Wish
Reviews and Complaints

They sent the wrong item after a number of time of going back and forth with the company to replace it a I'd tried to get a refund for the the purchase still trying to get them to refund all items jeans I purchased a dress, jeans and the phone it all came to a total of 178.00 plus shipping that is never free shipping is always add it's 12.50 and goes of every time you add to your cart I WANT THEM TO REFUND ALL OF MY MONEY...

I have ordered one pice otg of androoid.
I will ordered on 11 august annd wish define the date of delivery is 16 september but till date i cant got the delivery.
Than i was refund my money but till time not refund my money so im very despointed this company.well i cant ordered any item of them sell in future and i still not decide and guase which time my money was return to me and refund.

I ORDERD A TV On August 16th. It arrived in ENGLAND ON 22ND August. It was delivered to Properly invested which has the postcode NG1 1AA in Nottingham England. The tracking number was LZ 697216587CN. I have not had any more contact so would like a refund please. Total paid £150
Yours faithfully Brian Todd,
31 x 34th Avenue
North Hull Estate
Hull East Yorkshire
HU6 9QU
ENGLAND

I ordered several items on Aug. 14/15, 2018. My order # is 5b742d0d135ed2680e0e1c93. Very disappointed in this company. One of the items I ordered was a decal wall clock décor. It said that it had two parts. I only received one. I ordered 2 but never got the other one at all. I ordered 2 sets of the WAW-Outdoor LED Path Lamps but never received them. The ring I ordered is too small. It isn't the size I ordered even though it states that it is. It is the same size of my wedding band which is a whole size smaller. I also ordered reusable stove burner covers which are the wrong color. The 3D retro brick wall is not the right color either & I ordered 4 sets. The items that were never received are over a month past the expected arrival date. I tried to contact them with no success. I just want a refund for the items. I should be reimbursed for all of this. I ordered 13 different items & paid $68.58. Of all of these I am only satisfied with 4 of the items I did receive.

On wish's site, they listed a promo code: lbrday. Their ad on their site said good thru sept 3. I was trying to use the code at 19:01 sept 3, and got an error message saying, "oops, this code is no longer available."

Several generic email replies of the same to my inquiry... Still not acknowledged and still not honored...

Will have to read emails from bottom to top of course for proper order...

#- please type your reply above this line -#
Your request ([protected]) has been updated. To add additional comments, reply to this email.

Wish
Wish (wish)

Sep 12, 01:46 ist

Hello karen,

I'm sorry to hear of your experience on wish and really appreciate the feedback. We strive to provide the most delightful customer experience possible and we apologize for not meeting your expectations in this situation.

I'll make sure to pass your feedback to our team so they're aware of your experience.

Please let us know if there's anything else we can do to help.

Zy
Wish customer support

Karen mari
Karen marie

Sep 11, 14:17 ist

Delightful reply... Pass it on?... Does this mean I should expect a reply from "the team"?

Wish
Wish (wish)

Sep 11, 04:22 ist

Hello karen,

Thanks for getting back to us and I sincerely apologize for the inconvenience.

We strive to provide the most delightful customer experience possible and we apologize for not meeting your expectations in this situation. I'll make sure to pass your feedback to our team so they're aware of your experience.

Thanks for understanding.

Mark
Wish customer support

Karen mari
Karen marie

Sep 10, 13:45 ist

Is a supervisor going to address this situation? If I get one more generic reply, I am posting this to every social media platform, every review platform and every news outlet. I had a genuine question/concern regarding your website/promotion practices, and for 7 days I have patiently await a genuine reply to this specific situation.
Thank you.

Wish
Wish (wish)

Sep 10, 08:08 ist

Hello karen,

I'm sorry to hear of your experience on wish and really appreciate the feedback. We strive to provide the most delightful customer experience possible and we apologize for not meeting your expectations in this situation. I'll make sure to pass your feedback to our team so they're aware of your experience.

Thanks again for being a wish customer and I hope we're able to provide a much better experience with your next order. Please let us know if there's anything else we can do to help.

Alex
Wish customer support

Karen mari
Karen marie

Sep 9, 17:22 ist

Please quit sending the same generic reply to expired promotions, and instead read my message and reply to the questions asked. Thank you!

Wish
Wish (wish)

Sep 9, 14:21 ist

Hello karen,

Thanks for writing back. I understand that the promotion you attempted to use didn't work on your order.

If you're seeing a message that the offer has expired or is invalid, it means that it's no longer available for use. Our system automatically detects the validity and expiration date of any and all promotional offers.

To learn more about payments, pricing, and promotions, please visit this link below:

http://www.wish.com/help#s2

I hope this information was clear and I appreciate your understanding. Let us know if you have any questions.

Diane
Wish customer support

Karen mari
Karen marie

Sep 8, 22:52 ist

Please quit sending the same generic reply to expired promotions, and instead read my message and reply to the questions asked. Thank you!

Karen mari
Karen marie

Sep 8, 22:49 ist

Did you read my messages?

Wish
Wish (wish)

Sep 8, 22:36 ist

Hello karen,

I apologize for the experience you had on wish and really appreciate the feedback. We strive to provide the most delightful customer experience possible and we apologize for not meeting your expectations in this situation. I'll make sure to pass your feedback to our team so they're aware of your experience.

I'm sorry to hear that the promotion you attempted to use didn't work on your order.

If you're seeing a message that the offer has expired or is invalid, it means that it's no longer available for use. Our system automatically detects the validity and expiration date of any and all promotional offers.

To learn more about payments, pricing, and promotions, please visit this link below:

http://www.wish.com/help#s2

I hope you found this helpful.

Mary
Wish customer support

Karen mari
Karen marie

Sep 8, 06:41 ist

Of all the people that have generically replied to my original message, has anyone read what I wrote?

Wish
Wish (wish)

Sep 8, 05:08 ist

Hi karen,

Thanks for getting back to us. At this time, wish doesn't currently offer phone support, but we'll be happy to assist you here in this support ticket.

I'm sorry to hear that the promotion you attempted to use didn't work on your order.

If you're seeing a message that the offer has expired or is invalid, it means that it's no longer available for use. Our system automatically detects the validity and expiration date of any and all promotional offers.

To learn more about payments, pricing, and promotions, please visit this link below:

http://www.wish.com/help#s2

If you have any more questions, feel free to contact us anytime. We're always here to help.

Tam
Wish customer support

Karen mari
Karen marie

Sep 7, 08:48 ist

Please have a supervisor read my messages and contact me. Thank you.

Wish
Wish (wish)

Sep 7, 07:08 ist

Hello karen,

I'm sorry to hear that the promotion you attempted to use didn't work on your order.

If you're seeing a message that the offer has expired or is invalid, it means that it's no longer available for use. Our system automatically detects the validity and expiration date of any and all promotional offers.

To learn more about payments, pricing, and promotions, please visit this link below:

http://www.wish.com/help#s2

I hope you found this helpful. Let us know if you have any questions.

Jhulie anne
Wish customer support

Karen mari
Karen marie

Sep 6, 06:39 ist

Are you aware that wish advertised the promotion I am writing about? The ad was on the main wish site stating it was valid through september 3rd. Are you aware that I attempted to use the said promotion code on september 3rd at 7:01 pm edt and received an error message saying the code was no longer valid? Are you aware that at the exact same time I was attempting to use the code, it was being advertised on the wish website staying it was valid thru september 3rd? In fact, I copied the code from the ad page and pasted it at the checkout.

Wish
Wish (wish)

Sep 6, 06:28 ist

Hello karen,

Thank you for writing back. Our system automatically detects the validity and expiration date of any and all promotional offers. We're very sorry for the inconvenience this may have caused but if your promo code was not applied, it means it no longer is valid.

Your patience is appreciated.

Should there be anything else we can help you with, please let us know and we'll be glad to assist you.

Dyan
Wish customer support

Karen mari
Karen marie

Sep 5, 08:13 ist

So then why would an expired promotion be advertised on the main page at the exact same time that it was expired i'm wondering?

Wish
Wish (wish)

Sep 5, 07:40 ist

Hello karen,

Thanks for being patient as I looked into this. I'm sorry to hear that the promotion you attempted to use didn't work on your order.

If you're seeing a message that the offer has expired or is invalid, it means that it's no longer available for use. Our system automatically detects the validity and expiration date of any and all promotional offers.

To learn more about payments, pricing, and promotions, please visit this link below:

http://www.wish.com/help#s2

Please don't hesitate to write to us whenever you have inquiries about your wish account and purchases and we'll be available to address those for you.

Dyan
Wish customer support

Karen mari
Karen marie

Sep 4, 07:25 ist

Promo code lbrday ad is saying good thru sept 3. I am trying to use at this moment 19:01 sept 3, and am getting an error message saying, "oops, this code is no longer available."

Order ID 5b2926d49ea7231bc4f9a54d
This is one order among several others that I placed and paid for. Its longer than a month overdue and I get any kind of response. Now if I cancel, I only get my money back in Wish credits. How can I still deal with Wish of they cannot supply one of the many items I purchased. Worst online shopping ever. Very disappointed.

I ordered and paid for 10 products off Wish on May 14, 2018. I waited for my items to arrive and kept checking the tracking information as I waited. As the expected delivery date got closer, Wishes app suggested that I wait 5 to days and then contact customer support. This occurred a number of times before the app would allow me to contact customer support. On August 3, 2018 I was able to contact customer support. After several conversations I was offered a refund, but instead of refunding me $40.00 for 10 items, I was refunded $4.00 for 1 item and then my question was closed. I then started emailing Wish customer support to resolve this issue and was directed by Wish to open a new question for each item. When I went to do this I was unable to open my items as I had exceeded the 30 day refund policy. I have since been in daily contact with Wish customer support with no success in either being refunded my $36.00 or being given an expected delivery date for the items ordered and paid for. I have extensive transcripts and endless screenshots of my ongoing battle with Wish. I strongly advise other consumers to be wary of shopping with Wish.com. They say they have your back, but all they have done is put knives in mine.

Below is one of the initial emails sent to Wish support.

Wish Customer Support [[protected]@wish.com]

Dear wish support,

I contacted you 4 days ago and am yet to hear from you so I am sending my last email to you again and look forward to a response as soon as possible.

Regards
Wendy Chilton

Sent:Monday, 3 September 2018 9:10 AMTo:

Wish Customer Support [[protected]@wish.com]

Hi Jade,

I followed your instructions and have included the outcome for your information.

I have tried to do what you recomended several times and for each product I have not received or been refunded for and each time I got the same result. 

W

Hi Wendy, I'm Wish's support assistant!

Here's the latest tracking info I have:

Arriving by Jun 21, 2018

Last Location: China

May 15, 2018

Wishpost order generated

China

May 15, 2018

Processing Order

View full history

Have you received this item?

No

W

We're sorry about that. Unfortunately, the refund window for this item closed on Jul 21, 2018. This item is no longer eligible for refunds. Please view our refund policy for more details.

View Return and Refund Policy

Do you need any additional help?

Please select a response:

Yes

No

If I click on "Yes" I get the message "Which item do you need help with" and then I go back to my order history to start the process again.

If I click on "No" I get the messages "Don't hesitate to contact us if there are any other issues" &

"Before you go, let us know if you found this helpful".

Well no I am not finding this helpful.

I did notice that each time I went into each product it stated "Question Details Closed", I am asuming that it is because when Marivic, from Wish Customer Support, refunded me for 1 item he may have also closed my access to the other 9 items?

Let me clarify things for you...

I HAVE BEEN REFUNDED FOR:

18 Styles Mandala Modern Painting Abstract Wall Art For Living Room Home DecorStore: Diamond boutiqueQuantity: 1

Refunded on Aug 16, 2018
Free
Size: C

Refund Details:
Incomplete Order
Quantity Refunded: 1 of 1
Amount Refunded: $4.00AUD

I REQUEST THAT I BE REFUNDED FOR THE FOLLOWING 9 ITEMS: 

18 Styles Mandala Modern Painting Abstract Wall Art For Living Room Home DecorStore: Diamond boutiqueQuantity: 1

Arriving by Jun 28, 2018
Tracking #: LH323248669CN
Size: N

18 Styles Mandala Modern Painting Abstract Wall Art For Living Room Home DecorStore: Diamond boutiqueQuantity: 1

Arriving by Jun 28, 2018
Tracking #: LH323248669CN
Size: M

18 Styles Mandala Modern Painting Abstract Wall Art For Living Room Home DecorStore: Diamond boutiqueQuantity: 1

Arriving by Jun 28, 2018
Tracking #: LH323248669CN
Size: L

18 Styles Mandala Modern Painting Abstract Wall Art For Living Room Home DecorStore: Diamond boutiqueQuantity: 1

Arriving by Jun 28, 2018
Tracking #: LH323248669CN
Size: I

18 Styles Mandala Modern Painting Abstract Wall Art For Living Room Home DecorStore: Diamond boutiqueQuantity: 1

Arriving by Jun 28, 2018
Tracking #: LH323248669CN
Size: G

18 Styles Mandala Modern Painting Abstract Wall Art For Living Room Home DecorStore: Diamond boutiqueQuantity: 1

Arriving by Jun 28, 2018
Tracking #: LH323248669CN
Size: F

18 Styles Mandala Modern Painting Abstract Wall Art For Living Room Home DecorStore: Diamond boutiqueQuantity: 1

Arriving by Jun 28, 2018
Tracking #: LH323248669CN
Size: E

18 Styles Mandala Modern Painting Abstract Wall Art For Living Room Home DecorStore: Diamond boutiqueQuantity: 1

Arriving by Jun 28, 2018
Tracking #: LH323248669C
Size: B

18 Styles Mandala Modern Painting Abstract Wall Art For Living Room Home DecorStore: Diamond boutiqueQuantity: 1

Arriving by Jun 28, 2018
Tracking #: LH323248669CN
Size: A

Summary

Item Total:FreeShipping:$40.00AUDOrder Total:$40.00AUD

 We have your back! You never have to worry when you shop on Wish.

I certainly hope Wish will stand by their Guarantee and that someone can resolve this issue as soon as possible.

Regards
Wendy Chilton

look I have contact wish several times because they locked my account and will not tell me why. they keep saying I need to show where I made a purchases which I have done four times. A big order I got charged for but items never arrived and wish ignored what was going on so I disputed with PayPal and sent pictures of what wish put on my account. account is still locked and now I have lost several items and my free shipping. I would like my account unlocked, and a coupon for free shipping and 50 % off for all my troubles. please contact me at [protected]@gmail.com.

I ordered this in may2018 it has never been delivered and everytime i asked about it they asked if i wanted a refund or to wait a little bit longerI chose too wait longer twice or 3 times thinking they were backed up now i went to opt for the refund this time and they tell me refund option expired in aug. this is fraud and [censored] and you are to correct this immediatley or i will take further action with this scam you call a company this was purchased thru vactory buy tracking # is UM291765810CN i expect a response from you my email is [protected]@yahoo.com

I have tried twice this morning to place orders into my cart I just wanted to order all at the!same time
instead they started to process my item's single I had to then cancel the item I have ordered other items for as long
that I've been online shopping and I have had no problem why is there no cart shown on your shopping site if there is
no cart shown then I!think I will be unable to place any orders so!I will have to browse other cheap channel's

Good day, I have odered about 8 items between June and July and haven't received it. This is quite frustrating cause even though you are given the option for a refund, I would rather prefer the item that was ordered. I have never had this problem in the past and would like to know if there is a reason why I not receiving my items. I have orderd more items since but not sure if Im going to have a problem receiving it too. Really two minded about ordering anything else from Wish.com

I have sent several E-mail's about this.in the answered E-mail it tell's me to go to the drop down and go to order history. There is no drop down in the E-mail.
I have gone online and check my order history. It showed some of my order delivered to other address then mine. It also showed some were left at my mail box. Well I have also been in contact about packages I did get, that were not items I ordered.
The package clearly say's Wish Priority on the label. I was told they did not send it, I should check to see if I ordered t from E-bay.
It was something I would not have ordered and have no use for. Besides it say's Wish right on it.
I tried to go back on the Wish site to file for a refund, sense it look's like I am never going to receive what I wanted, but now it wont let me log in. I tried the reset password. It said my E-Mail was not found. I placed my order several month's ago.
This was my first time placing an order with Wish. I am very dissapointed with what has happened to me. I would like to get the items I ordered, But if they are not coming, I want a refund.

I ordered quite a few of the expensive items from them and all of them arrived either broken in transit or they were sent damaged by the store. I have been after these people at wish.com (or the so called bots) but haven't heard back from anyone since last two days. I am afraid my 500 bucks are gone! These are cheaters! I told them that I want to ship the broken machines back to the seller but havent heard back from any of them.

I ordered an item, got in touch with what looks like autobot replies. My item was never delivered and they are refusing to refund. I am sick of this crap company of not honouring refunds. I have evidence of every communication sent.
I want to take this further in matters of legality against wish.com.
So far I have waited till delivery date passed and still nothing. I constantly get the same check with neighbours and post office. However I asked who did the delivery and still no response.
I am not happy and still want my refund for I know there Is foul play.

I have ordered stuff back in June and it's September now and still hasn't arrived. Delivery dates keep changing so I don't know when it will show. Not impressed for being a first time user! I can not phone customer service cause it rings busy. I know I can't order items for Christmas cause it would never show. I was really looking for the great deals but shipping and service is terrible!

I ordered a shirt from Wish that was supposed to have been delivered already. It has not come in and now Wish is refusing to refund my money. I have been trying to get either my product or my money but they won't provide me with either one. With all these people saying the same, I'm surprised there isn't a lawsuit started already. I just want my shirt or my money.

I had two rings, one Antique style, and one Exquisite Womens, did not arrive and I have been blocked from my account or was signed out of my account. I cannot find the tracking either. My account disappeared for the second time. I was missing merchandize. A few weeks later I was able to get back on my account. I ordered some merchandise which was erased from my wish account. But I found one ring that showed on my own Slice tracking app. My money was refunded. About 8 items were erased again, when I realised it was too late and it was not found on my other tracking app. I have not purchased anything else, but the last two items have not been delivered on time and I cannot get on my Wish account a second time. I think someone has compromised my account. I also have a lot of hacking. I had several refunds for different reasons which I did get refunds, but this app had flaws, one day you purchase merchandise, then it disappears. I ordered and played for a ring three times. After the third time I knew it must have been erased from my account, after it should have been shipped. Something is wrong with this sysyem. I ordered too many things to keep up with the orders, trying to sample different things. I sampled many things not too expensive, but I'm not sure of the safety of this app.

I am trying to purchase items on the site, when I go to check out, it is asking for a copy of my bank statement showing a previous purchase. This is my first time purchasing anything so I can not supply this. It will not let me check out.
I tried to go to the contact us tab and was requested to re sign in with my user name and password (This is while I was logged into the site) when I filled in the details, it advised that the details are not correct, however I was logged into the site at that time using the same user name and password.
First time user, not a good start but I have heard positive things about this site and will put this down to tech issues. Could some one from wish contáct me please at / [protected]@icloud.com
As soon as possible please

I Ordered this along with two other items on the 20th of June 2018 from Wish two items I asked for refunds which I got because the items dropped not arrive however the selfie light I phone cover was already shipped to a South Africa, however item still did not arrive at time shon on app and I requested a refund today only to be told I'm out of my refund window this is not my fault that the service is so pathetic I want authorities to investigate this is fraud I will make sure Wish is being exposed everywhere I want my refund that's all