Wendy’s
Reviews and Complaints

I had gotten off work from a 13 hour shift and decided to get a bite to eat at the Wendy's location on tecumseh Rd, between Lauzon and Annie in Windsor Ontario. I went in and happened to be the only customer in the restaurant and I could hear the manager cussing up a storm, so I went to the counter, asked who was cussing and that it's not respectable talk for a family restaurant, what if there happened to be a family sitting here eating, he responded negatively asking if I'm on drugs, and that he wasnt swearing, I didn't get his name as he was not wearing a name tag for whatever reason.. but to tell me that I'm harrassing him?! Are you kidding me?!. I have a real career that doesn't involve flipping burgers. And to hire a disrespectful little puke? it's pretty sad. I shall be filing a complaint to the BBB as well. I would expect to be treated with respect when I am spending my hard earned money at any number of these establishments I want my money back and I want to be reimbursed for the humiliation and my time wasted.

This is a Cicero, IL restaurant, located at Laramie and Cermak, Cicero, IL, U.S.A.
My wife and I went to the above restaurant on May, 8, 2017 (Monday).
The place was very dirty, garbage all around the restaurant. I had to clean my table and two chairs, The soda machine did not have some drinks like Coke.
The place was greasy, even the washrooms were dirty.
This place needs a new manager since it is always dirty.
I used to get there many times a week but now I just go once in a while for the above reasons.
It is a shame. I like Wendy's but it needs a new manager who can take care of it properly.

I came into wendys for an early lunch i had a baconator medium combo xtra mayo extra ketchup...my fries were very crispy and so salty you could not eat them and i had no sauce on my burger and what really made it worse was manager a older woman hair in a bun with glasses..i stay in florence ky n the location on dream st has a slow person working for them . she was yelling at the cashier who i believe name was mary..because she was tryin to take orders and bag orders and help the slow guy tie his shoe so he can grt back to work i guess he didnt know how to tie them...well manager looked at her infront of me while im at the cash register..told her not to worry about people who dont matter stop trying to make meals and just take orders dont u move you just take orders and how she said it and did it was very rude and awkward for me and the cashier ..so my over all complaint is my food was all wrong so i wasted 8 bucks but how rude and how she handled the whole situation was just wrong and very unprofessional.if this is how wendys takes care or employees and guests..its definitely not a place i want to be known for going to .so please i would love to get my meal replaced and i really would like something to be said or done to the employee aka manager working today the 15th of may 2017 at 11:40am..i got that info off my reciept...

When I was visiting the Wendy's on Park Avenue around 9:00pm in Worcester Massachusetts with my child I saw a few things completely shocked me. Firstly I saw a young woman, who come to find out is a manager, making another customers food without wearing gloves. Secondly I also saw her pick up a nugget from the fry/nugget station and eat it as she was walking by. I caught a look at her name tag which displayed ALICIA. After seeing that I was so disgusted I left without ordering any food. I went to use the restroom before leaving and the restrooms were beyond DISGUSTING! FINALLY as I was leaving (with my child) the same young lady (Alicia) was hanging all over a young man and making out with him in front of other customers, myself and my child. I WILL NEVER COME BACK TO THIS WENDYS AGAIN! I AM VERY DISGUSTED WITH THIS WENDYS.

I stopped at the Wendy's near the theater on Abernathy Drive and Mt Vernon in Dunwoody Georgia. I have been there 3 times in the last year and each time the place was a complete mess and the food was prepared with no care, essentially thrown together. Furthermore the service has been rude and almost thuggish. I have been going to the place for 15 years, but the last three have turned me against the place.

I just went through your drive thru at the Brimfield, Ohio Wendy's. I ordered 2 jr cheese deluxe, baconator fries, a small fry and 4 piece nugget. It was around 7:30, they were not busy. The order came to just over $7. When I got home and opened my order, I was very dissapointed with the baconator fries. I order these all the time and they are usually awesome, but there was barely any cheese and bacon on them. What fries that were used were soaked in grease and practically inedible. When that's the most expensive thing you order, it should be the best thing.

I purchased two sandwiches from the seattle airport wendy's one daveys single and a chicken sandwich with the works... Daveys best was extremely salty couldn't even take two bites; chicken sandwich was so plain I didn't even want to eat it, no cheese no tomato no nothing! On top of that although the fried were fresh they were so salty they made my jaws hurt! Let's jus say a whole 15$ wasted! Hold the high blood pressure; I mean the salt

Hi there. We are Wendy's regulars and today was pretty annoying. We ordered a grilled chicken combo. Chicken strips with side salad balsamic dressing. And we got a disgusting cod burger instead of chicken no sauce for the strips and ranch for the dressing. It's just maddening because I looked in the bag and everything appeared to be there but a deep fried fish burger instead of grilled chicken was not a good trade. We live just a bit too far to go back and get things fixed. It's probably just the staff being incompetent but it was annoying and disappointing to say the least. Especially at this price point.

Shannon

Hi I wanted to let Wendy's know about my recent visit to one of your stores. I went to Wendy's on 27925 Encanto Dr. Menifee CA today. I was beyond irradiated at the service I got. I usually love going to this Wendy's. Everyone is always nice but today I had a lady by the name of Jasmine and she was very rude. Didn't greet me, just asked for payment and I never got a thank you or a smile from her. She made me feel like I was bothering her when In fact she should of made me feel welcomed since I was the paying customer and she wouldn't have a job if I or others were coming to the store to purchase food.
I almost just pulled away and didn't get my order but my son was very hungry so I needed to get him something right away.

Needless to say I'm still mad how she treated me and I felt I should of not even wasted my money on this lunch today.

And seriously I just noticed she charged me to put the cheese on the side. Why would I be charged for that?

I would like a refund if this check

She is very rude to the Wendys workers and I have seen her take advantage of her athority and fire the crew instead of the person really responsible for the wrongs in the Wendys stores. You have managers and assistant managers that treat the crew like crap and are very rude to the customers and when the customer complains the Manager monique says its not them and of course blames the crew that they don't like and the supervisor is rude and does'nt hear what the crew has to say about any situations. I seen one girl get fired in Hesperia on Main St and I ave for a day that she wasn't there. The supervisor doesn't bother to even pay attention to the cameras or see who was working or even pay attention to who the complaint was on. The complaints never really get sought. Now in the city of Adelanto you guys have a rude worker that don't wash her hands throws food on the counter (not the trays) and disrespects the customers and the store has a foul smell like a dirty bathroom. And the supervisor again don't do a thing about it. Same supervisor. A blond spiked hair lady that sits at the restaurant tables with her laptop being rude and snobby towards customers and crew.never rude to the managers at fault. But regardless she shouldn't be rude at all. Especially when the customers and workers are the reasons why she has a job. This one woman is seen at each city stores. Im just tired of seeing the managers and supervisors treating the crew and customers like CRAP. I go to Wendys a lot and if I see it, HOW MANY OTHER PEOPLE SEE THE SAME THING? That's wrong! Someone needs to do something about it. Everytime I complain it goes to that same supervisor and nothing is done. You need a new suoervisor/ hiring manager and some new managers over in Hesperia on main and I ave. The manager Monique has been a major problem since 2009 IM TIRED OF SEEING HER TREAT PEOPLE THE WAY SHE DOES. NEEDS AN ADITUDE ADJUSTMENT.

Ordered 2 spicy chicken sandwiches and a 10 piece chicken nugget meal. After paying they say they have no BBQ sauce. Although that's the only sauce I like, I figured oh well and leave. I get home only to find out they gave me 2 regular chicken sandwiches, which I will not eat, and the nuggets and fries were cold so my daughter wouldn't eat them. I'm extremely upset so I try calling to tell them about this order (during working hours), and they don't answer the phone. I literally called 5 times and they never answered the phone, and they weren't even busy when we left there.
I am so upset, I have wrong food, cold food, and can't get ahold of anyone to tell them. What kind of place doesn't even answer their phone?

I went to the Wendy's in Salem VA for lunch today, arriving at 12:20. I was about the 7th or 8th person in line. Eventually one man and another family of 4 walked out, so after 20 minutes my order was placed. When my order came it was the wrong order. I came back and asked them to switch it. After 20 minutes of standing there they still had not gotten my correct sandwich made. The employee named Kim was handling my situation as well as several other complaints in the meantime. She was totally professional and seemed to be the only employee getting anything accomplished. Finally she said she was sorry and didn't know what was taking so long and I may just want the manager. It took her a few minutes to even find the manager named Brandon. Most of the time I was there random was hanging out in the back on the prep line, when he should have been the one directing traffic and managing customer complaints, not Kim. Brandon apologized and refunded my order, which didn't solve the problem of wasting 45 of a one hour lunch break by this point. This was the worst fast food experience I have ever been part of. If there is any silver lining to this, I may go look for Kim when I have an opening at my current job, because her customer service and calm under pressure was miles above everyone else there!

On May 07, 2017 I visited the Wendys at 3640 Keystone Avenue in Indy. It was 9:21 pm and I had been on the road all day and was in a hurry to get back home a couple hours away. I ordered a double combo with fries and asked for ketchup packs for the fries. The employee was friendly enough and my order only took a couple minutes. I dont eat fast food a lot but if I do I love Wendy's. When I got my order I pulled out and got back on the road. When I opened the bag I had a single burger (with the correct condiments) and no ketchup packs. I hate fries with no ketchup! Not the biggest deal in the world but there was no way I was turning my truck around to go back. I feel I should get a refund or replacement for the order since it was just wrong.
Thanks, Dave ticket # 3321

On 5/3/17 I decided to order lunch from Wendy's in Alpharetta, Ga. near Bethany Bend Rd. and the service was HORRIBLE. The incompetence of what little staff that was there was beyond comprehension. I drove off not even bothering to wait for my lunch in fear of what I might receive. After a week I decided to give it another try but this time went in. It was just as bad as the first time I went but this time I noticed the manager yelling at the staff. Ineffective management is the downfall of a company. This location is just run terribly and needs to be evaluated by someone that has an interest in their business. Will never go back there. However, on a different note I also go to the Wendy's location in Canton Ga. on Riverstone Pkwy and this location is what the standard of all Wendy's should be. The manager is a nice young man who takes pride in his work and team and I never have an issue when I go there. It's a shame that some of the locations are just horrible and this will ruin a lunch hour when you do have some locations that are good. You should find out how to clone that young manager in Canton so he could set the standard.

I went to our local Wendy's to eat and didn't notice the condition of the restaurant until I received my order and we sat down.

The wallpaper on the walls is peeling and falling off everywhere, especially in the corners and up near the registers. Some windows sills have water damage and possible mold issues. The wainscoting under the windows had visible signs of water damage and has been cheaply painted over with black paint. There is also water damage to the ceiling tiles. The chairs are very dirty everywhere and the finish is badly worn off them. The tables and chairs are very outdated. The hallway tiles are loose, and are also falling off at the bottom of the wall, with broken chunks of wood exposed. Many floor tiles have been replaced with several different colors. The windows are dirty.

The restaurant needs renovation badly. It is very neglected and it makes you wonder what the back cooking area is like also. I question how much hidden mold there is. My family and I have many mold allergies. This restaurant represents a very bad reputation for Wendy's.

We have many other fast-food restaurants in the area, and they are all well-kept and renovated. I will not return again and will inform everyone I can of the disgusting filth and lack of repair in the restaurant.

While ordering, I informered the worker I requested for a value fry instead of a small fry. She became visibly upset and voiced her frustrations with her coworkers, in which I overheard them calling me "cheap" and saying " it's not that serious" and other derogatory names. This was during the late shift, and I was completely appalled at how rude they were towards me. This is the second time going to this specific Wendy's and they were being rude.

I went to the drive-thru on Friday night, 4-28-17, at midnight ( open til 2 a.m.). As I sat at the speaker about 5 minutes, waiting for someone to take my order, 2 more cars pulled in behind me. Thinking the speaker could be out of order, I pulled to the window, to be told, "we are closed tonight for UPGRADES". How hard would it have been to post a sign for customer courtesy, "CLOSED TONIGHT FOR UPGRADES"?

As I passed by after work this morning (2nd shift, 1:30 a.m.) Dining room lights were turned OFF, (weeknights they close at midnight) BUT several people sitting in the dining room, appeared to be "visiting/hanging out".
Is this the reason this Wendys store has such bad/inconsiderate service? After hours gatherings more fun than serving customers?

We pull up to Wendy at 3:15 and ordered baconator fries and 2 JCB and they look and tasted worried! The girl taking out order seems mad to be there and she didn't want to take our order. I am very mad about this service and this has happened before. My dog wouldn't even eat the hamburger and I tried to give it to her. I would like this not to happen again.

The managers especially vanessa and michelle are rude to customers when they got an order wrong and have to remake it. They mutter under their breath and give hateful looks. Yet, when their boss is there they act totally different. They are very unprofessional and should be fired. Then I have heard them say we as customers should have came in instead of drive thru with big orders. It's not that hard to remake a drink! I have also heard vanessa say she'd retaliate if she got complained on... Especially if it were an employee, they'd be fired.

Was bough at Wendys ; 806 S Key St, Pilot Mountain, NC 27041 drive Thru on 4/9/2017 ; 4 Burgers ; we ate them at work next day ; had it not been for me not liking pickles and taking it apart to remove them ; I could have eaten this and choked on it ; customer service at main headquarters had someone from the same store call me ; I was at work and could not answer a call at work ; (also what did they not understand about sending me coupon or something to use at another location); cause most people know if you have something made right at same store they could spit on it or anything due to you reporting them ; I still have the wrapper with the Plastic Clip closure and the dried cheese still on it ; uncalled for!