account.

I discovered too late it was a scam.
I showed the cheque to a bank associate, he immediately told me it was fake.
The teller should have caught this.

I hold the bank responsible for allowing the cheque to be deposited.

Letter #1 - may 19th 2016

To whom it may concern:

I recently was informed that I owe around $600 for not having the correct level of insurance from november throughout april.

My issue with this is that I was never notified about this giant fee until it was too late and I will now be paying it off over almost 3 years.

I think what might have happened is that wells fargo dealer services has my address from 7 years ago when I first purchased the car and the correspondence was going there.

Once I received correspondence telling me to increase my level of insurance to fully comprehensive, I did so within a week, switching from nationwide (Policy #: ppnc0056203186) to geico (Policy #: [protected]).

I would ask that you please remove this fee that was incurred.

Letter #2 - october 31st 2016

Dear marna,

I just wanted to double check you received my letter dated 12 september. I have attached a copy of it again, just in case for your reference.

I did receive notification that the letter was received and that I could expect a reply, but I know how busy we all are and I know there is every possibility this got caught up or forgotten about.

I’m sure you can appreciate that the longer this gets put aside, the longer I am forced to pay this excess premium.

One horrible feature of having this fee automatically tacked onto my account, is that until it has been paid off (Still years to come) , I am unable to save a card to my account for automated bill pay. I am not very good with dates and very busy (Trying to make money to pay off my car loan!) , so it is not uncommon for me to forget that my payment is due and therefore receive late fees on top. I feel like this is a never-ending spiral and I am just becoming more and more in debt. I just checked my account and I now owe $549.87!

I know this matter is very tedious and minor with regards to the scope of things you must deal with on a day to day basis, but I would really love if we could get this figured out at your earliest possible convenience.

Thank you so much again in advance. If it is easier to contact me electronically or via phone, my email is sean. [protected]@gmail.com and my number is [protected].

Letter 3 - january 5th 2017

Dear marna,

I am failing to see why you sent me a letter in the first place, if nothing was going to be done about this anyway.

I just checked my account again and my payment is at $563.28 because the automatic debit is not in place and I have a terrible memory.

Please help me. I have tried everything. This shouldn’t be so hard. Surely we can communicate via email instead too?

Previous correspondence attached for your convenience again.

**i have now tried to apply for a house and found that the two payments I refer to above have dinged my credit score. So now it shows that out of over fifty payments i've made to you guys over the past few years, these last two have impacted me so much I am now unable to apply for this house.

I have even resorted to communicating via twitter, as it seems to be the only medium where I get an answer.

Please please please please help me.

[protected]
Sean haigney
[protected]@calicraftcocktails.com

i tried a deposit a check with my and my husbands name on it to my checking account. I thought it is an easy task and went to the cowel branch in Davis, ca. First the tell told me that I need to open a joint account for depositing the check but she was very polite. If not, the check could be bounced back. I told her I take the chance and just deposit it. She went inside and then a mid aged lady with long hair came out and told me that I need to bring my husband and he needs to put his thumb print on it for the deposit. I laughed I never heard about that. I told her I don't think necessary and might think to switch to chase since it is so inconvenient for us. " it is fine! You can change the bank!" She cried to me. I called customer service to ask whether it is their policy. Even the customer service thinks it is unheard. I dont know whether if I am white I will be treated differently at the bank.

They are discriminating. I have “proof” of what they did to me over 3 years ago. With the help from my ex husband and Wells Fargo “locked” me out of my home loan. My ex husband still lives in the house and both him and Wells Fargo has “treated” me to sign back into a “new loan” after I cave my ex the home and filled bankruptcy 2 years ago. I really need legal help, I had and have no money to do so.

Took my payments and placed them towards their insurance instead of car payments, then repossessed my car stating it was 93 days late when my bank clearly shows a bill pay direct from them to WFDS less than a month before.
I was not even contacted prior to repossession until it was too late for me to resolve the issue. I understand that they had a lawsuit previously for calling too much, but you can't go the opposite direction and not call either. I was not aware that there was an issue until the car wouldn't start. When my husband tried to call to find out what was going on, the lady he spoke to was extremely rude and did not even want to work with him at all. She told him that there was no option other than pay the full amount of the loan or it would be repossessed. Now they say we can have it back if we pay the full amount owed, not just past due, but full amount of the loan, and if they sell the vehicle we will still have to pay. Really?
This company is corrupt. Go elsewhere for your loan services.

My name is davine wilson I know that I jave made overdrafts in my account I called someone about that I made them I told the man one the phone that I was going to pay them back when my check hit my account like always because I didnt want to be hit with the overdrafts fee he said ms wilson ok that will be fine I explain to him I couldn't pay the overdrafts fee but I will pay what I used. I was paying the 125 dollars that I used this morning when my check hit my account I seen that you took the money that I use the 125 ok I was trying to pay my bills and checked my account I yall still took my money for overdrafts fee when I thought when I called yall wouldnt so I called again today in tried to talk to somebody about my problem the man hung up on me then called back and talked to a lady she was fine it just when I say well I would like to close my account she say to call back tomorrow ok yall do care if yall customers are unsatisfied with yall business that they want to close there account with you all I have never been treated like this befor and miss lead by your team of people I would like to close my account and take my business somewhere I can be treated better

This is the worst experience I have ever had in my years of real estate with a home loan lender. I will advise any and everyone that ever decides to purchase a home stay away from wells fargo!

My client is 87 years old, seller and wf buyer. Wells fargo has sent all parties through hell! This has been going on for 90 days—unacceptable!

My bank account was closed for some reason I don't know why and my local bank open new account for my company
I am out of the states,
We have consign who is tacking care of my account when I am out of the country, now I received and activated my new Visa Debit Card

My problem is ..I can't get into my bank account online
Customer service is asking me to come back to the states with ID to activate my new account in order to get into banking online ?
Isn't horrible?

PLEASE I NEED SOME ONE TO HELPE ME OUT TO GET INTO MY ONLINE BANKING TO MANAGEVMY BUSINESS
INCAN SEND MY COSIGN TO LOCAL BANK OFFICE WITH ID

REGARDS
MKS TRADE INC.
MOHAMED ELKAZAZ
G. MANAGER

To whom it concern;
As I am a canadian citizen with no banking business ties to wells fargo, I have been named 'personal representative' by the circuit court of fort lauderdale to be the 'executor' in my uncle's will.

I have serious concern about the branch manager at which the assets were left as it is impossible to get return calls and emails...

My name is kenneth l. Davis. My current home loan is with wells fargo: acct# [protected]. I retired from the us air force in 2003 and started working for the tulalip tribes in 2008. My employee retirement plan, from tulalip tribes of washington, is also with wells fargo.

On sep 8th, 2016 I applied to refinance my mortgage; from a 30 year fixed 4% rate to a 30 year fixed 3.25 % rate with $15, 000 cash back for home improvements. The two people handling my refinance application are home mortgage representative nicole a. Nader (Nmlsr id: 1568449) nicole. A. [protected]@wellsfargo.com and home mortgage consultant matthew bragg (Nmlsr id: 1432650) matthew. [protected]@wellsfargo.com.

This loan application is still pending and now i'm being told I have to pay for the termite inspection to be redone because someone at wells fargo “dropped the ball” when processing my loan and the documents i've turned in have expired.

I paid $500 for va inspection and $250 for termite inspection. Now i'm being asked to pay the $250 again because your employees, as I was told by matthew bragg “dropped the ball. ”

When I applied for this loan I was immediately told I met the qualifications, based on my income and credit score, and completing the process would just be a matter of formality. That was over four months ago. The loan still hasn't been finalized. I started complaining after the second month because things were moving too slowly. As a result of my complaints, it became even worse. Everything that was requested of me, all loan documents and signatures needed, were turned in within two business days of me receiving the request. Despite my best efforts to complete the process as soon as possible, so I could start my home renovations before the holidays, I had to continually follow-up to find out why the process wasn't moving along. Many promises were made and broken by both nicole a. Nader and matthew bragg regarding the processing of my loan.

Matthew contacted me (Via email) on thursday 1/5/2017 and stated “i just got the final word back from underwriting there are only two items left that are needed in order to rush your closing date. ”
Both of these items had been turned in already – months earlier. I went to the online loan tracker and found that my termite inspection had expired and needed to be redone. When I contacted matthew about that he said “the underwriter didn't mention to me that a new termite inspection is needed at this time. Since they have the final say on what is actually needed, i'm not going to ask you to provide anything that they aren't requesting directly. ” I turned in the two items he requested sent him an email on monday 1/9/2017 letting him know. I never heard back from him so I contacted him again on friday 1/13/2017 and informed him the termite inspection was still listed on the tracker and I wasn't willing to pay another $250 to have it redone, because, none of the delays in processing my loan were my fault. He then informed me it would have to be redone and I would have to pay for it.
I would like a thorough investigation done to determine why the processing of my loan took so long and who, as matthew admitted to me over the phone, “dropped the ball. ”

I'm not walking away from this and just giving up $750. I'm also not willing to re-pay for another termite inspection. I've been a customer of wells fargo for many years and I deserve to be treated better. I need someone from wells fargo to contact me and let me know how this is going to be fixed.

Thank you
Kenneth l. Davis
[protected]
Acct# [protected]

Dear wells fargo,
Since we contacted wells fargo about our complaint with the mortgage refinance, we have been promised many times that the issue would be resolved in a timely manner.
It has been several months and it seems that every week we receive a letter from the customer care and recovery group. Sometimes we get 2 letters a week, all stating the same thing, however the date that this is expected to be resolved is always different, the date keeps getting pushed back. Just like our closing did.
This speaks volumes to me and others that wells fargo does not care about their customers, that all they want is their money.
With the world that we live in now, one would think that customer loyalty would matter, and with all the social media sites available to post grievances. Also let’s not forget the events that wells fargo has recently been through with the unnecessary selling of your products that most of your customers were unaware of.
We truly regret using wells fargo to refinance our home. That is why we used a credit union who values their members to complete our home equity line of credit. After what we experienced with wells fargo during the refinance process, we got smart and decided not to use your company for that. The credit union could have saved us hundreds of dollars in closing costs and other fees. And we could have actually received an accurate home appraisal report. Shame on us for using you for the refinance in the first place.
I am a very social person and not afraid to speak my mind or to let people know how I feel about certain companies or how they treat their so called valued customers.
The whole process with wells fargo has left a very bad taste in our mouths. We should have learned when we opened a checking account with wells and then found out that everything we were told by the banker was a complete lie. Thus, resulting in us closing out the accounts, and staying with the credit union.
I guess that you will continue to send 1 or 2 letters a week stringing this along, or perhaps you will suddenly resolve this matter just to shut me up and move on. For that fact, what does it mean that you are looking into this matter and working to resolve it? Just what exactly is that going to do for me? It’s not like you are going to admit that your costs are higher than others and refund a portion of what we paid. Or that you will start using an honest and accurate home appraisal company that perhaps is not in your back pocket.
Either way, there will always be that bad taste left by wells fargo. And for other people thinking of using you, I can always tell them our experience so they can have the chance to avoid the dishonesty and go elsewhere to feel valued.
I value my time and appreciate the time you took reading this. If you have any questions while your work is in “progress”, I am here to help. You may reach me (Kaye) directly at 801-##### no extension. Or brian, at 801-####. Monday through friday 8:00 am to 5:00 pm. If I am not available, please leave voice mail, or send an e-mail or perhaps yet another letter to our home.
Sincerely,
Brian and kaye adamson
West bountiful, utah
Unhappy wells fargo customers

This is the branch at brassfield in greensboro nc. I have been banking with wachovia since 1980s and have never been talked to the way I was on jan 6 around 1pm. Old black lady with glasses drive up teller very nasty. Scolded me for giving her a deposit slip when I wanted a withdrawal. My mother is sick and my mind is not very clear. She never greeted me in a warm manner. Never said have a nice day, is there any thing else I can do for you. I am so traumatized I will never go back to that branch. She needs to retire or take customer service classes.

For the second day in a row I have been locked out of my account! Nobody can tell me why, and the "bankers", get relly nasty if you refuse to give your social security #! As I explained, I will not give my whole # on a cell phone. I went round and around with your people yesterday for over an hour and a half only to finally have them hang up on me when I asked them for a supervisor. I called back and got a supervisor whom was very nice, and said you will be back in touch about how I was treated.
Today, guess what? Locked out of my account yet again! I call up and get nothing but harassed, I finally get into my account and am told that they don't know why I am getting locked out, I am told that I cannot speak to a supervisor, and when I start recording the conversation, I am hung up on again!
I want, no, I demand a phone call back about this matter, and I am thinking the banking commission should be contacted too!
My # is [protected]
My name is jim (Cj) french

My mother died leaving me the executor of her will and estate on 10-15-16. I went to the branch in south Fort Worth TX. I was told that the account was locked because of fraudulent online activity. They told me I would have to go to court and have the court assign me as executor of the estate. This took 2 months and legal fees to get this done. On 12-27-16 I return the court signed documents to Munira Huma personal Banker at the Iron Horse Branch 6700 Iron Horse Blvd North Richland Hills, TX 76180 ph# [protected]. She tells me that now I have to get an EIN for the estate. I do that and returned it that day with the Federal EIN document. Munira tells me it will take 5-7 business days for the legal to review and release the funds. As of today 1-5-17 I had not heard from Munira. I called her. She told me legal had cleared it and now it was tied up in the fraud dept. I asked her for the number for fraud. I called fraud dept. They told me it wasn't them holding up the funds it was the legal dept. Fraud got the legal dept on the phone. Legal told me the only documents they received was the Federal EIN docs. They did not have any of the other docs that I brought to the bank in Oct the ones I gave Murina on 12/27/16.

Munira has lied to me and not done her job. To cover herself she has put it off on other depts. Munira needs to be disciplined for her lack of doing her job and taking care of the customer.

These are HIPPA documents. I have been told that twice these documents cannot be found.

In the beginning of 2013 I was added to the above referenced account and was solely in charge of running, with the intent of purchasing the business associated with said account. You will see that all checks and credit card transactions were done by me, Brian Rewis. In October 2016, we advised Lisa Nehring was that we had surpassed our agreed buyout price and she immediately removed me from the Wells Fargo account. In December she convinced an associate at Wells Fargo that two transactions made to Third Coast Auto, one in August and one in September, were fraudulent. Your bank reversed those charges, which were in no way fraudulent. I am requesting that you reverse the reversal of those charges. I look forward to hearing from you. [protected]@live.com