Wendy’s
Reviews and Complaints

For two times in a row, in using the drive through at Wendy's in Smyrna DE 10 N. Dupont Hwy, Smyrna 19977, I was given the wrong order. Last time I ordered a taco salad and was given a Ceasar Salad. Today I ordered a large chili, a baked potato and a plain single with cheese and the single was not included in my bag. To top things off, they were out of change and couldn't give me the 44 cents they owed me except as nickles and pennies. Very disappointed. They didn't even give me a receipt. I typically go to Wendy's about once a week but I'll be taking my business elsewhere unless this is corrected.

I go with my baby for chicken sandwich and just ice cream after evening walk. but your willkkinsburgh staff is so misbehaving with me fist 10 minutes no response after that I go for window side some lady staff she is acting like no understanding what I am saying. after that male staff come and take my order he give me slip after that again lady staff come at my window and my item through out my window. it's look like I am beggar.

It's very bad experience so I returned item right away told the male person. and also I told I call toll free no and complaining your branch. if you need details I give you all details I have a paper.

#3471Turlock Wendy's on Geer at the time stated above. We were ignored. After yelling to get their attention the 3 employees reluctantly came to the counter to take our order. The manager yelled at me saying I did not have to bang on the trays & cussed at me. I then pushed 5 trays from the stack of 20 onto the floor next to them and walked out. She followed me, took a picture and called the police while still cussing at me. The cops came to my home & I did nothing criminal. She provoked me.

My grandson and friend each were given appts 4:20pm and 5pm respectively. This Wendy s had now hiring sign out. They both filled out necessary info on line.

Both came home from school, bathed and got ready for their interview. We, grandparents came 20 miles one way to take him. He was so excited as this is a favorite place we take him! No more after the way he was treated!

When he went to interview, he was told they weren't hiring!¡!

If this is the way you treat kids who want to work at Wendy's. - then I shall never go again and neither will anyone in the two boys LARGE families!

Please correct with this restaurant so other kids want get so disappointed!

Last Friday we ate at Wendy's in Waxahachie, I believe 1060 W Hyw 287. As we approached the counter, the young man was texting and receiving texts, while we were waiting to place our order. When he looked up to take our order, he realized we weren't pleased with his actions. He took our order and our money. He then gave us our cups for our drinks. As we took a few steps toward the drink dispenser, our order was called and given to us. It took at least 2 seconds.

We were shocked/surprised. Our food was COLD. It was not what we went there for. We were not pleased with the service or with the cold food. No more wendy's for a while. Please help with the service. Thank you.

To whom it may concern

I have read a lot of the reviews on your site and they are not very good. Not sure why someone isn't putting down the hammer with the Wendy's company. Your employees and management is going to run the business in the ground.

When you go to our Wendy's in Circleville,Ohio it is a joke. They wait on 2 cars at a time then they tell the next car to review the menu and they will be with you soon. Once the 2 car's have been waited on and get their food they will take the next 2 cars and do the same thing. If you go in they are all standing there at the window with car's clear around the building. It is ridiculous to have to wait at least 1/2 hour in a drive thru. And when you go inside the manager is always yelling at the employees.

Sunday 8/21/22 we to wendy's in Burley Idaho place a order thru drive thru wanted a strawberry salad was told by the order taker it would be 5 mins on the salad there was 4 cars ahead of us I said that ok because with all the cars ahead it would be 5 mins or longer to get to the window. With kids working and no one checking to make sure you get the right order, as we go home that is 8 miles to the north of Wendy's we did not get the salad we ask for, Kids that work there are not supervise careless about the customers who keep the store in bussiness this has happen alot to us at the store, if the store can't do better than get a order right need to close it and let in and out buger in whitch they are trying to come to Burley, the ticket #3057-site#5142 time1:14. Oh we got a apple pecan salad instead to lazy to made sure we got the right order you can go inside and have to wait on someone to ask if they can help stand around and look at each other. If I don't here from this company by next friday 8/26 I will made a big thing out of it on how the way this store handel the orders, I will post it on facebook and instragram and let the people from Burley and the ones wanting to stop not to eat at a place that careless about the customers THANK YOU MARK LYNCH, [protected]@hotmail.com

Your Hostess took our order at the drive-up menu. My wife and I asked what sizes in Frosties and as told small, medium, large and tall. We asked for the large. She charged us $7.25. I gave her a $20.00 bill and received back $12.55. She then returned with two small containers with napkins covering the cups and quickly slammed shut the window. We did not get a receipt with our order. I knocked at the window with no answer. I then drove around to the back and parked, and my wife went to get a receipt and to remind her she gave us two small cups under a pile of napkins. There were three employees and not one would recognize her presence. She finally spoke loudly and said, "You did not give me a receipt and you did not us what we ordered". She very slowly moved to the counter, and she had a hostile attitude. She said "We are out of large cups. I asked for one of the two paper cups facing me on the shelf. She argued with me for 10 minutes. She insisted she could only use what she has for Frosties! My wife couldn't believe it! She refused to return our money and My wife refused to leave the counter until we were compensated for the small cups above her head. She argued more "We don't have the right size. We're out of large cups. My wife would not leave the counter until this was resolved My wife just turned 89 on 08/06/2022 and this was a treat she wanted. I was in the car with our two small dogs sitting in the heat waiting for my wife to return some kind of compensation. She finally reneged and filled 2 cups and said," I'm only doing this because you are new here."

PS: Since we were the only white customers and persons around Wendy's we wonder is this a problem with Wendy's

I ordered two meals in Hunnington valley PA

Wendy’s

There was no coke no chicken nuggets a cold fry that was half full and a burger

The other meal also was cold w three chicken nuggets short

Everything was cold and the order was incomplete

Very annoying

The address was 130 pm

733 Huntington pike

Huntington valley pa

Friday [protected]

Did you hire the retarded imbecilic, Antoine Kendrick, Arizona? Why? What is the matter with you at Wendy's? And do you think something good can come out of DHS and TSA security partners, 'Rent a Cops' with Homeland Security clarences, who tell your employees they can creep on, or gang stalk, Targeted Individuals; citizens denied Due Processes? That's what happens at the street level. Horrible, Wendys. You're horrible for hiring monsters and allowing them to be influenced by those who don't care about human life. I have never written a letter like this. But I truly hope the family of the Wendy's customer; a senior citizen, murder for buying a Frosty in your restaurant, gets a remedy of a billion dollars or more from you and I hope it affects all of your lives like it did his. You better hope I or another human being is not on that jury. Horrible, just horrible.

08-17-2022

Ordered from Wendy’s (Hartville Ohio Store #2118 and order was accepted and my credit was charged.

Drove to this store and waited in car line. Gave my app order and was informed to go to window two.

Got to window two at approximately 1:00 pm [protected]. Person at window asked if I was from Door Dash and No and gave my app mobile number.

LIE #ONE: was told they no longer made that hamburger.

I asked was their anything of equal value he could offer?

LIE #TWO

He replied no

I said that I already pre-paid.

He replied you will have to call customer service.

I then replied Wendy’s has lost me as a customer and drove off.

(While waiting in car line to window two I observed the vehicle in front of me get their order and about to leave when another bag was then handed to them.(I still wonder if that was the bag meant for me)

Got home and called Wendy’s about 3 times(at least 1 1/2 hours waiting) and finally got an answer. The representative was very helpful and got me a refund for my credit card and also made a complaint in my behalf to a regional manager.

This ordeal cost me a lot of time and some gas money for something I ordered and did not receive.

John Barry

Urbane Rd • 18 hr ago

My wife had a very bad experience at the Wendy's on Stuart Rd. I quit going after several bad experiences, very rude managers and the order is never 100%. How many others have had a bad experience at this location?

Bryan McMurray

• Bowman Forest

They got my son's order wrong both times we gave that location a chance. They were distracted, took extremely long to kill the cow and to dig up the potatoes for slicing and not friendly. I spend my hard earned money other places now.

Ken Schnebel

• Oakwood

That Wendy’s is terrible - not going back

Penny Kendrick

• Tasso Farm

Very bad experience at this location and I will drive to the other side of town instead of go to this location

Tainted Peeka

• Landmark Court

First time I ever went I waited at speaker for 20 mins an by time i ordered and had to deal with attitude like I made them wait I told them to stick it and just went home an made a sandwich. Which in hindsight saved me money lol but I have never been back since

Kim Fort

• Magnolia Lea

the food sucks. I am sorry but that's the nice thing I can say about them

Sally Cofield

• Heritage Hills

Same and my order was missing items From Drivevthru

Michael Trent

• Urbane Rd

They messed up my orders 3 times which is about every time I went there. I am not talking about condiments, forgot my fries twice. The last time was MY LAST TIME! I ordered a double cheese burger and large fries, got home no burger. I went back to the drive-through and it was backed up, so I walked up to the window and the manager came up and said I know I put that burger in the bag so she basically called me a lair.

She was very rude but offered to fix me another burger and I said no I want my money back! This was on a Sunday, the next day I tried to call corporate office, got put on hold forever so I hung up. I advise anybody "DO NOT EAT AT THIS LOCATION, IT IS A TOTAL DISASTER"!

Ron Parker

• Timber Creek

I went one time when they first opened was enough for me. It's not only Wendy's, lots of eateries are not the same after the PLANdemic. I think a lot of it is the WOKE crowd!

I was at your Wendy's on linglestown Rd Hbg. Pa. yesterday afternoon with my granddaughter. We went thru the drive thru to place our order. After waiting a few minutes and spending over $17.00, I proceeded to leave and go home to find that I did not receive what I had ordered. Just because the line gets a little long or your behind on food it does not make sense to " just throw something in a bag " to move the vehicles along. My money is valuable to me and if you don't value me as a customer, I can go elsewhere.

Arrived at drive through line at 4:40 pm waited our turn seem like it took forever. Got to the drive order window at exactly 5:00 pm waiting for 7 minutes for a young man to come on and say we are closed. We closed at 5. Nowhere is the drive thru or on the doors did it say we are sorry do to staffing issues we will be closing at 5. I said you have to be kidding me. He said no we closed at 5 I told him I have been in line 20 minutes and at the window waiting for him to take my order for 7 minutes. I am sure the 4 cars behind me were equally as mad. I asked to speak to the manager. She come one and was very rude. They had not posted an early close and she was refusing to make an exception for they lack of informing the customers. I asked for her name, and she refused to give it to me. I told her I would be filing a complaint with Wendy's Corporate. and never returning to any Wendy's ever. I did tell her I know why you are staffing having issues you are rude and customers that are treated like crap tend to tell everyone that know no one wants to work for someone who treats customers like that.

Sincerely

Joan Brauninger

[protected]@outlook.com

Store # 7589 in Carnesville, GA. I have pictures if you care to see. 17:30 on Aug 4th, 2022. The cook preparing the food had a long beard with no beard guard. The cashier looked like he just got out of rehab.

It took over 20 minutes to make a Dave's Classic and a Fry. Only one other person in line at the time. By the time I got my food there were 6 other people who came in right behind me still waiting. Service itself was terrible. The Manager a woman with Green hair was no help/ She stood there talking with the cashier instead of NOTH of them help the poor guy fill orders by himself. There were only 4 employee's at the time.

The place was not all that clean either. But the personal itself they all looked terrible and I really lost my appitite just by there scruffy appearance.

The Wendy's on 176rh and meridian in Puyallup{ Washington is open until 2 am. Or at least is supposed to be. I'm I've been sitting here at the speaker box for 12minutes now and no one has said a word to me. Mind you, I pulled up at 1:42am. That's bs. All I'm finna say is the 2 things that this world could have did well without or wish were never created are COVID and millennials.

I've been through the Clyde Ohio Wendy's twice this week and both times it took about 10-15 minutes to get through. The first time, she forgot to take my money until I reminded her. I look in the kitchen and it seems it's all kids just taking their time with no one supervising and organizing to speed things up. I don't think they're necessarily bad workers, they just seriously need some direction from a leader to improve the overall productivity.

I drive 15 miles to get me and my mother some food and frosty’s. Wash time I go up to the store 20 to 30 minutes before the close and wash time I am being told the frosty machine is down or it’s broken. The manager Anne is rude, loud, unprofessional, disrespectful and does not try to help with the problem of the frosty machine problem. And don’t seem to care. After dealing with her store I then have to drive 15 more miles to get get what I want to order. If these is how your company treats paying customers it time to start replacing these people.