Whirlpool’s earns a 2.8-star rating from 1257 reviews, showing that the majority of appliance users are somewhat satisfied with their home appliances.
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No help and the warranty turned to be useless
I bought washing machine from the company www.whirlpool.com. It was real scam, ‘coz the quality was really bad. The washing machine stopped to work after 4 months, but I had the warranty. When I called to the customer services, they told me that this warranty was completely useless and they couldn’t help me. I wonder if there are people, who faced the same...
Read full review of Whirlpooldefective product
My Whirlpool hot water heater is only 2-3 years old. I've had a plumber come to take out the anode rod. The man can't get the thing to budge! This plumber called Whirlpool, who admitted, that there is a problem with the anode rod. I feel Whirlpool should, either replace the water heater or pay for it to be fixed. I'm on a limited income and can't afford the...
Read full review of Whirlpoolreplacement as the door inside body dent noticed at the time of installation.
I purchasedone whirpool fp 263d protton roy-steel knight from great eastern appliances pvt ltd, 20, o.c.h.street, kolkata-700001([protected]@geapl.in) vide their invoice no>:dh/sa/1415/15790 dt. 29-09-2014 for inr 25800/-, the same was delivered in sealed pack on 29-09-2014.the same was delivered in sealed pack on 30-09-2014 & whir pool satisfaction code-352, sr no.: kl [protected] dt. 30-9-14.the same was installed by service engineer sri ratan thakur ([protected] / [protected]) on oct 01, 14.imeediately on installation we detected "door inside body bears dent, which is very much prominent" and noted the same on the body of service request form with request for "replacement at the earliest to avoid any unforeseen situation".no action. mailed on oct 6, 14 to [protected]@whirpool.com, [protected]@whirpool.com & [protected]@geapl.in with subsequent reminder mails on 09-10, 11-10, 12-10, 21-10 etc. respective with personal talk with whirpool over [protected] (13-10 & 26-10), [protected] (twice each on 21-10 & 26-10).but to no result as yet.even none do fill it necessary to atleast give any courtesy reply or to talk with the customer to resolve grievance. moreover, call center personnel are telling me to talk with their speed service center over [protected] /[protected] / [protected].how dare they are to tell one senior citizen (62+ years old) customer to talk with service center, which is their reponsibility & service center works for them on the basis of contract between themselves ?
The complaint has been investigated and resolved to the customer’s satisfaction.
a/c central unit
Whirlpool was notified that a Central Air conditioning unit caught fire and was destroyed. The unit was less than 3 years old and due to a lack of paperwork the warranty was not honored. This was understandable. The unit did not catch fire from lightening or power surge. It has been reported to the government agencies that handle problems such as this. The whirlpool corp., the distributor, and the installers have all refused to produce paperwork so this unit can be identified and have said that they destroyed the unit and therefore it cannot be Traced. Should this unit still be in use by other homeowners there is a risk it could catch fire and burn down the home it is installed in resulting in the deaths of the occupants.
refrig
Purchased a $900 refrig, it broke 1yr & 1 week
later. I fought to have this fixed since
its out of the warranty period. After having to take off time of work for
repair people to come the repair guy made a disaster finally after much arguing
I received a new refrig same model. Well
that last about a year & 1 1/2 then it started leaking underneath. I CAN'T use the icemaker or the water feature
which I paid extra to have. What a piece of Junk. The people at whirlpool
l will just say did you purchase a warranty? YOU SHOULDNT HAVE TO HAVE IT FIX WHEN ITS
ONLY 2 YRS OLD! They are so greedy,
they make junk so that you spend more money on repairs or extended warranties. Whirlpool owners & mgrs see how you feel
when it happens to you. KARMA. I will tell as many people as I can to stay away
from Whirlpool, I will never purchase their products again.
Them to fix it at no charge! They should be liable I think a $900 refrig that is Hardly used should last longer than a year and companies like that should stand by their product a lot longer than a year. Especially for large appliances. Companies need to be held accountable more. Its not right
I don't follow your logic? If the warranty is for 1 year and you feel that it should be longer then don't buy the item.
In addition, $900 for a refridgerator with a ice maker is CHEAP... I see them going for MUCH more.
You said "Purchased a $900 refrig, it broke 1yr & 1 week later. I fought to have this fixed since its out of the warranty period. After having to take off time of work for repair people to come the repair guy made a disaster finally after much arguing I received a new refrig same model."
Now, 1 year after the warranty has expired, you want... WHAT?
washing machine
Model No. 703H 7 kg Serial No. INF123706440
Sir,
I bought a washing machine in November 2012. I placed a complaint on 9th August 2014. A technician made a visit on 11th August, 2014 and told me that there was a problem in PCB and assured that it will be replaced soon, most probably the very next day. But my problem is not resolved till date(even after 12 days)
Whenever I make a call to know the status, they ask for more time.
I am sorry to say that I am very much disappointed with your product, service and moreover the behaviour of your staff.
Kindly do look into this matter and do the needful.(Contact No. [protected])
Address: L-6/126 Sector M Aliganj
The complaint has been investigated and resolved to the customer’s satisfaction.
refrigerator
Bought a Side by Side Frig from Sears in Oct 2013. The first sign of problem was in Feb 2 014, the seal on the Frig part wore through the bottom and because I travel I was not able to get a repair person out til June. But by May the Ice machine in the Freezer door was freezing up and not working. The repair guy came out and showed me that I had to rinse it out when it freezes up.
About 2 weeks later the whole thing froze to the point that the water was just poring out of the opening. So I called Whirlpool again and they sent a much BETTER repair team out. The tech showed me what was going on and told me basically these types of Freezer Ice makers are terrible and know for these issues. He said that I should empty my ice into a container and wipe the inside out once a week to help lesson and condensation that could cause a freeze up.
I called Whirlpool and told them that I did not pay this kind of money out to have to put up with maintenance on my own frig that I should not have to do, they need to just give me a cheaper or different model. This is their response
"If the tech did not call us and go through the issues, and see if they are repairable we will not replace it:
I call the company and told them what Whirlpool said, they replied "well we ordered a door", I said "Yes a refrigerator door, not a Freezer
< and that is not the problem!" So I guess I out of luck!
defective product
We have been renovating for the past number of years and we started building a second floor laundry room 2 years ago(along w. other simultaneous projects).We bought a brand-new Amana 7300 Tandem H.E dryer December 2012 from Home Depot, and then it's partner washer in March of 2014. The weekend of July12, 2014, we completed the laundry and installed our brand new appliances(neither had been opened or even taken out of their packaging).The washer worked fine, but the dryer never worked. It started and then turned off after 3 seconds, and would repeat this.We knew that it was probably the motor being defective from the get-go, as we trouble-shot every other option.We knew calling the company would be a waste of time, so we called a repairman who confirmed the motor was shot.$150 for the new motor to replace the new motor and 150 for labour. He actually suggested we call the company as it was obviously a brand new machine that had not been tested properly, and had been sent out w. this flawed part.I asked the company to send out their own repairman to confirm it hadn't been used and then perhaps they could provide a new(working) motor and we would pay for the install.They simply quoted their one year warranty and that was that.I would never recommend any Whirlpool appliance, and will never buy their products again.It might be past its warranty period, but if it is properly made, it should be able to sit in its box for 10 years and still work when set up (even if out-dated). Ironically, we are now using our 25 year-old dryer which works fine.(thankfully not a Whirlpool). So much for meeting the customer halfway with an obviously defective dryer. Poor quality and obviously not tested properly at the factory.
wont honor %10 price match
So Home Depot has a policy that they will match a competitors price PLUS beat it by %10. When I live chatted with them they said they could issue a store credit for the %10 difference but to get the price lowered I'd have to go to the store, so off I went to the Home Depot in Honesdale PA. They said they would match the price but not honor the %10 because it's not an "in stock" item. When I asked which refrigerators were in stock they said they all have to be ordered. So that pretty much rules out all large appliances.
So they were going to offer store credit online but the manager in store wouldn't lower the price at all and seemed like he couldn't care less about the sale. He just walks up, says the sales associate already told me they won't offer the %10 differance and thats that. I said OK I'll just go to Lowes in which he says "OK, bye." and walks away. That store manager should be fired or put in a position to not deal with customers, a real piece of work he was.
I opened up a Lowes account and purchased through them for $300 cheaper than canceled my Home Depot credit card.
awful company
I don't usually write reviews and the like but this company was the worst I have ever dealt with. I have been waiting for five weeks for fridge to be repaired after paying for the service. They wouldn't even schedule an appointment until we paid. Then they put me off repeatedly and still haven't repaired it yet. The people you talk to on the phone don't know how to do anything except tell you can have a tech. Come out in a week, over and over. When the tech came, he couldn't do anything and said he had to order parts. Another week went by. The.parts were shipped to me at my home but the last one didn't arrive on time. Again we were put off for another date. When the part came in after four weeks of no fridge, they tried to push off for another month. When I complained they offered a week. Just terrible. I could have saved myself the aggravation and bought a new fridge for the money of take out, damaged food, gas to restaurants, electricity to run two mini fridges, just to keep some milk, etc. On hand, and the money lost bypassing three days of work to wait for the techs who don't know how to fix the appliances. This company is awful!
The complaint has been investigated and resolved to the customer’s satisfaction.
After Sales Service of whirlpool is very very very poor. They do not care a damn for the clients.
washer mhwe500vw11
Code F35 errors since second month of use. Machine just turned 4 years. Replaced Code F35 part 12 times now at $230 a visit from A&E factory service. Phoned Whirpool, now the demand I pay for a different contractor to bring me the same defective remodeled part that only last a few washes then breaks again...A&E replaced that same part three times the past week, what is the new contractor going to do differently mr CEO of Whirpool? Machine is also molding, we have never closed the door always open. Why don't we not deserve a replacement? Is it too much to ask?
So after I emailed the address above I received a phone call to inform me that my machine is out of warranty and that Whirlpool cannot do anything.
This means We paid for a refurbished part which does not work. A&E Factory service installed 3 the past week, machine not working. They want me to pay for the original part now (much more expensive) without deducting the money I already paid for parts that has never worked?
The original part works for about 2 months, had those replaced twice already by Whirlpool while machine was under warranty also paying for that labor. I requested then that machine should be replaced, but no, Whirlpool said is an exception that the part broke while under warranty, won't happen again. It did happen again, just after one year, part replaced again.
So why should we be willing to pay for a machine that never had a proper working part from the beginning? The design is faulty. Replacement parts don't work, we have been replacing for four years now!
Now we Must pay again so that another company can come (Quinco, ) to try and install the same part that A&E tried to install 3 x in the last week before Whirlpool will log the complaint in their system...It is their requirement to log the issue plus we have to pay for it.
The original and refurbished does not even work long enough so that I can sell the machine on eBay and buy another one. Do not buy these machines not now not Second hand EVER. You will spend more on the repairs than the actual purchase price in less than 4 years!
I have the exact thing happening as the original complaint. I have replaced the APS 8 times and it still does not go past the F35. Maytag/Whirlpool has removed the manuals offline and have made new replacement part #'s for this unit... in fact this is the email I sent to maytag_digital@maytag.com
"We purchased a Maytag 5000 Steam Washer and Dryer pair less than 5 years ago. The steam feature was an important one, as our youngest child is medically fragile and we no real reason for his continual respiratory failure, thus we steam each and every article in our home...which of course has led to this HUGE frustration with this washer unit. In the less than 5 years that I have owned this unit, I have replaced the Analog Pressure Switch 8 times (3 times in the past 6 months) at the tune of approx $104 each time, (total $832). I also only use HE detergent, and only 1/2 a tsp. at a time, this is also due to the nature of our child's medical condition, so I know that it is NOT a detergent overuse issue. Not only have I had to replace the part, but I have also had to wait weeks on end for the part to be available...today is my last straw. After replacing the switch for the 8th time, it still continually goes from F21, SUD to F35... CCU is good as is the steam unit, the drain trap is cleaned once a month.. it just seems that I have a LEMON and I cannot afford to keep throwing $$ away on this unit! I am reaching out to your company for a remedy, can you agree that it is a LEMON and replace it so that I can clean my families laundry in peace. Our dryer works as beautifully as the day we bought it...the washer, however, has never worked properly... Please respond at your earliest convenience.
Sincerely,
SSgt Robert and Meredith Eckard
cracking shelves
I have the same shelf issue with my Whirlpool refrigerator model ED2KHAXVB00. I have 3 cracked plastic shelves with no issue to the glass. Shelves appear to have been produced with poor engineered plastic resin. Apparently the resin does not contain the correct chemical makeup for cold temperatures. Manufacturers should always use a weatherable polymer that meets certain specifications for all appliance parts. Resin exposed to cold can lead to many quality issues including brittle parts which crack easily. It's clear to see that the shelves in these Whirlpool refrigerators have major crack issues. Obviously, the manufacture of these parts failed to test properly for these effects and have sold poor quality parts. I will be contacting Whirlpool for further discussion.
The complaint has been investigated and resolved to the customer's satisfaction.
My whirlpool make refrigerator purchased some 5 years before, but now stopped working.
I stay in Bhiwadi :distrct Alwar Rajasthan.
Locally proper repairing is not Possible.
Please inform your workshop - nearest or in Bhiwadi where this repairs could be done
Dr Jain
gulabjain94@gmail.como
I am experiencing the same problem with all my shelves cracking on the Whirlpool Model ED2KHAXVB00. My middle lunchmeat drawer has now fall because all the supports have cracked and fallen off. Is there any resolution to this matter. It's extremely frustrating and I would never purchase another Whirlpool product.
poor service
I purchased a Whirlpool washing machine from the Brick within a very short amount of time that the washing machine was installed I started getting error codes. I called for service with Transglobal Services and was told that he needed to replace the Washing Machine Clamp he went to the local hardware store and change the clamp making it leak more. I live in a apartment and can not afford to continue going this way. When I speak to customer service at the Brick I have been receiving the run around. WHY WHY Why do I have to deal with this and Why is Whirlpool paying people who should not be fixing my machine. AT THIS POINT I AM GOING TO PURCHASE ANOTHER MACHINE.
The complaint has been investigated and resolved to the customer’s satisfaction.
defective seal
Portable dishwasher model 1040xtxq6
Serial f14001885
Type 576-1
Possible gasket/seal # ps 5136129
Dishwasher two years old seal/gasket on bottom of door deteriorated fell completely
Apart blacked the interior with black rubber type smears now its leaking can't use.
This is poor design and bad defective parts. I have noticed the newer dishwashers do not have
This type of seal. robert dodd e-mail [protected]@hotmail.com
customer services
I have a Whirlpool fully automatic washing mashine, Last month my warranty got expired I called the customer services for the AMC, I
was told I will get the AMC there will be a mechanic vist, but the after sale services of whilpool is so pathetic and incompetent, mechanic use to call us we were busy we were not able to pick the call they never send messages, if we are not picking up the call and they use to close the case, after a week or so as a concerned consumer for the product I called whirlpool, they told the case is closed as we are not able to pick the call . I told them please give the AMC dept contact number, whirlpool customer services told they will only call and they dont provide the number for AMC Dept, I took leave from the office on 14/10/2013 to purchase AMC . I received a Enginner call from AMC Dept, He told us he will be visting us between 4 - 5 in the evening I waited for him but there was no response by 6.oo in the evening, I called him in his number [protected] a lady picked up the call she gave the number of gaurav from AMC Dept, [protected] I called the number he was
not reachable then again I called the number [protected] same lady picked up the call I told her please help me with the AMC as I have taken the leave from the office for the same, she told me I was not picking up the call I told her all day I waited for his call and even called him but there is no response from him as well as the other number she gave, then she told Whirlpool has closed AMC for his consumers for a month whirlpool will call after a month, I called back the customer services they informed there is nothing like whirlpool has closed the AMC it was a wrong information . I have an LG Electronic product the after sale services is so good Whirlpol is very incompetent, I also purchased LG AMC the services were so good they called us if we were not available they send the message for the further contact even they work on weekend for consumers convenience, I am finding Whirlpool products very incompetent and even a burden to me as a consumer, The after sale sevices are very pathetic, I will never promote whirlpool to my friends .
faulty glass lid
We bought this Whirlpool Cabrio washer (model # WTW7800XW0) in March 2011, which has a see-through glass lid.After about 12 months of usage, the part of the plastic lid frame that connects with the right hinge of the machine broke.
I called Lowes, where I bought the machine from, and was told the machine is out of the 12 month warranty and I would have to pay for the repair. Knowing that the plastic frame is being connected to a metal hinge and it is not going last another year even if I paid for a new plastic framed lid. So, I tried to put a metal reinforcement on where the plastic frame broke, and this helped for another year or so. But the plastic frame still bends around the the metal reinforcement and it has got worse recently.
I did some research online and noticed other people are having the same issue. After contacting Whirlpool with no help offered, this customer posted his complaint here and it seems that someone from Whirlpool came through and fixed the machine for him at no cost to him. I called Whirlpool today and was told I have to pay for the repair. I guess I am going through that customer's story but hope it does not end here.
This is clearly a design problem and the plastic frame is not strong enough to withstand hundreds or thousands of opening/closing around the hinge area.Whirlpool needs to issue a recall, if ever they have one, on this part and help their customer fix the problem.
poor service
Don't buy a kenmore washing machine (Top of the line) if you want it to last more than 4 years! In less that 4 years I am told my barely used washing machine needs a new motor control board which costs $489 and another $200 to install! Sears does not seem to feel they are responsible for selling a machine with such poor service. After paying $110 for a...
Read full review of Whirlpool and 3 commentsdishwasher & garbage disposal
We bought a new construction house with Whirlpool Gold Dishwasher. The dishwasher stopped working with in the warranty period, so Whirlpool offered to replace it with a similar model. After two months without a dishwasher, they finally offer to replace with a KitchenAid dishwasher. They could get us the first one they offered after two more weeks so they...
Read full review of Whirlpoolnot working due to many drawback
I purchased a air conditioner 1. 5 ton window ac of whirlpool in the month of april 13
It was fine till june and in the month of july colling was not effective and the complaint was given to them and engineer came and checked and told me that filter cap is not working propertly we will set it right and was done
After a week time, again same problem came on colling effect. . This time engineer came and found that informed that there is a leakage in gas, hence unit will back to service centre and will be set it right in 2 - 3 days time and it was came back after 4 - 5 days
After a week time electrical connectivity was not passing betwene ac unit to the power point from where power is generating
After logdign the complaint, engineer told me that part to be replaced and it will take minium 10 days to replace.
Within a gap of 30 days, i faced and harassment on new unit of ac with major issue which cannot be explained
Company like whirpool that too the issue coming from the new purchase item, then what will happen to amc product of theirs.
Till now the said repair was not yet rectified and i asked for a new replacement ac with thier branch manager mr anikit bansal on [protected]. He told me that this time they will replace the part and if any complaint comes on the same ac then we will take action.
It means they are also sure that there may be a fault that can occur on the new ac whcih are brand new purchase
Request the concern official to look in to this and arrange to replace with a new ac on immediate basis since spending of 21k is not a small amount like middle calss service family like me
My contact number is [protected] and my name is swaminathan and purchase was happened in april through ace electronics, noida
Rest fo the details may be available with their data base.
The complaint has been investigated and resolved to the customer’s satisfaction.
Product 2103229 9v avm541 whirlpool 9v microwave very bad internal paint coming off
refrigerator
Purchased a Kitchenaid side by side refrigerator that has a bad control board in the compressor. Part is no longer manufactured so had to be rebuilt. Discovered many other consumers have the same problem. Had to buy an extended warranty from Whirlpool for $500, otherwise cost would approach $1, 000 to fix. Part has to be sent out for re-manufacture, and will be without a refrigerator for over a month. Many others have the same problem, my technician told me he has replaced about a dozen and he has only been in the tech service for 2 years. Contact me if you have the same problem. at: www.illinoisbusinesslawcenter.com.
The complaint has been investigated and resolved to the customer’s satisfaction.
Whirlpool Reviews 0
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Overview of Whirlpool complaint handling
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Whirlpool Contacts
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Whirlpool phone numbers+1 (269) 923-5000+1 (269) 923-5000Click up if you have successfully reached Whirlpool by calling +1 (269) 923-5000 phone number 0 0 users reported that they have successfully reached Whirlpool by calling +1 (269) 923-5000 phone number Click down if you have unsuccessfully reached Whirlpool by calling +1 (269) 923-5000 phone number 0 0 users reported that they have UNsuccessfully reached Whirlpool by calling +1 (269) 923-5000 phone numberHead Office+39 283 7151+39 283 7151Click up if you have successfully reached Whirlpool by calling +39 283 7151 phone number 2 2 users reported that they have successfully reached Whirlpool by calling +39 283 7151 phone number Click down if you have unsuccessfully reached Whirlpool by calling +39 283 7151 phone number 1 1 users reported that they have UNsuccessfully reached Whirlpool by calling +39 283 7151 phone number33%Confidence scoreEurope, Middle East & Africa+86 216 169 2999+86 216 169 2999Click up if you have successfully reached Whirlpool by calling +86 216 169 2999 phone number 2 2 users reported that they have successfully reached Whirlpool by calling +86 216 169 2999 phone number Click down if you have unsuccessfully reached Whirlpool by calling +86 216 169 2999 phone number 1 1 users reported that they have UNsuccessfully reached Whirlpool by calling +86 216 169 2999 phone number33%Confidence scoreAsia+55 113 566 1000+55 113 566 1000Click up if you have successfully reached Whirlpool by calling +55 113 566 1000 phone number 2 2 users reported that they have successfully reached Whirlpool by calling +55 113 566 1000 phone number Click down if you have unsuccessfully reached Whirlpool by calling +55 113 566 1000 phone number 1 1 users reported that they have UNsuccessfully reached Whirlpool by calling +55 113 566 1000 phone number33%Confidence scoreLatin America+1 (866) 698-2538+1 (866) 698-2538Click up if you have successfully reached Whirlpool by calling +1 (866) 698-2538 phone number 1 1 users reported that they have successfully reached Whirlpool by calling +1 (866) 698-2538 phone number Click down if you have unsuccessfully reached Whirlpool by calling +1 (866) 698-2538 phone number 1 1 users reported that they have UNsuccessfully reached Whirlpool by calling +1 (866) 698-2538 phone numberUS Customer Service+1 (800) 807-6777+1 (800) 807-6777Click up if you have successfully reached Whirlpool by calling +1 (800) 807-6777 phone number 0 0 users reported that they have successfully reached Whirlpool by calling +1 (800) 807-6777 phone number Click down if you have unsuccessfully reached Whirlpool by calling +1 (800) 807-6777 phone number 0 0 users reported that they have UNsuccessfully reached Whirlpool by calling +1 (800) 807-6777 phone numberCanada Customer Service
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Whirlpool emailsnar_customer_solutions@whirlpool.com100%Confidence score: 100%Supporthelpdeskindia@whirlpool.com100%Confidence score: 100%SupportORMSupport@whirlpool.com100%Confidence score: 100%Support
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Whirlpool address2000 N. M-63, Benton Harbor, Michigan, 49022, United States
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Whirlpool social media
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Checked and verified by Laura This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreNov 19, 2024
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Our fridge is a double door whirpool.the bottom is not working.we are expecting a good response.