Whirlpool
Reviews and Complaints

I never seen such bad service before. My washer has broken down various times. Anything from the belt broken to chip broken.
Now the brick has been really good to me, but transglobal has not.
It been over a month with no technician available, and the washer is filled with water.I can't even open it to remove the water.
Furthermore they are only given me 400 for my washer which the washer has been giving me problems since the get go.
They were absolutely not willing to work with me at all. I even told them I would call a service technician and they should have to pay half for it . The guy says it would be based on approval, and I said why . OK think that's more than fair.
Don't buy the extended warranty with these guys they are nothing but problems. They also won't return your calls either and you'll be doing several trips to the brick. Also the time on the phone.

A Maytag fridge was purchased July 19 at Bad Boy Barrie, delivered July 21 and leaked when plugged in. Whirlpool contacted and technician arrived 7 days later. Maytag fridge was overfilled with refrigerant after factory.

Contacted Whirlpool again and on hold for over 30 minutes to speak with an agent. Upon reaching an agent was advised at that time the this fridge did not meet code when tested at manufacturer, and had been originally sent back. At this time I was approved for an exchange as per my request. Advised an exchange team member will be contacting me shortly. Nine days later I received an call and told to find a model I wished to exchange for. A direct line was provide to me. Upon called with a model number and was unable to complete my call. Had to call customer service and on hold for 45 minutes. Told I could not be transferred to Exchange Team and advised someone would call in next 48 hours. It has been over a month since the initial complaint and I still do not have any resolve to this defective fridge.

I bought extended service plan from KitchenAid for my refrigerator. I got whirlpool service for my ice dispenser.. Technician replaced malfunction parts but did not test the unit then reported completion to service plan. I tested this morning after ice is fill in the box, nothing came out from the dispenser. I called the whirlpool . It was my most horrible experience about their service representative name Kalyan.. Mean and rude gril. Refuse to arrange the repair for their incomplete work and refuse let me talk to her supervisor. I have to go through my extended service plan again and wait for another week for my deserve and paid services. Whirlpool shall be more sensitive about their name and provide good service training. People is going to switch to LG or Samsung if American company don't watch their quality and service.

On 2/25/13 we purchased a Gold Series French door refrigerator with an ice maker and freezer at the bottom at the cost of $1850.00 from H.H. Gregg in Joliet, Illinois. Model Number WRG989SDAMOO/Serial Number K23109890. March or April of 2014 the ice maker was leaking and stopped producing ice, the freezer would not freeze and water was leaking inside the fridge. We called HH Gregg and a repairman came and fixed it. While he was there he commented he was surprised that the fridge just wasn't replaced because the repair fees were almost as much as the fridge itself. Ever since the repair the fridge runs loud. Thankfully it was still under warranty.
Unfortunately we did not purchase a second warranty and now July 2015 the same exact issue has arisen. Again, no ice, leaking and freezer not freezing. We have purchased more than just this Whirlpool product over the past 2 years we have also purchased a washer, dryer, dishwasher, range and plus this fridge from you as well.
Checking on consumer reports there have been many reports of malfunctions of this Gold Series fridge. I entered a review on consumer reports today and soon I plan on notifying all our Facebook friends and next step the Better Business Bureau.
We are not happy. This is not what we expected from your products. People work hard for their money and for the food they purchase. You should stand by your product without the public having to pay huge warranty fees because it malfunctions. We have children, grandchildren and friends who will be purchasing these sorts of products in the future and I would have liked to tell them that Whirlpool puts out great products that they stand by. I am in the healthcare business and breakdowns in equipment are reported to the FDA and the providers replace them and if something harms a patient they are liable. This is not as serious as that, but your company should take pride in integrity and doing right by your customers. In this economy it is only right.
Is there anything that can be done to rectify this situation short of expensive repairs? Please contact me to discuss this matter. Thanks for listening.

Purchased this Whirlpool French Door in Fall of 2009. For 2 years the drain hose leaked but ran under the kitchen floor and we did not realize we had a problem til the wood towards the front of the fridge under the linoleum buckled. We had to rip out the entire floor. At this time we looked under the fridge and saw the hose did not actually go to the pan because the drain pan was broken in pieces in a housing and obviously was like that when we had it installed. Whirlpool would do nothing, warranty had run out so expense on us. We then proceeded to put the fridge up on wood blocks so I could put 3 cookie sheets under it to catch the water when it would self defrost. This worked for about a year. Over the last 2 years the fridge part does not maintain temperature and the freezer gets a large ice build up that I have to take a blow dryer to. The drain plug, hose, etc. keeps icing over and/or the compressor is starting to fail. I contacted whirlpool since this thing is only 6 years old and they have not responded.
When I went online I see that my complaints on the FrenchDoor style is common and other people have had the same issues. There have not been any recalls on this that I can find. The whole reason I purchased this unit was because I replaced a 22 year old Whirlpool Gold Side by Side that never gave me an ounce of trouble and thought they made good stuff. Maybe they did in 1987 but not in 2009. They will never my business again.

We have ordered refrigerator from the company www.whirlpoolindia.com. I was so pleased that I have found good refrigerator and waited for the news from the seller. He told me that the refrigerator has been sent and after some time, he told me that my order was cancelled. I don’t really understand him and wanted to change or cancel the deal, but the seller kept silence.

We have Had 2-service providers A&E, Jerry Appliance ! we have a side/side Refrigerator that is not making Ice cubes [protected]@ also, leaking from dispenser for Ice cubes-Flap door is not closing all the way, so cold air is coming outside Mixed with room Temp/Humidity etc...3- Ice box's and 1-lazer light replaced and still not working! Service providers are not Trouble-shooting or this problem would be solved. Hard to get service quickly "At Least for call backs moved to front of line" for service providers..There should have Escalation, No Waiting for Emergency service ...water is leaking on floor for past 1-1/2 weeks.No Service Lowe's service made appointment 6-29-15 we can't wait almost 2-weeks out for service...Need help Now...All service provides keep issuing New Ice Box's and that's not the problem...Need a New whirlpool [protected]@ or Fixed quickly ..This will be 4-times still same problem...

The gas hot water heater does not want to light at all. This situation has been occurring every 2-3 months. After calling the company, the company advised to call a licensure plummer. The labor for the plummer is $200 which is ridiculous. The gas hot water heater was purchased in 2011 and is still under a 6 year warranty. I'm not understanding why keep replacing the part when it continues to fail. The company is not honoring the warranty at all. Something needs to be done about this situation.

This morning we had a washer/dryer dropped off at 11:00AM. They knocked the door into the wall and left a hole from the door knob while they were setting up. Not a big deal. After install, we left for a while. Came back to do first load of laundry and literally watched the roaches swarm out of the units as soon as it was turned on to start the wash cycle. Of course the store is closed now and tomorrow they are not open. ...Ran and bought Roach spray and have almost gone through the entire spray can already. We are beside ourselves with disgust! NEVER AGAIN!

I have a whirlpool refrigerator (model #gb2fhdxws07) that was purchased on 12/31/2012 for $1300. The compressor on the refrigerator failed on 3/17/15. I called whirlpool customer service and was offered an extended warranty to fix anything that was wrong with the refrigerator for $330. A repair person was sent out the next day and was told Whirlpool would not cover this problem and would refund me my money for the extended warranty. This is not an acceptable response for a major company like Whirlpool. Would you throw out an appliance that was too expensive to repair because the company that made it cannot guarantee it will function after one year? Well I had to. I have now purchased another refrigerator for $1600. Not only did my refrigerator fail, but my Whirlpool oven (model #wfg540h0as0), purchased a week after the refrigerator, now needs to be repaired because the gas oven fails to light. When I told the local appliance store of this problem, they said this is common on this model. This was the second oven I received because the back control panel on the first one blew up in my face after I plugged it in the first time. I know this will probably go to a secretary that will file this email in their recycle bin, to never to let any management personal see it, but I should try to get a more acceptable response. A large company, like yourselves should be accountable and help consumers when they have a product that fails and has a manufacturer defect on something so new. This should be an embarrassment on your part for all the failed Whirlpool products I own. I contacted the Better Business Bureau about this matter, and was basically told by Jake Houser (Executive Staff, Whirlpool), too bad, so sad. I think if there was a picture he could of sent it would have been him holding his two middle fingers to me. I noticed you are a part of most of the social media websites, so I will be posting to them, and my own, that Whirlpool is a company not to be trusted, or dealt with and does not stand behind their products and services… I will post that in the most respectable and politically correct way possible. And I will tell friends and family to look elsewhere for their appliance needs.

I purchased a brand new Whirlpool front load washer and dryer from Home Depot in late April 2013. It is less than two years oLD and already has had to have two service calls on it. The first time there was an issue with adequate water temperature. This time I got several errors. When the repair technician arrived today he diagnosed my pump is gone and wants $350 to replace. What choice do I have? . I use this machine less than 2 times per week and it is less than 2 years old. My old Kenmore set was 14 years old and had one minor service call in all those years for a broken swtich on the lid. Two service calls in less than two years just shows the type of inferior crap that these companies are making and selling. When i called Whirlpool to complain I was told that i should have bought the extended warranty. Fantastic customer service. Will never EVER buy another product from this company again! If I were you i wouldn"t either.

Whirlpool's unacceptable customer service!

Dear whirlpool management,

Less than one year ago, we bought a whirlpool dishwasher,
Type adp 4411 from khoury home, lebanon's leading retailer of household products. From the begining, we were not really happy with the performance of the machine, which we felt was not cleaning as well as it should.
But the nightmare for us came, when ten months later, we came home to an electricity burning smell and smoke from our whirlpool dishwasher, which had been off. Thankfully, our electric security system in our new apartment worked very well and shut off, so that our apartment didn't catch fire.
It was a shock, but knowing that our machine was still under warranty, we contacted whirlpool to let them know what happened. The bigger shock came when the company told us that the electric board is burnt "probably because of high voltage when the electricity came too strong one time" and that we have to pay for a new board $190 because such cases are not covered by the warranty! A whirlpool manager said because the electricity in lebanon is "unstable," we should have unplugged the dishwasher whenever it was not in use - but it's not really logic - the same thing can happen while it is in use! (And of course nobody told us about it when it was installed)!
We, like other normal people, do not unplug our appliances when they are not in use, and we are using in our kitchen a lot of other electronic appliances without any problems.
The fact that whirlpool is blaming us for a fire that could have had much more dangerous consequences is absolutely unacceptable. Unfortunately too late, we have read at the internet a lot of customer comments with these kinds of problems with whirlpool dishwashers too.
At last we got a $20 discount (!) for the new board but on the service letter they wrote just that it had "smell problems." nothing about burning!
A burning dishwasher should be for whirlpool company a much more serious theme! The way it was handled is not a customer service, not an international service for a big company like whirlpool and especially really not the customer service of a u. S. Company!

I bought an expensive whirlpool duet steam washer four years and four months ago. It comes with only a one year warranty. One day it stops working mid load, locking the door so it can't be opened to retrieve clothes, and says error "F28." The price quoted to repair this machine was at least $500. The part itself was $299 (the spin board), plus labor, plus service call. On top of that, once that work was done there was no guarantee it would be fixed, because the error could be attributed to the "top" computer board, but no way to know until you try to fix the spin board. Whirlpool offered no help whatsoever, not even a small discount on the $300 part required, nor on any service to fix it. Once you have had the machine one year they are done with you. The bottom line is a very expensive machine should last longer than four years and four months. I will never buy another Whirlpool appliance. What a rip-off. I bought an LG to replace it.

One year old from Alghanim bought warranty finished Whirlpool Refrigerator had cooling problem. Informed Alghanim Service Center, they came and after initial diagnosis requested to take the refrigerator to their service center.
They took the refrigerator and after few days delivered / installed the repaired refrigerator and charged total KD 38/- comprise of service and component repair / replacement charge.
Figured out the same cooling problem and called them, they visited again and on the second day took the refrigerator to their workshop.
Returned the refrigerator after two days but still the same problem persist.
We are literally fedup and helpless not sure whom to approach again, as it already took around two weeks, without refrigerator it's hard to survive.
Appreciate if we get some guidance in managing the situation.
Thanks
Jacob

I needed a replacement part on a whirlpool refrigerator freezer ice maker. Whirlpool would not sell the part separately. They forced me to buy a new freezer door. When the freezer door arrived from the Whirlpool parts department it had a dent on the side. I have called numerous times and spent hours & hours on the phone since Aug 2014 and still no new door. Customer Service supervisors promise to send new door but don't. They also promised to look into it and call me back and they don't.

Do not buy a whirlpool service contract.
I called the company several times before I purchased contract and asked the same question to the representatives.
I was given the same answer, everything is covered. Today, I called to use the service for the first time, I was told that the
Part I need is not covered. The part I need is the rubber insulation that goes around the door to keep the cool air in.
The refrigerator is only 3 years old and the rubber is dry/cracked and now falling off. My previous refrig was 15 years old and never had a problem.
So anybody writing a complaint against is probably justified.

I purchased a Whirlpool Cabrio top load washer with a 4 year extended warranty in March 2013. It started leaking from the bottom front in October 2014. They have been out 9 times, replaced the water valve, bleach dispenser, detergent dispenser, tub ring twice, and tub. And guess what...it leaks to point that it cannot be used at all! In fact, it has ruined the floor from all the water damaged for the past 5 months. The tech that came out the first 6 times refused to come out again because lowes is not paying him. This needs to be fixed!

Dear Sir,
I purchased a Whirlpool Fridge D/Dlx Double Door Fridge from Gurgaon on 25.08.2005.Si No. INA05930064.
Recently it has started giving problems:
1. Not cooling
2. Sound coming from the Fridge

We lodged a complaint and a Service representative from your authorized dealer

GENIUS SERVICE POINT
came after 2-3 days delay.

Dt Action Amt.

03.10.2014 Charged for replacement of Defect Unit and Relay/OLP 4400/-
Fan motor .

Still the problem existed. On complaint again he came for
Further repair on
15.12.2014 This time he said some DC is not correct 350/-

Further he came on

17.12.2014 Changed the compressor for 6010/-

I made regular complaints to him and the Call Centre (one of the complaint No. BG [protected]) and the problem is persisting.
On calling Mr. George ( Genius Service Point) he never picks up the phone and have not rectified the problem till date.
As you can see my anxiety you are requested to remedy the actual complaint which is persisting for more than 4 months now and refund the money back as it was incorrectly taken. Please don’t force me to go to online consumer Forums, press and ultimately to Consumer Redressel Forum.

I hope you will listen to my complaint and take action as soon as possible. Looking forward for a reply.

ANURAG SHARMA
Mob No. [protected]
FC-107
HAL SENIORS OFFICERS STAFF QUARTERS
C V RAMAN NAGAR
BANGALORE
560093