White Castle
Reviews and Complaints

I was sent a email offering 20% off if my order was placed via mobile app. I ordered,
Then picked up my food. Arriving home I reviewed my receipt and I realized for the second time I didn't receive the discount offered. I emailed the customer experience website about the issue. I was contacted by a young lady offering me a
Free meal for my issue. I explained my issue was not with your location it was with the operation of the mobile app coupon offers. She tells me I will call you back after I speak with ny manager. Calls me back and treats me as if I didn't pay for my meal as if I was never in the restaurant, how see doesn't see my order or see me on her cameras. Insult to injury. She's now Interrogating me about the time date as well as my order details. All of this was included in my initial email that she claimed to have received. She claiming after I gave her all the information order number,
Time of Visit, food ordered, she doesn't see my order or me on her cameras. She asked can I call you back a third time after she spoke with a manager( AGAIN) I said no don't contact me again.
You called me to resolve a problem but now you have insulted me which creates a problem. I feel like I was treated as if I stole the food I paid for. I feel like I was called a liar.
White Castle 090039 ( East orange NJ) order number 21277.
Please train your employees to not treat your customers who have already paid for their food as if they stole it. I'll never return to this location again.

On the 3th of October in Detroit, Corktown at Michigan Avenue I ordered 4 sliders in total from one of your branch. 1x breakfast slider, 1x fish panco and 2x impossible slider because I am not eating meat. The staff was really rude and was not helpfull at all but besides that I recived 2x sliders with regular meat instead of impossible which I ordered. I realized that straight away and called about an hour later to the customer service to infrom them about situation and maybe get some kind of compensation. It's been almost a week and I called there 3 times in total and they are not doing anything about that.
I was sick because of those burgers for a few days because I can't eat meat.
Here is my contact number to resolve the case or either way I need to contact a lawyer to help with my compensation about your poor service
+[protected]

On October 4, 2021, after picking my cousin up at the airport he wanted to go to White Castle for lunch as they do not have them in Florida where he lives. He had flown in for a funeral and was staying with me.

I went to the White Castle at 2350 Greene Way, Louisville, KY. We arrived at approximately 1:15 and got in the drive thru line as you could not go into the restaurant. There were about 8 cars in front of us. We waited about 15 minutes and finally were at the speaker to order. We sat waiting for about 10 minutes. There were about a dozen cars behind us waiting as well. Two of the drivers in the cars behind us threw their hands in the air. I leaned out my window and said, "no one has taken my order yet." A woman came on the speaker and said, "I've got one person cooking in here, if you think you can do better you get in here and work." I was absolutely stunned and said, "pardon me." She said, "I told you if you think you can do it better get in here."

I was truly appalled and said, "I don't think that will be happening. " My cousin said, "get out of here."

On Tuesday afternoon, October 5, I called the customer service number on the website and talked to a lady who took all of my information.
I asked her for follow up and she said I would receive a call in a day or two. I have not received a call so am following up with a written complaint. As I explained to the woman I talked to I am very used to having to wait in line as most fast food restaurants in Louisville are only drive thru given Covid.

I have gone to this White Castle on multiple occasions and have NEVER encountered any problems. I truly am appalled at this individual's conduct and will not be going to this location again even though it is close to my home. I was also embarrassed given my cousin had to witness such behavior.

There was absolutely no excuse for such rude, unprofessional behavior. Being a retired nurse I truly appreciate the stress that so many individuals are experiencing given Covid and make every effort to be polite and courteous to those in the service industry. I certainly don't want anyone to lose their job but this individual has blemished your restaurant.

The following day I took my cousin to another White Castle (Hikes Lane) and you could go in and order. The service was excellent.

Thank you
Sandy Johanson
3903 Greenhurst Drive
Louisville KY 40299
[protected]

My son and I ordered 3 double cheeseburgers, 1 order of fries, and a 5 piece cheese stick at store # 110020, sale # [protected] on September 29, 2021 at approximately 10:27pm. Our order contained fries, cheese sticks, and 2 burgers with lettuce and tomatoes. The order taker was rude (which we've learned to live with), but the incorrect order was unacceptable. Please respond.

Pam Delaney
[protected]
[protected]@gmail.com

White castle London Ky 9/23/21 drive thru open only. Last time a few months ago it was cash only.
I don't get to London Kentucky often but when I do I'm in a tractor trailer there's a tractor trailer there is tractor trailer parking right next to White Castle and I can't take the truck to the drive-through and they won't take walk UPS.. So I'm clocked out on lunch and it's locked out on lunch and have to sit and wait for my 30 minute lunch break to be over before I can leave the parking lot to go somewhere else to try to get something to eat. I'm looking to spend my money at White Castle when I'm in the area and every time I come up to London Kentucky lately and go to the square castle I can't get no goddamn food

A soft drink carrier is it built to carry even two drinks. It tears apart at the handle spilling the drinks all over the ground.

I waited over 30 mins in the drive through for me to get to the pay/pick up window. As the guy at the window tells me a total of 37 something. Which i was wondering why it was so high when i ordered a clutch case and a few extras. I then told the manager the correct order and instead of correcting it he replies with a snid smart mouth comment and every employee laughs as if it was a show of some sort. Then to top it off they forgot my one of my loaded fries and my sauce for chicken rings

The past 3 time's I have bought your product and its so freezer burn on them, also the buns break apart. I really love these burgers and we don't have a location around us. Should I try for a 4th time? I get them from Kroger and dollar general.

The cheese burgers were old and cold and brown around the edges, the onion rings were very old and burned. I did not notice it until I got home from work. It was a great disappointment as I skipped lunch for lack of making a lunch and figured I could trust White Castle to give me a decent meal for the day. I had to throw the entire meal away besides the 2 bites I took on the burger and onion rings in the trash. It was the worst meal I ever saw or took a bite out of. There were not any napkins in the bag and the woman did not ask me if I wanted condiments just threw in some ketchup that I don't use. I was in St. Louis, Mo. White Castle #110044 phone [protected] Sale [protected], Team member #1393 Drive Thru, Register #4, Monday, August 23, 2021 5:26 p.m.,
Sale# [protected] Employee #1393 Order tag: 457
Price: $8.67

I would like to inform you that Prodege, LLC is using your products for promotion on their 2 sites: Swagbucks and MyPoints. You buy the product in the quanity they state and you recieve points. However, they do not give you the points. They cheat the consumer. We buy your product and they renege on their end. Thought you should know that the company you work with is unethical. Many of the consumers will boycott your products because of this.

Drunk belligerent customers threatened me and my manager continued to take their order AFTER threat was made.
The manager asked me to clock out, I asked her to count my drawer down and she said "are you gone make me"
The manager allowed someone else to cash out on my drawer after I repeatedly asked her not to.
The manager clocked me and and I asked for my time slip and she would not give it to me.
The manager is named Francene

I bit into one of my White Castle cheeseburgers 5 minutes ago and there was a hair in the middle of the cheeseburger! How sickening! I will throw away the box with the rest of these disgusting 😤 so-called cheeseburgers! I paid $5 for these nasty so called cheeseburgers & want my money back or I will be in touch with BBB & FDA!
Sincerely sick and disgusted!
Rita Grant
[protected]@outlook.com
I expect a very quick reply concerning this!
If I have not heard from someone before this weekend is out I will proceed With my plans to report you on Monday 8/16/21!

Manager was extremely rude as well as drive through person. I ordered a chocolate an vanilla shake and she gave me 2 separate shakes.. she refunded me rudely an made me feel extremely uncomfortable. I didn't feel comfortable spending money at place that did not appreciate my business or value customer service... I am an African American woman an sad to say most establishments with African American workers seem to be rude an unprofessional.

sent one all ready here is another one I want my money back 10.00 please mail it to me 4330 Sibley Ave Columbus Ohio 43227 never got my burgers when I got home I have all the information you need resister 3 store #[protected] TEAM MEMBER #270 Drive Thru #030014 #[protected] And person on the phone said I had to come back I live to far from there so I want the check sent to me at the address I gave you and if I don't get on I will make sure on my face book page that all will know what happened and that you will lose business I am 70 years old and I have never been treated like this I want my money or my burgers 25.50 is alot of money for me to speed this was dinner for me and my grandson and daughter they ate I didn't i

Did not get a receipt when I went at 3:00am at 7th and broadway. louisville, ky. The hamburgers were old.

Everytime I go to the white castle outer loop there rude. They get my order wrong. And i spent 20 dollars

We went to White Castle On Rt 22 East Union NJ i pulled up to the window after me telling the lady I had two coupons for free 1-6 combo she said Oh No! buy one get one free I said it doesn't say that, It says BOGO Free 100 Anniversary she said it will cost 14.00 I told OK Thank You & Got my coupons back I love white Castle I even have a Pin they sent me So the first time we got an offer it was refused Thanks in advance Ed smith 1208 Foothill Way mountainside NJ 07092