Whirlpool
Reviews and Complaints

My brother Jeff Tavares bought a new refrigerator from Lowes Waipahu, and also purchased Extended warranty for our Mother Sylvia Dennison in her 80's. My mother's refrigerator broke down with refrigerator and freezer is working on April 17th 2017. My brother Jeff called Lowes Waipahu April 17th to get a refrigerator technician to fix it. 1st they told Jeff tech will come Thursday April 2oth from 1pm-3pm. Then they cancelled and told Jeff tech will come the following day on Friday April 21st and it will be all day wait for tech to come to fix it. I waited all day at my mother's house that friday with no show, not even a call to say they were not coming. We have to use a big cooler to keep our food from not spoiling. I got a phone number from my brother Jeff that Lowes gave him for a tech to find out status on tech that I found out was a contractor for Lowes but not refrigeration. I then resolved to indication that Lowes is giving us the run around. I called Lowes Waipahu talked to the Manager named Kam and explained my situation. He understood, and informed his employees in that section of interest to get back to him about getting me a confirmation date and time tech will be on my case, and Kam will get back to me with confirmation. I waited and never got a call back. We are a Lowes customer that feel we did not get what we paid for a new dependable refrigerator and paid for extended warranty. The hardship my 80 year old diabetic mother went through due to bad Lowes customer service it's like being homeless living in a house using a cooler for her food. Buying ice every morning and draining cooler daily. My mother has insilent bottles that have to be refrigerated or it could jeopardize the medication that could be tainted. If we cant get our refrigerator fix a.s.a.p. I will expose your Company Lowes Hawaii on our News Station here KHON Consumer Report about your bad customer Service you have, and all what happened to me. I found out through my nephew a carpenter that some of friends that were contracted by Lowes pay too low for them to ever work for Lowes. That Lowes don't have a permanent refrigerator tech staff they have to look and find contractors to fix products from Lowes. Lowes hires the lowest bidders contractors. If things don't look up toward my bad situation my brothers and I will take further legal matters. Also Lowes will be known for all these unfortunate bad customer service throughout the State of Hawaii. and nationally if this isn't taken care of a.s.a.p..
Gil Tavares Email [protected]@hawaii.rr.com

When the heat gets too high in this oven, or when using the self cleaning mode the fuse malfunctions and the broiler no longer works.
I have replaced the fuse 3 times now in the last year.
Do you have a fix for this?
This problem seems to be all over the internet and one that should be addressed.

I would like Whirlpool to resolve this problem and to contact me at my email address:

We bought this model kdfe304dbl diswasher in jan 2015 for $720 and have never been happy with it. We did not know if the problems were because of gov't regulation or we had a bad unit. The unit was very slow. It took hours to complete a cycle. It left waste on the dishes and it didn't dry very well.
We made sure we were following all the maintenance guidelines and finally called for repair out of frustration. The repair estimate is $325 parts and $125 labor - outrageous for an appliance just 2 years old. The serial # is f4502022162.
Please provide a parts and labor authorization for the repair.
Please contact me:
Rich crim
636 barrocliff rd.
Clemmons, nc 27012
[protected]
[protected]@gmail.com

Have had a Maytag Bravos X washing machine which worked well for 3.5 years when recently the spin cycle did not drain water from clothes leaving them soaking wet. I called the 800 number in my warranty booklet and was talked into purchasing an extended warranty from AIG for $319. That was my first mistake as every time I call to voice my concern over length of time it has taken they tell me that they can't help and I must deal with AIG. AIG tells me I must 'go thru the repair process' which started when the contracted repair company came . They have come to my home 3 times, each time finding something else wrong, necessitating approval and then ordering a part.
I have had to take 3 mornings off to wait for repair people, soon to be a 4th, have spent $35.50 at laundry mats and seem to have a worthless warranty, which if I cancel would be less than amount I paid since their are outstanding claims. I can't figure out why they have not been able to figure out what is wrong since they seem to have a device they hook to the machine which explains the error codes .
I could have bought a new machine weeks ago, at this point I would like to be reimbursed for the warranty or at the very least reimbursed for my laundry mat costs

I, Elver Lene Davis, bought the refrigerator about a year ago and it hasn't worked since I got it. It had defaults since I had it and no one ever came out to fix it. When I spoke to someone they told me that I should have gotten a warranty. The contractor that they finally sent out was very rude and told me that I should have replaced the air filter myself. I also purchased an Amana refrigerator prior to the one I have and it was not working properly. I have spent around $4, 000 for the products. I am continuing to have problems with the products. The refrigerator I have now is not working properly. The light will not stay on and the water and ice dispenser is not working at all. I would appreciate it if someone will contact me as soon as possible regarding this matter. Thank You and Have a Blessed Day.

On 11th March 2017 there was a women's day interview drive arranged by whirlpool. Sorry to say but it was just a publicity stunt. I was called for Design Engineer post but I was not even given a chance to give interview. They wasted our entire day. We waited for our chance but we were not attainted well. On top of it we were told that the panel is not available and we will get a telephonic call but till date we never received any call. This a very shamful act of the HR team of whirlpool india. This incidence took place in corporate office of whirlpool. So far I had interest in working with whirlpool but henceforth I would neither like to give any interview for this company nor buy any product of whirlpool. If big MNC's think that our time has no value and that we can be laughed up on anytime than I feel sorry for such companies who cannot keep their credential.

When my wife and I moved into our new house around 2 years ago we decided to purchase the whirlpool black ice appliance for our kitchen believing they were good quality products for the higher price tag. However, since then we have had nothing but problems with the dish washer and oven. The oven has been serviced 5 times already, has nearly burnt the house down numerous times and almost killed my dog. The heating element was faulty, but I was not informed of this till the third geek squad service technician took the time to call whirlpool corporate. Prior to that, the oven would fill with gas and the flame would be delayed in turning on. When the pilot would finally light, it would blast the oven door open with a ball of fire. On one occasion my dog was near the oven and had the whiskers on the right side of his face singed off. Now after replacing the element and having no issues for a few months, I find that when the oven and stove top are both activated it over heats the controls and shuts them off. While this wouldn't be an issue if it was a built in safety measure, the controls shut off but the gas and pilot stay on and continue to heat the oven uncontrolled. This has happened several times and when a paid service technician came out, all I was told was to continue to unplug the oven when this happens. I was also told that if the mother board is damaged, it would cost as much as a new oven to repair it. These are just the issues with the oven, the dish washer has slowly done a poorer and poorer job cleaning the dishes inside it. But now it will begin the cleaning cycle only to shut off mid way, fail to rinse everything off and fail to drain the sitting water at the bottom. I'm able to press the drain button, but still have to go back and hand wash everything that was put in. Hopefully this is unusual and whirlpool will remedy my issues rather then tell me I am out of luck.

We ordered a whirlpool from home depot that arrived visibly damaged. We sent it back. It took 2 weeks to get another one that appeared undamaged. After waiting another 2 weeks for the installer we were advised the new dishwasher was damaged...the door would not open properly. We called Whirlpool and were told they wood send out the repair service...another week. The repair man told us the sides were damaged as well as the tub and it would be better to have a new one sent out. We called Whirlpool and were advised if it could be repaired we could not get another one. The repair service said it would be a minimum of 3 weeks to order a new tub. So Whirlpool sent us a new dishwasher to replace the first obviously damaged one and then when the replaced proved to be damage as well are making us wait weeks more to wait for repair before it can be installed to see if it even works after sustaining enough damage to require a new tub!

My husband and I purchased all new Whirlpool kitchen appliances (refrigerator, range, microwave and dishwasher) on November 25, 2016 from Home Depot in Belleville, IL. The appliances were delivered on December 27, 2016.

On March 13, 2017 we came home from work and was going to cook some dinner. When my husband turned on the stove, none of the burners would come on. So I tried the oven and that did not come on. The clock display was on. My husband went and turned off the breaker to the stove and turned it back on and that is when an error message popped up on the display where the clock is displayed. He tried it again thinking it would reset the system and same error code appeared (sorry I do not remember the error code number).

I then called Home Depot to tell them about it an they referred me to Whirlpool. I called the number at Whirlpool and they said they would have a service guy come out and take a look at it. He came the next day (March 14). When he pulled the stove out and opened up the back, the wires were all burned (to the point where the casing was burned off and wires are exposed). There are ashes in the pan under the wiring . A couple of weeks prior, we smelled something burning when we turned the oven on. It was like what you would smell if something was new and just burning off the excess of what they coated the oven with. We did not realize it was the wires.

The repairman (the one that Whirlpool sent out) determined it was due to incorrect installation (which we paid Home Depot to install). He mentioned in his assessment the wiring harness and possibly the control panel would need to be replaced. My husband went right up to Home Depot and showed them the paper the repairman left with the problem, Home Depot started a case and contacted the installers (Linn Starr) with the document from the repairman stating what is wrong. On March 20, 2017, we received a letter from Linn Star stating they installed the range properly and is not liable for the damage to the range.

Today, April 6, 2017 I finally received a call from Whirlpool Safety. They asked me a bunch of questions and then determined it was the installers fault not the manufacture of the range. They gave me a number ([protected]) to reference my case. My husband and I do not want to get this fixed. We are afraid that it could cause a fire . All we want is a new range but Whirlpool is not budging, They have made an appointment for one of their repairman (a different one) to come and look at the range. Can you believe it? They are sending one of their guys to look at it so he can say it's fixable. They claim they are doing everything according to the warranty. The one thing they do not consider is the customer. We are the ones paying for a stove that we cannot use. What if they fix it and it burns out again, then what? What if the next time it burns my house down?

After several calls to Home Depot, they agreed to "loan" us a stove until the situation is resolved.

We don't know what to do, all we want is a new stove. Home Depot, , Linn Starr and Whirlpool should all be ashamed for not taking care of the customer. It just goes to show you how these big corporations prey on the consumer. None of this was our fault. We bought this stove in good faith that we would have it for several years.

498 essex street lynn ma, Cobbot Hill apartments. I'm not sure if they work for the Whirlpool company or if they were just a part of the contracting company but there were two men installing the new oven and one of those men were extremely rude, complaining about unwashed dishes. Keep in mind that I woke up around 7:45 am and The workers came into this apartment exactly at 8:00 am. The other told him to be quiet because he was afraid of getting fired, the one complaining however stated "so, I don't care if i get fired. People need to hear this before they actually start changing." I'm not upset, more so worried that this man is going around talking rudely to other people. If he is a part of the Whirlpool company I just hope you guys do a better job of training your workers to respect other people's homes. The oven looks nice at least.

I purchased a Whirlpool Whole House Complete water filter system from Lowe's Home Improvement center in July of 2016. I also purchased a Whirlpool Water Softener in October 2016. The filter unit I purchase to replace a cartridge unit. My water was clean after the new water filter was installed. After the water softener was installed, my water turned yellow and it never cleared up. I finally called your customer service department and he said to bypass the water softener and check the water then. It started to clear up. Then your customer service man sent out a service man out from Clear Water Co. He said the filter wasn't working and he suggested I purchase one of his filter systems for $2000+. I was charged $80 for his call because he said the water softener was working ok. I then called your customer service three times and they told me that the filter was only made the filter out chlorine and sediment. I was getting sediment in my toilet tank an bowl. They want to know where my filter system was mounted, and I v told them before the water softener. Your customer service depart. said it can't be there because it will go bad. I just read the question and answer section on the Lowe's website, and the customer service person says it can be mounted before the water softener. I wanted the filter unit replaced under my warranty, but customer service refused. This filter is advertised as a "whole house COMPLETE" water filter. One customer service person says it can't be mounted before the water softener, the other person from customer service on the Lowe's website "question and answer" section on the water filter site says it can be before the water softener. The purpose of the water filter before the water softener is to prevent the mechanism in the water softener from getting plugged up. I had a Sears Kenmore water softener before the Whirlpool water softener for over 15 years with no problems, and had clean, clear water with the Whirlpool filter before it for 4 months before the Kenmore's timing motor went out. I am not happy with the results of this combination or the lack of warranty support, the false advertising of a "complete" water filter system, the conflicting responsored or read, order of installation, and the $80 I was charged by the service person that was sent out by Whirlpool customer and suggested I buy one of his $2000.00+ water filter. He also never said that the water filter should not be installed before the water softener. He just said the Whirlpool filter wasn't working. I will take my complaint further if necessary.

I have a top loader washing machine "cabrio" model number wtw80400w1
I had the washer set on bulky sheets and deep water and extra rinse. I had a shirt come out with light spots on it. After a closer examination i discovered that the light spots were dry spots after a deep water wash with extra rinse. Worst washing machine i have ever owned. I tried and tried to wash clothes. I actually hate it.

The problem is with the handle. I caught my towel on the handle causing me to drop the crock I was holding with the towel and cracked the range top. I have cut myself on it and I continue to catch clothing on it and have ruined many shirts. I was wondering if anyone else has had this problem. I would never purchase this item again because it is extremely dangerous. The handle is very sharp on both sides.

We've had a terrible experience with two Whirlpool refrigerators (gold line, French door):
The first one broke after three years of use and several technicians who came in to service it recommended replacing the unit because attempting to fix it would have been as costly as almost buying a new one...and they couldn't even guarantee it was fixable (the refrigerator was loosing coolant). We went to a very stressful time having to wait for technicians to be scheduled and them to hear them say they weren't able to fix it. Having to throw away food which would go bad almost every day, and making sure our newborn had something fresh to eat every day was an awful experience.
In June 2016, we bought a new refrigerator (same brand and style, because we wanted to keep the same set of kitchen appliances and also because the options are quite limited when it comes to the size we wanted, which is the largest available). A few months ago we started to have problems with the new fridge as well, which has stopped cooling properly (the fan located behind the crisper at the bottom of the fridge has started to build up ice, preventing the airflow from circulating throughout the entire fridge and freezing the veggies we keep in the crisper) . The unit is still under the 1-yr warranty, and we have contacted Whirlpool a few times already...after a few tech visits, and several parts replaced (of course, after our patience was stretched to the maximum waiting for the parts to arrive and the technicians to be available) we are told that the main board would have to be replaced. We are back to the stressful days when you don't know whether we have to run to the store to buy milk for our little one in the middle of the night...When we contact Whirlpool the first thing they ask is whether we're interested in extended warranty! This seems quite insensitive...and as much as I understand there's a policy in place and they try to fix the problem, our trust in a brand that claims to be the leader on the market has vanished. Starting from technicians who were unfamiliar with our refrigerator and cancelled the call in the last minute to having to wait for parts to arrive only to discover that the problem is caused by something else...we really wished that Whirlpool could stand behind their product and offer better products and costumer service.

Purchased 40 gallon hot water heater from Lowes in San Antonio 28 February 2017.
Installed it. It never worked. Got the 5 flashing lights of death.
Customer service voided my warranty for no reason. I uninstalled it and moved it. Then they tell me the cannot verify the installation. They still refused to help. I bought it from a LOWES of course I installed it myself. It is a hot water heater not a nasa rocket.
I want my money back for your piece of junk. (517$)
It is now sitting at the end of my road. The chickens can sit on it to their hearts content.

Hello, my name is Bryan.
I bought two matching refrigerators, but they don't match well. IF you look closely, you see the gap between the freezer & refrigerators is different, and one has white in that gap, while the other is grey in that gap. Strange!
I got these 4 months ago, and cannot understand why they are different?
They both function well, but they do not match.
NOTE: I am hosting a decorator meeting in November 2017, and expect 700-900 women at my house to see my new remodel.
I live in The Villages, FL, and host lots of parties. I am the only one with two matching refrigerators, and they do not match well.
Please assist, as this gives both of us a black eye!

Thanks,
-Bryan
248.420.9617

This refridgerator was delivered to my home on December 1st.2016. It worked just fine until about mid Febuary 2017 when I noticed it was not cooling. I did the troubleshooting as per the manufacturers instructions. On Febuary 23 rd. 2017 I had a Whirpool Service technician come to my home to assess what the problem was. He was unable to diagnose problem and called his support tech. They had some conversation and he told me someone else would have to come and "unblock" the problem and said someone would call me the next day to set up a time. Feb 27th...72 hours later I had received no communication. I called customer service again and they told me a different story... " Parts had been ordered and it would take 5 business days and someone would call me when the parts were in to set up a time to do repair. Since then I have heard nothing directly from Whirlpool or the Technician. I have personally called the Whirlpool Customer Service call center three times since the 27th Feb. and was told each and every time that they have either messaged or spoken with technician and that he would contact me... Which has never happened. I spoke with a supervisor today March 21st. As always apologies for the inconvenience is offered. I was told that the technician would call me to update me !.
I am thoroughly frustrated and very angry that there is zero communication from the technician and that I am personally unable to connect with the Company/technician involved... According to the call center they cannot give me the contact for privacy reasons.

We have a top of the line Whirlpool 4 door refrigerator. It is just over 3 years old. It broke approximately 6 months ago and fortunately had purchased an extended warranty. But, we found out the Whirlpool no longer actually owns the extended warranty, but that it is a private company that provides the warranty service. Long story short - it took almost 6 weeks for the appliance to be repairs - having the compressor replaced and the evaporator.
Today, the freezer section has just failed. All the food is unfrozen and once again the refrigerator is failed.
Hard to believe this is the top of the line product of Whirlpool. If there was ever a "lemon" this is it.
Contact the warranty service and same as before - they took our information - told us they should be contacting us in 2 business days . We expect another month at best before the refrigerator is fixed once again. If only we could send it back.

I purchased washer for approximately $1, 000 in mid-2011. I am single with no children so usage is about 50 % of normal. The control unit went out and is no longer available. I have to trash this washer. Whirlpool is generously (right) offering me a discount on another. I've already sworn off Whirlpool completely. My question is: why was I told that they are required to have replacement parts for seven years, then somebody else said well, six or seven, then another person said that's from the manufacturing date? Is there or is there not a law besides in California? I learned my washer was manufactured in November of 2010, which is not even close to seven years. I have checked online for this electronic component, also. The washer is headed for the junk yard. I purchased this and the dryer at Sears and spent over $2, 400.00 because I knew I would be retiring in two or three years and assumed it would last as long as I needed.

I purchased a washer and dryer set for $1200.00 first new set I have ever had as I usually buy used.I wish I had bought used.The set is 4 months old.Washer has been broke for 2 weeks repair company fixed with new computer board and other parts today .Was so happy I could do laundry my excitement turned to tears same problem water keeps running, timer jumps from 36 minutes to 1 hour fifteen minutes turned machine off and starts doing the same thing with the lid open.I have been told by home depot they have a 48 hour return on appliances so I guess I m out my money and will have to buy a cheap used set.For some reason it cannot be fixed.I wish I would have known that home depot just sells no customer care at all.I will never shop with them again and I will put the word out on them.