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Woolworths
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Woolworths Complaints 1455

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4:31 pm EST

Woolworths exploding, fizzing lemon curd yogurts

It appears as if Woolworths has a problem with some of their yoghurts. We often buy The Ayshire Lemon Curd yoghurts. On at least 5 occassions now the yoghurts have either exploded open or started fizzing from under the lid. I mentioned it to my father. He is an expert in milk and milk products and has worked in well known dairies for at least 30 years. He said that for a yoghurt to do this, it is contaminated with bacteria THAT SHOULD NOT BE IN THE YOGHURT. He went on to say that these contaminating bacteria could indeed be harmful such as e.coli, salmonella etc... All these yoghurts start fermenting at least 34 days before the expiry date. My father says regardless of the expiry date, the yoghurts should not be exploding and fizzing. This is a huge annoyance as we are constantly having to clean the fridge. My greater concern however is what are these yoghurts contaminated with? I have friend in the food industry who is willing to plate the yoghurts and find out. Just imagine if they were to find something potentially harmful. BEST WOOLWORTHS LOOK INTO IT QUICKLY. We have taken the said youghurts back to Greenstone Woolworths each time it happens, we get our money back.

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1:53 pm EDT

Woolworths total lack of respect and client service

After I have tried getting through on the Woolworths Financial Call Centre for a couple of days, I eventually put my phone on speaker while holding and went on with my work. After 1, 5 hours of holding, I gave up as I had to leave for a meeting. This is totally unacceptable that they do not answer their phone. And as mentioned, this did not just happen on one occasion - every time when I phone, this is an issue.

I eventually got through to them, via the head office number, but they could not assist me to the level of comfort that I needed in terms of paying money over to them. I also logged two complaints on their website and till today I have not received any feedback from them - 4 days later.

I eventually phoned head office again and asked to speak directly to Customer Services and after I explained my complaint and that I want to speak to someone who would be able to assist me, they took my number and said that someone will come back to me. Again, it is now more than 48 hours later, and they are also just ignoring this issue.
This is just total disrespect from their side. I would appreciate it if someone would get back to me.

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11:50 am EDT

Woolworths payment don't get allocated

Made a payment on my Woolworhts Visa Credit card on 6 Oct that would place my account payments in advance. Today is 5 November and the payment still don't reflect. After sending the proof of payments through a number of times, faxing my bank statements ect. Nothing!. My name has been list at the credit bereau as a bad payer and my limit reduced. Other than the numerous calls I made to the Customer Service department I received five phone calls form their credit department asking for payment. I explain to them what's happend, they make a note and then two days later you received another call. The customer service is always apologetic, specially the supervisors but yet no one return phone calls as promised and nothing gets done. Each time I phone in to the [protected] number I perservere through 20min of holding on and sometimes they just end a call. Basically don't try and phone the customer service, try are not interested in your complains and are letting you hold on in hope you would give up hope before they need to listen to your wining.

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Jioss
US
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Jun 03, 2016 8:23 am EDT

This issue has been ongoing since October 2009 when I purchased a pair of shoes from Woolworths SA. At the time I used a UK debit card which was 'rejected' by the store twice. I ultimately had to pay the 980 Rand with a UK credit card. I was assured no payment would be taken from my debit cards. When I checked my accounts, I had been charged 3 times for the pair of shoes.

Ever since that time I have been trying to get resolution. First the store denied responsibility and it was then escalated to head office. Someone there has been trying to deal with this case, but it took 3 months for a resolution to be found (and a lot of chasing). The said resolution is not entirely satisfactory - I will get vouchers for the value owed as opposed to a straight refund.

In addition, I have now tried to redeem the voucher 4 times in the last week which was supposed to be a very easy process supported in all the stores - unfortunately each time i try there seems to be a new issue from systems are down to my ID is not South African. I am still waiting. I have been told by Woolworths the issue with foreign debit cards has been resolved, but i would not trust this claim.

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11:24 am EDT

Woolworths I would like to inform you how disappointed I am in your service

I would like to inform you how disappointed I am in your service. I know that You (Woolworths financial Services) moved to Absa from Mercantile Bank. But what I am really and truly disappointed about is the fact that you or ABSA blocked your customers credit cards due to FiCA, without informing your customers about it (Believe me, it gets more intense).

Which basically means, like in my case I went to a store swiped my card and guess what, it DECLINED. How embarrassing isn’t that. Not only that, I then go to the ABSA bank to check my balance and GUESS WHAT, ABSA could not even give me a balance, it gave me an ERROR MESSAGE.

Me, suppose to be a valued customer (I am so sick and tired of hearing that woman’s voice on your phone while I am holding)immediately goes home and I then tried to call you at 9am Saturday morning (31 October 2009) and for some strange arb reason I was holding for almost 3 hours (on and off) so by now it is almost 12pm on Saturday afternoon. I then decided that there must be a reasonable explanation for this and I then take my car and drive all the way to a Woolworths store(Kenilworth Centre) to call from there, THERE ISN'T ENOUGH SPACE HERE..

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fightforwhite
ZA
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Sep 05, 2012 8:29 am EDT

As a white person I am extremely distressed about Woolworth's policy of not employing White people. I believe Solidarity has taken up the issue with Woolworths. Please know that not I or any of my family or friends will be supporting Woolworths any more. We believe in fairness and that a person should qualify for a job on skill and not colour. We will all be forwarding the Solidarity letter to Woolworths to the rest of the White Folk in South Africa. Strange though, we all know that Woolworths made its fortune on the money of White people.

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Sesi Ramaboa
ZA
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Feb 16, 2012 7:53 am EST
Verified customer This complaint was posted by a verified customer. Learn more

I visited the woolworths store yesterday 15/02/2012 at krugersdorp keywest mall. I was so disapointed with the service i received they were unhelpful, rude, unwillingness to listen. I bought an item for my baby and i was not satisfied because the colour was coming out when washing i then took it to the store of which i was assisted by the supervisor peggy and i was told to go and wash the item again and if the problem persist i must then bring it back again to the store. I contacted the customers complaints line and they referred me back to the store and i must request the store manager of which she failed to solve my problem she also told me the same thing because you could see that she was sticking to what her colleague has already told me but my issue is how was i to proof to them that the colour coming off and why didnt they take it for quality assurance if they noy sure about my problem other than sending me back because i even asked the manager to put it in water in the store so that im not inconvenienced but she refused. pls contact me at [protected]/[protected] Sramaboa@sars.gov.za

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4:12 pm EDT

Woolworths they had a bad attitude and did not have any sympathy with my situation

On Saturday morning 10 October 2009 I visited Woolworths Delmas to report my card lost. The staff at Woolwoths told me that they can not use the company land lines to phone head office to cancel my card as they could no phone out because the lines had been locked due to excessive phone bills.(misuse by employees)

They had a bad attitude and did not have any sympathy with my situation. I told them I will inform head office of the bad service and they just shrugged their shoulders.

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Pontao
Auburn, AU
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May 04, 2011 10:42 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Woolworth Auburn NSW Australia services desk is most of cheating customer, becaused most of customer are none speaking english back ground.
normaly other Woolworth if the price charged wrong they will give the good for free and refund full money for the first item.
But Auburn Woolworth if they make any thing wrong they will say human error, only the computer error it will give first item for free.
It happen to me afew time, last month they charged me wrong price they just refund me the defent money back, I ask them i shoud get item for free, they say NO.
In that day have one lady she is Woolworth worker stand behind me she ask me what's wrong, I told her about price is wrong, normoly I should have the item for free, then she talk to Woolworth workers, after that they gaven me free item and refund full of the price.
These workers at Auburn always CHEATING customers .
From Auburn Boy

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11:49 am EDT

Woolworths when the bag was opened the potatoes were green

I purchased a bag of potatoes from Woolworths, at a price of R50 for a 7kg bag expecting quality merchandise. When the bag was opened the potatoes were green. I contacted the Contact Centre, where my complaint was recorded and I was informed that I would receive a letter from Woolworths. I then purchased a second bag of potatoes, green again! I am surprised at the quality of the goods on sale and that a company such as woolworths would allow this. Please take care when purchasing as these potatoes are not cheap and in this economic climate it is a disgrace!

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7:12 am EDT

Woolworths what happened to good old woollies

Woollies used to be the place where anyone could shop for good quality clothing at affordable prices - it was never the trendy shop, that's what Truworths is for, but rather a shop where you could buy timeless classics for the whole family, from baby to great-grandma and not have to break the bank. It was always the reliable and service-friendly store, where staff would actually help you in the change-rooms, give you advice if needed, and bring you a different size if you picked up the wrong one. Now Woollies has become like any other clothing store where it is trying to compete for the trendiest clothing line. The prices have hiked up accordingly, and, naturally, the quality has suffered too. I had to pay in extra (and not just a few rands) for a bigger size shirt which I had to get in exchange for a shirt which my husband received as a birthday gift, but which was too small. Even your Food quality is suffering - I have had a few rotten items from your stores, as have other people I know. My store card is starting to collect dust and I am considering closing my account.

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5:51 am EDT

Woolworths i'm extremely irritated and upset with woolworths financial services

I’m extremely irritated and upset with Woolworths Financial Services. My payment records are as follows: [protected] – R1000; [protected] – R1500; [protected] – R1000; [protected] – R500; [protected] – R1000. About an hour ago a very rude woman calls me to tell me that my account is in arrears as I’ve failed to make a payment. I’ve just paid another R1400 a few minutes ago. I’ve never skipped a month. How can my account be in arrears? Am I being penalised for being punctual with my payment last month? I really take exception to a rude person basically telling me that I’m an irresponsible person who doesn't pay his accounts, when I know for a fact that I’ve been paying my account every month. I need a proper explanation and an apology.

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Kat Thomson
US
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Aug 01, 2015 6:08 am EDT

I went to purchase a $9 touch phone and it seemstey dont even stock that phone. Very angry as i was purchasing several.

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12:57 pm EDT

Woolworths their service is a joke

A few months ago I signed with Woolworths Insurance as i was not getting great service from my previous broker. I was promised the earth and altough the amount was pretty much the same I thought well let me go with them as they are reputable. To my amazement on the 8th September 2009 I had a vehilce collission. Needless to say the service was appauling and totally dissatisfactory. They decided to collect my vehilce two days after the collission, fortunately it was parked at a customer of mine. in the end the conclusion i have drawn is that Woolworths should stick to stores and not insurance as they clearly have no cooking clue about customer service, focus and feedback. I will be moving on to a more reputable company Woolworths, in the end of the day I have sorted out my own vehilce and the other party from my own pocket so why do I need you and pay just under 1k a month for a 05 toyota RunX. Your service is a joke.

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Jeanne Watt
ZA
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Jun 09, 2011 3:47 am EDT

PLEASE TRAIN YOUR STAFF PROPERLY IN THE SAVANNA STORE. THEY NEED TO REALISE THAT THEY ARE THERE FOR THE CUSTOMERS AND THAT THE CUSTOMERS SHOULD BE TREATED WITH RESPECT AND FRIENDLINESS.

On Monday the 6th of June 2011 at about 4.30 pm I went to customer care to exchange a pair of pyjamas that I bought for my husband about 10 days before. I had unfortunately bought a medium in stead of a large. On the same evening that I bought the pyjamas, my husband had his bath (and I suppose he put on his deodorant as he always does) and put his new pyjamas on. He then called me to show me how tight and short it looked on him and we had a laugh about it as it was totally too small for him . He took it off and I immediately put it back in it’s packet.
When I entered customer care on that day, there was only one other customer - a lady- in front and I realised that there was dissonance between her and the employees of Woolworths . I was not sure what the problem was, but she was adamant (though very polite) that she wanted to return her clothes. The one assistance was quite rude to her and told her to stand aside while she helped me, who was the next customer. I then greeted friendly and handed the medium pyjamas in for an exchange on a large. I did not have my till slip with me as I knew that it was not necessary for an exchange. The item was bought on account. The lady took the pyjamas out of the package and this is where the interrogation started with me being the criminal and they being the jury. The assistance called the lady in charge0 and both started to inspect the pyjamas. All the seams, the inside, the outside, the seams at the bottom was inspected for about five minutes. Then the lady in charge literally shoved the clothes against her nose and direclty accused me that the pyjamas smelled of ‘BRUT’ deodorant. I explained exactly what happened but the clothes was inspected from scratch again with me being treated like the criminal. Then they asked me why I didn’t have the slip with me. I told them that I had bought it on my account and they could check it if they wanted to. But it was too much trouble for them. I was very upset and told them that if I were to try on clothes in their store at any time, the clothes would also smell of perfume and deodorant as would most other clothes because most people wear deodorant and (or) perfume. They then very reluctantly exchanged the pyjamas.
This is the second time in a few months I have been treated like this by the Savanna staff. The previous time I took back towels that I had bought and I was accused that it smelled damp. When I told the lady (who ran after me after it had been exchanged to accuse me in front of other people (which was very embarrasing) that it was impossible as I had never even taken it out of the packets, she told me that I should not leave the items in the packets and that I should take it out as the rainy weather might be the cause of the damp smell. For shouting out loud…
I have been rated by your store as a valued customer and have a large credit limit. I get calls from your store to invite me to buy more and letters to entice me to your sales. But yet I am treated as a criminal. And the lady in front of me was treated the same. How is it possible that a country (or is it worldwide?) store such as Woolworths do not train their staff to treat their customers well? It is quite, quite unacceptable and I have told the lady that I do not wish to enter that store again.
My story is not the only one of this type. I hear of so many complaints especially at the ‘customer care’ centre. As for me: I feel that the heading should be changed to : ‘customer interrogation centre’ as the attitudes of almost all the staff (with the exception of a few) at the Savanna store is pathetic.
I have in the past wanted to complain at head office many times but in the end just decided to leave it. This time however, things went too far. Being treated like a criminal while I am an old and valued customer (please check my account record – it is impeccable) is not acceptable at all.
I am eagerly awaiting your feedback on this issue as you are now dealing with a customer who is contemplating never to return to that store again. The fact that Savanna is running dry with all the other shopping centres in
the vicinity should in fact motivate your staff to be more client focussed. But I suppose at 4pm in the afternoon
they do not feel like doing nitty gritty work like exchanging clothes, as I, and the lndian lady before me
experienced.

PLEASE TRAIN YOUR STAFF PROPERLY IN THE SAVANNA STORE. THEY NEED TO REALISE THAT THEY ARE
THERE FOR THE CUSTOMERS AND NOT THE OTHER WAY AROUND. THEY SHOULD BE TRAINED THAT THE
CUSTOMERS SHOULD BE TREATED WITH UTMOST RESPECT AND FRIENDLINESS.

PLEASE CHECK MY RECORD AT YOUR STORE AND GIVE ME FEEDBACK ON THE HORRIFYING EXPERIENCE
THE OTHER LADY AS WELL AS MYSELF HAD. DO WE DESERVE IT? DO I DESERVE IT WITH MY IMPECCABLE
RECORD?DO I DESERVE IT EVEN IF I DID NOT HAVE AN IMPECCABLE RECORD?

Regards,

Jeanne Watt( account no.[protected])

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Jeanne Watt
ZA
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Jun 09, 2011 3:39 am EDT

PLEASE TRAIN YOUR STAFF PROPERLY IN THE SAVANNA STORE, POLOKWANE SOUTH AFRICA. THEY NEED TO REALISE THAT THEY ARE THERE FOR THE CUSTOMERS AND THAT THE CUSTOMERS SHOULD BE TREATED WITH RESPECT AND FRIENDLINESS.
On Monday the 6th of June 2011 at about 4.30 pm I went to customer care to exchange a pair of pyjamas that I bought for my husband about 10 days before. I had unfortunately bought a medium in stead of a large. On the same evening that I bought the pyjamas, my husband had his bath (and I suppose he put on his deodorant as he always does) and put his new pyjamas on. He then called me to show me how tight and short it looked on him and we had a laugh about it as it was totally too small for him . He took it off and I immediately put it back in it’s packet.
When I entered customer care on that day, there was only one other customer - a lady- in front and I realised that there was dissonance between her and the employees of Woolworths . I was not sure what the problem was, but she was adamant (though very polite) that she wanted to return her clothes. The one assistance was quite rude to her and told her to stand aside while she helped me, who was the next customer. I then greeted friendly and handed the medium pyjamas in for an exchange on a large. I did not have my till slip with me as I knew that it was not necessary for an exchange. The item was bought on account. The lady took the pyjamas out of the package and this is where the interrogation started with me being the criminal and they being the jury. The assistance called the other lady and both started to inspect the pyjamas. All the seams, the inside, the outside, the seams at the bottom was inspected for about five minutes. Then the lady in charge literally shoved the clothes against her nose and direclty accused me that the pyjamas smelled of ‘BRUT’ deodorant. I explained exactly what happened but the clothes was inspected from scratch again with me being treated like the criminal. Then they asked me why I didn’t have the slip with me. I told them that I had bought it on my account and they could check it if they wanted to. But it was too much trouble for them. I was very upset and told them that if I were to try on clothes in their store at any time, the clothes would also smell of perfume and deodorant as would most other clothes because most people wear deodorant and (or) perfume. They then very reluctantly exchanged the pyjamas.
This is the second time in a few months I have been treated like this by the Savanna staff. The previous time I took back towels that I had bought and I was accused that it smelled damp. When I told the lady (who ran after me after it had been exchanged to accuse me in front of other people (which was very embarrasing) that it was impossible as I had never even taken it out of the packets, she told me that I should not leave the items in the packets and that I should take it out as the rainy weather might be the cause of the damp smell. For shouting out loud!
I have been rated by your store as a valued customer and have a large credit limit. I get calls from your store to invite me to buy more and letters to entice me to your sales. But yet I am treated as a criminal. And the lady in front of me was treated the same. How is it possible that a worldwide store such as Woolworths do not train their staff to treat their customers well? It is quite, quite unacceptable and I have told the lady that I do not wish to enter that store again.
My story is not the only one of this type. I hear of so many complaints especially at the ‘customer care’ centre. As for me: I feel that the heading should be changed to : ‘customer interrogation centre’ as the attitudes of almost all the staff (with the exception of a few) at the Savanna store is pathetic.
I have in the past wanted to complain at head office many times but in the end just decided to leave it. This time however, things went too far. Being treated like a criminal while I am an old and valued customer (please check my account record – it is impeccable) is not acceptable at all.
I am eagerly awaiting your feedback on this issue as you are now dealing with a customer who is contemplating never to return to that store again. The fact that Savanna is running dry with all the other shopping centres in the vicinity should in fact motivate your staff to be more client focussed. But I suppose at 4pm in the afternoon they do not feel like doing nitty gritty work like exchanging clothes, as I, and the lndian lady before me experienced.
PLEASE TRAIN YOUR STAFF PROPERLY IN THE SAVANNA STORE. THEY NEED TO REALISE THAT THEY ARE THERE FOR THE CUSTOMERS AND NOT THE OTHER WAY AROUND. THEY SHOULD BE TRAINED THAT THE CUSTOMERS SHOULD BE TREATED WITH UTMOST RESPECT AND FRIENDLINESS.

Regards,

Jeanne Watt( account no.[protected])
PLEASE CHECK MY RECORD AT YOUR STORE AND GIVE ME FEEDBACK ON THE HORRIFYING EXPERIENCE THE OTHER LADY AS WELL AS MYSELF HAD. DO WE DESERVE IT? DO I DESERVE IT WITH MY IMPECCABLE RECORD?DO I DESERVE IT EVEN IF I DID NOT HAVE AN IMPECCABLE RECORD?

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12:08 pm EDT

Woolworths problems with milk and yogurt

I love shopping at Woolworth's food because I feel their food is of superior quality. However this is not the case with their milk nor their kiddies youghurt. I have a 2 year old and she loves yoghurt so I buy only Woolworths ayshire yoghurt which comes in Winnie the pooh containers for the kids. Over the last 6 months at least, buying the youghurt has been like russian roulette. You dont know when its going to be a good batch or a bad one. Many times I have had to take back youghurt because it was off long before the expiration date. The same has been happening with the milk, both full cream and long life. On the 30th of August I returned all the milk I had bought as every single Litre was off and yet it was only due to expire late October. It was a terrible inconvenience as my daughter still drinks milk and she had to go without because I couldnt find a fresh litre during the night! I have now resorted to buying milk and yoghurt elsewhere because I seroiusly do not have the time to keep returning the same products. Its a waste of petrol and time and its just completely inconvenient. I do hope that Woolworth's fixes this problem as their yoghurt is the healthiest for kids.

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4:54 am EDT

Woolworths i'm not happy as a regular customer as you let me down

I went to Woolworths yesterday to buy things for my function today, so now that I'm there I thought let me get dinner aswell, so I bought Schnitzel and salad and the rest of the things I needed for my function.Got home heat the chicken up and when we as a family sit down and eat, we dicover that the chicken is under cooked, FROM YOU GUYS, so I pop it quikly in the oven and make sure its done. My problem is I dont mind paying at woolworths as we all know the qaulity is very good cant compare, so I'm not happy as a regular customer as you let me down. I can expect this from other food stores but not woolworths.

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3:57 pm EDT

Woolworths unacceptable behavior by a large listed company

I have been to four Woolworths food department over the past 2 weeks, stores in Bedfordview, Eastgate, The Glen and Rivonia. I would request the cashier for plastic bags and the cashier will always fill them have way and ring up another bag. I will end up having 5 shopping bags half full, when all my shopping would have fitted into 2 plastic bags. This is not saving the environment at all. Which is contracting the statement by Woolworths that it cares for the environment.

Management should inform the Cashiers that the plastic bags should be filled before a new one is used.

Unacceptable behavior by a large listed company.

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Mystiiza
Brisbane, AU
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Oct 02, 2010 7:33 pm EDT

If you have a problem you should say something about it instead of anonymously complaining from behind your keyboard. You obviously could have done something about it. I agree with Dawniette. people like you can ALWAYS find something to complain about. Be considerate, some customers are really picky with packing so everything HAS to separated, like non-edibles, cold & hot and the weight has to be balanced. We can't just guess what you want.
God people like you piss me off

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4:58 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Woolworths food poisoning

A couple of days ago my mother bought salmon from woolworths which gave her such severe food poisoning that she fainted in her bathroom and was knocked unconscious. She now has a broken hand, and a gash on her lip and head. She will also have to undergo an operation to put pins in her hand and may miss a trip to China she was due to go on this week. Two months prior to this I bought chicken at woolworths and when I opened the package that night, it was clear from the smell the chicken was rancid. I took the chicken back the next day and complained. How many people will have to be poisoned before woolworths does something about their obvious lack of food hygiene?

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Micheal Platen
US
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Jul 19, 2016 2:01 am EDT

on monday the 18th of july 2016 i purchased 1 kilo of your chicken drumsticks. when i got home i went to separate and bag them up, there was a very strong odour coming from the bag smelling of prawns or some other seafood, cross contamination is the big concern i have, and i am hoping you will address this issue, before someone gets seriously ill ... i have a child that is allergic to all seafood, so there needs to be action taken in this matter ...

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Reviewer19819
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Jan 07, 2016 1:47 am EST

missus went shopping today and decided to go to Woolworths in Waikerie (100km round trip) bought STEAK . Toughest fattest steak iv'e ever seen. The dog even turned her nose up at it. DISGUSTING

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Reviewer13003
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Nov 11, 2015 11:13 pm EST

Last Friday bought a lettus and buy monday it was rotten all the way through the same thing happens all the time I would go and buy some fresh food and have to chuck it out Go and complain and nothing happens cheaper for me to drive 100 km to a coles store than to shop with you

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Phill Kauta
US
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Aug 25, 2015 4:30 am EDT

Dear Woolworths

On Wednesday 19/08/2015 I had for lunch a small tub of Woolworths home brand Low Fat Soup Home Style Lamb & Barley the expiry date was to the 28th August 2015.
Upon having this for lunch I noticed straight away after eating it, my belly started disagreeing with it and stomach pains started to come on and from midday to 3:30pm finish work I was in such a bad state and witnessed by my current employer.
Driving home was a very painful experience. After arriving home I tried to shower as best I could and then tried to sleep it off but instead I found myself only to start vomiting and this went on threw the night until I couldn't take the pain any longer and call my friend to take me to the hospital the time was 10.30pm in the evening 10 and a half hour of agonising abdominal pains and constant vomiting.
On arrival to Royal North Shore hospital I was immediately taken care of after giving them information of my condition, A dose of morphine, 3 drip bags and 4 hours later the pain started to stop and then I was released from hospital.
Was unable to work the following day because of belly pains and lost a days income, plus medical expenses for medication and the time my friend brought me to the hospital waited for me and then drove me home safe, I would like very much to be compensated for this total unnecessary inconvenience and the pain and suffering of this whole ordeal

Total expense's

1 Days Labour $400.00

Medication $200.00

Friends Help $750.00

Pain and Suffering $8.650.00

Total $10, 000.00

Regards

Philip J Kauta

email philipkauta@yahoo.com

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blitchkit
Perth, AU
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Oct 15, 2010 8:25 am EDT

I bought a piece of SaddleTail Snapper from Woolworths today. The Snapper Looked nice and Fresh and was $28/kg. I cooked it for dinner tonight for my partner and I. I must admit, I thought it didn't smell quite right as I removed it from the wrapping. The fish tasted absolutely horrible and we threw it away. I'm not one to complain, but this was very disappointing. I paid good money for a nice piece of fish and we are now both quite ill.

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2:33 pm EDT

Woolworths customer safety not important to woolworths

On Monday 24th August at 4.45pm, I was shopping at Woolworths in Constantia Village when a ceiling board fell and landed right next to me. If I hadn't moved out of the way, I would have been seriously injured. The shoppers around me were horrified and the maintenance manager just apologised and removed the board. I reported the incident to the manager, Clive Goodman who apologised but didnt take my details. He advised me that he had requested signage from Head Office the previous week to 'apologise to the customers for the inconvenience caused by the construction work.' The store has been under construction since June 2009 and it still doesnt have signage in place warning customers that 'they are entering at their own risk' or that 'their safety cannot be guaranteed'. I explained to Clive Goodman and the manager of the store who phoned me on Tuesday 25th, that that was a breach of safety regulations and that Woolworths' customers have a right to be warned about their safety when shopping at the store. I also lodged a complaint with Head Office on Tuesday 25th, ref no [protected]-[protected]. To date, there has been no feedback and the signs have still not been erected at the store.

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10:55 am EDT
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I went to Woolies Sandton on Saturday to exchange my purchase. I was with a friend and got to customer services and qued. Assistant T. Mamabolo didn't bother to tell me to come through I had to ask her, ok do you think a simple 'HOW CAN I HELP YOU' would come out of her mouth? No I started explaining because I realised madam fifi aint going to ask. She did...

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About Woolworths

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Woolworths South Africa is a retail chain offering a variety of products including clothing, food, beauty items, and homeware. Known for its focus on quality and sustainability, the store provides fresh produce, grocery items, and a range of apparel for men, women, and children. Services include online shopping and in-store returns.
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Overview of Woolworths complaint handling

Woolworths reviews first appeared on Complaints Board on Aug 23, 2010. The latest review Delivery was posted on Jan 14, 2025. The latest complaint staff corruption was resolved on May 26, 2019. Woolworths has an average consumer rating of 1 stars from 1457 reviews. Woolworths has resolved 26 complaints.
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  1. Woolworths Contacts

  2. Woolworths phone numbers
    1800 000 610
    1800 000 610
    Click up if you have successfully reached Woolworths by calling 1800 000 610 phone number 28 28 users reported that they have successfully reached Woolworths by calling 1800 000 610 phone number Click down if you have unsuccessfully reached Woolworths by calling 1800 000 610 phone number 43 43 users reported that they have UNsuccessfully reached Woolworths by calling 1800 000 610 phone number
    7%
    Confidence score
    Woolworths Online
    1300 767 969
    1300 767 969
    Click up if you have successfully reached Woolworths by calling 1300 767 969 phone number 15 15 users reported that they have successfully reached Woolworths by calling 1300 767 969 phone number Click down if you have unsuccessfully reached Woolworths by calling 1300 767 969 phone number 14 14 users reported that they have UNsuccessfully reached Woolworths by calling 1300 767 969 phone number
    13%
    Confidence score
    Woolworths Supermarkets
    1300 655 055
    1300 655 055
    Click up if you have successfully reached Woolworths by calling 1300 655 055 phone number 1 1 users reported that they have successfully reached Woolworths by calling 1300 655 055 phone number Click down if you have unsuccessfully reached Woolworths by calling 1300 655 055 phone number 4 4 users reported that they have UNsuccessfully reached Woolworths by calling 1300 655 055 phone number
    Woolworths Petrol
    1300 101 234
    1300 101 234
    Click up if you have successfully reached Woolworths by calling 1300 101 234 phone number 1 1 users reported that they have successfully reached Woolworths by calling 1300 101 234 phone number Click down if you have unsuccessfully reached Woolworths by calling 1300 101 234 phone number 0 0 users reported that they have UNsuccessfully reached Woolworths by calling 1300 101 234 phone number
    50%
    Confidence score
    Rewards, Insurance & Credit Cards
    1800 641 497
    1800 641 497
    Click up if you have successfully reached Woolworths by calling 1800 641 497 phone number 0 0 users reported that they have successfully reached Woolworths by calling 1800 641 497 phone number Click down if you have unsuccessfully reached Woolworths by calling 1800 641 497 phone number 4 4 users reported that they have UNsuccessfully reached Woolworths by calling 1800 641 497 phone number
    Trolley Tracker
    1300 665 386
    1300 665 386
    Click up if you have successfully reached Woolworths by calling 1300 665 386 phone number 10 10 users reported that they have successfully reached Woolworths by calling 1300 665 386 phone number Click down if you have unsuccessfully reached Woolworths by calling 1300 665 386 phone number 12 12 users reported that they have UNsuccessfully reached Woolworths by calling 1300 665 386 phone number
    Business
    +61 288 850 000
    +61 288 850 000
    Click up if you have successfully reached Woolworths by calling +61 288 850 000 phone number 8 8 users reported that they have successfully reached Woolworths by calling +61 288 850 000 phone number Click down if you have unsuccessfully reached Woolworths by calling +61 288 850 000 phone number 5 5 users reported that they have UNsuccessfully reached Woolworths by calling +61 288 850 000 phone number
    23%
    Confidence score
    Woolworths Group
    More phone numbers
  3. Woolworths emails
  4. Woolworths address
    1 Woolworths Way, Bella Vista, New South Wales, 2153, Australia
  5. Woolworths social media
  6. Janet
    Checked and verified by Janet This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Feb 14, 2025
  7. View all Woolworths contacts
Woolworths Category
Woolworths is ranked 102 among 124 companies in the Retail Stores category

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