Wells Fargo
Reviews and Complaints

After being laid off, I filed for bankruptcy, but opted to keep my vehicle as I was up on the payments. This morning I awakened to my husband telling me that either my Toyota truck had been stolen or repossessed. After being transferred to several different numbers to only find out that the people I needed to speak with would not be in the office until 8am (PST), I called my local police department since I am in the EST time zone. It was confirmed that it had indeed been repossessed. My problem is not that I could not make the payments, but that I do not receive monthly statements regarding my account. After calling during normal business hours, I was told once your account is under the bankruptcy umbrella, you no longer receive statements. Okay, strike one. If this is the case, then why during 2011 did I receive approximately 4 out of the year? Of course, the rep did not have an answer for this mishap. With them having all of my information from home address, mailing address, home phone and even email, no one attempted to contact me. Strike two. Now I have to wait until Monday in order to find out the total cost of my vehicle plus recovery costs because I cannot go back on a monthly payment plan. This amount I will need to have within 20 days. Strike three. Now that my bankruptcy has been discharged, they were very clear in letting me know that if I do not pay the costs, I will be held liable. This is completely unacceptable and should not be the case. This situation would not exist if it were not for their complete disregard for and lack of communication. I am not sure who I need to contact, but it will not end here.

We have a loan on a lot in the Hill Country of Texas with Wells Fargo. Initially, the lot was made with Wachovia but it was purchased by Wells after the real estate bubble burst and WF acquired Wachovia. We have been on time with every payment, repayment was never a problem. The loan was a five year interest-only loan and it matured Jan. 1 2012. I began trying to refinance it in September of 2011. Prior to all this, back in the summer, Wells Fargo sent an appraiser to the lot for an appraisal without my knowledge or approval. Fortunately, the gate code precluded the appraiser entry. When he called me, I asked who had hired him and he said, your bank. Since I had not granted him permission, I told him to tell whoever hired him to call me and tell me why they were doing this appraisal. I never heard from them or anyone. I called WF to begin the modification process. What I assumed we were doing was modifying the loan for a longer term, and I asked if we could pay some towards principal rather than interest only. Because the lot has no home on it, it was very difficult finding lenders who would loan on it. The process with WF was extremely cumbersome and I was told of all the paperwork and financials I had to produce. "You get just 4 phone calls, " I was told. I ended up overnight-ing a box to the processor in Arizona full of financial information.
I want you to know the amount we owed was about $280, 000. We have over $1.5 million equity in our primary home.
I next applied for a mortgage to use the equity in our home to pay off the lot loan and not have to deal with Wells Fargo, but on the advice of mortgage brokers, I kept up the application process with them "just in case". We were told our loan went through and on Jan 26, the bank requested a payoff from Wells Fargo, which they never received. Note: since we were running late with the financing approval, I sent in a payment for more than $3000. WF did not accept that against the lot loan but rather plunked it into our WF savings account.
Then the new loan got stalled. WF knew full well we were in the process of obtaining financing and had in fact been asked for a payoff. At the same time, they began sending me material asking if I was sure I wanted to leave them. Then they sent us notice of right to cure default -- foreclosure. I pulled away from the undecided bank and obtained a loan with another in the course of two weeks. One week before we were to close, I emailed the attorney -- oh yes, we were told our loan was now in foreclosure, not in the system, and all communication had to go through an attorney -- and asked for the payoff balance. I was told it would include attorney's fees. Today is the day before we are set to close on our new loan and pay off Wells Fargo 100%. They have not given us a payoff balance and in fact, told us I did not give them enough time to obtain one. We cannot close tomorrow without this information.
This is stunning. First of all, we were good, solid paying customers they blew off completely. I want their shareholders to know about this. They could have refinanced us and had a good loan on their books, just as the one maturing was a good loan. Secondly, I feel like they want us to go into foreclosure. Fortunately, my children are attorneys and I am a journalist. I intend to take this story as far as I can and would love input/feedback. Any cases action lawsuits out there? I don't know if Wells Fargo got taxpayer money in the bail out, but this is surreal. The regional banks I am dealing with have been very helpful and tell me this is why you never, ever want to deal with a large bank. Too big to fail? I think they should all be chopped down.

Sorry to hear about all the other folks having problems, but at least I am reassured it is not me who is confused. I too have an insurance check that I need to have Wells Fargo endorse so I can pay it to the contractor who replaced my roof after a hails storm. In January contacted the Loss Document department and was given a very confusing list of SEVEN steps that needed to take place before I could obtain the endorsement. I send them this, they send me that, they schedule and inspection... I complied with the first step, and they never responded. I am trying to get in touch with them again, but can't even find a phone number on the Internet. This has already been time consuming and frustrating, and I am not even to step two in the exceedingly complicated process. If anyone knows how to actually get something done with this group, any advice would be welcomed.

I cannot begin to express my frustrations with this company, I was out of work sick for a week UNPAID, and these jerks wont even work with me, and I know there is a 10 day grace period so why do they feel the need to call a day after the payment is due? I do western union payments so sometimes they dont post til the next day, and I usually have to do them on Fridays after 5, and they call me Friday at 3, after Ive already told them that I will be paying it, as I always do, Im seriously thinking of getting rid of the car all together, this has been the worst experience as far as cars go, I usually just buy private party and I am VERY sure I will be doing that again VERY soon. Im sick of this big company taking advantage of the people that pay their salary, and cant even help someone out in a hardship, just totally unbelievable... I would suggest taking a bus before getting a loan with these Jack-###'s, unless of course you like harrassment, and the worst customer service I have ever had, and the rudest reps, I cant believe how they can get away with this! My suggestion is STAY AWAY

I have been having problems with wellsfargo for the last few months. Moved from another state and set up my new wachovia-wellsfargo account because at the time wachovia had not turned over to wellsfargo. I gave any and all necessary info to open a new account in the new area. The manager at this wellsfargo treated me as though I were a criminal and that made me very upset and disturbed that their are people being hired to work in such a professional field and they don't even have people skills. You can find better people off the street to do a better job than them. I was being watched by a banking assistance at the atm outside of the building where I was withdrawing money from the outside atm. She watched me because I had on a hoodie which I am over 45 years old an a woman blackwoman mind you and I have 2 accounts. In fact checking an savings and a way to save account. I asked her why was she watching me when she knew who I was since I bank their. She denied the fact that she was watching me as though I was a criminal. So I took a picture of her and she became angry and she told me that I was never to come back to this bank ever. Which is not right and the authorities came out and she lied to them telling them she had a problem with me. I never even had a problem with her only with abbey the banker that was assisting me from the first time I came to the wellsfargo on springs road. The other bankers in the bank were fine to me. The woman that was outside was one of abbeys friends or co workers. I guess she sent her out to harasse me. When I did not like the fact of what she was doing she became irate to me this is not professionalism at all. Wellsfargo gets a zero for courtesy, respect and genuine professionalism. Some one needs to check into the way they treat people. Financially, business, mortgage wise the aclu needs to find out about this and the naacp as well.

To whom it may concern,
I am at an absolute loss with your company. My is house is be sold on April 2nd. We begun the paperwork to modify our mortgage in August of this year. The person assigned to our account was useless. She did not process our paperwork in a timely manner thus continuing a saga of paperwork for us. I had called her manager several times and never got a call back from her she would just have the rep call me. After I lost it and called the 1st managers manager she called me back and said she could see that paperwork was not worked in a timely manner. So she moved me to a new rep (whom has been great but we are out of time and have no answer on our home). Yesterday I spoke to the attorneys that are handling this for Wells Fargo and was told we could asked for the reinstatement and may have been able to pay that and this could have all ended months. However, it's to late for that now according to them. I am going to list below the problems that I have seen within your organization I doubt it will do much but I am going to any way.
1. First assigned remobilization rep was useless never processed paperwork in a timely manner, never left me voicemails when she supposedly called, and called our old phone number instead of the new one. Her name was Cassandra (Shawn) Ransaw
2. Her manager Robin Ausloos - I called her several times and she would have Cassandra call me - I was told by Cassandra her manager had reviewed her records with my account and she was not seeing any problems
3. So I called Robin's Manager - Brandon Sterle who has never returned my call however it did get Robin to call me. And then I was assigned a new rep.
4. If the first person I was assigned to would have processed us in the fall we could have found out if we could modify or not and if not we could have asked for a short sale.
5. I had not been told until yesterday that there was a reinstatement that could have been paid and this could all be avoided.
6. I would sincerely like to have Wells Fargo look at this and take part in their fault in all of this.
7. The Attorneys office that you use will not return call and when you call in you get bounced around to different voicemails and put on hold to never get a return call.
8. In my opinion if the first rep would have done her job and got our paperwork through we could have found out if we were approved or not and if not we could have tried to do a short sale however her not doing her job has taken that away from us.
We have intended to keep the house we even had a new roof put on in November.

I have had a loan with Wells Fargo for an auto lease for the past 4 years, my loan is up on April 5th 2012. I have had several buy out offers from this dept. in the past and as resent as thurs. March 22nd. talked to my end of year consultant and Told her I was going to trade my car in this Sat. March 24th 2012. she said that the dealership could purchase it, or send it to auction or I could purchase it as well, I made an appointment with my car salesman as planned and when I got there I discovered the best option for me was to purchase the car I have, BUT... when the dealership tried to call to get my pay off amount I was re-routed several times to recordings that stated that your normal business hrs. are Mon. to Fri. 7am to 5pm.PST EVEN THOUGH the paperwork I have states Sat. hrs 8am to 4pm PST. I even tried to set up an account on-line to get the info. we needed and even went as far as to go to a local branch with no avail ! SO... NOT ONLY DID I WASTE MY ENTIRE DAY, I HAVE TO GO BACK ON MONDAY TO DEAL WITH THIS... THIS IS RIDICULOUS THAT YOUR BRANCHES ARE OPENED ON SAT. FOR BANKING BUT YOUR AUTO FINANCE DEPT. ISN'T? EVERYONE BUYS CARS ON THE WEEKEND. THIS MAKES NO SENCE AT ALL ! AND IF YOU DON'T OFFER HOURS FOR BUYING CARS ON WEEKENDS DON'T PUT SAT. HOURS ON YOUR PAPERWORK ! REALLY UNPROFESSIONAL !

I received a letter and phone call from Wells Fargo Dealer services threatening that they would repo my vehicle. I know that I am current on all payments and have proof to verify that. When I spoke with the CSR this morning she stated that if I did not come up with $1678.68 that they would pick up the vehichle. I told her that I had proof of payments. She then told me that she was unable to pull that information up in her system and that the sum above still needed to be paid. I immediatley paid $300.00 (must of what I had in my account) out of fear that they were would indeed pick up the vehichle. What should I do now?

I went to the ATM to deposit a personal check made payable to me. I also had a 2nd check from the same individual made payable to a travel agent. I inadvertently deposited the check made payable to the travel agent into the ATM. Immediately I entered the bank to notify them of my mistake. I was advised they could not remove the check from the ATM however, when the ATM Processing Department views the check and see that it does not bear my name, the check would be returned. Everything sounds reasonable to this point. Actually what transpired is ridiculous. Wells Fargo accepted the check and attempted to debit the funds from the other person's bank. Because the funds were not available, they then realized it should have been returned to me before they attempted to process it. The funds were debited and credited from my account and from the party who owns the check. I contacted Wells Fargo and was credited the $24 return check fee however the customer service representative told me in the future this could occur again as "They don't have time to check all the checks". I asked for a supervisor (Reuben Nuev) who was worst. When I told him this makes me uncomfortable & I will be looking for a different bank. He said, "I don't know what you expect to get from a different bank". Wrong answer. Unfortunately anyone can deposit a check & Wells Fargo will attempt to cash the check even if your name or account number is not on the check and the check was not signed.

I have had a car loan through Wells Fargo Dealer Services for 4 years and have never missed a payment. I have had to work 2 jobs for almost 2 years to make ends meet and recently the 2nd job I had ended. I called for the first time ever to request a deferment and they wouldn't give it to me. Stating that without me having found another job they don't know I can pay them next month. The issue is with a deferment I can get back on the right track and guarantee next months payment as without it I can guarantee further issues. They didn't care, refused to help me. Now this is the final conclusion of trying to get someone to help me and running the gambit of automated systems and "Please Hold" and transfers for 2 days in a row. If I can find anyway possible to get away from this company I would. I will never finance anything through them again and I would highly recommend anyone staying far away from them as possible.

American banker
Wells suffers setback in force-placed case
By jeff horwitz
Feb 22, 2012 6:49pm et
1000 w. mcnab rd. ste. 150, pompano beach, fl 33069
Tel: [protected] fax: [protected]
A federal judge has granted class action status to plaintiffs in a much-watched force-placed insurance case against wells fargo & co. and qbe insurance inc., opening the door to high-stakes litigation over alleged industry kickbacks.

The tuesday ruling in williams v. wells fargo et al by judge robert scola, jr. of u.s. district court for the southern district of florida reinforces banks' vulnerability to legal attacks over their purchase of so-called forced-placed insurance on behalf of borrowers whose homeowner policies have lapsed.

Force-placed hazard insurance is designed to protect creditors in the event that an uninsured borrower's property is damaged. mortgage contracts typically entitle banks to purchase such policies on behalf of homeowners who fail to maintain hazard coverage themselves and to pass on to them the cost of the coverage.

The florida suit does not take issue with the cost of such policies directly but instead accuses wells and qbe of inflating the cost of such coverage by secretly paying themselves unearned commissions.

Scola cited evidence that the activities of wells and qbe, an australian insurer that administers wells' force-placed insurance program, amounted to unjust enrichment and a breach of good faith. in a sometimes harshly worded opinion, judge scola accused the bank of threatening to retaliate against the 20, 000 homeowners eligible to become class members in the florida litigation.

"wells fargo has unabashedly set out its threats to retaliate against any homeowner seeking to avoid alleged excessive and inflated force-placed insurance premiums, " scola wrote. the judge added that he intends to prevent the bank from "establishing post-litigation, vindictive business practices."

For wells and qbe the stakes are large, with more than $50 million in premiums at issue in florida alone. evidence introduced into the public record in the case could result in further headaches at a time when banks force-placed insurance practices face significant scrutiny. new york state's department of financial services has sent out numerous subpoenas to banks and insurers as part of an ongoing investigation, and the office of the comptroller of the currency has also expressed interest in force-placed market.

Qbe pays out 40% of total force-placed premiums as commission to its subsidiaries and wells fargo, the florida plaintiffs charge. and only 7.6 cents of every dollar of premium revenue qbe collects goes to paying claims, according to a plaintiffs' analysis based on qbe data. such a low payout ratio would be regarded as unacceptable in most states. guidelines laid out by the national association of insurance commissioners instruct insurers to aim for a payout of 60%.

Attorneys for the plaintiffs also attacked how qbe sets its rates. camley delach served as qbe's lone actuary for force-place policies written on behalf of wells fargo in florida, according to a deposition discussed at the class certification hearing. it was her job to gauge the financial risks the underwriter faced. but delach said in a deposition that she works from her pennsylvania home, performs no actuarial work to determine qbe's prices, and has "no idea" why qbe prices its policies the way it does.

"it is not necessary for someone to be an actuary to critique this procedure, " judge scola wrote in his opinion certifying the plaintiff class.

The information about the wells and qbe practices was presented in open court on february 9. american banker obtained the case files when they were originally posted to pacer, an online database of federal court records.

Wells fargo and qbe accused plaintiffs attorneys of "misconduct" for bringing the information into a public forum. "defendants have done everything within their control to protect the confidentiality of their business information, " wells and qbe stated.

The defendants subsequently argued to the court that a "manifest injustice" would occur if the details of their business relationship were made public. the court agreed on february 22 to seal or redact related information, including much of that described above.

Emails presented in those documents suggest that wells employees themselves were uncomfortable with the high premiums qbe was charging wells' borrowers. following an american banker article alleging that force-placed insurers were charging as much as 10 times the cost of borrowers' previous hazard insurance, an unnamed wells executive allegedly told colleagues that the bank needed to rein qbe in.

"[p]remium pricing in unregulated states [those where qbe is not subject state rate caps] is unacceptable, requires immediate address, significant quality/oversight concerns based on loan cited in ab [american banker] article and the issue found by escrow team, " an unnamed wells executive wrote in an email to colleagues that was read by a plaintiffs' attorney in court and cited in a now-sealed powerpoint presentation. these issues needed to be raised with "senior qbe leadership, " the wells official wrote.

"the quotes from wells fargo emails were taken out of context, " wells fargo spokesman tom goyda wrote to american banker last week. in a subsequent email, goyda called the class certification a "procedural" matter and said that wells has no intention" of retaliating against borrowers as the judge suggested. qbe declined to comment on the case.

In court, the defendants have argued that their high margins on florida policies are warranted by risks posed by hurricane-related losses.

Arguments made in the certification hearing suggest that the plaintiffs' intend to focus their case on qbe's "surplus line" status. as a 2011 american banker story reported, surplus line status exempts qbe from state rate caps and enables it to charge wells fargo borrowers whatever the bank will allow. in return, qbe pays wells commissions on every policy written, even though the bank directly performs little or no force-placed work. plaintiffs attorneys and consumer advocates have labeled this a pay-to-play arrangement, a charge the defendants deny.

By law insurance agents obligated to seek to buy coverage from state-regulated insurers first and only in the absence of such an option to resort to surplus-line coverage. to protect borrowers and regulated carriers, insurance agents are supposed to document a "diligent effort" to find a regulated insurer. in the case of the florida defendants, qbe used its own employee, michael seminario, as the insurance agent.

Criticism of force-placed insurers goes beyond those selling surplus-line coverage. assurant inc. is dominant participant in florida's force-placed market and is regulated in every other state in which it operates.

A 2010 american banker story found that homeowner complaints about assurant and qbe were similar, with both companies being accused of paying unearned commissions to banks, charging high rates and backdating policies to boost premium revenues. one difference is that assurant's financial filings indicate it pays out the equivalent of 35% of premiums in claims.

"in submitting filings, our actuarial team considers a number of factors including actual experience over a multi-year period, reinsurance costs, and the significant catastrophe exposures and potential loss costs in florida to help establish our rates, " an assurant spokeswoman wrote in an email.

Qbe's unregulated status in some states — and its freedom to charge whatever premiums it wishes — may put it and its bank clients front-and-center in force-placed litigation. wells argued during the february 9 class certification hearing that borrowers charged for force-placed insurance could have avoided it and therefore should not be permitted to sue over its allegedly inflated price. the court was not persuaded.

"that's like a defense for usury, " judge scola said. "[y]ou are going to have a defense that they live a bad lifestyle which leads them to be more in a position to be taken advantage of...? that makes no sense."

Following the florida class certification, plaintiffs' attorneys intend to file similar suits in other jurisdictions.

"there will likely be national class actions, " says jeff golant, one of the plaintiffs' attorneys on the case.

We have had an auto loan with Wells Fargo Auto Finance since May 2007, the car will be paid off Aug 2012. In Jan we got a letter they had transfered our account to Wells Fargo Dealers Services, which contained no address, no phone numbers, etc. It stated they would be changing our account number after almost five years of payments, and a new payment address. We were suppose to get a statement by March 5th 2012. We never got a statement for Feb 12 so I sent in an old statement with a payment of over $369 for a 2003 Mercury. It was sent to the Az address that we have been sending payments to for years.

When we did not get a March statement, I processed a money order for $369.87 and called Wells Fargo Auto Financing, and this guy gave me a toll free number for Wells Fargo Dealers Services which he said was automated but I would be charged $6.00 to use. I told him I wanted to speak to a human and refused to pay any monies, to get a statement I waS promised. I had no new account number or address to send the payment to. I was told to give a checking account number because if I mailed the payment it would not reach CA in time, and they would report me late to the credit bureaus. ( none of our payments were ever late) I also was told they never received the Feb payment I sent to the Az Wells Fargo Auto finance. They threatened this could result in repo, and that I was responsible for providing proof by getting a receipt from the money order company. We always pay by money orders as we both are almost seventy and find it's easier to pay bills this way.

My contract for purchase for this vehicle was with Wells Fargo Auto Finance NOT Wells Fargo Dealer Services. My auto insurance has Wells Fargo Auto Finance as the first one paid if something happens to this car. I do not have a contract with Wells Fargo Dealer Services, and if I had not called, and gotten a new account number and address where to send the payment, we would be two months behind in payments ( according to them) and they could repossess my car with five payments left.

I reported them to the NJ Banking and Insurance Commission for failure to send statements, failure to provide new account number, failure to provide address for payments so they could reach them in time, so they would not be late, and not affect my credit. I feel that there is a chance some people may have their cars repossessed if they don't call and get the needed info to make their payments, and if this is being done, when there are just a handful of payments left, this may be a scam. I would like to find a class action lawyer who would take on this company for turning over our account to Wells Fargo Dealers, when our contract is not with them, and the account number they have given us is not the account number on our legal documents. I am wondering if our purchase agreement is even legal any more, as the account number and the name of the finance company has changed without our written consent. The customer service reps were rude and threatening to the elderly, and wanting immediate payments, when I had already made one, and didn't have the address to send the second. If they repossessed our car, the payments would have been made. I am hoping someone reads this who can help us get this mess straightened out.

i have been trying to modify our home for 3yrs now, shortly after our hosue went to adjustable (and the housing market took a hit) avoiding any bad situations such as missed payments, foreclosure, short sale.throughtout.this process we have been denied 3times for hamp, modification and repayment plan and or forebarences. i have been told to miss payments, they took a payment and opened up an escrow account and never informed us of such, throwing us another month in the rear.we have been passed off to rep after rep, department after department and fell through the cracks, but we have still made our paymetns.we have been told (evnthough we were owing dec.jan. feb) that they were going to foreclose, we should short sale (they even took us out of the short sale review process even though we never called and requesated it) i unfortunately know why people take thier lives, and destroy their homes before they walka way form it, its sad but so ture. after lviing through this experience. we were offered a repalyment plan of 4000 a mth for 8mths i was told this woulds zero out our accfount to current and we would only owe current, i asked its 32000 where is the extra money im not even close to oweing 32000 HELLO.no answers.when i called to say we were denying this program i was told then i would be out of loss mitigation and that hthey would start the process on foreclosure of my home, and that even if i paid the amount past due foreclosure or short sale is in the future. REALLY.i was told a supervisor emailed someone to cancel the arrangement, he told me that because im going to pay (get caught up) on friday that im breaking the arrangement i asked what arragnement i never signed anything he told me its a verbal contract OH HELL No.so now evnthough i want to catch my house up im not able to because someone is not doing their jhob and im stillbeing told they will foreclose. HMMMMM something is wrong here.

I have have a wells fargo checking account. In 2007 i hired a tax advocate to help me become "uncollectible" in status both both the federal and state level after losing my long time career at the end of 2007. The state franchise paperwork was not correctly handled and therefore the uncollectible status was not achieved on the state level. Which i am handling now with new tax person. So as of last year the state franchise board put a levy on my accounts with wells fargo for $1900.00. Last year the wells fargo looked into my account to see if there was any money to satisfy the levy and they saw there was no money. They charged me a 98.00 legal processing fee which made my account insufficient and then charged me an nsf charge of 35.00. None of this money went the the state franchise tax board. Just last month the same thing happened only this time i had three small charges posted to my account soon to clear that would have left me with a 14.00 balance. Before the three small charges cleared my account the wells fargo legal department swooped in and charged my account a look-n-see fee of 98.00 and then cleared my three charges and charged me three insufficient fees of 35.00 each. None of this money went to my debt with the state franchise board. They also put a levy on my other two accounts that i no longer use and took .11 cents and .14 cents out of each account as a legal processing fee. So i am guessing this legal processing fee is not a flat rate? It is ever changing. I have been on welfare since july of 2011. It is not a proud place and one i am trying to get out of. Seems my bank is setting me up for failure or defeating my success. My mom placed 200.00 cash in my account yesterday in texas so that i could get my truck worked on this weekend. I went to get the cash out of the bank within 30 minutes of her depositing it. When i got to bank they said my account was 102.42. I said how could that be? They told me wells fargo legal department took 100.00 processing fee. So when all is said and done wells fargo has charged 436.00 in fees to a single mother that is barely making it in a truck that barely runs and none of this money has gone towards the debt i owe the state franchise board?

Wells Fargo Bank needs to be pressured with Imminent (BK) Threats or Mediation Law and Procedures.
They are basically a giant collection agency. They purchase the distressed mortgage at Extreme Discounts from various key players in the sub-prime arena. They collect aggressively on this paper. They do not play by the rules and need to be pressed hard.

We have completed successful loan restructuring cases with Wells Fargo Bank. They are all long run and brutal battles.

Feel free to visit our website for further details on avoiding a Pending Sale Date.
www.freshstart-mortgagesolutions.com or www.freshstart-legalnetwork.com
You may also call 1.877.297.7011

Good Luck Homeowners.

Please share out to as many people as possible, I want to stop someone from making my mistake and try to help if they have. I bought a truck and took out a loan from wells fargo dealer services three years ago. At this time they have my truck because of a missed payment six months ago that I was never informed of and I need to pay off my whole balance of $9, 500.00 to get it back they will not accept the missed payment of $250.00. This is a situation of the big bank who does not care one bit about the people they hurt. However I have something they don’t want others to have and I am more than happy to share, it took a week and several managers to finally reach the office of the company president here is the contact information in case you or anyone else ever has a problem. There is not a thing I can do to get my truck back but if you wanna do a girl a favor and let big business know we’re sick of it give a call or drop an email and tell them cindy said hi! Phone: [protected], email: officeofthepresident. [protected]@wellsfargo.com, address po box 168071, irving tx 75016.

The grants pass, oregon branch sucks big time! The managers apparently don't have any authority to make decisions in behalf of customers. I made a small deposit of an insurance check and they put a hold on it without notifying me. When I tried to use the money the same day, the transaction didn't go through. When I went back to the bank, they told me that their policy is posted in the drive through, lane 2 (Where I made the deposit). When I went out and looked and pointed out to them that it wasn't posted there, they said the "policy" is posted on my receipt. I showed them the receipt and the policy was not posted there either. The "manager" said "well, I could release the funds but you don't have a big account here, so we don't have much of a relationship and I base my decisions on relationships!" I told her that i've been banking there for over a year and she reiterated that my account isn't the "type" that they consider a relationship. Again, I said the policy wasn't told to me verbally, or in writing on the building or receipt and it was an insurance check that they could verify the authenticity of. She refused to be of service. I'll be telling everyone I know how much wells fargo bank sucks!