Whataburger
Reviews and Complaints

Whataburger No plant based options

My financial tracking software shows that we ate at Whataburger from 2010 to 2019 more than any other restaurant except for a local barbecue restaurant located within a few blocks of each other. July 2019 our diet became almost exclusively plant based and subsequently we have not had the option available to us to eat again at Whataburger. Apple Slice...

Whataburger Food

I went through the drive thru at What-A-Burger. The woman at the window said the driver in front of me paid for my order and drove off. She told me to park and said they would re-make my order hot and fresh. So I parked. She brought me my food and I went home. I regret that I didn't check my order because they screwed it up, again. It's bad enough that they...

Whataburger Hamburger wrong 4 times

Whataburger Hamburger

Whataburger service is aweful

Whataburger Online training access

DO NOT WASTE YOUR TIME EMAILING OR CALLING ME!, whataburger has burned their rage into me, forever! 9/30/2023 09:18am, Restaurant 1297 1) Black female brought dine in order in sac 2) black female did not pick up order # on table 3) I mentioned dine in, no tray for sr citizen, white male 4) black female brought couple next to me food on a tray! 5) where i...

Whataburger Curbside pickup order

I used my Whataburger app to order curbside in Brownwood, Texas on 9/18/2023. I ordered a taquito and 3 sausage biscuits with jalapeno cheddar biscuits and sausage, no egg on any of them and 2 of them with no cheese. I got to the restaurant 2 minutes before the app said my order should be ready. After checking in and waiting for about 10 minutes, an...

Whataburger The store 723

I visited the store through drive thru on 09/13/2023 at 7:54 pm. order number 396434, amount 40.85. I go thru the drive thru for convenience, I have a small child, a large order and its late. Well, the kids meal that I purchased was not complete, no fries or fruit snacks were included. My sweet and spicy had way to much mustard that it over took the whole...

Whataburger Being terminated over a fabrication

I do not understand why was terminated over false allegations and the person to do so was probably the one I decided to report on in store violations. I work very hard for nearly 10 years and one serious allegation which was totally false was all it took to get me gone. My wife worked there as well and she was forced to quit because after she gave notice 2...

Whataburger Burger, fries, onion rings

The burger was cold, the bottom of the bun was covered in white stuff resembling mold. the fries (and especially onion rings) tasted so bad, like the oil were never ever changed. I've had a heartburn for a day after having it (I ordered half fries, half rings, could not even finish them). Also, I was overcharged by 2.13 for my order. I spoke to a manager, got reimbursed.

Whataburger Incomplete Order; Ordered items not included upon delivery

09/05/2023 @12:05 pm. Restaurant Number 834 Order 266252 Order ticket clearly shows 'Ranch Dipping Sauce'. None was included. Issue is not with the counter person, but with the kitchen and/or order assembler(s). I even asked when the item was placed on the counter was the Ranch Sauce included and was assured it was. Then no sauce. Its not a big thing...

Whataburger Wrong food on drive through order 7/28/2023

I placed a drive thru order on the evening of 7/28/2023 for a double Whataburger with everything but mustard sub mayo and onion rings. When I got home it was a double ketchup only and french fries. I called the store, but no one would answer, so I filled out the Customer Complaint website. On 8/3 I got a response from Whataburger Customer Care that someone...

Whataburger Your burgers are terrible

Whataburger Incorrect order/employees

Greetings, First of all I would to express that the day of my Whataburger visit was my birthday (08/05) and all I wanted was a Whataburger sandwich. My order was a Spicy Chicken Sandwich with no mayo, no lettuce, no tomato and I added extra Buffalo Sauce for.50 cents. * What I received was extra Mayo with No Buffalo Sauce, so I took the sandwich back in to...

Whataburger Food was great. Service was great. No napkins in any napkin holders, no toilet paper in the mens room.

08/07/2023 @ 03:16 PM. First problem: Ordered two "combo" meals & drinks. Filled drinks and no napkins in any holders on the seating floor. Asked for some and the order taker girl just walked off. Five minutes later she showed up with four napkin packages wrapped in their paper wraps. Sets them on the table at the soda fountain area and walks off. Our food...

Whataburger Burger and customer service... Horrible

Whataburger Online delivery

I had an online delivery on 7/31/23 at 8:50 AM. The location was at 2428 Haskell in Dallas, TX. I didn't bother to check my order before leaving but found that I was missing my BOB and my hashbrowns from the order. When I contacted the store later after my appointment that morning, I was told that there was nothing they could do about it since I didn't catch it before I left the premises.

Whataburger Wait time for order.

On 7/25/2023 I went to Whataburger as I always do every morning, there is always a long wait time for your order. today the wait time was extremely long I waited over 15 minutes for my order. As I waited no one came to the window to say anything. The manager finally came to change out the cash drawer and she didn't say anything either. This seems to be the...

Whataburger Excessive loud music in dining room and management repeatedly refuses to turn down the volume of the music

This Whataburger is by far the worst managed Whataburger I have ever been in during the last 40 years. The music in the dining room has extremely loud idiot-screaming-racket they call music that is so loud that a person cannot carry on a conversation with any other person in the dining room. This situation has been going on for over ten years and when...

Whataburger Staff place dirty ketchup packet in my bag

I asked the cashier not to place the ketchup in my bag because of the potential the exterior of the ketchup packets may have been contaminated by falling on the floor or some other way. I asked the young lady to put the two ketchup packets in my hand which she did. Due to the fact that, I patronize this particular Whataburger restaurant frequently;she put...