Wish
Reviews and Complaints

My name is Yesenia Molina, Ive requested a refund via email due to giltchy app and unreachable phone contact. To be clear I've emailed wish support two times now. This is highly upsetting not only was is it completely frustrating dealing with a giltchy app, but I can't even speak to an customer support agent directly? The app needs technical support I can't stress that enough. I would complete the refund request form which included a description and uploading images of my damaged packages every single time I would attempt to finish the form to send the refund request I'd giltchy out and if you ask me that is quite ironic. I tried multiple time for days possibly thinking the issues was on my end but it is Not. This is mind blowing when most people are tryying contact customer it is because there is a real reason! So much for "customer support".in my case I order from the store :‘zhanglong121' I purchased All 3 Sponagebob theme fish tank decor. Including sponagebobs house, squidwards house, and the krusty krab and I received all 3 BROKEN. This was personally upsetting given my daughter has been impatiently waiting to complete her tank. This is a ashame because I purposely ordered from this store because of the "positive" reviews which come to find out was a poor decision on my behalf. Not only could I hear all the broken peices rattling outside the package, but when opened to inspect it the simplest grasp/ touch at the material it would literally crumble away due to poor material which I'm pretty sure isn't safe no fish whatsoever. I know accidents like this happen due to transportation but this very well could have been prevented. Not even a single layer of bubble wrap instead each package was individually boxed in boxes that are barely big enough for the objects itself. If I am paying a shipping cost which I did. At the very lease I expect my package to arrive in some form of protected packaging to have prevent an incident like this. I need a complete refund as soon as possible. I do not want to reorder the order because I don't want to take any chances nor do I want to have my daughter waitting any longer. I have already purchased sponagebob theme decor from my local pet store, therefor I just need my money back quickly. And yet I still haven't even received a response for customer support agent directly. I have attached pictures of screenshots of order history and proff of the broken packages which I received on Nov 2nd, 2018. I've attached proof of order history and prof of the broken packages.

I ordered luxury 360 degree protection shock proof cover for iphone 8. The expecting delivery date was Oct 16, 2018 then it was chaged to Oct 23, 2018z Today is Nov 10, 2018 and I never received this. I want to order other things but I am scared of using wish now as if your money will go like this, who will order on wish? Please contact me so I can continue using this app otheriwse I dont have trust now.

Kruti Rana
[protected]

Extensive emails with Wish.com provide the following warning to consumers considering making a purchase from WISH's ridiculously cheap products offered online:

I appreciate when consumers take the time to prevent fraud and theft from happening to others. Make sure you're able to filter through comments people make before you choose not to buy from a seller. I can absolutely take a moment to add to this ridiculous amount of complaints of others who have had the exact same theft happen by WISH.com
They debited the amount from my account sent a receipt confirmation and detailed transaction of the items I had to order as a registered user only (no guest purchase option offered offering an additional layer of proof for me not them). The obvious bank fraud and theft of the transaction aside—I was extensively told in emails my order around 20 bucks total of 12 items I ordered "was shipped and shown on their end as received by me." I'm kinda slow, but not r/t e-shopping. Not only will they steal from your bank account, they will accuse you of trying to make up not getting the 1.00 items they sell and your bank will find it impossible to dispute. Try it. I'm sure you'll be the one out of all these warnings left on here besides mine who it doesn't happen to.

Please be informed that I didn't receive my product till now the order number is order ID: 5bb866a954fa066eb85990c2

The promised delivery time was on 09 november 2018, and today we are on 10 November 2018 but still I didn't receive my product.

I have send hundreds emails to your support email but no one of your agent is helping me! I'm not getting any proper support to process my refund request because I didn't receive my product till now.

Kindly proceed my refund request for the order 5bb866a954fa066eb85990c2

Waiting for your urgent update and your immediate action.

Regards,

Redouane

Email: Redouane.chaouche.[protected]@gmail.com

Order Number: 5bb866a954fa066eb85990c2

On Aug 31 an order was made and on several atempts I tried deligently to converse with WISH expressing I havent order this item . i received several emails from different reps Denzel, Josh, asking for pictures of the item .Never recieved all of my 44.20 I was sent 7.10 and another order for 7.20 which I did order I have yet to recieve the product or my money back ...Contacted Wish and it says it being Shipped but that in September.It is now November Please dont buy from this company.Goods are from China

After registering with your company and completing my order I received a notification asking me to submit my bank statement showing past orders with your company and upload it in an email. How is this possible when I have just signed up with the company and placed a first order. Please let me know. Also, if this means my order is not coming, please be kind enough to let me know.
Thank you
Mychalene Deese

When I attempt to go to checkout and input my credit card information it says the site was having trouble processing my card. I waited a day before I tried again but the same thing came up so I was prompted to send an email to a representative and now everytime I try to go to checkout it says that they need to verify some information and prompts me to send an email to my personal email, which I have done various times already. I'm beginning to get frustrated here.

i did not received the item! i was told i will be refunded if i still did not received it on the estimated delivery! i attempted so many times vomminicating and to resolve this isue and i was promised that if i still dont receive it i will be refunded, but then when i sentvthem a message that i still did not receive it, they said i will not be refunded!i waited but until now, nothing! this is frustrating!

Hi I m a regular buyer from wish I had never any problems unfortunately my card get lost I cancelled my card and after few day when I got my new card try to update my account means add new card details but it's comes up with this message you have some payment issue go to the www.wish.com /payment issue issue resolved I m trying to add my new card but system does not let me please let me know how? Many thanks

I have not purchase this order below, Someone got a hold of my account. This is Fraud and I notified the Fraud company and the bank. This purchase was credit to my bank account today [protected] in the amount of $398.00 with no authorization. Please cancel this purchase and do not charge the amount above from my bank account. I recall this is Fraud and it is being Investigated as I open Fraud investigation today [protected]. Please cancel this purchase and Remove me from wish, com account and all my information remove as well. I do not want to have anything to do with wish.com.

Order Details
Order Placed: Nov 5, 2018
Ultra-thin Global Version Xiaomi Redmi Note 6 Pro Octa Core 4G Phone 4+64GB
$386.00
Size: RAM3GB&ROM32GB, Color: Black
Item Total:
$386.00
Shipping:
$12.00
Order Total:
$398.00

Please notified me once this purchase is cancel and no charges are being made to my bank account! (TARJETA DEBITO WISH.COM 398.00)Bank Statement.

Thank you
Luz Ruiz

i order this idom, and have not recived at pick up not to the closest post office, and i got this three bill from a creditor company Klarna hwo i talk to many times! i haven godt my order, you have sendt out bills for the tird time and the amount is just developing! can yoy please check whwre this idom is, becous ihavent got it! and i should not pay for somthing a haven recived ringht!? my nr [protected] - pleas lett me know what has happen and why i havent got my idom and KLarna i still sending me bills for something i never recived from your company "wish". Anine norway. email - [protected]@yahoo.no

Just a horrible experince, i am writing behalf my of my family because they just being ignored, i am in absolute shocked they way they been treated, they gave up and did paid money but its just not fair at all, they purchased radio couple months ago from your addres from austria and this item was never reseived, and they been asked to pay money from klarna, from the begining they did refused to pay as they didnt reseived radio, they been calling and trying to explain that but no one was listening, asking to return the item if they dont want to pay it, but how they can return it if they havent reseived radio, in the end bill was coming up to 170 euros as a penelty from klarna, they were tired of fighting and they did paid, but its just absolutely ridiculous, i am just so angry that you are taking money from oldery people like that. I can provide email adresses that they been emailing to wish explaining that item hasnt been reseived, its against castumer right to take money if item its not reseived., i will go foward with this, i hope to hear from you soon.

Have tried to put in a complaint and the screen went blank, so there is NO WAY of getting a complaint across. Firstly I ordered clothing and sleep wear as per sizing chart and description. What arrived had obviously shrunk and was not the quality promised. Embarrassing photos ensued and I wanted to return items. No, you just get a refund. Stuck with useless garments but local Charity Store wins. Purchase random items that never arrive, you keep waiting and by the time you have remembered they haven't arrived ( because shipping is snail mail ) you have exceeded their time frame for refunds. The best one wa the shoes I bought with only one shoe arriving! ) Toys, the children are small in comparison to the toys that arrives. They are cheap and small. You have paid a lot for toys you wouldn't even look twice at in a bargain store. Once again, u get a refund, and the charity store wins. Garden items...what could go wrong there? Solar ground lights 12 in a pack...yea! Bargain as the photos show twelve on the ground..nope..one arrives...12 LED LIGHTS IN ONE GROUND LIGHT! Two pack Flickering Solar Torches, umm do I buy one piece or two as asked...but it clearly states TWO in ONE PACK. ok. Buy one piece and only ONE arrives...this merry go round went on for months. I have finally purchased elsewhere because the torches died and i am FED UP with WISH by now. But, I have still paid for items that haven't yet arrived by said date. So I go to the site ( yesterday ) to lodge a complaint, with their charming " assistant " who gives you two options, shut up or request a refund, only to find my account has been " flagged " for excessive refunds! If they didn't have such a black and white policy, shut up or refund..if they had truthful vendors...if they let you return said items...I wouldn't be bloody " flagged ". Yes, it's a whole virtual store of con men selling false and faulty items. There is NO comeback. There is no customer feedback ( that they want, or are willing to listen to, because there is no option ) and that figure that what they have refunded me and what I have lost in waiting time and money kind of balances out. But now I've been " flagged " the scales have been tipped to their side with no recourse for name to defend myself. And I'm really upset about being considered " flagged " as I believe in fair trade. And WISH is not fair at all. All lollies and candy as far as the eye can see, but...you WILL eventually pay the price when your teeth rot. Never again will I purchase from that site, and I will be warning others ...still chuckling over the one shoe...even the charity store didn't win that time!

Every time when I tried to submit my payment, this message will appeared.
Before this, I received a message asking me to send my photo ID and photo of my debit card. I have sent it several times but did not receive any response.message appeared Lately, the abovementioned -"There is something wrong with your user account. Please visit https://www.wish.com/payment-issue to resolve this."
Please let me know what is going on with WISH.

No account number available to me.
I am scheduled to receive a faucet that I DID NOT ORDER. The charge to my capital one card is $67.00. I want this charge removed from my credit card. I have notified Capital One and they are going to work on it. If they get to satisfaction from you I will then report it to the consumer affairs division for the state of Florida. I did review the faucet over a month ago. I did not want it at that time and I do not want it now. I will attempt to send the item back with the delivery man today. I do not think that I will be here when it is delivered so I probably am going to have a battle on my hands with you. My phone numbers are: [protected] or [protected] so you can call me to discuss.
Linda Maynard
127 Bimini Cay Cir.
Vero Beach, FL 32966

this is the 5th email my account was closed i have wish credits over 22 dollars you dont call dont email me back, call me cheryl lamunyon is the name on my account they made me get another account but i van still use my same credit card, [protected]@cox.net your customer phone number dosent work. i order 100dollars every 2 weeks now i cant .. please help me

I ordered 40Pcs Car Data Cord Tie Cable Mount Wires Fixed Clips Self-adhesive on the 22nd September 2018... My order hasn't still arrived so I contacted wish and there reply was... (Your account has been flagged for excessive refunds. Shoppers who abuse our generous refund and return policy negatively impact the entire platform and all other shoppers. We routinely audit accounts to ensure the best shopping experience for everyone. Once your account is determined to be back in good standing, you will be able to contact customer support and / or request refunds again. In the meantime, you will still be allowed to make purchases and we look forward to continuing to serve your shopping needs.) I was shocked very upset when I got this message.. There has been afew times my goods haven't arrived, But this reply from customer service is unprofessional... The tracking to this item still says it's in China.? Tracking number UM982398802CN

If this complaint isn't handled in the proper way I will take this further..

I placed a total of 9 orders on Apr 7, 2018. Till Nov 8, 2018, there's only 1 item that i have received. The others never arrived and their status was not updated. I have attached photos showing the latest delivery status. When the item was not delivered by the estimated date, i've used the app to send a late delivery notification. However, there was no response. There was no new tries to re-send my goods. There was no refund. Nothing.

My desirable resolution : either send me the goods, or refund them.

I'm pretty bummed and disappointed. I ordered a whole slew of things back in July/August and received all of them and LOVED 90% of them. THEN, for no apparent reason, all of a sudden I'm having issues with every single order I place. I will get one out of five or so items that I order. I have so much Wish Cash to spend but I'm not sure I dare to at this point because I keep requesting refunds when I do spend it because I never receive my items. I just want the things I order, that's it. I don't want a refund, just the stuff I ordered. :-( Just very, very sad right now because I ordered a bunch of stuff for my wedding and it's not shown up. Please, Wish, help fix this. I'm as loyal as they come, but this is getting a little out of hand.

Never purchase anything from this website. It's a scam of a company that won't give you a refund for an item if you've had 2 refunds on your account already. I ordered 3 different pairs of shoes from Wish.com and I didn't receive any of them. They refunded me for 2 of them and said they won't refund me for the 3rd shoe because my "account has been flagged for excessive refunds" and that in order for me to be able to get refunds again I need to get in "good standing" with the company. It was a joke. I literally haven't received the 3rd shoe and Wish isn't refunding me for it. Unbelievable. I'll never purchase from Wish.com again and am telling everyone I know about it.