Wells Fargo review: loan refinance 380

You people are brutal and/or ignorant.
To gkenigmatic - if the Whopper had issues that resulted in a judgement over $200M then yea...I'd expect the CEO to have someone monitor correspondence.
To Maggie - Read slowly - the money was there, they chose to not post it.

My father recently died. In settling his estate, I paid the balance on his Wells Fargo Reward Visa and asked about the thousands of accumulated reward points. I was gleefully told that the rewards forfeit immediately upon death. There is no clear disclosure upon what happens to the points in their discosure, I assume the forfeited amounts are used to pay the outrageoues bonuses to their thieving management. WELLS FRTGO STEALS FROM THE DEAD.

God you people are so rude...attacking from behind a computer screen to everyone who posts a complaint. It's kinda sad that this is what you live for to give you a purpose and make you feel good.

I am very sorry for your loss as I know what it is like to lose a father. It's too bad you paid the debt and didn't get to use the points. When my grandma died, nobody paid her debt, but there wasn't any property or anything in her name either. Wells Fargo sucks and you should warn everyone you know to never use them. I have nothing good to say about them and hope they someday go bankrupt and close down.

None of this is good news...I am in the middle or maybe the end of an attempt to refinance my home and consolidate some debt with Wells Fargo. They already have my loan...a no brainer, I thought. I began this process at the end of Oct. 2010 and it's now the end of January and I have no real idea of what's happening. I received a 'congratulations your loan has been approved' letter that contained conditions that were impossible to meet. The representative I am working with does not return calls or emails. She doesn't answer questions and she stood me up for a meeting she had confirmed the day prior. It seems, given the pattern present in all these complaints, that the victims of Wells Fargo's shenanigans should flood the White House with letters explaining what is really going on with these programs that were supposedly intended to keep Americans in their homes.
I don't know how to start a class action, but that's a good idea...count me in if anyone does pursue that avenue.

I didn't disagree with Stealth regarding the points, I said it sucks this person couldn't use them. And yes, I will bash corporations every chance I get and expose them for the garbage they are. I don't speak about things I haven't researched or experienced and I certainly don't call people cowardly names especially after a death of a loved one.

BEWARE EVERYONE my situation is simple, i have a second home, without mortgage i needed to refinence or get a loan to pay some credit card debts, they ask me for my life history ' i provide them with all papers, they wanted more info, when i question them and stated i m not happy with the service, they let me go so easy as if i was not good ; i m glad it as happen as i see i m not the only one complaining, to me this company costumer service is so bad beware they promise but don t deliver thank you

Gee, I thought I was alone with Wells Fargo. I have been a customer of theirs for almost 11 years and applied to refinance back in October of last year. As of today, February 4, I have still not closed on the loan. I have been approved and are just waiting on the final papers to sign. That was supposed to have been done the week of New Years Day; I got out of my sick bed with the flu and went to the brokerage office, located in an industrial park hidden in the trees, venturing out in snow, ice and mud only to be told that the papers were not ready. They are giving me every single excuse in the book, and no one from Wells Fargo is communicating with me regarding the delay. Today I called their corporate offices and told the Executive Assistant that I would not hesitate to contact another mortgage company and to go on local television with my complaint to prove to consumers like myself that Wells Fargo is a ripoff, if my refinance was not settled within a week. There is absolutely no excused for this. I can see things taking a month or so but FOUR MONTHS? This is unacceptable.

When you live in Central America, Wells Fargo is the only bank that can accept and forward SS to you. What they don't tell you when you sign up is that you have to be IN THE US to transfer money to yourself outside the US, effectively keeping your SS from you. Also, if you can accomplish getting it, they limit to $300 per transfer and charge $8 per transfer. This is supposed to be a free account? They also use intimidation and have people pose as others to cover up. Never return phone calls. Automated complaint says use ATM, check or send letter. No ATM cards or checks will be sent to C.A. and letters take 90 days.

I had a very bad car accident and my vehicle was totaled. I was in the market for a new car. Through the Dealership I was accepted by Wells Fargo for my auto loan. I put $1000 dolars down on my loan and was told my payment would be due at the end of the next month. A couple weeks later my sister got a call asking for my contact information which she provided. I recieved a call during a meeting, they left a message and I called back promtly after the meeting. The women that called was laughing histerically when she answered the phone and took a few minutes to compose herself. She stated that I was past due on my Auto loan and I proceeded to tell her the circumstances, and that in fact I was not late. She became very aggressive and stated that they have called me several times on the matter, if in fact they had called me why would they have called my sister for my contact information? In order to have called me several times would mean they had my contact information correct? I continued to try to explain the situation, she interupted me and stated she was going to expidite the process and needed to know where the vehicle was parked. As if she was going to try to repossess the vehicle! Keep in mind according to thier recored I was 7 days late on the payment. Her behavior contined and I asked to speak with a manager. I could here the "manager in the background saying "for what". When the manager finally got on the phone it was like she was angry with me. I asked how this situation got so blown out of proportion and I was hung up on. I am refinancing as soon as possible! DO NOT GET A LOAN THROUGH WELS FARGO!

lol you are saying its not a scam? Maybe you are working for the company. I own a business and everyone that has ordered the product are saying the same as others are here... One customer said they have called several times, with no satisfaction and has even had rude remarks from the person who finally picked up the phone after 25 minutes of hold time...oh this is a great customer service right?

Same thing...we began a refi in July 2010 and are still waiting on a closing date. We have excellent credit and are current WF mortgage customers. The excuse we are being given when we can ever get someone to return an email is that the company is backlogged. The loan consultant will not return phone calls or email and neither will the manager. When I finally get the loan consultant to answer his phone today, I was told he can't give out any manager's work numbers other than his immediate supervisor - the same one who never returns our phone calls. Needless to say, we are working on an application with another company and should never have wasted this much time with a company who does not care about customer service.

Absolutely. I agree. Vlad902002, I cannot thank you enough for taking the time to post your comment of 2010-11-05. Wells Fargo is the most abominable financial institution
projecting the most despicable rudeness I have ever encountered in 50 years of personal banking, since opening an account at a small S&L at age 10. I will return to this site to
give details as soon as I get the balance of all my accounts in my possession.

comment above should read ..."small S&L at age"...'

What I don't like about Wells Fargo Home Mortgage Modification Department/Jerks:

Your professionalism, lack of organization, expertise in delay, over saturation of documentation requests, exaggeration of truth, lost documentation, finger pointing, "not my department" attitude, "let me transfer you the pencil sharpening-paperclip binding-envelope licking-stamp placing-### wiping, etc. department" untruthfulness, on-hold crappy background music, "we're here to help" ###, "please respond within ten (10) days from the DATE of this letter" impossibility, too-big-for-your-own-good company, did I mention"delays" crap?, we'll get back to you lies, complacent, funny looking, bad breath, stubby nosed, mishaped head, jerks.
The End

After reading these complaints in the past I contacted my
Senators and House Representative first and then went with the
application afterward. I was testing the waters and am getting
the same results. Next move is to get on the class action and
contact my Senators again. Contacting FreddieMac doesn't
amount to anything. Wells Fargo is scamming. They're still taking houses.

I posted a complaint about a month ago. My refinance, that I applied for in October 2010 is still up in the air and tomorrow is March 1. I was able to transfer my file to a different representative. He seems to be a bit more responsive, but I think there is a definite intent to stall customers long enough that they give up. Besides, if they already have your home loan and don''t refinance at a lower rate...they have nothing to lose...in fact it fattens them up. They make more money or get your house..a win/win for them!

Same complaint as everyone else.Started refinancing in November. Have had 3 closing dates so far. every time it is a different hold up. I have never had to submit any extra infromation its is all on there end. I think there are giving great deals to suck you in then stalling to get more money out of you!

After reading these complaints wow i wish wouldve have alot sooner Wellsfargo is rip offs We decided to go with them to refinance cause they had low interest rate and sounded so promising we went thru a waiting game they said theyd have everything done Well we paid out 500.00 to get home appraised wich the appraisel was way to low. Everytime you turned around they needed some more paper work etc.. Done everything was asked to do, I have a good credit score they went as far as getting my pay off from my other mortgage company even called and had my homeowners insurance put over to them and they had added the ins in with my mortgage In fact my insurance is due in few days but wasnt worried about it cause wellsfargo told them since they took over my mortgage and added in theyd be paying the 800.00 to them Everytime i turned around wondering why things were not getting closer to closing like they promised something new would come up They told me they found out there was a lean on my title i said there is no way there could be 2 weeks i sat worried sick for them to say o we apologize it was another person with same name as you Now come on people ! So finally here it was they said everything went thru and good to go ! They sent me my loan papers and said they would be at my house at 6:00 pm on March 3 2011 to do the closing I was so excited especially after all the [censor] went thru I had all the plans for everything i wanted to do remodeling my house etc...I said ok see you then .. Well guess what they called 2 days before and said the underwriter wont go thru with it! Because they see you were late on ur January mrtgage payment to the mortgage company you were with...Yes I was 10 days late that was because my closing was to be done by then and they said not to make that payment because i would not get my money back and they had already gotten my payoff quote So i listened to them but then as soon as i found out it wasnt ready to close i made my payment In 12 years I was never ever late o my mortgage till That month, , I mean thisis total [censor] I am now out all that money and also now i have to come up with the money to pay my homeowners ins etc... Is this a rip off or what Wellsfargo is terrible !

I wish you all a lot of luck. I must tell you all that WELLSFARGO IS THE WORST FINANCIAL INSTITUTION I’VE EVER HAD TO DEEAL WITH! Wells is not customer service oriented, wells fargo is rigid in their decisions, wells fargo does not care about its customers; attitude is “we can do without you”. I used to have a mortgage through wells fargo but as soon as I could, I got out of that. If there is ever a situation whereby I would have better anything if I go with wells fargo vs any other institution, I would choose any other institution, NEVER wells fargo.

Customer is always right! This has been driven into store employees for years. You can always excuse your self to assist an impatient customer.

I have written to Wells Fargo several times before today. I have a HELOC with Wells. Wells is the 4th company to hold the HELOC and the only one to repeatedly hassle me about insurance. Several months ago, I wrote to them by first class mail, by FAX, and via their web site; and I provided proof of insurance. But once again, they are sending me a binder from another company and saying they will charge me for that insurance - insurance that I do not need. I should not have to take my time dealing with the same issue repeatedly. Wells knows that people are busy and consequently, they probabgly succeed in "selling" extra insurance more often than not.

They computer call harass me home...work...cell...10-15 times a day..they are evil@...yes..i spoke to them...and am late with payment, , , does calling me 10-15 times aday work? does this give me respect for them with their computer calls, , NO! STOP THEM>>>>>>!

I just finished a Chapter 13 bankruptcy. At the end of the bankruptcy the Court Ordered that all mortgages be considered up to date. Wells Fargo has totally ignored that court order and swallowed another $1700 before they considered my loan up to speed. To add insult to injury they tacked on an additional $800 for taxes and insurance. I called in Nov. 2010 about this and showed them the court order. Each representative gave me a different answer and eventually they opened an internal investigation to see where that money went, but here in March things still have not been settled. If I do not here from Wells Fargo in the next two weeks, with a favorable response I will have my attorney filing a contempt motion with the US Bankruptcy Court. The down side is that will cost me another $1000. Stay away from Wells Fargo Mortgage at all costs.

Wells Fargo 3 step home refinance program is a scam. They have no intention of refinancing a loan unless they can make more money. After stringing me along for two months, requestiong more documents and extending the closing they informed me that I was denied because "borrower could not show own funds making the mortagage payments." How ridiculous! I wish someone else make my mortgage payments, but no one has offered to do that! After I told them how riculous that was they changed the reason for my being denied to the fact that my husband's name is on the checking account, but not on the mortgage. That is an obvious lie because it that truely were the reason they would have denied me at the onset. I have been livid for days! I f eel somewhat better after checking the complaints and seeing that I was not singled out for unfair treatment. They tried the bait and switch tactic, but I told them not to call me with another offer. I can't undo the past, but I will not do new transacstions with a company who has so little regard for its coustomers. To offer a two hundred ollar reduction in payment and then deny it for a reason with no basis is no less than cruel!

Wells Fargo has forgotten that we are their customer, we keep them in business. Our loans were sold to them, Each time we try for a Modification was a lost case from the begining. How many times do you have to keep faxing over the same paperwork? Where is all my personal information going ? if you guys say you have not gotten it.You fax and you fax only to be told no.I was told by Susan from the start that Wells Fargo was not going to help us.I asked her did you just say no before I could even get the words out my mouth. She told me to tell my husband to get his child support lower! I was so upset.How can you tell your customer to stop taking care of there children. I wish my loan was with someone other than Wells Fargo. They will not listen they do not have compasion for their customers. Some time I think its not worth it.On top of it all I was sick and was having surgury'the next day.We have tried 3 times and all I ever hear it NO. And had the nerves to ask me do I want to open a bank account with them. No! i now understand why so many people walk away from their home and do not look back.I ts call a peace of mind.We all want to keep our homes but with out the stress.Modifcations does not apply to this company. We are not trying to get out paying.we just need a little help. And as of now 3 times is a charm, I am stress to no end. And this company employess are trained to be rude and where is all my paperwork? I bet you guys did not even read or look at it. Wells Fargo is not for the customers.And if they put your payment on the end of your loan it still shows up on your new payment as late and they report it as late to the credit buerau.Therefore your score drops lower.Ok my taxes was lower, why am I paying the same amount, WHEN MY TAXES COME OUT OF MY MORTAGE? I have not gotten an answer yet.
Tired of trying...

Several ways to ensure your documents arrive, send them certified.
Secondly a modification can be done and them telling you your husband needs to lower his child support payment means that they are not doing a modification loan or going through the process.
The typical process is 1) hardship letter, 2) disclosure of your financial information to support your hardship, 3) the current market value of your home and what you owe, 4) your current interest rate, 5) were you a part of the preditory lending practice, 6) your current ability to pay the new note (deed).
Information pertaining to modification loans, banks have been doing them for about 10% of the population that has been effected and over 50% of those helped still defaulted on their modified loans. You have to have good credit to get qualified to be considered.

I AGREE WITH YOU. IT IS NOT JUST WELLS FARGO, BANK OF AMERICA., LITION LOANS ( ARE VERY IM PROFESSIONALS), SAXON MORTGAGE ( ARE VERY BAD), , , CITI MORTGAGE AND CHASE ARE THE WORSE EVER INVESTORS.. ALL MY FIRENDS ARE COMPAING ABOUT THEM..NO MORE TRUST AND THIS MODIFICATION IT IS A RIP-OFF !

THIS PROGRAM ITS NOT HELPFUL FOR THE AMERICANS!

This is happening to me right now! I have had a pending refi for 14 months and the same crap you mention has happened. I am interested in filing a lass action for abuse.

I had a problem that showed up on a credit report with the wrong dates, potentially implicating my x-husband in credit card fraud using my SS#. I went to the local Wells Fargo bank to verify or resolve the problem. The local bank manager was great but, that is where any resemblance to customer service ended. I tried to get hold of anyone to file a complaint, and no one can do that at Wells Fargo. Their customer service is sooo bad that you can't even get anyone to file a complaint about their customer service. No email addresses are readily available either, although I am still looking. I removed any of my money from Wells Fargo years ago and will now encourage my current spouse to remove all of his accounts with Wells Fargo as well. I certainly think anyone should think more than twice about using them as their financial institution.

really listen to this one I currently have 2 mortgage with wachovia last July i refinanced my primary ressidents with wellsfargo i closed on the papers that had the same numbers and address as my primary okay now i went to pay my mortgage payment on my rent property and they told me that it was payed off now whats wrong with this picture did figure it out yet ! well they payed the wrong house off now im stuck with this new mortgage that has no house tp o go with it so in the mean time my credit is being reuined because im still paying my original mortgage because it was never payed off.Also i had to give my Julys mortgage payment from the orignal loan to the title company for the taxes and homeowners insurrance for the new loan so im one payment behind on my orignal loan.It cant get any better than that.

August 2010 ... Wells Fargo still scamming on the 1-2-3 re-fi ...

I have the same exact problem as you all. I've been trapped with WF since August 2010 and it is April now and they still giving me excuses. Get with an attorney people! that's what I'm doing.

The difference between Wells Fargo and Jesse James is that Jesse was honest about being a thief.

I am suing Wells Fargo and have gone through heck-and-back with them. I worked with their Loss Mitigation Depts. at a time when I was never behind in payments believing that they would correct a major escrow mistake (they used Stuart Title). I was making a sufficient salary and was consistent with the same employer and salary for more than 11 years at the time. They assured me that they would correct their mistake and that I should not worry. WF also suggested that I allow them to correct this issue in a loan mod instead of them re-writing the loan. I believed their Stage Coach BS and went for it. I know all of our issues are different as I purchased my home 13 years ago and they screwed up a refinance. Please TRUST ME; do not believe anything that these banks say because if they were operating in good faith they would say so in writing not empty promises. Unfortunately we operate in a society of contracts and you cannot afford to believe their lies. They are lying to consumers to toll the clock that means they have a specific amount of days to keep you in the HOPE cycle and you look up and you've lost your options and have been foreclosed upon. Their seemingly good intentions are scripts and to the more tenured WF employee it's a creative script. I am now suing them in Central District of Los Angeles and I also had to file a Lis Pendens (too convoluted to explain). I am in possession of my property but it's a costly endeavor. I am confident that I will prevail as they are talking settlement but their attorneys will continue to try to bill on this client, so it could go another 3 to 6 months. As a consumer, if you are wronged by these banks, SUUUUEEEEEE them, that's all they know and trying to be reasonable with them is not in your best interest and they are too big to care. They are banking on your being able to beat you down with litigation discovery, demurrers, and all sorts of litigation games but hang in there and fight the giant. During this stress time, workout to work off the stress, make your $$$ to put them $$$ aside and SUE them.

Same problems and complaints as all of you before me...Have had a WF mortgage for years, never late on a payment, excellent credit scores, etc. WF contacted me about their no-cost 123 refinancing. We began the 'simple' process. They stalled and stalled, kept adding another hoop-jumping request from me. Then finally denied me! I am writing to my congressmen and President about this shameful American business disgrace being done to the good citizens and backbone of this country. I would love a class action suit against WF, wouldn't know where to start, however.
I am very suspicious WF had lost their paperwork on my indebtedness and this was a ploy to regain that info...they had no intentions of ever refinancing me! (They would be out $144, 000 that I would have saved on this loan.)
Margaret

I've been working with Wells Fargo for 8 months trying to modify our loan due to my husband being laid off for 7 months. They came back with an offer to modify at 5.75% for 40 years! We are currently at 5.75% down to 28 years... Why would we modify to something worse? To save $200 a month? Working with Wells Fargo was a horrible experience by itself and the outcome is worse. I just don't know where to turn.

Wells Fargo offered me a FHA streamlined refi on my mortgage. Originally I financed an urban abandoned property under a reconstruction loan at 7%. I was hoping to save money over the life of the loan, so I thought the streamlined refinance would lower the interest rate and accomplish that goal. After crunching the numbers using an amortization schedule, it would COST me $5000 more over the life of the loan. I advised them that I can do math and could tell that the new agreement was to their benefit, not mine.

i purchased a home threw a fha loan, paid 1000.00 good faith deposit.
395.00 apraisle, 325 inspection had got insurance and the unerwrighter got games asking me to go back to my trustee after getting approval from court for a house 139, 900 which was what i choise and closings in a week now they say i get nothing back.this came out of my daughters backpay that they stole tecnically because my daughter didnt get a roof over her head with this purchase and she is dissabled?illegal illegal illegal.

I was strongly encouraged by Wells Fargo to refinance my home mortgage following the death of my wife. I should not have trusted anyone in this time of weakness. My mortgage is with Wells Fargo. I paid Wells Fargo $509.00 for an appraisal that they told me was needed for the process to start. I paid an additional $100.00 for a HOA Certificate. Wells Fargo received a commission for these fees and in fact was not really interested in lowering my interest rate. My credit rating was 750 and I have no car loans or other debts besides my mortgage. They said they locked me in to a 3.75% interest rate or so they said.

After 3 weeks I returned to Wells Fargo to check the status of the refinance and the loan officer had forgotten who I was. This Wells Fargo is located on Otay Lakes Road in Chula Vista, California. It’s called the Bonita Pointe Branch. After 4 months of total nonsense, I received a phone call from a Wells Fargo loan officer informing me that I needed to cancel my application otherwise it could jeopardize my credit. He went on to say that Wells Fargo would not be able to give me a future loan if I didn’t cancel my application. I did not cancel my application so Wells Fargo decided to send me the “Notification of Excessive Obligations” letter as a way to cancel my loan. They reported this to the credit bureaus and damaged my credit rating. Beware of Wells Fargo.

Last week I filed a formal complaint with the Comptroller of the Currency, 1321 McKinney Street, Suite 3450, Houston TX [protected].

Wells Fargo has gotten so big that they simply don't care about their customers. Their "not my job" attitude is terrible.