Wells Fargo review: loan refinance 380

Wells Fargo took an unauthorized payment from my account and now has stated they dont record every conversation and they might not be able to return my funds. They are supposedly checking to see if they have the conversation recorded.
Do not authorize them to ever take funds from your account they took an additional payment from mine and have shown little to no proactivity in correcting the issue.

Almost sounds like my complaint I posted on here about a different company.Get every conversation in writing and details about everything you do with them in case you have to proceed with further action.

I just found out that Wells Fargo charges me for using my own money out of my savings account. If you do any electronic type of transfer they charge you $10.00. This includes online transfers, auto withdraws, atm, etc. The only way they do not charge you is if you walk into their bank and ask them to transfer the money for you.

When I called them they stated all banks do this. I called 4 other banks and they stated that they do not charge you a fee.

oh, and this is $10.00 per transaction

Wells Fargo Bank is our lender, I’m a state worker and we have furloughs where I live, in
December 2009of last year we started the Well Fargo mortgage modification program, so you don’t have to make payments for 3 months, and then you have to make 3 to 4 monthlies of half a month mortgage payments. In June 2010 Wells Fargo sent me a letter say that we did not send in all the required paper work and my request for the loan modification was denied. *Note all through my loan program with Wells Fargo they were still sending me regular monthly statements with the pass due amounts noted on each one. In July 2010 I sent in the my regular monthly payment and it was sent back stating that we need to pay back all monies owned from last December till now. Every time they asked us if you plan on keeping the home and I say “Hell Yea” as of now they placed our home in foreclosure, but we’re not given up yet! Sam

The reverse mortgage for purchase simplifies the two transactions of using you home to secure a loan and then using the proceeds to buy another. Borrowers can also enjoy reverse mortgage benefits such as not having to repay the purchase loan.

Wells Fargo is no longer in the business of loaning money, they now practice fraudulent scams under the disguise of offering mortgage loan programs to help people. They do nothing but lead you into months if not years of paper work and excuses until they nearly or actually have you in foreclosure. They are simply in the business of stealing your home. Do not accept any offers of help in mortgage loan modification programs offered by this company. They will make excuses as to why they can not refinance and tell you to reapply to another program that is more likely to get you a lower mortgage rate, they will loose paperwork, tell you months later that something was not signed by you, when it was never sent. Then tell you to start all over while all the time you may have been told to make a reduced payment during this period that will then land you in forclosure. They will then demand that the balance of your regular mortgage payments before the reduction is paid in full or put you in forclosure. This after they have lead you on for up to a year or more.
Do not mortgage or refinance with Wells Fargo, you will be very sorry.

I tried appling for a refinance with Wells Fargo which is currently the bank that "Merged with Wachovia" unfortunatly. Wachovia was the bank that gave us the loan to begin with, till these people came into the picture. We requested applied and got approved for a morgage adjustment. Our monthly payments webt from 1391 down to 1292. After 2 months I got a letter saying that the amounts we were paying were incorrect. Many times my wife and my self spoke to them and they confirmed the amount was 1292 that we got approved for. Now they are saying that the amount was incorrect that they dont have a record of this and that it may affwxt our credit reports.
In fact our morgage increased from 1391 to 1397.
I cant beleave this company would do something like this to anyone. After they said they will help they ended up about to fourclose the house that we been paying for in the last 4 years. They denied ever saying everything they had told us and instructions given to us by Wells Fargo.
DO NOT USE THIS BANK. INFACT I WILL CLOSE ALL THE CREDIT ACCOUNTS AND REFINANCE WITH A PROFESSIONAL MORGAGE COMPANY ASAP.

My wife and i took a auto loan out from wells fargo for $13.000 paid on the truck for 3 years. wife got cancer and we had no medical insurence so there for we could not make the truck payment, i told them to come get it or i could bring it to them. after they repode the truck and sold it at auction they came back and said i still owed them $10.000 figure that one out. trying to work with them is like talking to a brick wall. they can sue me i dont have anything anyways.

Maxine Young with Wells Fargo Mortgage in Escondido, CA is extremly rude and unprofessional! What a pain in the ###!
Stay away!

I opened an account at Wells Fargo, all went fine untill about 3 weeks ago. I had 3 fraud activities come to the account and Wells Fargo knew this. I had some money in the acoount but not enough for the fraud. I called and made a claim. Those ###s charged me 35 x 3 overdraft fees. I put money in the account ot cover the so-called overdraft fees. Wells Fargo claimed they refunded me back for the fees due to fraud. LIERS! I called to close the account down and they lied, gave me the run around and all. I have filed a complaint with the FTC and The Federal Reserve. They froze the account and last week allowed some company to put money in the account. I filed a complaint form for that and fraud. They lie and scam all they can.

They did exactly the same to me.

Their bankers are trained to screw the consumer, I was unfortunate to get into a loan in 08 was told if the interest went down we could get a lower payment after rates hit the bottom I asked them to revisit our loan.I was told it would require more money down and for me to refinance with some one else it would cost me 3 percent.My credit was very good and I should have never gone with the loan I have.I was making 1/2 payments early and noticed my principle was not going down when I spoke with a person in las Vegas he told me it was the loan is called the bankers secret loan..In March this year again I was contacted by WF to refi. they wanted $455.00 for the appraisal I asked if the foreclosure rate in my area would have a big impact on my house value as I could not really afford the money.she told me no that new laws had been in place so it protect the consumer.I was denied the appraiser told me that it was a lie and his numbers was to let the bank know how much it was worth if they had to sell it, I almost felt like the WF group is looking forward to foreclosing on my house.I really wished I would of never got involved with them.I also think the bank get a percentage of the appraisal fee.I have just nothing good to say about them at all.

I have my current mortage with WellsFargo for last 7 years. I called them and got a 3 step process offer from WellsFargo and got several papers in mail and then finally they said "loan is denied" because my wife was unemployed for 3 months last year. My loan amount is less than 1/3 of my orginal loan and the monthly payment after refinance would be 1/4 of current payment . I have perfect credit score.
They may not want to refinance so theycan charge more interest from me. I am going to pull all my saving deposit from WF and put in someother bank.

DO NOT DEAL WITH WELLS FARGO. The bank bail outs gone to there heads. I have been a faithful customer for fourteen years, now I am treated with no respect and loyalty. Today I wanted to transfer money from my credit card of Wells Fargo and found out they lower my limit from 9000 to 2000 with no NOTICE. Life happens and this bank is full of crap now. That is what I told them today. After this month I am going to close out my accounts, and never deal with so called Bank that is there for you...lol.

I just spent two months applying for their 3 step process to refinance my existing Wells Fargo mortgage. They got pickier and pickier as time went by. I provided all the information that they required and then "time ran out". No refinance. My credit rating is excellent and the mortgage is just for 14% of the house's value.

So I am refinancing with another bank and will close all 4 of my accounts at Wells Fargo and never deal with them again.

Wells Fargo has horrendous customer service! They pass the buck from the 1-800 number to the branch.

I was a former Wachovia customer... When Wells Fargo purchased Wachovia customer service went down hill.

Wells Fargo branch rep said there would not be a fee for a savings account... If I opened one and come to find out there was a fee charged to my account.

When I called the branch the refer me to 1800 number.

Do not use Wells Fargo. They should be put out of business!

Hi I am sorry to hear these stories from all of you.
You know even at such a great company as Wells Fargo there are working mere people, and some times they do make mistakes. I am a mortgage consultant with Wells Fargo and most of my customers are happy and I make sure that there 3-step express loans get done. If you are as the borrower won't qualify we won't even get it submitted.
Please call me if you currently have mortgage with Wells Fargo and I'll make sure we'll get it done for you.
Tim Tysyachuk/Wells Fargo Mortgage Consultant. [protected] toll free.

We have been harrassed twice with your collection people to reposses a truck that we do not own. the first time someone showed up the people were rude and ready to hook onto our chevy s10 when they were looking for a gmc sonoma. We told the people that we do not know where the guy lives that owns the truck even though he is my step son. The people that come are rude and if we have any other contact with them we will begin harrassment charges against the wells Fargo company.

I have had a mortgage with Wells Fargo for 20 years. I have never missed nor been late on a payment, have a credit score of 765 and no debt except my mortgage and utilities, etc. They solicited me to refinance my mortgage to a lower interest rate. They said it was a no hassle loan (riiiiiiiiiiiight!) since I was already a customer of Wells Fargo. Since my husband died 1.5 years ago and my income has gone from nearly $300k to about $45k, I decided to apply. Now nearly 5 months after I applied for the refinance, I have not closed and NOBODY CAN TELL ME WHAT THE F*** is going on! I call and call and they don't answer their phones. I leave a voice mail and they don't call back. If I finally do get through to a live person, they have no idea what's going on. They ask for paperwork that I'd sent in two or three times and this was WEEKS AGO! I have never seen crappier customer service as I'm getting from Wells Fargo. Who can I complain to?

As of 2 days ago they are still following the practices as with NCormier. As of today, after reading all these posts I am NOT THE ONLY ONE. I am so happy I am not refinancing with WF am looking for another bank.
Owned this home 10 yrs prepaid some months to try to get mortgage down, have a small balance and enough equity. Denied because of insufficient income. What? it was a 3 step no income verification, no doc., no closing costs. Where the heck did they get their info? First he said there was an error keying in info, then he said insufficient income. Nothing was ever sent for me to fill out.
My last refi 7 yrs ago did not go well so I am done with this bank.
They messed up the closing twice what a waste of time that was. Finally closed and I wondered after the fact what else they screwed up.

On or about 9/27/10 I called WF bank to register complaint for a SuperTarget debit card charge. [Target in phone call did say they could not find this debit fee going all the way back to 9/10/10]. I placed a 'stop payment' on the charge and at the time WF said there would be a 6 mo. period for this stop pay. Today I discovered that WF put this stop pay on ALL Target debit card purchases, not the one time debit fee. They didn't define in their terminology to include in the statement 'ALL company debit charges' in my conversation that day.' (Target is charging me $500 in NSF fees, but they are being nice enough to reduce some of it.) BUT THE WELLS FARGO BANK REFUSES TO offer assist in reducing NSF fees or budge on changing their terminology. I've done stop pays numerous times over the years an NO BANK has ever done this type of 'blanket stop pay' EVER! SO -- fair warning to all Wells Fargo Bank users who need to do a stop payment. Is it any wonder banking industry has lost the American public's trust?

I am concerned now.. My agent at Wells Fargo that did my last Load (Changed it from 30 yrs to 15 yrs) called and said they could bring me down from my 5.475% to 3.875% with the close at home papers and NO $ cost to me... The paperwork all seems to be clean and clear... They are taking my current mortage and redoing it at the lower rate and not a penny charged to me.. My credit score is over 790 as is my wifes...

I can't see how they are screwing me...looks good to me so far.. I hope it is as it seems... I can still pay higher amount and knock off more yeasrs but it gives me option to reduce required amount and apply additional directly to principal...

It is still FIXED etc.. how am I getting screwed? It looks like somone finally helping some of us that are paying everyone elses welfare and bailout $$$$$$.

this is the 3rd website you have complained about this on and on the other 2 ( M3C and ROR) you were told the bank did the right thing. Putting as stop pay on a 'debit' transaction is a lot different then putting a stop pay on a check. When you do a stop pay on a card it stops all future payments until you take it off. ' $500 in NSF fees' is insane but that is Target charging you that, not the bank. And no, the bank is not going to send you money to pay Target! $500.00 in NSF is 3 or 4 a week for a month. You need to stop shopping at Target so much and learn how a bank works. This was all in your agreement with the bank that you got and signed when you opened you account.

Wells Fargo sucks. I am actually an employee. shhhhhh. After taking billions in bailouts, they are simply unwilling or unable to help normal folks. As a result of switching jobs, I have lost 50% of my income a lot of it due to constant turnover. The branch I work at has had 200% turnover just this year alone. Call an 800-number you can forget about getting the same person twice. I paid over 100k of on my HELOC and was told I would have the ability to borrow back. My HELOC was decreased by this amount a week later and the notification mailed to an address that I had lived at 5 years prior. They asked that I reapply. Every bit of information I have gotten from my boss or other employees has been a lie. Do business elsewhere. I have had clients with net worth in excess of 1MM had loans denied at 25% LTV.

Wells Fargo should be renamed "First Bank of No", because no matter what the customer wants, the answer is always, "Oh NO! You can't do that! You must do it OUR way, with the maximum amount of inconvenience and expense!" I closed a bank account that might have been compromised and opened a new one by phone. The reason I had to close it was that I had to stop payment on a check, but Wells Fargo requires that you remember this and renew the stop payment every 6 months for the rest of your life, at $30 a pop. How reasonable is that? While opening the replacement account, over and over, I specified that EVERYTHING about the new account should be EXACTLY the same as the old account, but Oh NO, they couldn't do that. I specified that we should be able to continue using our atm cards, and was assured that would be the case, but Oh NO! first time I tried to use my debit card at an ATM it was refused, and I had to physically drive to a brick-and-mortar Wells Fargo and let them diddle the card to make it work again. I asked, while physically there, that they simultaneously ok my husband's use of his card, but Oh NO! he (who works) must get in his car, drive to a Wells Fargo, stand around and waste time while they diddle his card too. I asked, when creating the new account, that they put one of our addresses on my checks and another one on our statements, and was assured it would be exactly as I specified, but when I got the checks, Oh NO, the address shown was the wrong one. I asked, when creating the new account, that they make sure the statement included check images and was assured that would happen, but Oh NO! they're not included with my first statement. In fact, absolutely NOTHING was done right. They've definitely earned the appellation of "First Bank of No".

We modified December of 2090 and got out payment lowered to $1373. So I paid this amount for eight months, then I get a letter in the mail saying the payment was over 1, 800. So then they said I was showing short every month. Then I get a foreclosure notice that they want $10, ooo be October 22nd. If I don't send it they will start excelarated foreclosure process. What is wrong with these people? To much crack or what? I have sent them my modification closing papers and to no avail nothing has been done. I just keep getting letters. Then in the middle of all this they send me a letter saying my payment may be lower but, when I tried to submit that amount they would not accept it. They have not put any of my payments towards my house payment. They say its being held in a suspended account. What the hell does that mean.? These people are crazy and destroying peoples lives and families from all the stress.

Chase Mortgage does the same thing. They are doing it to us right now! I honestly think these Financial Institutes have lost their minds and think they are God! THEY NEED TO WAKE UP! When I call Chase I get the press 1 press 2 and have yet to beable to get a real human on the phone. I sent my mortgage and they sent it back to me. The payment was the same payment I have sent for the last 6 years. Go figure. I believe they pull account numbers out of their [censor] and then they do everything they can to foreclose. If they foreclose they make a ton of money and the ones they succeed at well those families are out all the money and a home! WONDER HOW THEY WOULD LIKE IT IF SOMEONE DID TO THEM LIKE THEY ARE US!

frustrate,
Wells Fargo rocks! :) he he. It all depends who you work with.
Tim Tysyachuk, Home Mortgage Consultant with Wells Fargo [protected]

ditto, ditto
i have had a mortgage with WF for over 10 years. Never late. Never missed. Good credit scores. Yadda, yadda. On a refi they dicked me around for 3 months aways saying, "you've been approved...but we need copies of certain documents". This happened 4 times before I said screw it. Now I would not do business with WF on a bet! I'm going through a local bank now and can't wait to dump WF!

We are the sellers in this transaction. I did a complete lender interview before accepting the contract from the buyer. This lender will tell you everything you want to hear in order to get your business, but will flip on a dime and change everything around for THEIR benefit! I plan on taking this to an attorney, but this will also kill my deal to sell this house! But BEWARE to all future applicants they are ALL LIARS!

Nearly three weeks ago I received a call from Wachovia stating that my debit card had been used in fraudulent transactions. That was the only good thing about their customer service. They shut off my card and said that they would send another one in 5-7 days. I wait until day 6 (and actually day 7 but they were closed for Veteran's Day) and call, being a little concerned. The lady on the phone said that due to Veteran's Day it may not be until Monday the 22nd (I called on Thursday, the 18th, I think) but no worries it was processed and shipped. Monday comes and there is nothing in the mail. Tuesday comes, there is nothing in the mail. I call back on Tuesday. Lady on the phone tells me that she can't find a record of the new card even being processed. I state what the other woman said the last time I spoke to the company. She says nope, it was never processed. She gets her manager on the phone who says that the card never processed at all. They would process it and get it to me by Friday (Black Friday). I ask, because this has been already a nightmare and their multiple mistakes, to have it Fed Ex'd by 10am on Friday. It is Black Friday afterall. No, they can't do that. So I wait all day Friday. And wait. And wait. Our Fed Ex delivery occurs by 3:30. So I wait until just around 4 and call Wachovia. Here it gets even worse. First lady tells me that the package shipped to arrive today (Friday). I ask for a tracking number and get put on hold for nearly 10 minutes. She comes back on the phone and says that the package shipped for arrival in 5-7 business days. I say no, no, no. It was supposed to be shipped to arrive today. I ask again for the tracking number and she doesn't want to give it to me. I get put back on hold. She comes back and says that it was scheduled for delivery today. Again, I ask for the tracking number. When I get the run around AGAIN I request her manager. Her manager comes on and is about as much help as asking a brick wall to produce my card. She tells me that "I've never seen this before but we can't locate your tracking number." I tell her that I just want to know when my card was sent. She says it was sent on Wednesday the 24th at 1pm. Then I asked why she couldn't find the tracking number. She says she doesn't know. At this point I'm livid. Husband comes home and makes a nice phone call to Wachovia. Very nicely asks about this situation and gives me the phone to a guy named Steve. Steve tells me that my package shipped on Wednesday at 1:16pm for arrival by end of business day Friday. Stupid me, I forget to ask for the tracking number. I hang up with him and call Fed Ex. They do a fabulous job at looking up every aspect of this issue and confirm what I thought...the package was not only never shipped but never even put in the system to be shipped. The nice woman at Fed Ex even told me that banks tend to use that "can't find the tracking number" excuse when they haven't shipped it yet. I calm myself down and call back to Wachovia. I speak to yet another customer service rep who tells me that my card never shipped, in fact it was never processed! He can have it shipped to me and in my hands on Monday, the 29th.

By the 29th of November this will have been going on THREE weeks. And the worst of it is that NOT A SINGLE PERSON AT WACHOVIA has admitted that this was Wachovia's fault. NO ONE ever apologized or took responsibility for the problem. Why the lies? Why hiding the fact that someone (or more) screwed up multiple times? They kept lying telling me that the card was processed. The card was shipped when all along nothing had happened!

It's only Saturday but I'm not holding my breath that I'll be getting my card on Monday.

I too, as a disabled person, am having problems with WF 123 step refi. I wont go into the entire story here, but as others, I already have a loan with WF, NEVER missed a payment—in fact pay weeks ahead of scheduled payment—always OVER pay each month and have a credit score above 750.

I submitted an app and as of now they are denying the loan because they can't get a statement from my Long-Term-Disability provider that I will be on the program for at least three years. My income is almost double what is needed to qualify, my loan amount is only 60% of appraised value.

I feel this is a blatant violation of Federal Law.
Has anyone successfully pursued a legal resolution with WF?

I am also VERY unhappy with my refinance and I also had it with WF. I wanted the lower rate and to pay off some add'l debt. It took over 90 days when I was promised 60. The original agreement was changed, instead of paying off a line of credit with $200 payment, they insisted in paying off my VISA with a $60/mo payment and my DAUGHTER's $187 balance Line of Credit ( because my name was on it) It was the stupidest arrangement I had ever heard off and I work in the banking industry.

Do Not work with Wells Faro, because they have their own agenda!

We applied for a refinance of our mortgage 5 months ago and have experienced the same shabby treatment as mentioned above after paying the appraisal and application fees. Wish I knew about this site before I gave WF my money, but trusted then as we have been customers for over 20 years with excellent ratings.
As no executive of the Mortgage dept will return my emails, I guess I should be filing a complaint with the New York Banking Dept at www.banking.state.ny.us

I banked at a different bank but Wells fargo bought them out. I have overdraft protection, which I found out they charge 10.00 each time they transfer your own money, and 3.00 a month for the service. On top of which, I was charged 35.00 5 times for 5 checks that were 2.00 and 3.15, all the checks were worth 15.00 total, that they didnt pay and sent back to the vendor, when I had money in another acct, and didnt even send the alert until the 27th, but they bounced all these on the 25th of Dec.I think it is wrong, and should be against the law, that they are allowed to bleed people with all these excessive fees, when people are struggling right now.

Thank you for commenting on your Wells Fargo experience. I am currently experiencing the same thing. I started my process back in July 2010 and now being told they didnt receive paperwork (even though I have emails from each of the 3 loan processor's I've had) and my lower interest rate is to expire (today in fact). What a waste of time. Wells Fargo should be shut down.

I was charged $ 35.00 because they say there was not enough funds when their computers at 3: am in the morning made the compensation, Apparently was a lack of 19 dollars, I was depositing it and more the next morning, only few hours, and the bank at night was closed, I think if they need only 35 dollars from me, they are very bad with their policies, they are wrong, and the tolerance of the administrative burocracy overpass the sense of the customer value, they broke the confidence relation with the customer. There is no more business with this poor people.

I would like to complain about Wells Fargo / America Servicing.
I was trying to get a loan modification. I had the modification for 7 months never late. Wells Fargo/America Servicing/ Wachovia.
Denied my loan.
then they sold my house and didn't tell me.
I didn't know my house was sold until a paper was stuck on my house saying it was sold and i had to move.

All this talk about Bank of America but Wells Fargo is worse because they hide behind America Servicing and Wachovia.

How can a bank sell your home wihtout at least telling you?
People write your congressman, write anyone and everyone and complain about Wells Fargo.

I was looking for a small auto loan, and Wells Fargo was one of the only ones that did not have a $7500 minimum. I applied and the representative said I was approved, but could not give me even the slightest inkling as to what my interest rate would be until I picked out a vehicle. I thought that was odd, but acceptable to make sure I picked a car worth investing in. I spent a week looking for a car, all the while getting phone calls DAILY from Wells Fargo needing more information (insurance card, drivers license, pay stub, W2 forms, etc.). I also applied at other places for financing at this time and received offers ranging at about 6% (my credit score is 690).

I finally found a car (a 5 year old Hyundai) and called Wells Fargo with the vehicle information. They told me to have the dealer fax them a purchase agreement, and he called me stating what a pain Wells Fargo was being and how they asked for more and more information within hours of receiving the agreement. I got on the phone with the representative and was told that they could certainly finance that car, but it would take at least 4 days for a title rep to come out and this and that. The whole process seemed WAY too complicated than it needed to be. FINALLY he tells me the interest rate...17.5%! I told the representative no way, no how.

I ended up spending a little bit more than I intended, and the dealership I ended up buying at was able to get me a 4.5% interest rate with Suntrust bank. I am livid at Wells Fargo for leading me on for weeks, for disrupting my work hours with multiple calls for more information, and most importantly, for trying to SWINDLE ME for every nickle and dime they could. I will tell everyone I know to stay away from Wells Fargo for ALL their banking needs and will never again make the mistake of attempting to use any of their "services" in the future.