Wendy’s
Reviews and Complaints

I had a promotional T-Mobile Tuesday coupon for a FREE (code FLW9UT33) Dave's Single or Spicy Chicken Sandwich. It was NOT honored per Wendy's app stating 'Coupon Redeemed'. The person at the window stated that many people had the same issue. I had gone to purchase other items and wanted to redeem my coupon. I visited the 27925 Encanto Dr, Sun City, CA 92586 location and still have my receipt . Please advise

The picture shows the quality of this product I purchased
The pictures will show the product that I bought and the product that is being advertised this is absolutely ridiculous

I ordered a single burger, onky ketchup, onion, and mayonnaise, with no cheese. My daughter is allergic to cheese.
Picked up the order in the drive thru, and arrived home, where I found the burger apparently was pre-made, as there were pieces of cheese still stuck to the burger. No Mayo, and pickles were placed in the bun. Burger was cold. Luckily I checked before allowing my daughter to eat this, which would have resulted in an allergic reaction.
I ordered a plain baked potato for myself. Instead, I received a bacon and cheese potato, and a spoon but no fork.

This is the second time in the past month I have had incorrect items in my order. I like Wendy's menu, and the story of Dave. But I won't be visiting your stores any time soon. Spending nearly $20, for a single mom of a special needs daughter, is too much, when we had to throw away our food.

The store we visited is on Belt Line Road in Mesquite TX.

Thank you,
Kathy Leos

Employees was real unprofessional and had an attitude and rushing me and not giving me enough time to order I had a large order...She had attitude and was very nasty.Her name is Stephanie, Also she shove the money in my hand.I ask the workers for a manager and they said they don't know who it is and how to make a complaint, I also called but either didn't get anyone or the phone stayed busy. My name is Renetta and my email is [protected]@gmail.com

I ordered the strawberry salad based on seeing the ad on the tv. My salad had two berries, no bacon, and maybe a one tablespoon of cheddar cheese. The chicken was wonderful. Your ads are very deceiving and I will not order this salad ever again. I'll stick with the taco salad or the apple pecan. This was ordered at the Arlington Rd. store in Akron, Ohio on [protected] at 2:30pm. I'm sorry I don't have the receipt.

This is the worst breakfast sandwich I have ever had. It was not due to the taste but it was cold and the biscuit was hard. I could not eat it. The staff were not pleasant either. I like your burgers but I don't like this location at all. The staff have attitudes!

I ordered the meal said no lettuce no tomato and guess what there was lettuce and tomato on the burger and the whole reason I got the burger was the bacon and guess what there wasn't 1 piece of bacon on it what the heck man unreal I dont understand how there was not any bacon on the baconater that's what sales the sandwich and no lettuce no tomatoes how does that not happen it's not hard

Date: 06/11/2021
Wendy's Restaurant
4560 N. Rancho Dr.
Las Vegas, NV 89130
Issue: Summer Strawberry Salad.

On 06/11/2021, I purchased a Summer Strawberry Salad, I requested an additional candied almonds and dressing. When I got home there were not any additional condiments and little strawberries in the salad.

06/12/2021- Returned to Wendy's to address the issue of the missing items in the salad. Spoke to a host/Cameron on the issue of my salad and he did explain to me they had ran out of pecans. I explained to him, if the gentleman that was serving me at that time could have let me know the situation, I would have known what to expect.

06/12/2021 @ 5:43 p.m. - Ordered a Summer Strawberry Salad
I purchased the salad thru the Drive Thru, I requested an additional pack of candied almonds and a dressing. Per the host/Matthew stated they only had one pack of pecans left. I proceeded thru the drive thru. When I reached the window to pay, the cashier said she put 4 ? in the order.
When I reached my home, I noticed there were no strawberries, no cheese, no bacon just small amount of chicken and no candied almond.

06/13/2021- 9:13 a.m. I returned to Wendy's and spoke to the morning manager, Elise, I showed her the order along with the receipt. She apologized and asked if there was something else, I would like, I stated no, just my refund. The morning manager stated she was going to talk to her employees because the salad also did not have enough lettuce in the order.
I consider to be a long time Wendy's customer; therefore, I recommend additional training to all employee's regarding preparation of food and enhanced communication with customers.

** I am resubmitting this complaint, due to uncertainty of original one sent**

Not only did they LIE about only having 2 workers. I waited over an hour in a line of 6 people tops bc they are making the food to order.

Lobby is closed amd they tried to make me pull forward. I'll be damned. They usually forget something. All I see if folks working without teeth and without hurry. This is FAST food for a reason. I love Wendy's too much to be treated like trash every single time.

I went into the Wendy's location this evening 6/2/[protected]@7:45 pm, EST. The sign states the dining room doesn't close until 9pm. After seeing several employees on the inside on their phones, I knocked on the door. Someone came and gave me the sign language motion that they were closed, and I needed to come around. I walked because I live across the street and I was out for my evening stroll. When I approached the drive thru window, the cashier said that the manager stated, there are no walk ups allowed, and when I inquired about the sign, she said the manager was in the process of changing it. I will be calling corporate office tomorrow. The address is 8625 Baymeadows Rd. Jacksonville, FL 32256.

The sign on the door says "Carry out only. No dine in. 11am-10pm." This was my second time going to this location. No issues the first time. A young girl walks by me heading out the door and says " Dining room is closed." I replied "Can't I just get carry out?" To which she says "No. We're short staffed." I look to the back and counted at least three other girls standing there, and there was only one drive thru customer and myself inside. Short staffed to do an order? I work retail for 9hrs a day with no help, stocking hundreds of cases and helping customers all day. You're lazy. The last time I was in a nice girl behind the counter took my order and I left. This time it was a ghost town in there and I couldn't get service. This is what happens when immature teens are given "shift leader" roles and have no idea what they are doing and could care less. She didn't even stop walking to talk to me, just ran her mouth on her way out the side door. Never going back.

I bought a chocolate Frosty last week, and it tasted weird. The flavor was completely off. At first I thought they might have given me a vanilla one, but the color was correct for chocolate. There was no chocolate flavor, though. I was afraid that there was something wrong with it, so I threw it out. After reading other comments, it apparently is a change in the recipe. I will not buy another one.

Hello yea weekly customer for past 3 years have never had problem until 5 / 22 /21
At 915 pm waited almost an hour in line to find out about malfunctioning computer. Thanks for wasting our time I guess . Seems silly .. to be wasting our time over your outdated broken down computer's let's hope you are at minimum paying those employees a decent wage for having to deal with this.

Went to Wendy's Fredericton, NB today May 21, 2021 with my family. I have a mask exemption and was told to put a mask on in the drive thru in my car. This is above and beyond the current government regulations. Drive thru attendant says it's company policy. It's disgusting that you make decisions above the disgraceful doctors that are already making decisions overreaching power. You are corporate fascists. Shame on you. I have many memories at Wendy's in my youth. Will not be returning with my family and will let everyone in my situation know about this. Strongly considering a human rights complaint as well.