Wish
Reviews and Complaints

I was going to order a mobile phone from you but I changed my mind cause I had ordered a phone for my wife in stead from some where ells so I decided not to get a phone for my self at the moment so at the time of the order I had the option to council the order and have a refund in stead I have not had ever no phone no money back .
Thank you Shane hellyer
Address
20ger yr afon
Gwaun car gurwen
Ammonford
Carmarthen
Sa181hn

P.s if you can please get something done about it cause it was going to be my first order with you.and I will make a order with you in the near future.again thank you.

My account has been randomly blocked so I can't communicate, purchase or return with wish.
I've emailed requested info and received no help from wish at all!
I can't call cos it's premium rate America call.
I need this unblocked or at least a reason for why this has happened.
I'm in the middle of requesting a refund for items sent incorrectly but now I can't do anything with the website.
I'm sick and tired of being told they can't unblock it at present without a reason or why this has happened.
I've got nothing to work with here it's terrible service for what has been a great website...

Dear Sir/Madam,

I have requeste a fully refund from WISH since they mentioned that there was a problem with the payment made for my order.

The order comprised of 14 itens and the amount pai was 21.516, 76 Meticais.
As from my bank statement it shows that I was only refunded for 10 itens.

I kindly request full refund for the remain 4 itens.

Regards
Lara

Here is the email I sent:

Hello Mildred,

According to my bank extract it shows only 10 itens refunded (as per attached document).

Rgds

Yesterday, I noticed that pornographic recommendations are coming through on my account. I never ever look at that stuff nor do I want to. I am very offended. When I looked at my search history I noticed that someone has put a search in for said offensive material. I never did that, I have a feeling my account has been hacked and would like to know what to do. I am waiting for some purchases that I made for a portable fan, 2 or 3 shirts, 3 flashdrive pens and maybe something else. I was thinking of closing my account after I received my purchases, since there is no way to stop the offensive material from being recommended to me let alone that there is no way to delete search history from my account. I would like to know how to fix this without having to close my account. Once, I close it I will never open it again.

See the screenshots below. It's not in correct order but you can see what and how your company is treating customers
I am so unsatisfied with your customer service that I cant even explain you.
I am sorry to say but I would probably tell all my friends and family members about your improper service and delivery of item at complete different venue.
As a fault of yours I request my item delivered to my nearest Canada post as soon as possible with refund.

My order was delivered to the wrong address. USPS tracking simply states delivered at xx time on xx date. I filed a tracking request with USPS in which I was advised the package delivered on the next block over by mistake and the carrier was unsuccessful in retrieving the package back.
I notified WiSh.com of the error and provided the documentation from USPS stating the package was delivered to the wrong address and that I had not received it. I repeatedly explained this via their contact support option on their app as they suggest. I kept getting the same automated response which states their team has been notified and is looking into the matter. Please check around my mailbox and ask my neighbors for the package. This has been 2 weeks of my explaining and them giving the same response. I want a full refund but i cannot get a live person. The phone number listed is a machine with no option of speaking to a live person.

I have purchased multiple products from Geek.com. After changing my payment method, I was asked to send a photograph of my bank card with the last 4 widgets covered, before I would be able to purchase any more products. I do not feel comfortable doing this as it means you would then know my complete bank details, which is an obvious risk to my security. But I would still like to buy further products from you.

I purchased a wallet off wish and I got two when I don't want to and got charged for them both I would like for the second one to be cancelled and refunded How long will it take for a response and hold long will it take to get a refund back, or what will I have to do when I get it in the mail? I have tried the email thing with cousto or service but it got me no where other than blank emails from them. Is there anyway you can help?

I haven't received received this watch in over 2 months now. I've been waiting patiently and now I'm starting to get agrivated. If I'm not going to receive my item then I want a refund. I am being as kind as possible now but I won't be if this happens again. It's a watch. I mean it really shouldn't be that hard to keep track of. I really liked the look of this watch and it upsets me greatly that I have to continue to wait.

This is my 3rd contact to your company to try and RETURN these items :

I received the following:

Casual long sleeve top very poor quality and workmanship

Panel set landscape after opening it, it was too big to pace above the bedroom bed.

stainless spoon the packet said 3 items but only 1 was inside

the micro fiber mop heads should have been 3 items but only one inside

I tried to follow tours instructions but was NOT successful.

Kindly deal with this and let me know WHERE I should return the items and get my refund.

[protected]@gmail.com

I placed this order on March 6th, 2017 for my upcoming wedding. On April 26th, I received an email stating that it was taking longer than expected. They gave me the option to wait or have a refund. I chose to wait. I had to buy another pair of shoes for the wedding. When I got back from my honeymoon, there was still no shoes. I contacted wish and was told that they shipped and should have arrived by April 27th. This is one day after the day they contacted me to tell me it was taken longer than expected? When I told them I still had not received them, they could not give me a tracking number. I asked for my money back and was told that it was past the 30 day mark. See conversation below:

Apr 26, 2017
Wish Support said:
Thank you for using Wish! We'd like you to know that your order may arrive a bit late. Please let us know if you have already received this order.
Did you find this helpful: Yes - No

Apr 26, 2017
Shelia said:
No, I haven't got the item. I would like to wait a bit longer.

Aug 13, 2017
Shelia said:
I never got this product.. I asked for a refund already and got zero response.. I need my money back please!

Aug 13, 2017
Wish Support said:
Hello Shelia,

I understand how you feel that you missed receiving this order and you want your money back. Upon checking, your package was shipped and should have arrived on Apr 27, 2017.

It's hard for us to inform you that Wish has a thirty day policy on all orders as you are a valued customer. This is the same guarantee that we have agreed with our sellers together with their promise of providing quality products and on time shipment.

If you have another concern with an order, please reach out as soon as possible as we guarantee a refund or a replacement.

We value your business and we hope for an opportunity to provide a better experience on your next order. Our team is always available if there's anything else we can do to help you.

Phiby
Wish Customer Support
Did you find this helpful: Yes - No

Aug 14, 2017
Shelia said:
Well that’s funny.. you sent me an email one day before you are stating that it was delivered telling me it was going to take longer than normal. Are you serious? I will NEVER do business with you again!

Aug 14, 2017
Shelia said:
I am going to report this to the BBB. This is absolutely the worst kind of customer service I have ever seen. This was a pair of shoes I ordered for my wedding of which never came... the way you have handled this is absurd..

Aug 14, 2017
Wish Support said:
Hello Shelia,

I understand that you still haven't received your item until now and I'm sorry to hear that.

Just to inform you, the stores and Wish have agreed that once the item is not delivered on the promised date, the order should be refunded or the item be re-sent. These options are available until 30 days from the latest expected delivery date.

When I got this email, I did check all my resources to fulfill your request. Unfortunately, the request was made beyond the time frame and I know it is not your fault.

Don't worry, I'll make sure that Wish and the stores will see this experience so they can come up for an exemption for items that are not received and are beyond the 30 days policy in the future.

For now, I recommend you to write back to us immediately if there's even a day of delay on the promised delivery date so we can provide resolutions right away.

I owe you an apology for this still.

Thank you, Shelia.

Sincerely,

Mark Mori
Wish Customer Support

The Wish system messed up my shipping address so that the street name and number were not included. As a result 9 different items were lost and never delivered to me. I first contacted them on May 17th and they said to contact the post the truce and give them my tracking numbers. I did that but the tracking numbers Wish gave were not accepted by the post office. The post office said the numbers were too short. I contacted Wish again and they kept giving me the exact same response even though I kept telling them the post office couldn't use the tracking numbers they gave me. Now they are saying that it has been over 30 days and they can't help me at all. I know it's only like $30 but it's my money and I want it back. This company is impossible. You can't actually get a hold of anyone. They just copy and paste responses when you contact support and their "customer service " phone number is just a recording. It's completely ridiculous.

I received notification that the item had been delivered however it wasn't received, I contacted wish about this who advised that the item was showing up delivered so they couldn't provide refund or have the seller send another one. I checked with the post office, family members & my surrounding neighbours & no one had received this item. I've contacted wish on numerous occasion to provide proof of delivery which they have not been able to provide me with. They then advised that it was dropped at a safe location. So I asked where this location is & why was it dropped somewhere else when there was someone home to sign for my orders but they haven't been able to answer any of my questions nor do they know where the item is.
No one is listening to anything I'm saying I just keep receiving the same generic robot messages from their operators & ive had enough. I paid a lot of money for an item that I never received & no one is doing anything about it. I just want my money back I've had enough of trying to reach out to them for a resolution that I'm clearly not going to get. No one is taking ownership for their error

For some reason on the main page where they make suggestions on items I'm getting pictures of men's sex items and clothing.im not sure how it started coming because it has started lately. I find these highly inappropriate and make me uncomfortable to use my app. I really want to keep using this app. Is there any way to make it so I am only seeing appropriate images?

The date I started this was 8-11-17 I'm am seriously angry with wish, i've spent several hours on this, there is no way possible to speak with a live person, my questions were on some boots. the ones I was interested in are listed several different times, all with different amounts, here they are $10.00, $17.00, $13.00, 19.00, sames boots, this is false advertisement because you are showing them with those different prices, when i click on all of those the prices are all over $17.00 and sipping is $8.00, and 9.00. I'm thinking that I'm going to cancel an order i placed and stay the heck away from you for good. I will do what it takes to file a claim against you, And I didn't buy the boots, 2 different pairs the same thing on the others. So do you have an answer, for me? Is there an actual person to talk to? Let me know and if you don't I will take this to the top.I placed an order with out the boots. i'm trying to cancel, and of course you cant! Your motto at the bottom is false! I will again, take this to the top and file a claim about you! this is now turned into 3 days of searching to get a hold of you many many hours. this is a total waste of my time, your items should be free for all you have to go through! I cannot add a picture it knocks me out of my message and have to type it all over, this happened 3 times. I order a lot on line, due to a disability and this is the worst. I also will contact the Better Business Bureau!
A total waste of time trying to get someone live, impossible! countless hours. Very bad. i will not shop WISH anymore and I urge for others not to as well.
Wish .com is a scam, and there is no one you can talk to.
I'm sorry i cannot send pictures, I dont know how, and dont want to spend more hours trying.

They sent me items I did not order since then I have requested a return label for a refund. They emailed me the labels which I printed and shipped all the items back within the 30 days even checked the tracking and they have received them. Only one of the items say refunded which I have not received the money for, this was 2 months ago. There is no customer service number to talk to a live person. This is 347.00 dollars worth of items. I want my money back and is willing to seek legal actions even if it means more money out of my pocket. I took a picture of all of the packages shipped have the tracking numbers.

They send an e-mail saying they have declined my order, and i should try alternative payment method whiles they have got my money already in their accounts.this is the shipping order ID WHICH I received from them is 598a41c58be98b79ed289409 i payed through iDEAL DATE was 09/08/2017.this is the account no which receive my money, PPRO Financial ltdtarget account DE42700111104107387000

We expect your order to be processed between:
Jul 21, 2017 - Jul 23, 2017
Order ID: 5970cc7461db506c08ec7bd7
The above order was recieved in good condition. I ordered unit for use in Canada and USA. The unit I recieved is for Australia. Please send me correct one and advise what to do with the one I have.
I attempeted to contact you via order form and consistantly received an ERROR 404 messge.
I have reported this to PayPal.
.

Dear Sir/Madam,

I have made a order on 10th August 2017, which I have paid with my Mozambican card but asked that the itens should be delivered at my mother´s address in Portugal (Lisboa- Amadora).

On August 12, I have received an email stating that my order was to be reimbursed and my account was blocked because the wish team needed more information regarding my purchase.

I was asked to submit proof of payment, amount paid and currency, which I did provide.

From there on I have been exchaging emails with a couple of wish team members and each one of them requests the same information (kind of a default message). Yesterday I have attached the information at least 4 times to different people.

One of the solutions I asked was to reimburse the amount and I will find a way to buy them (using another card or so). I have some urgency to make this order, so a quick reply would be highly appreciated.

Regards
Lara Loureiro
(+[protected]

Here are the emails exchange yesterday:

##- Não escreva abaixo desta linha -##
A sua solicitação 6521037 foi atualizada! Para adicionar comentários, responda a este e-mail.

Lara Leao
Lara Leao
15 de ago 11:39 IST

Dear Deepak,

Once again find attached my bak receipt, where I have highligthed the payment made to wish.

I have also attached a picture of my bank card (not sure if it helps, just in case it makes any difference to you).

Rgds
Lara

Anexo(s)
[protected]_075035[1].jpg
Bank receipt.jpg
Bank receipt.word.pdf

Deepak Sin
Deepak Singh [Accenture] (Wish)
15 de ago 07:45 IST

Olá Lara,

Obrigado por enviar esta imagem, infelizmente não estou conseguindo visualizar e ler os detalhes corretamente. Por favor, envie uma nova imagem e verifique se:

A Imagem está em .jpg, .gif ou .png formato.
O texto é grande o suficiente, se ele está em foco, e se a imagem não está cortada pelos lados.
A imagem está do lado direito, sendo possível ler de cima para baixo.
Lara Leao
Lara Leao
14 de ago 23:47 IST

Dear Dipesh,

It seems to me that this is a standard response and not a solution.
Once again find attached proof of payment for my order done.

Find attached the bank receipt:
Amount paid: 21.516, 76
Currency: Meticais (Mzn)
Date: 11/08/2017

On your site it says that the order was done on 10/08/2017 and I was debited for the SAME ORDER on 11/08/2017.
I will have to involve a lawyer to get my point? What are the next steps?

STOP sending me this default message asking for my bank details to prove I have made the payments.
One thing is clear, the money is not in my card and my bank statement shows that the money was paid to WISH.

With whom can I talk to get this solved once and for all?

Rgds
Lara

Anexo(s)
polp.jpg
polp1.jpg

Dipesh Mha
Dipesh Mhaske (Accenture) (Wish)
14 de ago 22:35 IST

Olá Lara,

Assim que recebermos a verificação de que você é o titular autorizado desta conta, nós removeremos o bloqueio da mesma. Para resolvermos este problema de uma maneira rápida e fácil, por favor, envie uma imagem do extrato do seu cartão de crédito, ou da sua conta bancária com as seguintes informações:

A linha que mostra a transação do Wish/Contextlogic
Data da transação(2017-08-10)
Valor da transação(276.00 EUR)
Moeda na qual a transação foi realizada
Nós esperaremos pela sua resposta.

Wish Customer Support Team
www.wish.com/help

Lara Leao
Lara Leao
14 de ago 19:36 IST

Dear team,

I am sending emails regarding my reimbursement and everytime I send the required information there is no further replies to my emails.
I have attached the receipt that shows the payment done to WISH on 11/08/2017.

On 10/08/20174 I have received an email from WISH stating that my order was processed.

Find attached the bank receipt:
Amount paid: 21.516, 76
Currency: Meticais (Mzn)
Date: 11/08/2017

I kindly request an URGENT reply to this issue.

Regards
Lara

[protected]:28 GMT+02:00 Wish Customer Support :

Anexo(s)
[protected]_075910[1].jpg

Lara Leao
Lara Leao
14 de ago 18:58 IST

Cara Sarikha,

É a 4 quarta vez que anexo o comprovativo de pagamento desta transacção e expliquei anteriormente que a encomenda mostra ter sido feita no dia 10/08, mas o débito do valor foi feito no meu cartão no dia 11/08.

Valor: 21.516, 76
Moeda: Meticais (Mzn)
Data: 11/08/2017

Se não é possível fazer este pagamento, gostaria de cancelar a encomenda e desbloquear a minha conta.
Quando terei o valor reembolsado no meu cartão?

Cpts
Lara

Anexo(s)
[protected]_075910[2].jpg

Sarikha Ch
Sarikha Chiluka [Accenture] (Wish)
14 de ago 18:50 IST

Olá Lara,

Assim que recebermos a verificação de que você é o titular autorizado desta conta, nós removeremos o bloqueio da mesma. Para resolvermos este problema de uma maneira rápida e fácil, por favor, envie uma imagem do extrato do seu cartão de crédito, ou da sua conta bancária com as seguintes informações:

A linha que mostra a transação do Wish/Contextlogic
Data da transação (2017-Aug-10)
Valor da transação (276.00 EUR)
Moeda na qual a transação foi realizada
Nós esperaremos pela sua resposta.

Lara Leao
Lara Leao
14 de ago 11:54 IST

Caro Gaurav,

Não tenho outra conta associada a WISH.
Sendo assim agradeço que se cancele a encomenda e se faça a devolução do valor.

Vou ver se é possível fazer a compra de outra maneira.
Tenho uma certa urgência em finalizar esta encomenda, por isso aguardo pelo reembolso.

Cpts
Lara

Gaurav Kon
Gaurav Konde [Accenture] (Wish)
14 de ago 11:50 IST

Olá Lara,

Parece que a transação que você nos enviou não coincide com as transações associadas à conta criada com o e-mail: [protected]@gmail.com. Você tem alguma outra conta associada à um endereço de e-mail diferente?

Se você não tiver nenhuma outra conta, por favor, envie a imagem de uma transação diferente da que você nos enviou. Para a sua referência, nós estamos procurando pela transação realizada em 2017-08-10.

Lara Leao
Lara Leao
14 de ago 11:37 IST

Cara Equipe,

Encontrem em anexo o comprovativo da transação feita ao WISH no dia 11/08/2017.
Valor: 21.516, 76 MZn
Moeda: Meticais

Eu vivo em Moçambique mas pus endereço de entrega o endereço da minha mãe, Isaura Leão em Portugal - Amadora.

Cumprimentos
Lara

Anexo(s)
[protected]_075910[1].jpg

Gaurav Kon
Gaurav Konde [Accenture] (Wish)
14 de ago 11:03 IST

Olá Lara,

Obrigado por entrar em contato. Parece que a sua última transação de compra desencadeou um alerta de utilização não autorizada, o que consequentemente recusou, cancelou e reembolsou o seu pedido automaticamente. Nós tomamos a iniciativa e colocamos um bloqueio temporário na sua conta para proteger os seus dados financeiros.

Para mantermos o Wish com uma experiência de compra segura, nós precisaremos verificar que você é o titular do cartão para que o bloqueio da sua conta seja removido.

Os nossos clientes normalmente enviam uma imagem da cobrança/reembolso do Wish que está registrada na fatura do cartão de crédito, PayPal, ou no extrato da conta bancária. Nós não exigimos que você compartilhe qualquer informação privada, tais como: número do seu cartão de crédito ou número de sua conta bancária. Porém, pedimos que você tenha certeza de incluir as seguintes informações:

Uma imagem que mostre a transação do Wish/Contextlogic
Data da transação
Valor da transação
Moeda na qual a transação foi realizada
Nós esperaremos pela sua resposta.

Lara Leao
Lara Leao
13 de ago 23:57 IST

Hi there!

I dont really understand what i've done wrong.
I just ordered some products to be delivered at my mothers house in Portugal.

Is it because im using a card from other country, Mozambique? Im using this card for online shopping only and this is the first time i have an issue.

Best Regards,

Lara Loureiro
+[protected]

On Aug 11 2017 I order numerous items from wish after I look on their site and see it cheaper I order the same item but for less after I paid a 100.00 off my credit card it says I need to send a copy of my bank statements. I go to check my bank statement which it says they refunded it's not on there what's going on. When I try to contact Geek.com it tells me the same thing wish.com tells me please help me I can't use my account. I try to order other things same thing.