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WLY* Complete Save have been taking money fraudulently from my credit card for the last 5 months, totalling £75. I do a small amount of online shopping usually with the same four companies, but at no time have I requested to join the Complete Save savings plan. I have only just discovered this fraud, in part because I had a replacement credit card about a month ago and no longer have online access to previous statements, but also because the amount of £15 per month is a small enough amount not to raise alarm bells! I have now contacted my bank and had further payments stopped, but as a pensioner on a very low income I am furious that this amount of money has been stollen from my account. Somehow this company has got hold of my details, but I can confirm that I have never completed an application form to join this savings plan or received any emails or other documents from this company. I want my money refunded and this company investigated. Ray Lewis
Hello Mary
My reference is [protected]. I have spoken with Martin of Complete Save regarding this, but he has only refunded £45, therefore Complete Save still owe me £30. It was quite clear during our conversation that £15 had been taken from June to October amounting to £75.
Please now confirm that you will be refunding the £30 of my money that you still have.
Ray
The complaint has been investigated and resolved to the customer's satisfaction.
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I have just had GBP15.00 / SGD25.86 removed from my bank, but have never signed up to this. My email address is also not registered so not sure how my details have been found let alone money taken out my account.
Greetings
The same kind of thing has happened to me.
£15.00 a month since 18 June 2018. So around £800.00
Can anyone help me please. I contacted my bank but they have done nothing.
Giles Sutherland
Hi Did you get a refund?
Hi I’ve had £15 come out my bank account charged by wlycompletesave.co.uk and I haven’t never signed up for anything on my debit card called that, could I please get my money returned
Wly complete save have been taking money out of my account for 6 months! £15 a time meaning that they have taken £90 out of my account and not once have I agreed for this sign up! I have rang my bank and asked for this payment to be cancelled. I am outraged that this has been stollen from me!
Please I don’t understand why you guys just badge into people’s account to take money. Please I need my £30 back
I’ve just recently had £15 taken from my account without authorisation by Completesave.co.uk.
I’ve emailed them immediately to stop any future payments but upon reading these other messages of it happening to other people, I doubt they will listen.
Please could you help me get this refunded or atleast get this stopped, thanks, Beau
Same thing happened to me, I don’t know what to do. I never heard of this ever before.
Why have they taken £15 off me can you plz put this back in my bank account I never signed up for nothing and no no one has my details
Can you refund my money plz I never signed up for this and no no one has my details the money has been taken out this morning I would like you to put it bak in thanks x
Why are u taken this out my bank account I want a refund asap and this cancelled 😡 whatever it is
I would like a refund and this cancelled asap I don’t even know what this is and why you even took this out my bank plz put it bank in my account
I would like a refund and this cancelled..i never authourised you people to take out money from my account and i never signed up for complete savings...this is day light robbery
You have taken money from my account! I have not authorised this! How do I get my money back ?
I bought a ticket on Ticketmaster at 09:46 and at 09:48 this website took a transaction of 0 euros out of my account, starting a free trial unbeknownst to me. At no point did I sign up for this, I was tricked while buying my tickets into thinking that I was still buying my tickets even though this site had diverted me. A few minutes ago 15 euro was taken from my account. I've had to cancel my card because of this and I expect you to contact me to refund this money.
i have absolutely no clue why i have been charged £15 from this complete savings thing as i’ve never even heard of it! No clue how you have got my details but i would like a refund asap please.
It has only taken £15 out my bank why has it done this I haven’t brought anything or spent my money in a wile I was saving
why has my money been taken out my account ? i’m a student and have no money as it is i never signed up for this !i would like a refund
My daughter has had 2 lots of £15.00 taken in just 2 weeks. How on earth can they get away with this. I have now spoken to this company and apparently no more payments will come out of her account. They have said it originated from moonpig !
Will she be able to get this money back at all as seems very fraudulent the way it was taken
Complete save taking unauthorised money
Ive just had fifteen pounds taken away from me although i have no connections to this website or a memberships. I want my money refunded
I have had £15 pounds taken from my joint account without authorisation from either myself or my husband. I haven't signed up to anything and want a full refund. I will take this further if I have to.
ive had £15 taken out of my bank account, i never do online shopping so ive not a single clue what its for but i want it refunded and cancelled.
I have never used this, and I have woken up this morning and half my wages have gone and I have only been payed last night? Can someone tell me what this is I would like my
Money back.
I have just discovered this completesave.co.uk debit today of £15 coming out of my bank since since July
one guy on another chat forum has had money taken out for over a year
they have had £60 off me so far
I have blocked any more payments with my bank so I hope that will stop it
the completesave.co.uk are asking for a membership number and email but I didn't have any email contact with them so I can't cancel the membership - it's just another loophole
I have just discovered they have been taking money from my account for the last 12 months apparently after I bought a ticket on Trainline - I rang the complaints number [protected] and spoke to a very pleasant lady who was most helpful. She stopped the account immediately refunded me 3 months and is sending me an email with a ability to claim the rest of the money back they have taken assuming I have not used their services.
Considering I had no idea I had signed up for this service I hope to get every penny back!
Why complete save has taken my money £15.like i haven't shop anything yet from this site.They deducted the money unauthorized.
I experienced the exact same thing as all the comments out here..CompleSaving have taken £15 out of my account something that I never signed up for.. How can we get our money back?
Complete save have been taking £15 put my account for the last 5 months. How do I solve this ive even tried cancelling card and they keep doing it without my consent.
Why have complete savings been taken money from my bank account WITHOUT MY PERMISSION 5 times you have taken £15 from my account can you please tell me why and refund the money you stole from my account please
I am in a similar position having experienced a loss of £45: three monthly unauthorized deductions from my credit card over the last three consecutive months.
This illegal activity should be stopped by authorities and I will undertake steps to achieve this aim.
I expect a response to this post and will not share further details publicly.
G.L. Surrey 30/11/2022
I am a student and yesterday i saw 15 pounds taken away from my account by complete saving blah blah what is this i want my money back how can i
You have been taking £15.00 out of my account for months now sometimes more than once a month, I want my money back as I have not signed up for this, if I don’t get refunded all the money then I will be taking you to court
Today I was charged £15 by this company. This is not authorized and i did not sign anything. I never agreed on anything before. This is illegal. I want a full refund.
I had £15 taken from my bank account by this company on 12/12/2022, I was confused because I didn’t authorise this. I called the company ‘Complete save’ and they informed me that it was a cash back scheme that I had clicked on after I had purchased something from Moonpig to get £6.46 cash back on my next order so naturally I entered my email address and thought nothing more of it until now. I called the company and they have issued me with a full refund and cancelled the membership I didn’t know I had 🤣
I’ve gone through my bank statements and have found that the same company have taken £15 a month for the last 16 months,I hadn’t taken any notice as I’ve been looking after my husband who is terminally I’ll and thought It was a subscribe and save purchase with Amazon that was coming out each month which unfortunately it wasn’t, who do I get in touch with for a refund please?
Hi, I was charged £15 with no authorisation and I want a full refund as I do not recognise this transaction at all. Please give full refund immediately otherwise will be taking further action, as I know that more money will be taken out due to past customers having the same problem.
Hi,
I’ve looked on my bank statement and it saying I have had £15 taken out on two occasions by ‘WLY*COMPLETESAVE.CO.UK’ I have never filled in anything to agree to this. I have both the dates and how much was taken. This is fraud, taking peoples money without consent.
I’ve had the same today! And previous ones only noticed todays one disgusting
Hi, I have just had a notification saying another £15 will be taken from my account but I never subscribed? I want a full refund for £30 as there was one taken in October that I never realised
£15 has been taken from my account and I would like it to be returned as I’ve not given you any permission to take that money out, so I would like a full refund straight away
Are you going to refund my £15 as I can’t remembering signing up to you. I’ve even tried to open my account but it’s say email address unknown so I can’t do anything that why.
I want for your reply this time as this is the 2nd I’ve tried for refund
Hi, I have just had a notification saying another £15 will be taken from my account but I never subscribed? I want a full refund for £15
Hello I’ve just had £15 taken out my bank for no reason and I’m not subscribed I want a full refund please!