Woolworths
Reviews and Complaints

Contact centre does not reply to emails or even help telephonically on accounts. Been calling for 5 days already and emailing them and i am an existing account holder. Pathetic service as it looks like they cannot even read.
the banks has even told me that only 90 days statements can be downloaded to current date . August is bloody old but we gave it to them in two parts 1- 15 and 15- 30 . Can these people actually read?

I purchased a packet of prepacked apples through click and collect. When I opened the packet and took out an apple my finger went straight through the top of the apple. Please see photos attached. I then examined the rest of the apples in the pack. Many of them have bruising and spots on them. I am disgusted at the quality of these apples. It is also ridiculous that I am warned that my complaint will not even be looked at or attract attention because the complaint is too short. Every complaint deserves your attention no matter how short or insignificant it appears to be. I will no longer shop at woolworths after this experience.

All of these favourite products of mine have been deleted from the shelves at Woolworth's Stores. The first is Sanitarium Light 'n Tasty. I tried Woolworths Antioxidant Fruity Cereal as a substitute. OMG. The box was 1/2 full of tasteless matter resembling bird seed! Secondly, I have always enjoyed Woolworth's Home Brand Cola. It reminded me very much of Tarax R.C. Cola. At 69 cents it sure was better than paying a huge price for Coca Cola, which in my opinion, doesn't taste nearly as good as it used to. I know Home Brand Cola was bottled by Schweppes because I used to work there. It had the traditional Schweppervescence. Now they have replaced it with Woolworth's Select Cola. I don't know who bottles this, but it sure doesn't have the right Cola taste or the lasting gas! Last but not least, Woolworth's have deleted the best "washing up" liquid on the market today called Blast. I have to go to IGA to get Sanitarium and Blast now. Still to find a good cheaper substitute for Coke. Wish Woolworth's would stop mucking around. Their Supermarkets will end up with the same fate as Masters if they keep pissing people off!

I would like to inform your company about the disgusting state and unhygienic state not to mention the staflacocous and ecoli not to mention other germs the male and female toilets are in at your Mayfield store. I am appalled at the this and I am sure that the health department would certainly be the same about it. I would like to see these amenities closed down immediately as they are a health hazard and need to be completely revamped. I cannot believe that in this day and age the the men's toilet do not have a void wall so that customers cannot see men standing at the urinals it is disgraceful that women can see men standing at the urinal . It appears that these toilets have not been updated for around 10-15 years. I also would like to see this store completely remodeled.Could you please make sure that this is passed onto the highest person to make sure that this is done at the earliest. If it is not done I will be taking this matter regarding The filthy toilets up with the New South Wales Health

I am very disappointed that you have removed Sun Rice Tasty Cheese Rice Cakes for the shelf at your Parkhurst, Rockhampton, QLD store. As this being the only product in all the rice cakes I can eat because of my diet restrictions of gluten free, dairy free and 6 out of the 8 sugars free which only leaves this flavour out of the rice cakes I can have. I cried when I saw it had been removed. I would greatly appreciate it if you could return this product to the shelf, as I am very limited in what I can eat. If not I will have to shop at another chain of supermarket.

We have been Woolworths customers for a long time. The last couple of months we started using delivery service. We payed yearly subscription. After today NEVER again!
We ordered 33 items and 18 were missing when delivery arrived. All fresh fruit/veg/dairy/meat was missing. We have a one year old daughter. As Woolworths expect us to be diligent in ordering in time to get delivery when is suited today's working/busy young families, we expect same in return, a full delivery. We have only one small window for delivery - Tuesdays.

When we called to enquire about missing a HUGE part of our paid delivery, we were told "Sorry, we can deliver tomorrow." That is it. Doesn't matter that we counted on food for being delivered and USED today. ALL items missing is day to day necessities. We shop once a week with all meals planned out for our young family. $61.06 worth of food just vanished and all we are told is BAD LUCK!

DISGRACEFUL SERVICE!

Got served by a very rude deli staff this morning at the drayton Woolworths. And I'm a shopper that goes there a few times a wk. She had bad attitude when she served me. Frowned the whole time and talked to me like I was a [censor] with sarcasm in her voice. She always has this bad attitude I usually avoid going to the deli when she is on. But today I really needed to get meat. Now I'm in a cranky mood from her she turned a good day to crap

I was astounded to see that Woolworths no longer have their brand of toast loaf at 85 cents.
With different packaging now its gone up to $1.50, an increase of 65 cents.
Another rip off or have they increased the price to keep up with Coles who also are ripping people off with the same.
You cant tell me that it costs more to slice thicker slices than sandwich slices.

Regards Frank.

Have brought meat products and meat was off on 2 occasions then a couple of months ago brought Dodonis feta in plastic container 1kg pk which had an expiry date of still 6mths was off the stench was indescribable took it back to woolies and got my money back.Yesterday morning went and brought chicken mince which had an expiry date till the 6/11/17 opened it up and the smell again was disgusting took it back again and got a refund. Complained to the food department manager. This is simply disgusting such a big food chain and to be selling products that are off. 2 of the meat products the dodo is feta and the chicken mince was purchased at Woolworths at Nelson Bay NSW and the other meat tray was purchased at a Woolworth store in Gosford.
I will never purchases fresh food products from a Woolworths store again.

On the 30.10.17 I rang the woolies store during my lunch break. I explained to the person I was speaking to that the night before I had purchased a fruit loaf from the bakery department. When I got home with said loaf and opened it up there was a hair standing up in the loaf. Freaking out I pulled it out of the loaf. She apologised to me about that asked me to bring it back into the store so I can get a refund plus a new loaf for free. When I took it in this afternoon what I got was my refund put onto my shopping that I purchased ( I did not ask her to do that) plus she didn't give me my free loaf and or a rain check. After I tried explaining to her what the First Lady had told me. I left feeling ripped off. Is this normal practice.

Tonight I purchased (and cooked) a packet of Woolworths branded Specially Seasoned Beef & Pork Italian Style 500g sausages. Firstly, the taste was ok, However, from the first bite I encountered inedible, chewy grizzle/tissue which was totally disgusting and indigestible. It had to be spat out. I managed to eat most of the sausage but a very large percentage of it contained similiar matter. I found it to be totally unacceptable.

Today at 3:30pm, i was refused to be allowed into self service by the older employee, glasses and dyed black hair with no explanation why. with another cashier i asked for the manager who arrived, i explained the situation. i then asked him twice if this is allowed to happen, with no direct awnser other than there are other ways to pay. i asked him to follow this up with the employee as to why i am refused service. in the last 3 months by this one employee my partner and i have had our receipt and shopping bags gone through many times, then last week this employee yelled something at us from across the whole shopping complex as we left. my partner and i feel uncomfortable going to your store now. i do not know this woman at all, but feel this employee must be dealt with.

Not happy with the professional customer services i got today when waiting at the deli to order some cold meat. I was the only one standing there to be served and kristie refused to serve me it took her 3 attempts to plam me off to other workers in the deli before the second one looked at me and then made out like she ws busy joking around. The 3rd lady come over and just stares at me not asking what i wanted i ordered some cold meat and just got filthy looks thrown at me. Definatly the worse woolworths experience i have had in batemans bay woolworths.

I am constantly having issues with my online order delivery, in fact I have had a problem with the last three deliveries I have had:
26th September 2017, order# [protected], pauls vanilla custard 2kg-Out of date, a full refund & store credit given.
9th October 2017, order #[protected], Fresh Hoki Blue Grenadier Fillets 0.75kg- refund of $10.50 given. These fillets were disgusting, totally inedible & certainly not fit for human consumption, you should never be selling such atrocious seafood (see attached photos), I believe that more than a store credit was required in this circumstance (see attached email).
23rd October 2017- substitue pauls smarter reduced fat milk 3l for 2x2l but got A2 pura light start instead, refund & $5 store credit given.
I am a full time carer & this is the only reason I do online shopping, as I am unable to get out, the inconvenience & continual problems is not only frustrating but highly inconvenient. I accept that we are all human & mistakes happen, however this is now every delivery & I need some recompense & assurances from you that I will receive quality, in date & correct products.
I look forward to hearing from you regarding this continual issue.
Regards
Selina Henderson

Email re Hoki issue

Dear Selina,

Thank you for taking the time to contact Woolworths Online.

We’re sorry to read about the issues that occurred in your shopping recently. Please know it is definitely never our intention to inconvenience you and so for this we do sincerely apologise.

We have refunded you for the amount of $10.50 for the blue grenadier fillets. This has been refunded back to the PayPal account
that you used to pay for the order. This may take 3-5 business days to process depending on your financial institution.

Here at Woolworths it is our utmost priority to ensure we are satisfying all our customers. We have forwarded your concerns to our online store to ensure that adequate feedback and coaching is provided to our personal shoppers, to reduce the likelihood of incidents like this occurring in future.
If you have any further questions please do not hesitate to contact us again. One of our customer service representatives will be readily available for you via phone, email or web chat and are always happy to assist.
Kind regards,
Phillip
Customer Service Representative
Woolworths Online
[protected]
www.woolworths.com.au

Good morning.
This is a complaint about a complaint.
I recently contacted your Kwinana store manager, after leaving your store- minus 2 bags of shopping. The New bag holders that have been installed are great if you only have a small amount of shopping. My weekly order was large so it went unnoticed that the two bags were still hanging, out of my sight.
The manager TOLD me to come back to store
(I live 10kms away) and when I did, the bags had gone missing from the service desk.
So I was told sorry, we can't help you. I had produced my receipt and roughly highlighted the last 15 items, that I didn't take home with me.
So after all that trouble, i was still without my 2 bags.
I would like to Bring this to your attention for the 3rd time now as a loyal shopper.
One wood think that with Coles soon to open and ALdi jus around the corner, Kwinana store will be doing whatever it takes to keep there customers.
I look forward to hearing from you soon

On Wednesday 18th October at the Woolworths Armadale store I purchased several items one being a bunch of mini carrots which when I selected from the vegie section was clearly priced at $1.00. When I went to pay for my goods a checkout with a store representative they scanned out at $1.70. I questioned the operator about the price, she had no idea and asked where I got them from. I advised from the vegie section. I then went to the vegie section to check on the price and the sign was clearly marked $1.00 for the mini carrots. The operator proceeded to amend the price to $1.00. I then questioned why I wasn't getting the item free as it scanned incorrectly, she advised I had not paid for item so I don't get it free. I asked where in your policy does it state that, she had no answer but still refused to give me the item free. This is not about the money but more about standing for my rights. If this was done to every customer who would not even take the time to question the price, then who benefits from this mistake, certainly not the CUSTOMER!
And then the operator had the audacity to put the item as a "price reduction"

I think that the navel ora gets in your stores a the worst oranges we have ever had . We are regular Woolworths shoppers and waiting for the quality of navel oranges to improve . They are currently very bad .
Where are the good ones or don't you want to pay for them .
When will the quality improve ? ?
I have just peeled 4 oranges we bought in your store before I could find one with any juice in it .
Are we sending the good stuf overseas ?
Please get us some better navel oranges,
Alan Fraser
[protected]@bigpond.com
[protected]
Please respond

The price of Diesel fuel went up 9c per litre on Thurs night at Leongatha (vic) service station. It was $1.29 late Thurs night, then $1.38 Fri morning. 9c price hike but only diesel, petrol still $1.29. The only servo in the area to put the price up. Diesel should be cheaper than petrol anyway as it's a bi-product. We always use this servo but pretty disappointed right now. We needed to fuel up to travel for a medical appt but as we travelled to it we passed several other servos with Diesel prices 9c+ cheaper. Even with our loyalty card it was still 5c p/l dearer. We are pensioners so this was quite a blow to the wallet, on top of medical appt out of pocket costs. Not much shopping for this week.

I started buying the "Baby in Bath" toys for my three year old granddaughter.

At first she found the surprise element fun but it soon turned to disappointment when she frequently got duplicate/triplicate or more babies! She has twins, triplets, quadruplets and even quintuplets! Yes, we were sucked in but now we don't bother.

I believe that the marketing of these products by Woolworths and the manufacturers would have been more ethical and actually more successful if kiddies could see the contents and choose which baby they needed to add to their collection/family.

I would appreciate your feedback and action on this matter. Perhaps you will consider not selling products that are marketed in this way.

Yours sincerely Anne Bate

We attended the store at approx 1.30pm asked for a wheelchair trolley, was told there was none . we then asked to speak to a mannager . we finaly spoke with Rebecca the duty manager/ Produce manager how told us that QLD rail dose not allow them to have wheel chair trolleys.we asked her what we should do. She (Rebecca) told us she could not help us as it was a public holiday and only had a skeleton . l then explained to her that in order to comply with anti-discrimination and human rights principles of of the disability discrimination Act 1992 (Cwith); anti-Discrimination Act 1991(QLD);and Disability Services Act 2006 (QLD) that she needs to do some thing . Once again she told us she could noy help us and went on to explain that when she had disslocated her hip that no one helped her . l explained that l found her very rood and would take this issue further, she told me to feel free to to complain to Nancy Cordoson the store manager or to any one else l liked.she then went on to tell us her partner was a member of the ADF (what did she mean by that). my client was extreamly upset by all of this and now feels anable to shop for herself this is a huge set back for her. we will be taking this matter to the tribuneral and to a solicitor. my client also requires an apoligy from woolworth QLD PTY LTD in wrighting