Wish
Reviews and Complaints

I have been a good customer of Wish shopping network. I order a A4 Led artist thin art stencil board light box tracing drawing board plate set. in June. I still have not received it. I go to check my orders and when I get them I will comment on them and say when they were delivered. On this date I ordered a lot of things. I received them but not this item. I would like a refund. I gave 12.00 dollars for this item
item number 58d47d0b2c963557c5e99d0

I have been using Wish for a short time now, their platform is great though it needs major changes for Merchants operating out of the UK. They say they will keep your payments unless you use a Wish approved merchant, These merchants are listed on their page. When you try to open accounts with these UK Shipping operators they redirect you to their sister sites, I tried DHL and it sent me to iPostParcels. So i decided to use parcelforce and as my package was small i was advised by parcelforce to use their Royal Mail International Track & Trace. Royal Mail is a link on their page and at the bottom of the parcelforce page it states, ©Parcelforce Part of the Royal Mail Group.
I then used the service and uploaded the tracker number but it keeps returning saying use a Wish verified shipping operator. I purchased my shipping from a link on the page that Wish directed me to so i do not see the issue. It appears to be no less than a scam of some sort .

Hi, my name is 'Sue' Susan Jennifer Ryan of 13 Adonis St Mount Sheridan Qld 4868 Ph [protected] previously of [protected]@virginbroadband.com.au and now homeless.[protected]@gmail.com. I am receiving emails for the correct address which is 'homeless.[protected]@gmail.com' but when I went to order from you last night you still have my old email address of '[protected]@virginbroadband.com.au' and it said my invoice will be sent to that address. Can you delete [protected]@virginbroadband.com.au from your system please as this email does not exist anymore. I have tried to do this but it will not allow me, so I would appreciate your help.

Please contact me on homeless.[protected]@gmail.com if you have any questions.

Thank you
Sue Ryan

I ordered a phone case on the 8th of July. My case was suppose to arrive by the 27 of July. All of a sudddn my shipment date was changed to the 3rd of August, with no warning. Today is the 2nd band I have yet to see any update to my product. What the hell is this. This is no way to do buisnesss. I am extremely disappointed with this service. I really like wish but this is ridiculous.

Although this is advertised as android google immediately locked out. Apparently it is not a licensed product! It is useless to me. The freight company, freight systems china have stuck their sticker over the original one so I am unable to see the original shipping details. I have been on google to find out your details but ended up going around in circles. I require return details and a full refund. The only number I can see on the packing is [protected] which is the sender's reference.

Attention please.Last year i placed an order i recieved the order but it was damaged.I recieved a refund.I also tried to place another order and i have not been able to order.I was asked to send photo to proof that i have placed orders with you guys.So i have sent the information that was asked of me and i still can not place my order.I would like to know what is going on?i am an event planner and i need to place an order a.S.A.P.Please unlock my account thank you irene woodfork

12/18/17 - Placed order for chairs on line to arrive December 23-30.
12/19/17 - Received a phone call about the brown chairs not being available. Would I want them in black? I said no and I was told the charges would be removed from my credit card.
1/7/18 - Received an email that the chairs would be delayed in shipping
1/17/18 - Attempted to call off - no answer. Still showing on my credit card statement.
1/18/18 - I did speak to someone on the phone. Told them I did not receive the chairs and my credit card still did not show a reverse of charges. Told it would be taken care of.
2/18/18 - Still on credit card, no reverse charges.
3/13/18 - Answering machine said they would only take emails for product problems. (see attached).
3/14/18 - Received an email from Cassidy stating a request for a refund can only be made within 30 days. (see attached).
3/16/18 - Received an email from Joey stating the same thing. (see attached).
3/17/18 - Received an email from Charlotte stating the same thing (attached).
4/15/18 - Frustrated I contacted from credit card company. Was told that since charges were over 3 months, they could not help.

I'm at the end of my rope. I did not receive any merchandise, so I am not asking for a refund. I just want the charges reversed on my credit card.

The item is not the problem. It is the refund process. To begin I ordered the item on july 20th. And attempted to cancel the order (there is no way to modify the order which is insane). I found a different item from the same seller that I opted to purchase. I utilized the prepaid shipping label provided by wish and the item tracking now says "return to sender" (me) without receiving my refund! Now i'm stuck with an item I do not want and no refund! I want my monet back so that I can purchase the item I want and not the product returned to me!. It appears the address on the shipping label is a dead end and does not exist. It has been 11 days now dealing with this chaos. This was supposed to be a birthday gift and it is now ruined! The wish stamp of approval "no worries when you shop on wish, we've got your back" is implore crap because I am not getting a proper, timely response from customer service! Once this is taken care of i'm never using this site or app again!

WHAT A TOTAL FARCE YOU PEOPLE ARE !
I take care of an elderly person and I was showing him what was on sale...I left him with that, thinking he could figure it out...well, he did and found a beautiful SET of markers ...he said it was free just pay shipping and he did with the idea we were going to receive a FULL SET OF MARKERS ! It may be stated, very small, that's it's only one marker...when he received it yesterday, he was absolutely devastated...
Now, keep in mind please, that he is elderly man who does NOTHING else but color... something he always did with his deceased wife...I am standing up for him on this ...the PICTURE states "markerS".
...I think it's fraudulent and a complete rip off...I am fairly new to wish, and have placed several orders, and I had problems with everyone !
This poor gentleman is extremely heart breaking !
And NO WAY is he paying 2.00 A MARKER...it's never worth that...
Items are very cheap and not durable...
Social media is a terrible things now a days, and I won't be scared to use it, to inform everyone of this nasty situation and how you let down this man...
There was an email attached to that order, mine, so why don't you have someone email and ask, is it only 1 or the set...will never use wish.com again!

Within hours of my credit card company alerting me that there were over $400 in charges on my wish account I contacted customer service. I provided everything that they asked and told them that these were not authorized and needed to be cancelled. I was informed I had to go to my account, go to my account history, and cancel them that way. My order history was blank. For weeks I went back and forth with them trying to explain that I cannot cancel my order this way as I did not place the orders and my history proved it. They processed all of the orders anyways. Every time I try and contact customer service I get the same canned response on how to request a refund. Problem is, my account history is still blank so there is no transaction to go in and request a refund on! They completely and fraudulently robbed me of over $400 and no one will even give me the name of a supervisor and department head to contact. Do not use this site. They are completely unethical.

I have been waiting for my orders for months now and when I went check again the items weren't listed or the item doesn't exist. I am in south Africa I ordered a number of things then the third item was delivered and the previous two was either refunded which I didn't request and for the rest of the things weren't listed or found on the site...I want to know what is going to happen to the money I spent ?
What is the site going to do about it ?
Will I even get my money back?

I ordered a pair of boots from Wish, using their app, the order came out to 36 dollars . USPS marked them as delivered but I never received them . I talked to Wish and they were not helpful at all . They won't refund me . They said that because the package was marked as delivered they will not refund . I have never had such bad customer service . They wouldn't listen to reason . They only communicated with ne through emails and their app . Often repeating over and over the same information . I explained to them I never received them and that I had contacted USPS service as well but they were no help .
I am out 36 dollars which to some people may seem like a small amount but I am going through a rough patch right now and don't have money to spare . The boots were for my husband who rarely buys anything for himself . Any help or advice would be greatly appreciated .

I am very disappointed and upset. I haven't received my order and it has been months! i order it back in April of 2018 and was told I would get it around the end of May 2018. You took my money for this order! I am beginning to wonder if this company is LEGIT!
ORDER #: 5AC6C88674831CD2350EA431
Sharpie Ultra Fine Point Permanent Markers Set Assorted Colors Art Pen
Order Placed: Apr 5, 2018

Sally
[protected]@hotmail.com

I have ordered alot from wish currently and past. This time they did not put the street number. Only the name. So all of my packages got shipped back and they do not want to do a refund on the shipping that i paid when it was their mistake not mine. Over 200$ worth of items. I have tried to reach someone. There is only automated responses by email. I can't get anyone on the phone. How do i get all of my money back including my shipping fees? Since i have no way to get my packages. I have went to the post office but the tracking numbers that they give you are not valid in the usa so i have no way to evwn see if they are on tjeir way back to them or if they are lost in the air somewhere.

I receive poor shoddy goods and went through the laborious refund process of taking pictures of the items to be returned. I received a refund for one purchase but not the other two.
I sent pictures in twice but still they did not acknowledge this and now I am being told its too late to claim a refund ever though i did this on the day they were delivered. The simply ignored my refund request . Below are the orders i placed at the same time with only one being refunded.

Your refund was processed on Wednesday, May 9, 2018. The credit should appear on your Klarna account by Wednesday, May 23, 2018.
Plus Size Women Ladies Floral Dress Ethnic Mid Sleeve Totems Irregular Dresses
Store: xxlinyue
Quantity: 1
Refunded on May 9, 2018 -

Women Summer Ladies Casual V Neck Blouses Loose Shirts Gradual Change blusas y camisas mujer
Store: Athena_
Quantity: 1
Delivered on Jun 1, 2018
Tracking #: UM026293200CN

Summer fashion woman sexy irregular sleeveless digital printing vest（S-XXXXXL）
Store: kam
Quantity: 1
Arriving by Jun 5, 2018
Tracking #: UM024891015CN

My son is ordering pipes and pot grinders from you web site. He is underage. I am trying to figure out how we can get these to stop. I would appreciate for someone to contact me back. He is a 17 year old boy and you all are selling him drug paraphernalia and I have I have to I'm going to take legal action against you all I need someone to contact me back so we can get his account canceled and so he does. Keep ordering this stuff he's underage and then the United States it is illegal for him to be ordering the stuff.. we will be returning a lawyer very soon if I do not get this resolved with you guys like I said he is a underage child that you are selling these products to

Hi my name is Delitha Thomas and I was suppose to get it in July 17. I have not gotten it yet. I placed my order June 30th and thought I was going to get what I ordered. I ordered 2 of them and my tracking number is LY381088520CN and I want to know where it is at. I shouldn't have to continue waiting I should already have it by now. I live at 2200 Garfield Ave Apt 507 Terre Haute Indiana 47804. My number is [protected] someone needs to contact as fast as you can because I want my stuff.

J ai une carte de credit valude avec fonds he commande souvent en ligne mais je n ai aucuns problemes sauf avec le site de wish ils me disent toujours paiement refuser g contacter ma banque et tout est correct avec ma carte de credit alors le probleme viennent de eux et non de moi ca fait plusieurs messages que je laisse service clientele et ils refusent encore mon paiement vraiment poche cette compagnie la

This company does not have telephone customer service. I have been unsuccessful in getting their response to over $600 worth of unauthorized charges beginning in February of 2018.

We have not received any of the merchandise that was charged on our account. I have made several attempts to contact them and the only response I receive is "go to our website". I am unable to look the charges up because I am unaware of the email address that was used.

I cannot attach any records because I don't have any records to attach only the charges made to my debit card.

This company is crooked.
Denise Pearlman

I purchased this "refurbished" tv and it arrived with the screen completely smashed! Still awaiting a refund. This was the first time I've ordered something from wish.com and I'm extremely disappointed. I think a lot of the customer reviews on this product were fake, as they were quite short and no one else mentioned their screen being smashed. Really hope they give me the tv in acceptable condition or at least give me my money back.

https://www.wish.com/product/refurbished-vizio-65-class-4k-2160p-smart-led-tv-e65-e1-5a0fcc5a7482a3795f9a5930