Woolworths
Reviews and Complaints

I was at Woolworths supermarket on Tuesday afternoon and an item scanned incorrectly. I was under the understanding that an item that scanned incorrectly was given to the customer free. Any subsequent item was at the corrected price. I asked the assistant - their response was ‘no because it was free I.e a packet of cheese). I find that an unacceptable response and it makes no sense. I am unable to find any incorrect scanning policy on the supermarket chain website. Please email me your ‘incorrect scanning policy'. Very disappointed with the way I was spoken down to- I probably could have taken it further by asking to speak to the manager however I did not want to ‘make a scene over a small amount- less than $10 and I also believe your policy needs to be clearly communicated to all potential shoppers.
Not sure I will shop there again.

I have already complained through the Woolworths website 3 times, without any response. I am trying for the last time, before I will make a formal legal complaint.
I was eating a Woolworths Chicken Korma meal when I bit down on 2 pieces of bone that should not have been in the meal. This broke several of my teeth which then required emergency dental treatment.
I require a response and a resolution to this problem immediately.
Ian Cobb
email: [protected]@gmail.com
Phone: [protected]

Last Sunday 12/01/20, Lavington store North Albury I was rudely spoken to by a checkout operator, as I have an injury to my arm I was finding it difficult to place the soft drink bottle on the counter near the till, she decided to tap the counter several times saying here, here not where I was placing the bottles, then when she rung up the total just told me in an abrupt manner $5.43, no please or anything. Please teach your younger staff a few manners. Thank you

Mrs Valerie Dent

Hi, tonight I cooked 3 Linda McCartney's vegetarian red onion and rosemary sausages. Best before date AUG 2020 (501.9. 18:42) with barcode 5 056053 302283.
One sausage contained what appears to be a blue coloured paper type product.

Is this likely to be something harmful if eaten? My wife ate 2 sausages plus part of this sausage before discovering to foreign material.
For now I will freeze and retain the sausage and materials.
Allen Wilkins
[protected]

On Tuesday 7 January 2020 my credit card was declined. Luckily, I had some cash in the wallet. After paying for the items I went to Westpac, where the credit card was OK. Funny it did not work at Woolies in Manjimup.
Then today (10 January 2020) at about 9.45am Woolies in Manjimup declined a credit card and a handy card. I got a new Hany card on Wedes and so I tried it the Westpac outside machine and it worked fine but not at Woolies. Why.
After Woolies declined 2 of my cards, I went to Dunnings where the Hany card worked well and I got some fuel! After that I went to West[ac Manjimup where I told the cashier the story and what happened to me at Woolworths, Manjimup. According to trhe cashier maybe the Woolies terminals do not connect correctly.
My credit card has more than $10, 000 and Handy Card account has more than $7000 to draw from. So it seems strange that all the problems relate to Woolworths, Majimup. I was embarrassed to say the least when one card and then both cards were declined!

Zoran Panzich B.Ec. (Hon. Memb. AJA.)
1 Guilfoyle St. Manjimup. WA 6258.
Email - [protected]@wn.com.au
MobPhone - [protected]

I dropped in to my local woolworths after work to buy a family size potato top pie, as there were none available I purchased the next best thing a beef and potato pie.
Well when I sliced it to serve I was shocked to see that the filling was 99% potato!
Where the heck was the beef?
I could have just made mashed potato for dinner and saved my money. Very disappointing and did not have a happy family at the dinner table.
Pic below is loaded upside down for.some reason but u can see the thin line of what looks like meat brushed on the pastry base.

I have been purchasing Jersey Caramels for years and happy to pay $2 but recently a new packaging of 150g arrived on your shelves for $3
That's a 50% increase. how is that possible 50%, The cost of living is not increasing that much or wages.
I am considering contacting an unfair increase consumer afters.
?

Date: 3 January 2020

Today I needed a rack of lamb. I was told the only person who could cut a rack of lamb was at lunch so I would have to wait 45 minutes.
This is not the first issue I've had with Woolworths Beecroft meat section.
Previously I've had prepackaged veal that is absolute rubbish and diced lamb was not available on another occasion.

I spoke with Chris, the manage, who came across as if he "couldn't care less" and told me the only option was to wait until the butcher returned from lunch. Well rest assured I left my half full shopping trolley with Chris and drove to the next suburb, Pennant Hills, and did my shopping there.

Shortly after Woolworths opened in Beecroft the village butcher went out of business. A butcher who gave great service and always had what we needed.

Woolworths has had plenty of time to get the meat section right and has failed completely.

I would be very surprised if Woolworths responds at all to my complaint.

Regards
Tim Earnshaw

My partner & I arrived at your prospect store at 6.40 pm to pick up a roast chicken for our dinner. The hot food stand was empty as were the rotisseries. A female staff member approached my partner to ask if he was waiting for a chicken. His response was, yes. Her response was, we don't have any & we're not cooking anymore. My partner asked what time the store closes, to which we were told 10 pm. She said we are on a reduction planner.
How can you reduce from nothing?
We then went to the front counter to ask for a manager. They were not available so he called for someone, he arrived & said he doesn't work in that section & would have to ask that section?
As we were not getting any response, reasonable excuse or answers, we left in frustration.
Hence this feedback form.
This is not the first this has happened at this store. This is the third time!
My partner spoke to the manager last time who assured us that it would not happen again, if it did, he would ensure we receive a free chicken. Too bad it's not for dinner tonight, hey?

We want to be contacted about this asap.

Dear woolworths, what have you done to your pork sausages? They used to be a lovely product, but you have changed the recipe they are now flavourless and full of water so they spit when poped into the frying pan the skins are not the same either they dont brown up properly coz of the water content and the poor quality skins, I ask myself why you would do such a thing and the only conclusion I can come up with is that you are trying to cut your costs to make a larger profit for your ceo and your share holders of which I am one. I would prefer to have a good quality product over the inferior piece of rubbish you are selling now. Please go back to your original recipe and you will make a lot of your customer/shareholders happy