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WLY* Complete Save have been taking money fraudulently from my credit card for the last 5 months, totalling £75. I do a small amount of online shopping usually with the same four companies, but at no time have I requested to join the Complete Save savings plan. I have only just discovered this fraud, in part because I had a replacement credit card about a month ago and no longer have online access to previous statements, but also because the amount of £15 per month is a small enough amount not to raise alarm bells! I have now contacted my bank and had further payments stopped, but as a pensioner on a very low income I am furious that this amount of money has been stollen from my account. Somehow this company has got hold of my details, but I can confirm that I have never completed an application form to join this savings plan or received any emails or other documents from this company. I want my money refunded and this company investigated. Ray Lewis
Hello Mary
My reference is [protected]. I have spoken with Martin of Complete Save regarding this, but he has only refunded £45, therefore Complete Save still owe me £30. It was quite clear during our conversation that £15 had been taken from June to October amounting to £75.
Please now confirm that you will be refunding the £30 of my money that you still have.
Ray
The complaint has been investigated and resolved to the customer's satisfaction.
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I’ve had another payment taken from my bank I haven’t sighed up for this I’ve sent numerous emails this is the second Tommie it’s happened I would like all my money that’s been taken to b put bak
I have had payments since the start of November I believe, I want this to stop I don’t shop online regularly and has been charging me £15 per month. Please how do I cancel
I have had £15 taken out of my bank and I haven’t signed up for anything so how do I get this to stop and get my money back?
WLY* Complete Save have been taking money fraudulently from my Master card for the last 5 months, I only do a online shopping from my , but at no time have I requested to join the Complete Save savings plan. I have only just discovered this fraud, in part , they have been taking 15 pounds each month i have now contacted my bank and i will take law action against them
I found that £15 had been taken out of my Amazon Credit card account without my permission by an unknown company called "COMPLETE SAVINGS"... I emailed them about this and accused them of theft.. They have since replied stating that the £15 will be refunded.
The same has happened to me with this company
Unfortunately when shopping online the Completesave is almost presented as part of your purchase. If you are using Moonpig or Boohoo or other platforms that support these scumbags it can be hard to reach the final page of your purchase without unwittingly clicking 'I agree' on Completesaves scam. It is very cleverly designed to make you think that you are agreeing to the terms and conditions of your purchase, but in fact you are signing up for a rip off that will charge your account 15 per month for nothing. Unless you shop online every day their offers are useless. They should be shut down,and Moonpig and otger sites that host them should be boycotted
I have just noticed £15.00 has been fraudulently taken from my account for the last four months. At no time did I authorise Wly*Complete save to debit my account. How do I get my money refunded it is money I can I’ll afford to pay out. Please can you resolve this on my behalf.
I would like to be funded of the unauthorised payments taken from my account every month and i would also like the payment to by cancelled for the foreseeable future as this action is completely illegal as i give zero permission
I have had £15.00 taken from my account every month for the past 6/7 months. I phoned the company two months ago to cancel this to no avail. Can anyone help?
I have had £15.00 taken from my account every month for the past 6/7 months. I phoned the company two months ago to cancel this to no avail. Can anyone help?
These lot took 15 quid out my account and i need that for travel money to get to college absolute piss take
Utter criminals, took £15 a month, claimed I signed up by making a purchase with another website, checked with that website, they said never had any dealings with completesavings, thieves and modern highway men, should all be ashamed at themselves
I just noticed the same transaction on my credit card statement.I called my bank. They were really helpful and put me in touch with the fraud department. They told me that they suspect that a transaction I made with Looking4Parking, for airport parking, would have had one of these annoying advertising banners running on the page. In order to get rid of it, you click on the cross at the top. Apparently, this is how this shady organisation gets your details and lo and behold you’ve unknowingly ‘subscribed’ to their services. The bank gave me the telephone number of this dodgy lot and I called and insisted on a refund. They said they would refund my card within 3 to 5 working days. My bank have now blocked any future attempts by this lot to take payments. I shall be contacting this shower of thieves on day six if I haven't received my refund. Good luck
i am disgusted, ive had £30 taken from my bank account so far with no idea what was going on, ive never signed up for any savings account before. after reading these comments i am clearly not the only victim. i am only 17 years old and do not have much money in the first place. i want my money back immediately, this is robbery!
If you've been charged 30.00 in total (MAR & APR) then that tells me that an online payment youvw likely made during the same date in FEB started them as its always the previous month almost to the day that starts off the savings scheme.
Good morning
I’ve just had confirmation of £15 taken from my account for complete save. I have not signed up for this service.
Pauline McCauley
Money is being taken from my card
£15 was taken from my bank account as well with the complete save reference. I was raging as hadn't subscribed to anything. Phoned them and they confirmed it was authorised after my Moonpig purchase! They agreed to cancel but I demanded my money back, which they agreed to do within 3-5 days. They better hope it is, complete farce way of getting money from people. Please be aware.
£15 was taken from my bank account as well with the complete save reference. I was raging as hadn't subscribed to anything. Phoned them and they confirmed it was authorised after my Moonpig purchase! They agreed to cancel but I demanded my money back, which they agreed to do within 3-5 days. They better hope it is, complete farce way of getting money from people. Please be aware.
So it seems i have also fallen for this Scam.
£15 a month since December 2017 to now.
Has anybody managed to get a refund?
I had never heard of it till i just checked my account.
If they've been coming off since 2017 then how have you not noticed them till now? You should be checking your accounts on a regular basis.
My dad got 3 x 15 back and now I'm going to call them ad they said they would send an email from to request the test...like you since 2018...
It might not be easy but call them and start the process. They are crooks
My goes back a very long time too, January 2017. I have put in a claim. Got three months back. Put in another claim as suggested by my bank. I have changed cards so I am likely to be in the same position. This has been going on unknowingly since 2017. Did you get a refund?
Issue with statements.
This company have been taking money from my bank each month for many years. They agreed to pay it back but they are now saying that they can only pay it back to a card I had years ago and my bank no longer recognise as it had been taken over. The company need to reimburse me a further £180 with immediate effect. I am now happy to highlight this company’s unorthodox practices to the financial ombudsman, the national newspapers, my MP and solicitor etc. people need to be made aware of this company.
I have been emailing for weeks now and it still not sorted as excuse after excuse. I will let you know if they reimburse me the remaining £189 owed to me. If there is anyone else who would also like to bring their story to the newspapers etc let me know in response to this message.
T Mitchell
I have just discovered that Complete Savings have been taking £ 15 per month out of my account for almost three years, without my permission. They have stolen £600 from me in total. They are no better than pickpockets. I'm fuming. I suggest we combine forces and make them refund us.
I would gladly bring this issue to the attention of the press, Which magazine, and Watchdog.
I just seen my Santander account and they have been taking money from my account for 2 years totalling £360
I just found this going from my bank. I have never heard of them. Over 2 years. What do I do?
Contact their company. Their phone number is often on your statement with the transaction. If its not then a quick Google search will bring up their site. They're pretty good at offering a full refund. Just get in touch with them and they'll help you out.
I have been having the same problem £15 a month has been coming out my account and it just took more money out again today I don’t know what to do to get my money back. Because I didn’t sign up for it and I don’t know what it is
You need to
Call them on [protected]
Explain your situation and how it’s an unauthorised payment and you’ve reported to your bank and that bank has suggested you get a refund and get your account closed with them, same thing happened to me I’m waiting 3-5 working days for my refund.
Unauthorised bank charges taken out from my account
Kindly refund the £105 you’ve taken from my bank account since November 2021. You can see that I have NOT used your services, nor have I ever sought them out. Please also explain which website I was using at the time when I apparently inadvertently ’signed up’ to WLY. As a company, I’d also like to know your views on the litany of other customers here reporting the same complaint.
I would kindly like the 15 pound back you have took from my bank without authorisation!
Just checked my 13 year old’s bank statement - x4 £15 gone out since March. Did people email or phone this company?
Just checked my 13 year old’s bank statement - x4 £15 gone out since March. Did people email or phone this company?
I have never agreed to have the money taken from my account and as I now have changed to a current account that I cannot have standing orders or direct debits, yet you still have managed to take the money way every month I would like this investigated and refunded immediately
I had never heard of this company until yesterday when I received an email from them. So I went through my bank statements and discovered that they have taken £600 out of my account over the last three years. I have never, ever, given this company permission to take £15 per month and I therefore consider this to be theft.
Much the same as me, it turns out I bought something in Argos Dec 2019 and since then they have taken £15 per month out. Bank alerted me saying it was suspicious. Phoned them up and they say I had agreed to this (never) they are paying back 3 months straight away but have to fill in a claim for to see if i can get the rest.
I’ve never once subscribed to complete savings and it keeps taking £15 out of my account, I cancelled the subscription about 5/6 months ago and now money is being stolen from my account again. I was charged £15 10th June and now I’m being charged £15 today…i at least want £30 refunded….absolutely fuming.
Wly money savings are taking money from my account each month without authorisation! This has happened for 4 months now at £15 a month! I want my money back as I did not sign up for them to have access to my account
over the past 6 months I’d say complete save have taken £15 out of my bank each month I have not signed up to nothing and is classed as fraud as I’ve not given out my bank details I’m not happy as I’m not sure I’d be able to get any money bank and I’m struggling on £60 let alone £45
Over the past few months they have taken over 75 of me 15 every month I have not signed up for this and would like to know how to get my money back
Hello!
Complete WYL* complete save have been taking money out of my account and I can’t stop it, help please
Complete save have taken £15 from my account I have no idea how they have my card details and would like a refund
Complete save have take 15 pounds from my account I have no idea how they have got my bank details but I would like an immediate refund
Complete save have been taking £15 a month out of my account for over a yr if not 2. no idea how as never have I signed for them to take. I’m a single mum with 3 children and it’s hard enough meeting needs without this. I would like a refund and investigation.
Wly completesave keep on taking £15 out of my account , I have no idea how they do this I have emailed them once asking them to stop but nothing has happened , I will be contacting my bank and the ombudsman if this continues
I am a young girl only 17 who works hard to have her money to find it’s been stole from me £15 this morning went out my account and I want it fcking back
I’m also 17 and I’m just as upset as you are.
15 is being taken from my account every month without my permission for the last 7/8 months how do I stop this and get a refund back? I am 105/120 short because of this!
I have just got £15 taken out of my account that I REALLY did not sign up for and ruined a day out with my loved one. Being a young teen and seeing my hard earned money being taken from me has left me upset and anxious about more of this money being taken out of my account. And me also wanting to save up for a car, this doesn’t help at all.
I’ve had £15 per month taken since march totalling £75. I have never signed up for this. I have submitted my case and requested a full refund but had no response. This is disgusting. comments made by other people are exactly the same as mine.