Wendy’s
Reviews and Complaints

I ordered some 6 piece chicken nuggets and i didnt get them delivered to me i recieved everything else except that item
i also order cheese and bacon on a spcy chicken sandwich the sandwich came without anything

Very disappointed in the "new" frosty! Please bring back the old frosty!

Bring back the old frosty
Bring back the old frosty
Bring back the old frosty
Bring back the old frosty
Bring back the old frosty

I've gone twice to store on W. Colfax identified above and ordered large taco salad and they give me the small taco salad to go. I bought another large taco salad at Wendy's on West alameda Ave Lakewood which is when I discovered the store on Colfax is cheating me. Paying for a large and getting a small salad and chili. I made it very clear I wanted a Large Taco Salad, paid $7.30 and took what they gave me. The One I bought on W. Alameda Wendy's had a larger container of Chili, a larger amount of salad. How do I stop the store on Colfax from cheating me on my order?

Saturday, May 1st at 9:21pm CST at the location of 880 Stateline Road, Southaven, MS 38671, my husband and I waited in line for 28 minutes and got to one car behind the speaker and employee runs out back door puts a cone on with closed sign. Restaurant does not close till 11pm. There was a total of 4 employees visible on the inside as my husband walked up to the window and none of them would acknowledge him. I have been very patient with all service with the pandemic and lack of employees, yet this was very rude and the line behind me still had 5-6 cars. This is unacceptable and if anything a cone should have been put behind the last car in line if closing early.

I am appalled at the new ad with the girl stealing a bike to get food! In these times, is that the message you really want to send. I doubt Dave would approve!

I personally will not be going to your restaurants anytime soon. What a sad message to send to the youth of our world! I think your marketing team needs to reevaluate this ad ASAP.

On Saturday morning May 8, 2021 me and my daughter went to Wendy's. It was raining so my daughter and I had our heads cover with and bonnets and I had on a scarf and a hat. When we got home and she open up her burger hair was all in it. We know it couldn't be our hair because it was covered. I don't know what's going on over there but someone needs to be more careful handling the food. I ready don't feel comfortable eating Wendy's anymore.

Thank You

Theresa Underwood
1122 Loring Avenue, 1fl
Brooklyn NY 11208

We ordered through the app, it said we had until 10:25 to order breakfast. We ordered before that time, and attempted to pick it up at 10:31. They said they stopped serving breakfast at 10:30 and told us to hit cancel. We did, and it said "Thank you for your order" and charged us. The charge went through so I called them after it posted, and they said the franchise would refund it. They never did, and I'm having to dispute the charge through the bank. No food, after driving there, and no refund.
When I went to give the app a one star rating, I read dozens of reviews with the same story, the app cheated them and wendy's never refunded charges.
When I wrote customer service they corrected my misuse of a word and never answered my question about my refund.
When I went to other review sites to review the restaurant, I found many many people on yelp had gotten food poisoning at that particular store (Barnett Shoals, Athens, Ga.) Maybe it's better that they were too rude and lazy to give us our food! I still want my money back, though. I hate being robbed.
Dave Thomas would be spinning in his grave. Wendy's used to be a nice fast food restaurant, now it's all "food poisoning and cheating customers."

On 4/29/21, around 11am, we sat in the car line for approximately 20 minutes, as I have done the three previous visits. When at the ordering window, I sat for a considerable length of time then finally said, "Hello, is anyone there?" When the response did come, I could not understand him because he spoke so fast. Fortunately, my grandson was able to translate some of his speech. When he said to pull around, I asked him to please repeat my order. He did and it was wrong. Again, it was very difficult for us to understand him. At the pick-up window, where we were to pay also, I asked for the manager's name. Forget that! Long story short, here's the problem with your business on S Willow Ave, Cookeville, TN: 1) I was told that Laura is the manager (no last name, apparently) and was not told how I could contact her; 2) was not handed a receipt nor given change for my $20; 3) Order was a baconator meal, a 4 for 4, and order of small fries. Was told they were sorry and proceeded to explain the problem and then was handed our order and apologized again, saying have a nice day. I was so disgusted that I forgot to ask for my change. Forget about spending another 45 minutes in line to get my change or parking and going in in the downpour. Never going back till the easily resolvable problem is resolved, but I don't see that happening under whoever is managing this district. Unbelievable. And I may add that I don't expect this to reach anyone in upper management. Meanwhile, you are losing a LOT of business.

The sweet tea was sour and disappointing, and they said thet didn't have ketchup.
All this happened at the Wendy's in Thomasville, Ga, we won't be going back there.

The new mix taste like spoiled milk and its disgusting. My daughter and I regularly buy them and we both almost threw up. It was horrible. This happened April 25 2021. In Monroe Michigan. We even called the store hoping it was a 1 time thing ands was disappointed to hear it wasn't. Undue this. You knew better. You know frostys are a staple you should never have messed with. During a time of distress is never a good time for changing a beloved favorite. Get it together over there.

I recently purchased 2 Biggie bags, or I should say Bogus Bags. What a joke. I have a question" Wheres the beef". Your add shows fat juicy burgers and what you get is paper thin crap. I bet it doesn't even total 2 ounces of beef, old and hard. Returned the 2 bags and got the same [censored] again. You should be ashamed serving this dog food. I will never visit Wendy's again. False advertising and not getting what is on your signs and pictures in the store. Wendy's sucks.

I ordered online this evening 4/26/21 at approx 10:20pm on my way home after having car trouble all evening. When it was delivered the driver informed me that I'd been given French fries instead of the baked potato I had ordered.
Cold, greasy, hard fries. Instead of the grilled chicken sandwich with lettuce, tomato, pickle I actually ordered, I was given a spicy chicken sandwich with pickle and cheese only.

How could you serve these to people?!?! Absolutely disgusting! Made me sick! As a GM in the restaurant business for 20 years, I would NEVER think this is acceptable! Would the person serving it eat it? See attached picture.

On April 18, 2021 i stopped at your store in Hendersonville, NC store number #[protected] at 2.35pm. I ordered a large chili and a plain hamburger for my puppy. I paid for the meal and left. I drove about 3 miles to a local park to eat. When i opened the bag i found a small chili and a plain hamburger. The price on the hamburger was $4.39. For a plain hamburger is unreal. I love Wendys products. I stop to get chili about once a week but at a different store. I will never go back to that store every again. Ronald Crewell 72 Sunset Vista Rd, Hendersonville, NC 28792 [protected]@yahoo.com

I ordered a jalapeño salad from the Upland Wendy's restaurant today. Much of the lettuce was wilted and a few pieces of lettuce had actual dirt on them. Unfortunately I didn't notice these situations until I left the restaurant and began eating at my home. When I saw condition of my salad, I felt sick and disgusted.
I would really like to make the management aware of this lack of proper preparation and cleanliness. Thank you.

I'm currently volunteering for two wendy's I close until 1- 2am. And I'm always getting calls from tha shift managers while I'm doing coursework. I happen to be in community college. And sometimes I have a lot of stuff I need to do. While I'm getting my work done I constantly receive calls from tha shift managers asking if I can close. I usually don't have time to close but they still persist that I come. This just happened yesterday I got call from one of tha North Providence shift managers zulma asking if I can close I said no I cannot but then she calls me two three minutes later and she says has no one to close. I got really angry and annoyed because I don't like interruptions and I don't like when this to interfere with my coursework and my sleep. Now because I barely get any sleep. And I always wake up late in tha day and sometimes I'm late for my online courses. I need reasonable hours like maybe 12-7pm or 1-8pm.