Woolworths’s earns a 1.1-star rating from 1449 reviews, showing that the majority of shoppers are dissatisfied with their purchases.
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their service is a joke
A few months ago I signed with Woolworths Insurance as i was not getting great service from my previous broker. I was promised the earth and altough the amount was pretty much the same I thought well let me go with them as they are reputable. To my amazement on the 8th September 2009 I had a vehilce collission. Needless to say the service was appauling and totally dissatisfactory. They decided to collect my vehilce two days after the collission, fortunately it was parked at a customer of mine. in the end the conclusion i have drawn is that Woolworths should stick to stores and not insurance as they clearly have no cooking clue about customer service, focus and feedback. I will be moving on to a more reputable company Woolworths, in the end of the day I have sorted out my own vehilce and the other party from my own pocket so why do I need you and pay just under 1k a month for a 05 toyota RunX. Your service is a joke.
problems with milk and yogurt
I love shopping at Woolworth's food because I feel their food is of superior quality. However this is not the case with their milk nor their kiddies youghurt. I have a 2 year old and she loves yoghurt so I buy only Woolworths ayshire yoghurt which comes in Winnie the pooh containers for the kids. Over the last 6 months at least, buying the youghurt has been like russian roulette. You dont know when its going to be a good batch or a bad one. Many times I have had to take back youghurt because it was off long before the expiration date. The same has been happening with the milk, both full cream and long life. On the 30th of August I returned all the milk I had bought as every single Litre was off and yet it was only due to expire late October. It was a terrible inconvenience as my daughter still drinks milk and she had to go without because I couldnt find a fresh litre during the night! I have now resorted to buying milk and yoghurt elsewhere because I seroiusly do not have the time to keep returning the same products. Its a waste of petrol and time and its just completely inconvenient. I do hope that Woolworth's fixes this problem as their yoghurt is the healthiest for kids.
i'm not happy as a regular customer as you let me down
I went to Woolworths yesterday to buy things for my function today, so now that I'm there I thought let me get dinner aswell, so I bought Schnitzel and salad and the rest of the things I needed for my function.Got home heat the chicken up and when we as a family sit down and eat, we dicover that the chicken is under cooked, FROM YOU GUYS, so I pop it quikly in the oven and make sure its done. My problem is I dont mind paying at woolworths as we all know the qaulity is very good cant compare, so I'm not happy as a regular customer as you let me down. I can expect this from other food stores but not woolworths.
unacceptable behavior by a large listed company
I have been to four Woolworths food department over the past 2 weeks, stores in Bedfordview, Eastgate, The Glen and Rivonia. I would request the cashier for plastic bags and the cashier will always fill them have way and ring up another bag. I will end up having 5 shopping bags half full, when all my shopping would have fitted into 2 plastic bags. This is not saving the environment at all. Which is contracting the statement by Woolworths that it cares for the environment.
Management should inform the Cashiers that the plastic bags should be filled before a new one is used.
Unacceptable behavior by a large listed company.
If you have a problem you should say something about it instead of anonymously complaining from behind your keyboard. You obviously could have done something about it. I agree with Dawniette. people like you can ALWAYS find something to complain about. Be considerate, some customers are really picky with packing so everything HAS to separated, like non-edibles, cold & hot and the weight has to be balanced. We can't just guess what you want.
God people like you piss me off
food poisoning
A couple of days ago my mother bought salmon from woolworths which gave her such severe food poisoning that she fainted in her bathroom and was knocked unconscious. She now has a broken hand, and a gash on her lip and head. She will also have to undergo an operation to put pins in her hand and may miss a trip to China she was due to go on this week. Two months prior to this I bought chicken at woolworths and when I opened the package that night, it was clear from the smell the chicken was rancid. I took the chicken back the next day and complained. How many people will have to be poisoned before woolworths does something about their obvious lack of food hygiene?
The complaint has been investigated and resolved to the customer’s satisfaction.
on monday the 18th of july 2016 i purchased 1 kilo of your chicken drumsticks. when i got home i went to separate and bag them up, there was a very strong odour coming from the bag smelling of prawns or some other seafood, cross contamination is the big concern i have, and i am hoping you will address this issue, before someone gets seriously ill ... i have a child that is allergic to all seafood, so there needs to be action taken in this matter ...
missus went shopping today and decided to go to Woolworths in Waikerie (100km round trip) bought STEAK . Toughest fattest steak iv'e ever seen. The dog even turned her nose up at it. DISGUSTING
Last Friday bought a lettus and buy monday it was rotten all the way through the same thing happens all the time I would go and buy some fresh food and have to chuck it out Go and complain and nothing happens cheaper for me to drive 100 km to a coles store than to shop with you
Dear Woolworths
On Wednesday 19/08/2015 I had for lunch a small tub of Woolworths home brand Low Fat Soup Home Style Lamb & Barley the expiry date was to the 28th August 2015.
Upon having this for lunch I noticed straight away after eating it, my belly started disagreeing with it and stomach pains started to come on and from midday to 3:30pm finish work I was in such a bad state and witnessed by my current employer.
Driving home was a very painful experience. After arriving home I tried to shower as best I could and then tried to sleep it off but instead I found myself only to start vomiting and this went on threw the night until I couldn't take the pain any longer and call my friend to take me to the hospital the time was 10.30pm in the evening 10 and a half hour of agonising abdominal pains and constant vomiting.
On arrival to Royal North Shore hospital I was immediately taken care of after giving them information of my condition, A dose of morphine, 3 drip bags and 4 hours later the pain started to stop and then I was released from hospital.
Was unable to work the following day because of belly pains and lost a days income, plus medical expenses for medication and the time my friend brought me to the hospital waited for me and then drove me home safe, I would like very much to be compensated for this total unnecessary inconvenience and the pain and suffering of this whole ordeal
Total expense's
1 Days Labour $400.00
Medication $200.00
Friends Help $750.00
Pain and Suffering $8.650.00
Total $10, 000.00
Regards
Philip J Kauta
email philipkauta@yahoo.com
I bought a piece of SaddleTail Snapper from Woolworths today. The Snapper Looked nice and Fresh and was $28/kg. I cooked it for dinner tonight for my partner and I. I must admit, I thought it didn't smell quite right as I removed it from the wrapping. The fish tasted absolutely horrible and we threw it away. I'm not one to complain, but this was very disappointing. I paid good money for a nice piece of fish and we are now both quite ill.
customer safety not important to woolworths
On Monday 24th August at 4.45pm, I was shopping at Woolworths in Constantia Village when a ceiling board fell and landed right next to me. If I hadn't moved out of the way, I would have been seriously injured. The shoppers around me were horrified and the maintenance manager just apologised and removed the board. I reported the incident to the manager, Clive Goodman who apologised but didnt take my details. He advised me that he had requested signage from Head Office the previous week to 'apologise to the customers for the inconvenience caused by the construction work.' The store has been under construction since June 2009 and it still doesnt have signage in place warning customers that 'they are entering at their own risk' or that 'their safety cannot be guaranteed'. I explained to Clive Goodman and the manager of the store who phoned me on Tuesday 25th, that that was a breach of safety regulations and that Woolworths' customers have a right to be warned about their safety when shopping at the store. I also lodged a complaint with Head Office on Tuesday 25th, ref no [protected]-[protected]. To date, there has been no feedback and the signs have still not been erected at the store.
girls who work there behave as if they are doing you a favor
I went to Woolies Sandton on Saturday to exchange my purchase. I was with a friend and got to customer services and qued. Assistant T. Mamabolo didn't bother to tell me to come through I had to ask her, ok do you think a simple 'HOW CAN I HELP YOU' would come out of her mouth? No I started explaining because I realised madam fifi aint going to ask. She did...
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PLEASE TRAIN YOUR STAFF PROPERLY IN THE SAVANNA STORE. THEY NEED TO REALISE THAT THEY ARE THERE FOR THE CUSTOMERS AND THAT THE CUSTOMERS SHOULD BE TREATED WITH RESPECT AND FRIENDLINESS.
On Monday the 6th of June 2011 at about 4.30 pm I went to customer care to exchange a pair of pyjamas that I bought for my husband about 10 days before. I had unfortunately bought a medium in stead of a large. On the same evening that I bought the pyjamas, my husband had his bath (and I suppose he put on his deodorant as he always does) and put his new pyjamas on. He then called me to show me how tight and short it looked on him and we had a laugh about it as it was totally too small for him . He took it off and I immediately put it back in it’s packet.
When I entered customer care on that day, there was only one other customer - a lady- in front and I realised that there was dissonance between her and the employees of Woolworths . I was not sure what the problem was, but she was adamant (though very polite) that she wanted to return her clothes. The one assistance was quite rude to her and told her to stand aside while she helped me, who was the next customer. I then greeted friendly and handed the medium pyjamas in for an exchange on a large. I did not have my till slip with me as I knew that it was not necessary for an exchange. The item was bought on account. The lady took the pyjamas out of the package and this is where the interrogation started with me being the criminal and they being the jury. The assistance called the lady in charge0 and both started to inspect the pyjamas. All the seams, the inside, the outside, the seams at the bottom was inspected for about five minutes. Then the lady in charge literally shoved the clothes against her nose and direclty accused me that the pyjamas smelled of ‘BRUT’ deodorant. I explained exactly what happened but the clothes was inspected from scratch again with me being treated like the criminal. Then they asked me why I didn’t have the slip with me. I told them that I had bought it on my account and they could check it if they wanted to. But it was too much trouble for them. I was very upset and told them that if I were to try on clothes in their store at any time, the clothes would also smell of perfume and deodorant as would most other clothes because most people wear deodorant and (or) perfume. They then very reluctantly exchanged the pyjamas.
This is the second time in a few months I have been treated like this by the Savanna staff. The previous time I took back towels that I had bought and I was accused that it smelled damp. When I told the lady (who ran after me after it had been exchanged to accuse me in front of other people (which was very embarrasing) that it was impossible as I had never even taken it out of the packets, she told me that I should not leave the items in the packets and that I should take it out as the rainy weather might be the cause of the damp smell. For shouting out loud…
I have been rated by your store as a valued customer and have a large credit limit. I get calls from your store to invite me to buy more and letters to entice me to your sales. But yet I am treated as a criminal. And the lady in front of me was treated the same. How is it possible that a country (or is it worldwide?) store such as Woolworths do not train their staff to treat their customers well? It is quite, quite unacceptable and I have told the lady that I do not wish to enter that store again.
My story is not the only one of this type. I hear of so many complaints especially at the ‘customer care’ centre. As for me: I feel that the heading should be changed to : ‘customer interrogation centre’ as the attitudes of almost all the staff (with the exception of a few) at the Savanna store is pathetic.
I have in the past wanted to complain at head office many times but in the end just decided to leave it. This time however, things went too far. Being treated like a criminal while I am an old and valued customer (please check my account record – it is impeccable) is not acceptable at all.
I am eagerly awaiting your feedback on this issue as you are now dealing with a customer who is contemplating never to return to that store again. The fact that Savanna is running dry with all the other shopping centres in
the vicinity should in fact motivate your staff to be more client focussed. But I suppose at 4pm in the afternoon
they do not feel like doing nitty gritty work like exchanging clothes, as I, and the lndian lady before me
experienced.
PLEASE TRAIN YOUR STAFF PROPERLY IN THE SAVANNA STORE. THEY NEED TO REALISE THAT THEY ARE
THERE FOR THE CUSTOMERS AND NOT THE OTHER WAY AROUND. THEY SHOULD BE TRAINED THAT THE
CUSTOMERS SHOULD BE TREATED WITH UTMOST RESPECT AND FRIENDLINESS.
PLEASE CHECK MY RECORD AT YOUR STORE AND GIVE ME FEEDBACK ON THE HORRIFYING EXPERIENCE
THE OTHER LADY AS WELL AS MYSELF HAD. DO WE DESERVE IT? DO I DESERVE IT WITH MY IMPECCABLE
RECORD?DO I DESERVE IT EVEN IF I DID NOT HAVE AN IMPECCABLE RECORD?
Regards,
Jeanne Watt( account no.[protected])
PLEASE TRAIN YOUR STAFF PROPERLY IN THE SAVANNA STORE, POLOKWANE SOUTH AFRICA. THEY NEED TO REALISE THAT THEY ARE THERE FOR THE CUSTOMERS AND THAT THE CUSTOMERS SHOULD BE TREATED WITH RESPECT AND FRIENDLINESS.
On Monday the 6th of June 2011 at about 4.30 pm I went to customer care to exchange a pair of pyjamas that I bought for my husband about 10 days before. I had unfortunately bought a medium in stead of a large. On the same evening that I bought the pyjamas, my husband had his bath (and I suppose he put on his deodorant as he always does) and put his new pyjamas on. He then called me to show me how tight and short it looked on him and we had a laugh about it as it was totally too small for him . He took it off and I immediately put it back in it’s packet.
When I entered customer care on that day, there was only one other customer - a lady- in front and I realised that there was dissonance between her and the employees of Woolworths . I was not sure what the problem was, but she was adamant (though very polite) that she wanted to return her clothes. The one assistance was quite rude to her and told her to stand aside while she helped me, who was the next customer. I then greeted friendly and handed the medium pyjamas in for an exchange on a large. I did not have my till slip with me as I knew that it was not necessary for an exchange. The item was bought on account. The lady took the pyjamas out of the package and this is where the interrogation started with me being the criminal and they being the jury. The assistance called the other lady and both started to inspect the pyjamas. All the seams, the inside, the outside, the seams at the bottom was inspected for about five minutes. Then the lady in charge literally shoved the clothes against her nose and direclty accused me that the pyjamas smelled of ‘BRUT’ deodorant. I explained exactly what happened but the clothes was inspected from scratch again with me being treated like the criminal. Then they asked me why I didn’t have the slip with me. I told them that I had bought it on my account and they could check it if they wanted to. But it was too much trouble for them. I was very upset and told them that if I were to try on clothes in their store at any time, the clothes would also smell of perfume and deodorant as would most other clothes because most people wear deodorant and (or) perfume. They then very reluctantly exchanged the pyjamas.
This is the second time in a few months I have been treated like this by the Savanna staff. The previous time I took back towels that I had bought and I was accused that it smelled damp. When I told the lady (who ran after me after it had been exchanged to accuse me in front of other people (which was very embarrasing) that it was impossible as I had never even taken it out of the packets, she told me that I should not leave the items in the packets and that I should take it out as the rainy weather might be the cause of the damp smell. For shouting out loud!
I have been rated by your store as a valued customer and have a large credit limit. I get calls from your store to invite me to buy more and letters to entice me to your sales. But yet I am treated as a criminal. And the lady in front of me was treated the same. How is it possible that a worldwide store such as Woolworths do not train their staff to treat their customers well? It is quite, quite unacceptable and I have told the lady that I do not wish to enter that store again.
My story is not the only one of this type. I hear of so many complaints especially at the ‘customer care’ centre. As for me: I feel that the heading should be changed to : ‘customer interrogation centre’ as the attitudes of almost all the staff (with the exception of a few) at the Savanna store is pathetic.
I have in the past wanted to complain at head office many times but in the end just decided to leave it. This time however, things went too far. Being treated like a criminal while I am an old and valued customer (please check my account record – it is impeccable) is not acceptable at all.
I am eagerly awaiting your feedback on this issue as you are now dealing with a customer who is contemplating never to return to that store again. The fact that Savanna is running dry with all the other shopping centres in the vicinity should in fact motivate your staff to be more client focussed. But I suppose at 4pm in the afternoon they do not feel like doing nitty gritty work like exchanging clothes, as I, and the lndian lady before me experienced.
PLEASE TRAIN YOUR STAFF PROPERLY IN THE SAVANNA STORE. THEY NEED TO REALISE THAT THEY ARE THERE FOR THE CUSTOMERS AND NOT THE OTHER WAY AROUND. THEY SHOULD BE TRAINED THAT THE CUSTOMERS SHOULD BE TREATED WITH UTMOST RESPECT AND FRIENDLINESS.
Regards,
Jeanne Watt( account no.[protected])
PLEASE CHECK MY RECORD AT YOUR STORE AND GIVE ME FEEDBACK ON THE HORRIFYING EXPERIENCE THE OTHER LADY AS WELL AS MYSELF HAD. DO WE DESERVE IT? DO I DESERVE IT WITH MY IMPECCABLE RECORD?DO I DESERVE IT EVEN IF I DID NOT HAVE AN IMPECCABLE RECORD?