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WLY* Complete Save have been taking money fraudulently from my credit card for the last 5 months, totalling £75. I do a small amount of online shopping usually with the same four companies, but at no time have I requested to join the Complete Save savings plan. I have only just discovered this fraud, in part because I had a replacement credit card about a month ago and no longer have online access to previous statements, but also because the amount of £15 per month is a small enough amount not to raise alarm bells! I have now contacted my bank and had further payments stopped, but as a pensioner on a very low income I am furious that this amount of money has been stollen from my account. Somehow this company has got hold of my details, but I can confirm that I have never completed an application form to join this savings plan or received any emails or other documents from this company. I want my money refunded and this company investigated. Ray Lewis
Hello Mary
My reference is [protected]. I have spoken with Martin of Complete Save regarding this, but he has only refunded £45, therefore Complete Save still owe me £30. It was quite clear during our conversation that £15 had been taken from June to October amounting to £75.
Please now confirm that you will be refunding the £30 of my money that you still have.
Ray
The complaint has been investigated and resolved to the customer's satisfaction.
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I have had £15 taken out my account this month twice, for no reason I’m definitely not subscript so i don’t see the reason why you would take money outta my account. So please give me my refund of £30.
It has only taken £15 out my bank why has it done this I haven’t brought anything or spent my money in a wile I was saving.just i want my money back
I have experienced exactly the same. Have had £15 taken from me today which I never agreed to! A membership I never even knew I had. I want a full refund as I didn’t sign up for this.
15 pound has been took out my bank account I’m fumin I have never once clicked on this website I want it back otherwise I’m contacting my bank and the police
Today they have taken £15 of my account. I haven’t subscribed for anything can I get my full refund back please
I purchased some kitchen unit handles yesterday £32, 10/01/2023 and this morning looked into my bank account and didn't recognise a payment of £15 to Wly, I looked on their sight and it said I'd agreed to enrol, the virtual agent asked me for my membership number from the email they sent, well there wasn't one. They're obviously scamming people. What a thing to do during these times, they are the lowest of the low
I have had £15 taken from my bank account early hours of this morning without authorisation by Completesave.co.uk. I am here requesting a full refund ! This is absolutely unacceptable. So many complaints about this company, disgusting how it still stands !
The are taking £15 a month from me who can I contact to stop this?
I have just noticed a payment so wrote an email to customer services to dispute how or when this was agreed. Payments taken since September 2023 and until recently going through my statements thoroughly i noticed it. Its shown as a card payment but where and when did they get them. I also noticed through FAQ's that you get a card and correspondence i never had anything and disgusted to read all the complaints that this happens all the time. I hope to get a response asap. Total £79 approx 15.99 a month not a happy person
I have had £15 taken out my account this month twice, for no reason I’m definitely not subscript so i don’t see the reason why you would take money outta my account. So please give me my refund of £30.
I have just had £15 taken out of my account for no reason and I’d like a full refund
I’ve just had £15 taken out of my account for no reason and I’d like a full refund immediately
I have had 15 pound taken out of my bank and I havnt signed up for anything
Complete Save are also taking money out of my c/card fraudulently and I am taking it further legally
Hi
I have been having £15 a month taking out of my account for quite along time, my bank alerted me to it as it’s a subscription to something which I have no clue about, please can you tell me what and how I can get it stopped and maybe reimburse some of my money back
I’ve also tried emailing but it’s not going through
Thank you
Paula
Sent from my iPhone
Sent from my iPhone
Complete save have been taking £15 from my account, without my permission £75 up to now, I want my cash back, and will involve the relevant authorities if necessary. Kev Holmes
Wly Complete Savings had also taken money from my account unauthorised since last year. This is so sure to be a financial crime if staffs don’t respond to the situation.
I’ve been having £15 a month taken from my account by Complete save for the past 16 months,I hadn’t realised as I’m looking after my terminally ill husband and just thought it was a subscription for a regular delivery of toiletries.How do I request a full refund as I’ve never subscribed to complete save and have no idea how or who to contact?
I have been having £15 a month taking out of my account money from my credit card for the last 8 months, totaling £120. I do a small amount of online shopping usually, but at no time have I requested to join the Complete Save savings plan. I have only just discovered this, I have now contacted my bank and had further payments stopped, but I can confirm that I have never completed an application form to join this savings plan or received any emails or other documents from this company. Do you know how important this money is to a person who is not rich, I want my money refunded!
The same has happened to me. they've taken money from my account for the past four years. I eventually managed to get them to stop but am still trying to get a refund. Call them Customer Services: [protected]
This is after happening to me ! How did u resolve it ?
Hi it’s just happened to me also wtf, did you find a solution?
WLY* Complete Save has taken €15 money fraudulently from my account too. Can I have this stopped now before it keeps getting more every month? How did this happen?
Hi , complete savings also took 15£ from my account. I booked one train ticket from trainline and remeber opening the complete savings ad that was promoted there. Yet I did not complete the form and still they took money from my account without authorisation.
Can you olease advise.
Regards
Waqas
WLY* Complete Save have been taking money fraudulently from my credit card from 13 July 21, 33 months, totalling £495.
I do a small amount of online shopping but at no time have I requested to join the Complete Save savings plan. I have only just discovered this fraud because the amount of £15 per month is a small enough amount not to raise alarm bells!
I have now contacted my bank and had further payments stopped, but I am furious that this amount of money has been stolen from my account. Somehow this company has got hold of my details, but I can confirm that I have never completed an application form to join this savings plan or received any emails or other documents from this company.
I want my money refunded and this company investigated.
Mrs Catherine Fidgeon