Whirlpool
Reviews and Complaints

I bought a Whirlpool Dishwasher about 2 years ago and just a couple of days ago it stopped working. I called an appliance repair company to come out to look at the problem and was told it is the Electronic Control on the machine is bad. When he told me how much to part was, I was surprised?
So I looked on Whirlpool web-site for the part, sure enough the part was what the repair company said it would be(151.45+Shipping).
Know call me crazy or not, but why would I spend $151.00 plus labor to put the damn thing in the machine, when I paid $268.00 for the Dishwasher brand new?
Just like everything else, disposable, Just throw it away...
Just 3 words- NO MORE CHINESE PRODUCTS-

We purchased a new hot water heater in late 2013 and had it installed by the store recommended installer. About 2 weeks ago, having no hot water, I noticed that the valve/thermostat was flashing 4 times meaning an over temperature fault. There was no way to reset the fault and I had to contact Whirlpool warranty to get a new part. The labor was however not included and I had to pay the Whirlpool recommended installer $294 for putting in the new part. I have had multiple hot water heaters at this location and they all lasted 8-10 years. Having such a major repair in less than 3 years, and having to pay that much, reflects very poorly on Whirlpool quality.

I have had this frig for 37 months. Just had a serviceman here and he tells me that my mother board is out and will cost me almost 600.00 to replace with labor. He also told me this is one of his biggest calls for repairs. He has 4 setting in his shop right now. These mother boards are made in china so much for American made. I will never buy a whirlpool product again. They do not stand behind there products. I will also make a compliant with bbb and customer complaint's. I was told if there are enough compliant"s they can make them recall the item.

Much to my stupidity. I had bought Maytag washer was unaware that you made the product. Mother board died in it and was too expensive to fix. So like a dumb### i bought a whirlpool not knowing it was really same product. I've had to get it fixed once before and now it's leaking water from inlet valve area. So pissed off that this is such a piece of crap. When it cost close to 900.00.

Our dryer has not been working properly since November and this is the 5TH TIME that it is being serviced considering that it's a NEW appliance. Our house closing date was March 31, 2016 and I don't understand why a supposedly NEW dryer isn't working. It's been a hassle since we've been bringing our clothes to the washer dryers. I have a baby who I use cloth diapers since he has eczema and is so sensitive to disposables and I rely heavily on washing and drying his stuff. The service people who've come said it might be a problem with the vents in our home that's why their machine is always bogging down. Well the ventilation people who've checked it guaranteed our vents were okay and they also witnessed the dryer running with no heat at all considering I set it to high heat. The guy who've repaired our dryer Monday said he found the culprit that the ground has been touching the sides of the metal that's why 2 fuses blowed out. ISN'T THIS A FIRE HAZARD OR SAFETY ISSUE. Guess what yesterday which is Wednesday, our dryer acted up again, cycling with no heat. Vent people checked clear. Called whirlpool and its the same dialogue I keep hearing that they'll service and keep repairing until it completely bogs down BEFORE they'll replace. I know the people I spoke too just works for the company and are just doing their jobs but come on geez really it's Common sense that a new machine isn't expected to break down frequently in less than a year. We've been very patient calling for repairs but 5 times?! Im asking the whirlpool management is this occurrence common in all your new machines. Have a little consideration and empathy just because you're not in our shoes and can't relate to this.

I am writing you regarding our service contract with you for whirlpool washer . We received our next payment toward our contract and i sent check to whirl pool for $ 108.49 on 9/13/16...It has never cleared bank. Why.. Am tired of it being the only open check in our account.. Why hasen't it been cashed! Contract plan # is [protected]... Please explain.. We do not want to lose our contract with you for our whirlpool washer. It's only 5 years old. I request you check on it and let me know asap..
Thank you, mrs john fleming do not call as i am deaf. Please use email or text #[protected] [protected]@gmail.com

Dishwasher: 2 1/2 years ago we purchsed a new condo, which came with all Whirlpool appliances. We had previous experience with Whirlpool washers and clothes dryers without problems.
However, the dishwasher reeks inside with an odor that will not end. We called the seller's (Orville's) from whom we had previously purchsed several appliances over the years, and was told it would "go away' and to use Tang in the washer. But it hasn't ended. By the time we called Whirlpool, their warranty was up, and the cost of repairs equals a new dishwasher.

Range: We have had and still have 4 self-cleaning kitchen ranges, manufactured by Tappan, G.E. and others. For Whirlpool to advertise theirs as self cleaning is fraudulent. At best, it softens any drippings, then we must still scour the back and sides, the racks must be removed and hand scoured. Other self-cleaning ranges we have need only be wiped to remove ash residue.

Microwave: Is filled with unnecessary settings, causing it to "freeze" at times.

I purchased this fridge on Nov 22. 2015 from Lowe's in Abingdon, Md. In June we noticed that the refrigerator part was not cooling properly. The problem spread to the drawer and the freezer. We lost the entire contents and eventually were compensated for the loss. We had purchased a 5 year warranty from Lowe's. But since it was within the first year, we had to use the manufacture warranty. After many phone calls back and forth between Whirlpool and Lowe's, we were given a completely new fridge BECAUSE they had no one who would come service the appliance. My main complaint with this was I had to continue to call and call until they finally responded.
Now this has happened a second time, same problem. Called Lowes who said call Whirlpool. They found a repair person who called the next day and said they would not service our area. Took two more days and multiple phone calls to find a repair person about 35 miles away. They came on Friday. Tried adding freon but this fix lasted less than a day. The company recommended to Whirlpool that the fridge be replaced. On Monday I spent 3 hours on the phone between service people and Whirlpool because Whirlpool could not find the documentation. Finally asked to speak to a supervisor who grudgingly authorized a new fridge but said I would be contacted in 48 hours. Unbelievable! A working refrigerator is a necessity in today's home. I have no way to know if anyone is working on this or not. I would like a more immediate call back and resolution to this problem. Now I am just left in the dark.

My refrigerator is under warranty, I just moved into a new home. The refrigerator constantly makes popping noise at night. I notified the builder whom told me to contact whirlpool. I have called whirlpool customer service line several times over the past 60 days. They also sent out a technician. Whirlpool technican stated the refrigerator can not be fixed however, they will not bring a replacement.
Desirable Resolution: For them to bring a replacement

I purchased this new set in 2014/2015. I have been unhappy with the set since the purchase for several reasons. The washer leaves a white residue on clothing requiring rewashing numerous times that often comes out of a second wash without removing the residue or at times leaving more. The residue shows primarily on darker clothing although I have to assume it is on the lighter clothing but not showing as much. The machine does not appear to be malfunctioning so service is not required. I have tried washer cleaning products but no improvement. I have lived in this house for 11 years and my prior front loading washer did not leave any such residue so do not think it is in the water. I have used the same detergent throughout and again never had this residue before. This problem is annoying and upsetting. I then see other claims that the Cabrio washers are not cleaning clothing well. These complaints have been responded to by Whirlpool saying they will not help resolve the issues. The machine also gets off balance easily. For example a small load of sheets that are put into the machine evenly will go out of balance 3 times before you can get them washed. Finally, the washed clothing gets so tangled and knotted that you can hardly get them apart. It is hard on the clothing and takes a lot of time to straighten out before you can put into the dryer.

The dryer is a problem as well. Again, although the machine appears to be functioning properly, it does not dry a less than totally full load until you run the cycle 3 times or so. To dry a half load or less you have to add towels or other fabric in order for the items to get even partially dry. This is a total waste of gas and costing me a lot of additional time that should not be needed.

I am very displeased with these products and wish I had not purchased them. I had to pay for these items on time and it was a great hardship to do so. Then to have to deal with issues of unclean and not dry clothing on top of it is very insulting to the user. I have had Whirlpool items before and chose these over other brands as I felt this was a reliable brand. I am not sure what has happened to the company but I would not recommend them to anyone in the future.

Previous owner of home, installed a new unit in 2012. I bought house in 2013.in oct. 2015, thermocoupler went out, was sent one for free, cost $125 to have installed.
Then, in august of 2016, it went out again. Called whirlpool, they sent another thermocoupler, for free. They screamed at me, and told me "this is the last time we will send out a free part!"" paid $145 to have unit drained, and new thermocouple installed.
Now, nov. 2016.. This unit is 4 years old, has had 2 new thermocouplers valves, spent $270.. And... There is hardly any hot water.

What can I do? This whole unit, needs replacing!

Purchased the frontloader in February. By June it had this extremely loud knocking noise. Whirlpool had a company come look at it. Supposedly fixed it. Guy wasn't down my drive way before the noise started again. Whirlpool had another company come out and they actually fixed it. (this was probably a week and a 1/2 without a washer). October 11th, washer locks and will not unlock. Followed the troubleshooting from the manual. NOTHING! Whirlpool sends out a company on the 17th. Of course the part we need is not available, it had to be ordered (from another town maybe 150 miles away) October 26th part comes in. I cannot do the first appointment given(27th) to me so we schedule for 31st. Get a call that they cannot get my part because they just moved into a new office and they cannot get it without the computer. Mind you, they called on the 26th saying the part was IN. Oh well...He says I will be the first call of the day and they would be here by 9:00, it is 10:03. I call Whirlpool. Whirlpool calls service center and they say my time was 8:00-1 :00
I ask Whirlpool "This is the second problem with this washer in less than a year. When will they say enough is enough and give me new washer?" That will not happen because the warranty I have on covers repair. I say OK so who is going to pay for the 22 days of my going to the laundry mat? she says Again that is not covered under the warranty I have.
LONG STORY SHORT...I WILL NEVER BUY ANOTHER WHIRLPOOL PRODUCT AGAIN AND ADVICE EVERYONE TO STAY AWAY FROM THEM TOO.

Last week my KitchenAid (owned by Whirlpool) microwave oven ceased to function. It is a high end appliance with a retail cost in the neighborhood of $550. I investigated the standard reasons which cause such a failure: circuit breaker, wall socket, appliance power cord, etc. I found that one of my circuit breakers had tripped and I reset it. I then tested the wall socket by plugging my blended in the same socket used by my microwave and found the socket once again functioning properly. I then re-plugged the Kitchen Aid microwave into the wall socket I just tested and still my microwave would not operate. Next I went to the internet and searched Youtube and Google to learn a little more about what could go wrong to cause such a catastrophic failure. I found a wiring diagram which showed that my model has a fuse; one that is commonly found in microwave ovens ( a 20 amp 250 volt fuse which can be purchased at Amazon, the big box hardware stores, and dozens of other appliance repair websites for less than $10 and as low as $.80 on Amazon – Bussmann model ABC-20). I pulled my microwave off the shelf and searched the bottom and back of the oven for access to the fuse, as my research indicated that the fuse is the first place to look for a complete microwave failure. I could not find the fuse or an access door that might cover access to a fuse. Since my microwave was manufactured in June of 2008, my warranty was long gone and I would not be able to justify a call to an appliance repair technician that would likely cost over $100. I became resigned to buying a new microwave. I reviewed the wiring diagram and although it did not clearly indicate where to find the fuse, it made it clear that I would need to remove the stainless steel casing to find it. The repair videos made it clear that even though I had unplugged the microwave from the wall, internal components (i.e. capacitors) could continue to hold a charge which could result in an electrical shock, if I was not careful. At this point I was resigned to relegating my microwave for scrap metal recycling, so I just needed to be careful about avoiding a shock. I decided to remove the stainless steel casing and search for the fuse. Unfortunately, the six screws that held on the casing were security screws (referred to a star or torx screw with a pin or hole in the middle, it has a tamper-resistant pin in the middle) . Since I do not have the appropriate tool to remove these security screw, I pondered how to proceed. I had nothing to lose because I had already decided that I was unwilling to pay for a repair service technician, so I found a small flathead screwdriver and proceed to use it to jimmy the six security-resistant screws. I was able to remove all six screws without doing damage to the screw heads. Once the casing was removed I was able to quickly locate the fuse. The fuse was easily accessible and was held into place with a holder which enabled me to easily remove the fuse without exposing myself to any danger from electrical shock. I removed the fuse and headed over my local hardware store and purchased a package of two identical ABC-20 microwave fuses for $3.49. I returned home, replaced the fuse replaced the casing on Kitchen Aid microwave, placed the microwave on the shelf from which I had removed it, plugged in the microwave and I have been using my microwave without any issues for almost two weeks now.

My questions are:
Why would a company who touts themselves in a press release from June 21, 2016 as creators of “consumer-centric innovation” bury a $2 fuse in casing secured by tamper-resistant security screws and therefore rendering a $550 microwave to scrap metal?
Why would a company put out a press release on June 21, 2016 touting “Whirlpool Corporation Makes Newsweek's 2016 Green Rankings for Environmental Efforts” when their design renders a perfectly good microwave as scrap metal because they use tamper-resistant security screws to limit access to an easily replaceable $2 fuse?
I have contacted both the office of the president of Whirlpool and senior members of Whirlpool press relations team and asked if they have ever replaced a fuse in their automobile. I asked if they chose to replace their own automobile fuses or pay a dealer at a rate of as much as $100 per hour to replace the fuse for them. All I heard were excuses of how opening the case on my microwave exposed me to shock danger because components in microwaves store power even when unplugged. However they had no explanation of why their design did not include a hatch making the fuse safely accessible. Further, I asked wouldn’t a hatch accessible fuse be much more “consumer-centric” and better showcase their “environmental efforts?”

dishwasher model DU1055XTST2, hinge pad WP8268961 fails every 3 or 4 months since Dec. 2007. After showing V&V Appliance Parts my receipts from the last few years, they said the broken part would be replaced for free. Finally after all these years and $$$$$$ and time spent on repairs I thought if I could replace them for free the problem would be easier to live with. Unfortunately they will only replace one set for free! Without a doubt I will be replacing these little rubber pads in 3 or 4 months again and again. How can I get a decent replacement part that will hold up my door? I have increased the spring tension so the door will not drop quite as hard when the pads break. The unit works fine after 8 or 9 years, but very frustrated spending $10 every 3 months to hold the door up!

Bought a frenchdoor refrigerator from ABC warehouse during the manufacturers warranty it was making a very loud noise intermittently called whirlpool and repairman was sent out could not find any issues did not look at the unit just said he didn't hear it. ABC contacting me about an extended warranty which I purchased it covers repairs and if it cannot be repaired replaces the refrigerator what they don't tell you is how long those repairs can take. 8-12 the refrigerator sounded like a freight train going through my kitchen called the soonest they can send a repairman is 8-24 determined that there was major ice build up stopped the noise and ordered new parts came back 8-31 was here most of the day new compressor new evaporator told me it would take a while to cool down morning of 9-1 awoke to a terrible order and water all over my hardwood floors and a totally dead refrigerator, freezer and ice maker. Repairman returned was unable to do anything told to throw everything away not safe to consume anything from the fridge. ABC store was great spent time tracking my case gave me a case # and # to whirlpool another bad experience after a hour and 20 minutes told me I had to schedule another repair and the soonest I get a repairman is 9-13 not that it will be repaired then just someone will be out to LOOK at it. We went to rent-a Center and rented a fridge which is in my Garage (not convenient) I see a lawsuit in my future. The saga continues. Terrible costumer service even worse products

We bought a new Whirlpool sides by side refrigerator on July 31.
I was cooling OK for the first 2 weeks, came home on vacation to a 45 degree refrigerator, kept an eye on it, called the company on the 25th of August, they sent out a repair tech, he checked things over and said it wasn't kicking into defrost mode. Made some changes and left. Next day it was up to 73 degrees and called him back, he said must be the circuit board - got that on order, bought out the part 4 days later to replace. After 24 hours of running- nothing changed. Repairman came back out said he would call the company as they expected it to be a wiring problem that they are not allowed to work on. They would have to replace the refrigerator. On Thursday he said we should expect a call from the company to discuss delivery of new refrigerator. Heard nothing that day, and I called in of Friday to be told that I should expect a call in 3-5 business days. So it will be 2 weeks worth of NOT having a refrigerator before I will hear back from them and who know how much longer to wait to get one delivered.
I thought Whirlpool was a much better company than this runaround and BS delays that I'm getting.

I bought a new washer and dyer and have had several repairs on the washer. It throws every code imaginable has never worked properly. I have had the repair people out several times and yet still not fixed. Any mother would know what a horrible inconvenience this is with a family. Just whirlpool had another appointment at home and did not show. Called today and said 2 weeks they will try again. This has been terrible customer service and a terrible washing machine. I know am asking for an different washing machine since they can not figure out the problem and i have been dealing with this. They said its not feasible are u kidding? This is how you take care of your customers i have been patient for over a year since the purchase with yet still no help!

We bought a Whirlpool Refrigerator through Home Depot. On next day after they deliver, I tried to adjust one of the tray of freezer, it came out but made a dent on side. Since it was within even 49 hours we request replacement. First of all it takes 48 hours to put the replacement order to process, even if they claim that they are open until 8PM. Still we did not bother then when they call to schedule to deliver replacement and pick up the new one they specified with me that it will happened on same time. As per their policy they supposed to call through their automated system evening before, no calls within 24 hours, no one there to help on the top of that when I called day before 07/22 of my scheduled delivery day she said, why don't you call us back in the delivery day of morning for confirmation otherwise everything is scheduled. I called on 07/24, the 1st operator said yes, everything (pick up & Drop off) scheduled for this afternoon. Then I asked about courtesy call night before, oh, sorry but I don't know why you did not receive so I asked her to transfer my call to her supervisor and then she said, oh, nothing is scheduled. In between same time from my cell I called delivery team and their supervisor said only pick up scheduled. Replacement, they can't see. No one know what they are doing. Other than fake apology all they can said is when their day is open that day they can deliver, nothing at all. If I don't want it then go back to Homedepot & then process the cancellation. I am going to complain to BB, no courtesy, no one knows what they are doing, rude.

My wife and I moved into a new house, on the very first night June 6th, as luck would have it, our Whirlpool Refrigerator stops cooling. I call a respectable Charleston appliance company the next morning; within 24 hours the problem has been diagnosed as a leaking or blocked compressor, the parts overnighted and the repair scheduled for noon of the same day that the parts arrived...the issue would have been resolved within 36 hours, however for the tune of $800.00 USD.

Admittedly, I did not do my due diligence and check on the warranty status prior to the service call. Out of curiosity I called Whirlpool to check...now as luck would have it, there were three weeks left on the warranty...Fantastic! We were assured the product would be fixed at no cost by a liscened Whirlpool technician. An appointment was made by Whirlpool for the next business day for Authorized Service Inc.

And now the frustration begins...

The following day ASI cancels the appointment to reschedule for the next day. Fine I say what's one more day without refrigeration. On Friday, day four, ASI sends out a repair tech to diagnose the problem. He determines the same, a bad compressor...He then tells me with a straight face I'll order the parts and someone will call within 5-7 business days to schedule, not fix, but schedule an appointment to repair the broken Whirlpool product. That meant it could have been June 22nd before an appointment was even scheduled for the repair...Two weeks after I reported the problem to Whirlpool.

My wife and I realize that refrigeration is a First world problem but we also thought Whirlpool was a First world- top rate company. We thought Whirlpool could and should do better ...because remember we already knew from the first company that the necessary parts could be in hand within 24 hrs.

So I called Whirlpool again to register a complaint. I was told that they could only use ASI and that they had no control over scheduling. They suggested that we have the parts shipped directly to the house to help speed the process and extended my warranty for another 6 months. But based on this experience their warranty was the last thing we wanted.

Parts arrived June 15th, I call ASI, to schedule the appointment, June 28th, is the appointment given. Day 20. The night before the appointment around 5 pm, ASI calls to say, that Charles the only certified technician for this job is now unavailable. ASI reschedules for July 8th. Exactly one month after Whirlpool was notified of their broken product under warranty.

We call whirlpool again, they apologize and extend the warranty to a full year but again there is nothing they can do. So...

a) Is Whirlpool really telling us that for a city of 130, 000 people, Charles is the only certified technician who can install a compressor. &

b) Is extending their same lousy warranty the only resolution they have.
No store credit, a spare mini fridge maybe, a free cooler, something!

There are plenty of third party warranty companies out there, why would anyone ever want a Whirlpool warranty if a Month is the best they can do.

The washer was purchased in January of 2011. Price that was paid is $619.00
Machine stop working this month. Called for service and was told that the mother board along with the pump needs to be replaced. Called Maytag to find out what the cost would be for the aforementioned products and was told parts were discontinued. It seems very odd that a washing machine a little over 5 years, has no replacement parts because they have been discontinued. Were these parts defective? I have had whirpool appliances in excess of 40 years, stove, refrigerator, dishwasher, etc. I am very disenchanted because we can't have the washer repaired and it seems that the life of this appliance was way to short.