Woolworths
Reviews and Complaints

Hi to whom read this complaint,

This Woolworth Walkville store in adelaide will never been my favorite story of Woolli because two silly attitude young women, Wittney and Maggie, excuse for my bad memory but the name shall be right!

These two young lady with heavy make-up, showed not acceptable attitude without any reason or evidence! What these two fellow did are soooo ridiculous!

They trying to stop customer (myself) buying two formula as they claimed they seen myself already in the same day, but me and my threes kids have been to other place since from 8:30am and this was the first time shopping in this store.

Sorry Woolli you are probably one of the biggest store in Australia, but please train your staff better at least do not tell a lie if they don't know nothing!

Two young ladies, you are just too young to be a good staff! Do not tell a lie if you didn't see anything! Again, I am disappointed!

If they even tried to go back and look at the tape, which would make me feel better, they didn't!

Is this how you train your staff and treat your customer?!

Be good attitude and you can be qualified to campare to Coles.

After 10 years if you look at this complaint you will thank me, I am helping you and save Woollie!

Regards,

Shary Gu

[protected]@gmail.com

Just a warning to anyone who tries to buy a gift card from this site:

www.woolworthsgiftcardstore.com.au

I placed an order on the 4th December for an e-voucher for BWS. An e-voucher should not take more than a day to send. I paid $100 for this voucher and have still not received it. My only option is to do a charge back from my bank. Woolworths have acknowledged that they are an authorised 3rd party supplier of voucher and cards and have done zero to help me resolve this matter. I have sent multiple emails and have has several phone calls with both Woolworths and also the contact number for the website (which sounds as though it is off shore) and still no e-voucher. It is straight our fraud to advertise card and vouchers and not supply them. Woolworths need to look at who is supplying gift cards and vouchers on their behalf. I cannot afford to waste $100!

I bought frozen burger patties and when I came home andopened the pack for our breakfast it was all fungi on the patties.This is the third time happening from the same store.Twice with the same brand and once with frozen spinach ricotta patties.Last two times I ignored and didn't complain.But this time I really want you to look into the matter seriously and find out where the problem lies? I am really very upset and repeated things like this really forces your loyal customers to move to other retailers. I really starting having trust issues with your frozen products.

Hi, I have just purchased some groceries from your Featherbrook store. A store i don't frequent often, once i got home i checked my receipt to notice I was charged for 2 packets of flour when I had only purchased 1. I called the store but they wanted me to come back so they could refund me the difference. This is not an option for me as I have other things on. I told them I would like a refund over the phone onto the card in which I had used to gain my purchases. Apparently this is not an option, I asked if head office could do this for me and they said it was likely they could. I called head office and was informed thats not an option, I have to go to the store for my refund. This is not right as a customer that I have to be inconvenienced because your store manager who served me stuffed up and now I have to go back for a refund.
Please call me [protected] to refund my overcharge.
Docket information is
Merch id: [protected]
Term id: W3960016
08/12/2017 @ 16:14

To Whom It May Concern,

Today I received a text message regarding a voucher win, how misleading, how disappointing. What if I were a person that could not handle being offered such hope and then let down? Such a marketing ploy is thoughtless, especially so close to Christmas when stress is heightened and money doesn't flow as freely.
I'm aware there are many companies that use similar techniques in an attempt to lure in customers and extra profits.
Such a large grocery chain, why be a sheep?

Regards

Annette

To who'm it may concern, I am writing to you today to express my extreme frustration regarding management at woolworths woolgoolga, nsw.. On the 25th of November and on countless other occassions I have had continuous harrasement from the assistant manager who I believe to be andrew, and the store manger who I also believe to be Paul.. I am a regular customer at woolworths woolgoolga and shop there many times a week and quite often with my 3 children who are all under the age of 10. On many occasions have both andrew and the store manager approached me belittling/Intimidating me in front of my kids and other customers, making accusations against me of stealing by asking me if I have paid for certain items many times, and have been prompted to show a reciept for purchase which I have always presented them with.. and showed all items as paid for! I feel like they discriminate against me because of the way I dress and judge me based on my looks. I feel very embarrassed, humiliated and uncomfortable. I thought customer service was about respect and pleasing the customers but thats definately not something woolworths has demonstrated to me at all.. Very appauling I must say! I only continue to shop there as I cannot afford to continually travel to the next supermarket several times a week and is inconvenient. If these actions and harrasement continues, then I will take my complaint further and woolworths will forever lose me as a customer.. If anyone needs to contact me..you may reach me through my email at [protected]@gmail.com

Signed, Aaron

30/11/17 Email unsubscribe link does not work - no help from customer service
Today i have spent over 3/4 of an hour with CHAT chat asking why i keep receiving marketing emails after completing the unsubscribe requirements from the link provided in Woolworths own emails.

Nimish and his supervisor Peter from the Rewards team simply repeated over and again their request my DOB and full details.

After admitting it was an IT problem and their team would fix it, they continued insisting on my personal details. Then they just stopped responding and left me sitting there. Finally, after 15 mins they offered for someone to call - so far, no call!

Never have i had to provide this level of information to be removed from a marketing list. This was a massive waste of time as they kept on their script and ignored my questions.

Not shopping at Woolworths anymore! Between Deliveroo and Marley spoon I can cover my entire family meals with great service and fresher food than woollies

I purchased a capsicum and a packet of 6 tomatoes from the West Pennant Hills Metro Woolworths store on 25 November. When I opened the packet of tomatoes I found one that was completely off and moudly which had soiled the rest of the tomatoes. When cutting into the capsicum I found the same thing, moudly with fungus all inside. I have taken photos of both products. (I have photos of both products as proof). The Woolworths store in general at West Pennant Hills is below standard. Often when I shop there in the deli section the ham is all dried up and the cheese looks like its been sitting there out in the open for days. The store Manager Adam is rude and unhelpful. I am sure the CEO of Woolworths would not be impressed with the quality of the store. West Pennant Hills is affluent suburb in Sydney. They need to pick there game up ASAP. I will not be shopping there anymore.

I was at woolworts lake munmorah yesterday afternoon i grabbed kleenez toilet paper that had a special ticket stuck to it advertising $2.20 .. it scanned at $9.00.. i questioned and rude counter manager stated that its the wrong ticket so no you will not be getting it at that price.. how many people got stung by this yesterday and did not realise they did not pay the $2.20 they thought it was.. i have pictures to prove it was on ... the female staff member was so rude. I do not want to go back when sheis on..shes working in customer service at least be friendly..

I have been made aware of a debt that my father had with Woolworths from almost a decade ago.

In late 2008 or early 2009 my mom was forced to retire and my dad was made redundant. I also know he had taken redundancy cover on the loan which they did not honour due to it being within a said timescale. What I am irritated about is that even though they never missed a payment they were handed over almost immediately to debt company. And this is where the issue starts.

Woolworths handed them over to a company called Munnik Basson Dagama or otherwise known as MBD Credit Solutions.

This company proceeded harass my parents for almost a decade. My parents were paying as much as they could afford (an amount agreed with MBD). Yet MBD constantly rung my parents (sometimes 3 or 4 times a day They harassed them and even threatened them with physical violence.

My mother passed away on the 8th November 2017 of heart failure which has been greatly attributed to the stress and fear she was under from this company. This aggressive behaviour of this company is both unacceptable and immoral.

MBD failed to send any statements or correspondence showing what the remaining balance was. I tried phoning them last week when I was with my dad and they made some lame excuse and hung up on us. I have since emailed them and as yet they have still not replied.

Now Woolworths have always been known a reputable company within South Africa and you would think they would be concerned with their public image, corporate social responsibility and ethical responsibilities. However this company acting on their behalf has gone against these practises and principles.

If they are aware that the companies they work with are resorting to these tactics and are actually threatening pensioners with physical violence and lying to them about being blacklisted etc then they should be ashamed of this and held accountable. These large companies are expected to have transparency within their supply chain and as such you would assume that they are already aware of the way MBD go about their business.

Invasion of Privacy, Stalking, Harassment, Public Embarrassment, Defamation...ETC

Every time Myself or my Partner enter Woolworth's during the Day (Individually)
Staff Members Always make False Accusations of either of us Shoplifting and Proceed to check our Belongings.
In which is always Proven to be A False Accusation.!

This is Very Demeaning and Embarrassing For Us Especially Since We Have Been Loyal Customers For Years.!

The Main Staff Members Names Doing This Are
Rebeca (BEC)
Kristy
Dee

The Management Also seems to Justify The Actions Of the Members in Question
Alternate Managers have Also Previously warned these members about their actions, In Saying this has Obviously been IGNORED By Them.

These Staff Members
ARE NOT POLICE, SECURITY OR ANYONE ELSE WITH LEGAL AUTHORITY TO ACCESS PERSONAL BELONGINGS OF CLIENTS.!

Outcome Requested Immediately
REMOVAL OF VIOLATING STAFF MEMBERS.
FORMAL APOLOGY PUBLICLY BY STAFF MEMBERS

Company Details
Address: Albert Street, Ballarat VIC 3356
Hours: 7am-12am
Phone: [protected]

My Details
Ken Diacono
Email : k.[protected]@gmail.com
Ph: [protected]

I purchased groceries from Noth Orange Woolworths on Saturday 12 November 2017 at approximately 10.06 am.
I paid cash of $265.00 and $70.05 on my credit card. The cashier told me the card had not gone through and called another staff member over to watch while she processed it again. At this time i queries"have i only been charged once". To which she replied "yes".
We then left the store. On Thursday 16 November 2017 i realised on my online credit card statement that i had in fact been charged twice.
I phoned the store at 7am and was told the person i needed to speak to would not be in untill 8am and would call me back.
After not hearing from anyone I phoned the store at approx 1.30 and was told the till was infact out and she had to look into it further and would call me back.
It is now Monday and I have arrived at the store to sort ot out only to be told that i was given $200 cash back and the girl dealing with it would have to look at the surveillance tomorrow. This answer was not satisfactory to me and i asked to see the store manager.
Gareth came out and told me a similar thing only just going on what he had been told. I was not happy with this answer as i never received $200 back in cash. I told him that I understand mistakes happen but it is how you rectify them that matters. I had intended to do my weekly shop there but would now be going to Coles. He said he would need 15 minutes to try to sort it out.
Gareth returned in that time and had watched the surveillance and could see that i did indeed hand over $265 in cash and was charged twice on my card. He then refunded the $70.05 to my credit card.
I have to say that the overall experience with Woolworths was extremely poor and if i hadnt refused to leave would have been fobbed of again.
Once again i will say that mistakes happen but its how you fix them that matters and the staff i spoke to lady Thursday are extremely poor in that department.
If you wish to contact me further in tegards to my experience please do so on [protected] or [protected]
Regards
Trudi Philpott

I have for the last couple of years been buying the above packaged items to feed my dogs, which is only part of their diet. However recently they have been having what appears to be very toxic reactions to the chicken necks. I have had to discontinue purchasing chicken frames and now the chicken necks.

I have rescued greyhounds and my eldest is in an extreme state of distress from eating this.

I suspect that the sachet of perhaps preservatives or whatever it is that is inserted into the packaging may be the culprit. I am hoping I don't have to put my eldest dog down as a result of this, but things are not looking too good.

I would like to know exactly what is in the sachet that is inserted into the packaging and I would think this needs to be reviewed.

I would like to point out that there is a mistake on the packaging of the

Woolworths Select range of Garlic & Herb Alfedo.

Both the stove top & micowave cooking instructions state.

1/4 cup (190ml) hot water.

Im not sure where you got the information that 1/4 cup equals 190ml as you also state "use 1 cup (250ml) " low fat milk, on the same pack.
It doesnt take much to work out that 190ml is not a quarter of 250ml. But given that I was in a hurry (The package writing is very small ) I used the 250ml milk & 190ml hotwater ... result very sloppy inedible pasta.
Not a happy camper, something quick turned out to be a big dissapointment.
I would like to know that you will rectify this asap.
Regards Monica Scott

Hi.
I would like to ask a question.
Why are the names of fish and meats so small.
The prices are clear but it takes up a lot of my time and your staffs time waiting for me to finally see what sort of fish or meat I am looking for.
It just doesn't make sense I am in my late 50s and don't need glasses until I come to the supermarket meat and fish stands.

OK - I live in a kind of remote place. Resources, time and distances are issues.

I do online shopping and getting groceries freighted up, because of the significant distances.

That means I get a delivery from the store to the depot, paid for by me, and then I get the delivery from the depot to me, again paid for by me.

The problems with Woolworths online, fall into several categories.

1. They accept my order, and then require payment for the order.

2. In the next day or two, they assemble my order, with an email the night before stating "Your order is due for delivery tomorrow morning at ABC am.

3. That morning they send me an email stating they are out of stock on X amounts of a number of items - and then tell me they will issue me with a refund, that should take between 3 to 5 days to process.

4. And they are the ONLY business that do this, "Make half a delivery and then wipe their hands of you" .

5. As far as I am concerned, they ought to;

a) ask me if I am willing to accept this, or

b) Offer to delay the sending of the purchase until they restock within a day or two, or

c) Send the other half of the delivery, onto me, at their own expense, when they do restock.

But they don't. They make NO effort to do anything what so ever.

They just tell you your getting half the delivery, and your money for the undelivered purchase, is going to be stuck in limbo for the next 3 to 5 days.

I think this is BS - because it is, and when I contact "Woolworths Online" by phone a large number of pointless and time wasting things happen.

Firstly you get the corporate cluelessness spiels - where you tell them what happened, your personal info, and the sale number, and then they look at the notes and tell you what you told them, because you just read it in the email they sent to you, stating the same information.

This is unfathomably productive.

And instead of taking on board my directives that they just ought to stop doing the really stupid stuff, like sending emails at the last minute, saying tough luck we are out of stock, and a refund is on the way - they ought to at least offer me an OPTION by phone and email (a, b, or c), to which they respond, "The company policy is.. blah, blah, blah, blah, blah..."

They just do not "get it" or set about "making it happen", so I ask for the call to be escalated.

And it just goes through the same battery hen manufactured responses.

And they either refuse to escalate the call, or they tell me, "The manager is not available at this moment, is there something I can help you with?" or they refuse to tell me who the manager is, what their contact details are, or to send a massage to them, with my number, asking them to call me back.

They just stone wall you - every step of them way.

I for one am not going to accept this getting half a delivery and having my cash for groceries stuck in limbo for 3 to 5 days, and I am not going to accept being fobbed off by the "Woolworths Online" call centre corporate robots..

The last "manager" I talked too there, was really just a team leader and he said, it was up to the Bored of Directors to make this decision - he was lying and making it up as he went along.

So I have gone and tried to talk to THE person who is responsible for making THIS decision, within the Woolworths organisation.

The Woolworths switch board, either just sends you back to the same "online shopping team" - which goes nowhere., or they refuse to escalate the call to the responsible manager.

Everyone in that board of directors is completely uncontactable - either directly or indirectly.

All possible avenues of contact around the corporate switch board, are filled with people who will NOT take the matter on board and get anyone to call me back or transfer the matter on the responsible person by escalating the issue. This includes their "media inquiries" dept., their "Code of Conduct" dept., their "Investor relations" dept., etc., etc., etc.

Despite all the happy people shopping with us "signage" all over their websites, they have their communications locked down tight. Meaning that if I won't accept the front line lip service in response to my legitimate issues, meaning that if they cannot get away with throwing me under their bus and making me stay there, there is NO way that I am going to tunnel into that organisation to connect with the person who is responsible for the issues I am raising.

This is just a thoroughly dishonest way to operate.

However - I think I can connect with whoever I choose, because I am good at it..

I am going to stick at this, till I get their dodgy dump you in the gutter with half an order issues sorted out.

Good evening,

On Sunday 12th November 2017 I purchased a 12 pack of Yoplait Berries yoghurt at Cranbourne East store 3390.

Today, 14th November 2017 I went to eat one of the yoghurts only to notice the 'best before' date on the outside packaging is dated 7th November 2017.

I did not think to check the use by date at the time of purchase, assuming I would not be purchasing an out of date product.

I would appreciate the $7.20 refunded (cost was $8 but I did receive a 10% discount for having car insurance with Woolworths).

I have the entire receipt if required, have only taken photos of the relevant parts.

Regards,
Michelle

Today I was in a rush as I had to pick my family up.
I went to the Eight Mile Plains Woolworths at 230 and was at the self-checkout when a very young girl asked me if I wanted to buy a raffle ticket. Having travelled overseas one of the annoying things in some countries is the constant hawking, at traffic lights and in the streets and shops.
When I decline the offer to buy a raffle ticket the young Customer Service Representative said to her equally young colleague "...wait until he wants some help finding something, he can find it himself, ''
Great culture you are fostering Woolies.
Some respect for our senior citizens. Remember most of them worked very hard all their lives to build what we have today.

For well over a month now the customers have been subject to a complete mess whilst the store at Metro Marrickville is being renovated.
Every time I visit the store it is a nightmare to manoeuvre around and to locate items on the shopping list.
A number of times I've wanted to leave in disgust however the thought of going elsewhere was not an alternative when this is my closest supermarket.
I also think you are placing your employees in a dangerous OH&S position being subject to the dirt, dust, grim and noise. Within being there for 5 minutes my eyes are stinging from the dust!
You should have closed the store and done the renovations in a few weeks.
I find the actions of Woolworths in this case to be disgraceful.

I wanted to buy some sliced ham from you Deli section at Woolworth's Busselton and noticed the sign which reads (something like) "we will be happy to slice meats fresh for you on request". I looked at the pre-sliced hams in the display and it was too thick for me so I asked the lady serving me if she would cut some fresh slices thinly for me. She referred me to what she called "shaved ham" in the cabinet, and said she could not slice it thinner as it would "fall to bits". As she refused my request I purchased the so called "shaved ham" - 6 slices of "premium Aust Ham Off Bone". Far from being "shaved" it was very thick, and 6 slices weighed 0.332kg, i.e. 55.33 grams per slice. The price was $22 per kg or $1.22 per slice. I often buy shaved or very thinly sliced ham from continental deli's for around the same price at get 20 slices for around $9, so it is not impossible to slice the ham thinner.
Date of incident: 9 Nov 17.
Client number (Rewards card ) [protected]
Desireable resolution: Do better in future - train staff better
Photo of label attached.