Woolworths
Reviews and Complaints

I went to purchase vodafone smart phone worth of $ 69 in woolworths store. I purchased it by my woolworths Essentials Cards. But later I cam to know that does not work for me so I went back to return them on the same day just after 30 minute of purchase. They did return me the new card with the value of $69. I had used two Essentials Cards with the value of $ 50 in each. They gave me back one of the card but did not return the other one. The very next day I came to know that $ 31 is missing. ( 50 + 50 =100 - 69= 31). I did explain them but they did not want to cooperate with me. After waiting there for 30 min they said me you was handed over all the cards and you moved away so we could not do anything. At the same time I asked them if I can see the camera or speak to the manager. They replied me that I don't have right to see the camera and unfortunately manager is not here. I was sure that manager was there in the store only thing is he did not want to talk about it with me( I guess). Because right after moving away form there I called on the number mentioned above. I asked if I can speak to the manager ( Ryan Willats) and I was able to talk to him but as soon as I mentioned my problem he hanged up my phone and could not contact him again.

I would like to complain about bad customer service at Rockdale's Woolworths. During Christmas Eve, a lot of the products often go on sale due to clearance and a lot of people wait around Woolworths for that. However, today, when I was shopping I asked one of the staff whether the roast chicken price would be reduced any more or not. However, the staff member was very rude and she replied that the chicken was going into the dump if it was not sold. Later that night, we saw the staff angrily clearing away the chicken and when a customer asked her if he could have a chicken since she was going to throw it away she replied in an angry voice that 'if you want a chicken, you can buy it yourself, I'm not giving you one.' I felt the staff member could have responded more appropriately to the customers and this type of incident has been happening for the past two years on Christmas Eve at Woolworths. I am very disappointed with the customer service that I experience at Woolworths and I sincerely hope that the management does something about this.

The last two times i have bought chicken breast from the deli at greenhills woolworths (Near maitland, nsw) , they have contained small pieces of chicken bone in them. I have cooked meals with this chicken only to discover these bones. I passed the first time off as a mistake but now i am really not happy.

On Friday the 19th of September at around 5.00 we were waiting in line with 25 other people and only 2 checkouts open. Everybody was complaining how ridiculous it was. When we finally did get to the checkout the checkout lady said how was your day, we said good now we have a checkout after waiting for 15minutes. We said the manager needs to get some more checkouts open. The manager overhead this then proceeded to come around to our aisle and get in our face and said I just loved getting abused by customers in an aggressive tone. We don't think what we said was abusive in any way. Then he stormed off. I said we cant blame you guys it starts at the top. He overheard this and came storming back in and got in our face again carrying on like an idiot. My husband had to calm him down. We are in our fifties and shop at this grocery store for the last 15 years and have always had polite conversation with all staff but this manager was extremely rude and arrogant.

I've shopped @ this store for some time now & the bad attitude I get from the checkout supervisor ( ELAINE DEAN ) is unbelievable ... She speaks to her staff like they are nothing & looks & treats customers the same way ... I think it's disgusting, I don't know how she has this job .. She's hates helping anyone ... Hate to see how she treats people outside of work, please Woolworths, u need to look into this ..We need this woman gone !

Very RUDE store manager Tania Harsono @Woolworths Rockdale.

I go to Woolworths all the time and Tania Harsono is probably the worst and most RUDE employee I ever met and she claimed she is store manager.

My conversation with her goes like this:
Tania: “what do you think you are doing? who have YOU ASKED that you taking the box”
Me: “I asked the guys working on the chips aisle”
Tania: “WHICH GUY? You haven’t asked me, and I am the store manager”
Me: “Sorry, my bad, I thought its ok to take some”
Tania: “NO ITS NOT, I kept these box like this because it’s easy to crush it like this”. If you want to take DON'T TOUCH those”
Me: “Sorry I will not take any from here at all, I think I will have find somewhere else.”
Tania: “Oh good, then you can GET OUT OF MY store”
Me: “I am sorry, don't you think you are a little rude for a store manager working in customer service? After all I am your customer, and I don't think you should talk to me that this”
Tania: “You are not my customer, are you paying for empty boxes? You are buying anything, I don't see anything in your trolley, then you are not my customer”.
Me: “I actually live around the corner and I come to this store almost every week, I didn't know what doesn't make me a customer, I suppose I should use the Aldi next door all the time-then.”

This happened when I went to do some everyday milk & bread etc. shopping tonight at 9:00PM Friday at Rockdale Woolwothrs store. We are in processes of house moving and when I saw some empty box lying around in trollies I picked one and kept in my trolley and looking at another empty box stacked with pile of other empty boxes. My plan was, if I can take some from there I will go and ask at the service desk if I can take some of these. Didn't really want to annoy the night-filler guys on the floor Store manager (that's what she told me she is) “Tania Harsono“ (I got the Tania right but might spelled the family name wrong) stormed at me and we interacted with the above conversation.

I walked away feeling very humiliated that night. After all I did not expect that kind of RUDE behaviors from any store employee than let alone that was the Night Store manager.

My apologies if I did something wrong and Woolworths recently changed policy and you don't let people take and empty box (which I wasn't aware of), but I found it very RUDE the way store manager(!) talked to me and handled the situation, her body language was very rude, she was very offensive, and arrogant. She has NO RIGHT to talk to me like that.

Just to let you know, I will post this massage to different social network site including Woolworth and Coles’s Facebook wall – just so that my friends and family and other people at least be aware of the rude store manager and avoid that store.

I have a choice of 3 supermarkets and several local grocers in my area of Moonee Ponds. Woolworth is actually the farthest away from me, but recently I have contemplated changing me supermarket of preference as I found that Woolworth's fresh food is better than the one provided by the other large supermarket. In my three trips to Woolworth to sample the products, service and prices, I have been greatly disappointed by the appalling lack of interest and service the staff have displayed. On my first visit, I was at the self serve check out. Once I started to scan my items I noted only 2 plastic bags were available at my checkout. Half way through the check out, an item did not register on the scale.The staff member minding the area was very involved in a conversation with a second staff member about a recent engagement of a staff member and the size of her engagement ring. I tried to get anyone's attention, but failed miserably. I left my groceries and went to the local small grocer instead.
My third, and may I add, last trip, I was at staffed checkout. The young lady that was serving me was most involved in casual banter with the colleague standing at the adjacent counter. Now, I do not expect people to fuss over me, but any acknowledgement that an actual person is standing in front of her would have been welcome. Eye contact, a Hello, anything really.
I did speak to the manager and she was most apologetic and sincere, but, should we need to go to these lengths just to be treated with basic courtesy? Perhaps Woolworth supermarkets need to address their basic client service training delivery. At the moment the motto appears to be "how to avoid the customer at all cost".
Not that it will benefit me, as I have no intention returning there. Competition is growing, Woolworth, we have a choice. And client service is now becoming the deciding factor in our choice.

Australia Laws! Woolsworth balmain sydney

I got accused of stealing but hadn't taken anything
I bought three things from meat area
Had left basket on ground with three items
And had come back with only one item left
And I pay the money for the one item left behind and milk

And staff member accused me of stealing
So she said open bag
And yell at me very rudely where's other items
..I told her store policy is for them too look in bags...
Not me and she got very angry...

Store manager had said don't you have common sense not to leave items in basket on the ground...which he said is illegal and he was going to call cops
Even though not such proof of stealing at all..

After that, I walked out of the store I don't know what should I do

It does'nt make any sense
Or because I'm Asian, and can't speak English well and tried to accuse me on this.
Very rude manager and staff member.

Should have some proof and get evidence of stealing
Before accusing someone or anyone on that matter...thank you

Any suggestion on what to do would be greatly appreciated.

this is my Woolworths card number : [protected] and this is my gift card number: [protected] CVV: 148 F . Since 26 Dec Woolworths hartbeespoort has been selling me airtime on my gift card or by cash. Today I worn my Pagan Pentacle around my neck. when asked for airtime they said they dont sell. i then said but how can it be that i have been buying it for the past 2 months? They answered they dont sell again. so I said but why do you have the program of selling airtime on the computer i saw myself? then they said they don’t sell it on gift cards. then i said i will pay cash. they replied they do not sell it. you have my account numbers look for yourself that i have been buying it there. it happen today between 13:30-13:45. The manager did not want to give me the 5 christian personnel who sanctioned against me's full names. her name is Letitia and the other Denno, susan and Cailenda. Letitia after not willing to give me their full names chanced me out of the hartbeespoort woolworths store. check your cameras, check my accounts and hire people who are not part of a christian clu clax clan! letitia is very very rude. check your cameras. check the records. fire her and those discriminating rude people. my family have bought Woolworth clothes since i was small. i lost all my respect for Woolworths today.

I have resorted to telling my story here as i have just been absolutely screwed around by your company for the past month and a half.

First of all, my mother in law has just moved down from QLD, she was employed by Woolworths up there and got a transfer down to her local store, after a couple weeks her store manager (who we will call Mrs. A as i don't want to name anyone) came up to her and asked if she was interested in an office job, in the same conversation my mother in law mentioned how i am looking for work so Mrs. A told my mother in law to send me in the following day for an interview.

I was so excited for this that i went out and bought a whole new outfit for this interview, so i go into Blacktown, Westpoint Woolworths front desk and asked the lady for Mrs. A and was asked to sit on the chair outside the store and wait for her, i was left waiting for 45 minutes until she finally looked up and notice me then indicated with her finger to wait a moment, picked up the phone and made a phone call then came out to me and said that Mrs. A is doing interviews tomorrow at 1 pm if i would like to come back then.
So i left, went home, and did it all again the next day, i did get my interview with Mrs. A where she asked me the usual questions you get asked at an interview and jotted my aswers down on a peice of paper, she then explained to me that she has interviewed 6 people that day but there is only two positions going at that time so she would give me a call he following day wether i got it or not to let me know how i went, she also further explaned that she was leaving the next day to go work in a store in Canberra and that if i would need to contact her assistant (who we will call Mrs. D) who was taking over Mrs. A' position.
The next day came around and my mother in law was working and i was picking her up from work, i was sitting out the front of the store and when she finished i was told that i have the job and that i had to go photo copy my drivers license and take it back to Mrs. D so my paperwork could be sent off to HR, i did this straight away and was back in the store within half an hour with my photocopy of my drivers license i was told that i will be contacted in the next two weeks.

Two weeks went by and i had heard nothing so i called up Mrs. D as Mrs. A had now left to work in another state, and when i finally got through to Mrs. D she sounded like she had no idea who i was and said that she would call HR, find out whats going on, and call me back the next day, she never called back, so i followed it up again with her where she explained shes been really busy and that they can only start one employee a week otherwise it too much at once and that one person started that week so maybe i will get a call the folowing week.
Well, i didnt. I let another week go by, and i called Mrs. D again and explained that i just want to know whats going on, i understand shes in a new position herself but this is getting rediculous, she told me that she has had a new assistant start that day and that shes trying to get her up to scratch and then she will follow me up but in the mean time just wait and she assured me that i WILL get either a phone call or an email from HR.
Another two weeks went by where i ‘waitied’ for something to happen, i got compeletly fed up and called Mrs. D again explaining that it has been over a month that i went for the interview and was told i have the job, i had turned down two job offers over the past month because i was dedicated to working for you guys, i am not recieving any payments at all from centerlink and im not looking for work because im being told im employed by you but i just need to wait, its rediculous. She then said that she had no idea that i was told i have the job and that maybe HR is waiting till the end of financial year to put any one on and that she doesnt know how they can put anyone else on as they dont even have enough shifts for the amount staff they already have, she assured me once again that she would follow this up and call me back by 3pm that day with propper answer.

She did call back, at 3 pm on the dot, where she told me that i didnt have the job at all and she doesnt know why Mrs. A even said that but as she is in another state no one can get incontact with her she was really apologetic about the situation and how it hass messed me around. I was so upset that i couldnt even say anything, so i hung up the phone.

I assure you Woolworths i will be telling my story to everyone and anyone i can because the way you neglected me and let me on to belive that i was going to be employed by a loyal and trustworthy company, that is abosutly disgraceful and unaustralian. I will never shop in anyshop that is owned by your company, Ever again!
And just so you know, before this encounter i applyed for several jobs all over the place within your company, please disgard of all my pervious applications as i would rather drink acid and burn inside out then have anything to do with your company!

I don’t eat much and don’t like large portions of food, but also don’t like to be ripped off. Two of us ordered the Classic Cafe salad. It consists of chicken, which I assume is the main ingredient and rocket, lettuce and avo, and also croutons and beans. We received per plate, not more than meat equivalent to 1 chicken drumstick each and in my salad I received two very very small rocket leaves, my husband had three. The croutons was stale dried out bread which was vile. One would expect that the quality would be the same as in the store. It falls way short. When this was queried, the waiter said it was the policy of their head office. This was confirmed by the manageress, who tried to defuse the situation by bringing some more rocket and a little bit of chicken. The salad each cost a whopping R53, 00. There are many other restaurants to choose from in the centre. I was also told that this was the 1st cafe run by Woolworths themselves. It seems as if they have no clue on how to prepare and serve meals. Come on Woolies…you need to do better!

Early in February 2012 I completed an online application for a store card. After a week of not receiving any feedback I contacted Woolworths and I received a reply stating that the delay was due to an old store card. The only problem is I never had a card with Woolworths before. This in itself is worrying as it seems that Woolworths opens store cards without any consent from the customer.

It also stated that the old account would be removed and the new one opened. Since then I have had to send numerous emails to get any feedback. However the feedback I receive is the same as it was a month ago. Tee old account has to be removed before the new one can be opened. On 14 March a lady called me and again explained the situation.

She informed me that the old account would be removed that evening and the new one would be opened and she would phone me on the 15th or 16th of March with feedback. Not surprisingly I did not receive any feedback and again had to send an email before receiving a call this morning. It seems that the problem has still not been resolved and the employee who phoned me shofted the blame. I am now fed up!

After many years of keeping quiet as a consumer I have finally decided to take action when things go wrong. I have tried to complain politely to the respective branches, but that is a whole story on its own. First I would like to say that your staffs attitude varies from branch to branch.

I travel for work with my hubby as this is all we can get, so I get to see many towns/countries, and branches of Woolworths. I have met some very polite and helpful staff and then there are the rotten apples. I think the worst attitude I’ve had from a Woolworths branch was in Eastgate in 2009. I was trying on shoes and I needed a pair of boots. I have a ‘high arch’ as does my husband and I was trying to get a staff member to help me.

When I had to explain that I needed a few sizes of the same shoe, she first rolled her eyes before assisting me. When that style could not accomodate my foot, I asked if she could recommend another wider style. She threw the boxes to the floor, had a chat to a mate, before taking 27 minutes to come back with another boot in one size, the shop wasn’t busy, it was Tuesday morning just after opening time, in March.

I asked politely if I could try two other sizes to see which were more comfortable. She then told me the boot fits and I said yes, but maybe a bigger size would feel more comfortable as my foot is wider than most. She stood there for a few seconds then wandered off, I assumed to help me. She never came back. I walked around the shop and found another assistant who told me it wasn’t her department.

I went to a cashier and asked if she could help but she told me to just look for someone on the floor. I approached the cosmetic counter and found two ladies chatting away. I waited ten minutes before they acknowledged me, then one slowly walked me through the shop to find help. She told me she would send someone to the shoe area, I must go and wait there.

An hour passed and nobody showed up. I eventually noticed the first assistant who had helped me. I approached her, trying to control my temper, and asked if she could kindly help me now with some different size boots in three styles. She said to me ‘I thought you were finished’. She then turned to seek the boots. 42 minutes later she came back with one box and said they out of stock. I asked to speak to the manager and got told ‘the manager not here today’. I asked to speak to the assistant manager. She asked why.

I said I have a complaint that she’s not helping me well enough. She then said it’s not her fault I have fat feet. My husband removed me from the shop before I killed her. I went to another shop to purchase boots. They were more than willing to help me, and gain my money, so I bought two pairs instead of one and a good pair of sports shoes.

In 2005 I purchased from the Pavillion, Westville branch, a full set of clothes from Woolworths for a new job, grateful I had one after being unemployed so long. I went to a final interview and was wearing a black pencil type skirt and a short sleeve embroidered shirt. As I got up to shake my new boss’s hand, I bent over to pick up my hand bag only to hear a funny noise.

Realising that my skirt had just given up, up the back seam I asked to be shown to the ladies room. Luckily his female assistant was with him, and she took over and he left. The seam up the back of the skirt had given way – all the way to the waiste band – it was brand new, the first time I had worn it – and no, it wasn’t too small for me. The assistant offered her help via me lending her scarf to tie around my waiste and then said, ‘you should have invested in woolworths’. I said ‘I did, and am I sorry!’.

The shirt I wore that day came undone by the third use. First the hems on the sleeve then the embroidery unravelled. I lost a button the first day I wore it. This is quite common with Woolworths clothes now.

A month later, I was wearing a pair of black high heel shoes, also purchased from Woolworths, Gateway. I climbed a staircase at my new job only to almost break my neck as the left hand heel broke clean off the shoe! It was only the second time I had worn the shoes. I took them back and got a credit, purchased a more ‘sensible heel’ shoe.

These shoes started to seperate and landed up in a divorce as the inside padding came unstuck and the souls left home. In relation, I bought a 3/4 heel black pair of shoes from Main Street, Port Elizabeth branch in 1992 – I wore these shoes at least once, every week and they lasted me 9 years! Now that’s quality! Also about your shoes, you used to give 1/2 sizes, like size 3and1/2, now I either have to chose a 3 or 4 or 5, pending the bad cut of the shoe. What happened to the 1/2′s.

Later in 2005, I tried on a dress in the shop, and made a note to the assistant in the department that the cut is wrong. She looked at me as if I was a mad. So I put the dress on came back to her, and showed her I couldn’t lift my arms as it seemed the seam that stitched the sleeve to the dress was sewn on to long or deep. She went on to tell me that was the style? I wasn’t the only one that complained.

In 2006 I purchased vests and undies for my father from a the Vryheid branch. I followed the instructions as per washing and keeping them good, but to my disappointment, the vests ‘stretched’ beyond shape within a month. I regret to say that the undies are not stocked anymore. They have a wide band of elastic at the waiste, with a cross over feature at the front, which is like a flap, enabling a man to whip it out instead of pushing the undies down.

These undies I was told, were ‘obviously not popular and now are not stocked’. How true this is?

In 2008 I purchased bras for myself from Greenstone, Johannesburg branch. My size bra has not changed since I was married and as they have a ‘no return’ policy on underwear, I took an old bra with to make sure it was the same type, brand and size – although the price had increased. I asked for assistance too. When I got home and tried them on, I found that the bras seeemed very tight and small cupped.

On measuring them against the old ones, the material was less in the cup, and the sides were narrower. Before you say, yes but that’s old it’s stretched, in my ‘hospital bag’, I pulled out a Woolworths bra, same everything, still in it’s packaging with receipt, and found that indeed, upon measuring up, the new bras have “shrunk”.

In 2011, scared to purchase bras again from Woolworths but determined that the quality must have been checked, I purchased again. The bras are still not the right size. To prove it, I bought 3 different size bras and took them home to compare them. If anyone of your staff can show me the difference in size – I will eat them!

In 2012 I purchased new undies from the Phalaborwa branch. Again, I took a sample with and again I was disappointed. Only this time I’ve kept the receipts and underwear. The panties I bought started to come apart after the first wash. Now, I have never had domestic help, no one else washes my clothes, especially my underwear and I follow the instructions. By the second wash, the seams at the elastic edge had all but given away.

I bought eight (5) packs, allowing me to change underwear enough times even in bad weather when washing can’t dry. The panties I bought in January this year, I’m sad to say lie in a heap in a box in my cupboard with their receipt. I used them three times.

Comparing these new panties with some from a purchase in 2006 is so funny I cry. The lack of quality can be seen a mile off. Thankfully I keep a ‘hospital bag’ for emergencies, and keep ‘proof’ of the decline of Woolworths merchandise.
My husband is furious as we are just starting to come right financially and he refers to Woolworths as disposable clothing.

He told me if I buy anything at Woolworths again, he will divorce me, unless you have given me a refund or gift card. I have to agree with him – what a waste of hard earned good money!

I’m happy to report that I buy good fitting bras at Pep stores and they have lasted, kept their shape and not ‘shrunk’. I buy my panties at various outlets, I’m still testing the quality of different stores.

There are many more items of clothing I have bought over the years, but I must be honest, these of the ones that stick out the most. I will also admit that the quality started to decline around 2005 across your branches, and one could easily see and compare this when they found old and new items on the same shelf.

I feel sorry for those that have climbed up in their lives from poverty to a sustainable income only to be let down by the quality of woolworths. I know a lady who comes from such a background. Her main ambition in life was to shop at Woolworths when she made it to a decent income. She is also 37 years old, and she has just got her degree, after many years working and earning her way up and now is able to afford to shop at ‘quality shops’.

She purchased some nightware and a winter coat, a week later she phoned me to tell me the lining in the coat had come undone, as had the sleeve stitching, two buttons had fallen off. She had bought it for her mother, as a thank you gift, who had worked three jobs, 16 hour days, 7 days a week, to keep her in school so she could go on to a better life. Sadly, her mother passed away and never really got to wear a good quality coat in winter.

I don’t mind paying the price as long as the quality keeps up. Everyone who knows me knows, I only buy All Gold Tomato Sauce (all gold all gold tastes so good!) and Mrs Balls Chutney. As poor as I’ve been at times, these are things I don’t compromise. And I can’t complain, their quality has never disappointed me.

Woolworths, you can keep putting your prices up, but your customers are getting wise and angry and are going to keep leaving. – But don’t worry, there is a sucker born everyday that will support your name; I’m just not one of them.

I applied for a Woolworths card the beginning of January. After a couple of days they phoned my employer to confirm my employment as well as my salary. The lady from Woolworths could not get hold of our Admin Manager (HR) and instead started confirming all my personal details as well as my salary to the first person answering the phone, a colleague. She still asked my colleague what her position was and after confirming that she is just a Custody Clerk, she still kept talking and confirming my personal details. I eventually received my Woollies card in the post as promised.

Signed the card and went to the neares Woolies we have to purchase some items. The lady at the till took my card, swiped it, and the transaction went through without any trouble. I just came from an Engen garage with a Woolies store where I tried to buy a salad. There I was informed that I’m not able to use my card as this is a NEW CARD and that I have to go to THE BIG WOOLWORTHS to purchase a salad.

I mean really, a salad and I have to drive all the way to A BIG WOOLLIES because my CARD IS STILL NEW. Why did the same thing not happen at my SMALL WOOLLIES, THE FIRST TIME I USED THE CARD? That would have made sense! So please URGENTLY advise what I need to do to USE MY CARD AT ANY WOOLLIES, BIG or SMALL, and not get embarrassed EVER AGAIN by someone at the TILL telling me that I can’t use this card because it is NEW!

As a new customer I have not had a very pleasant experience with “Woolworths”. I assure you that I will definitely never refer a client to you ever, as I have no good service to BRAG about.

You might think that you are “The BEST”, but believe me, there’s a lot better out there when it comes to service. I never had that problem with EDGARS, (instead they reward their clients and actually want you to shop there) and Mr. Price( where I got my card immediately and can use it at any Mr. Price, BIG or SMALL, SPORT OR HOME). If I knew what I know now, I would never have WASTED my time applying for a Woollies card!

I expect you to have the decency to get someone to phone me and tell me how to fix this problem with this card, and I want someone that is going to deal with the problem, and not just confirming that they received my complaint and someone will contact me shortly.

WOOLWORTHS OWES ME THAT!

There is a very small Woolworths store at Padstow that I only frequent out of convenience because more often than not the service is very bad and nearly every time I walk in the store I notice a merchandising mistake or product pricing mistake without even trying.I have to ask them to fix it because it’s intellectually frustrating to see it.Obviously it occurs through either carelessness or stupidity.It is a small store in comparison to other stores & therefore they don’t have a great range of product brands and types, so you would think it would be easier for them to manage it but no…

There is one particular cashier there (an older lady with short brown hair) who is so hopeless that I just leave my goods and walk out in disgust at mainly her stupidty.I usually try and avoid the stupid ones but yesterday I stood in her line to be served & sure enough she still had not learnt a thing about efficient high service cashiering…She refused to give me a bag when I asked until after I’d paid, so my goods were still sitting there on the counter after I’ve asked for a bag? It varies from that to her triple handwork to get the goods in the bag (very slow and inefficient).You get the idea…

Many times I’ve vowed to boycott that store & I stay away for some time but due to convienience only I go again.They’ve lost a lot of custom from me…Most people go to Riverwood to get good service and product range.At least there I can serve myself…

I live 3 hours out of Roma on a rural isolated cattle property! The alarm goes off at 4am, I have breakfast get dressed and away before 5am… i pull into woolworths at 7.50am to get the Grocery shopping out of the way as there if 50, 000, 000 more jobs to do for myself and my husband! Woolworths is the only shop in town opened at 8am which is why we shop then… well the doors finally opened at 8.10am (10 min late, after customers knocking on the front doors!) 9.30am i’m lined up with $980.00 order which is a regular order for my family from Woolworths!

Then they tell me my ham and the rest of my cold gear has to sit out until 10am before pick up is opened! Well this is absolutly unacceptable to do this to a customer that has just spent close to $1000 in your store… This customer service is poor and disgusting. The ammount of money woolies in Roma would make out of Rural bush people would be huge, extend the coldrooms, extend the pick up area, what ever the problem is… fix it if you wish to keep me as a customer! 10am to 4pm for the pick up is not acceptable customer service for a rural town such as Roma (9am to 6pm is fair!)

And then some dope working in pick up tried to give me someone else's groceries. Not Happy With My Experience At Woolworths in Roma Today! Look after your customers that look after you!

I really love shopping at Woolworths but today this cashier I had was giving me an attitude that I’ve never experienced else where! This is the Walmer Park, PE branch at the food section. Her name is Kim, she just started her shift and was being very rude I must say. She didn’t bother to greet, never mind mentioning smiling back at me. The way how she was scanning my food and throwing to the side, giving me the look like I did something wrong and banged the pen on the surface for me to sign. Very unfriendly person and I think the manager there should keep up with the service Woolworths provide.

I am a staff member at Temora Woolworths store, and dread going to work each day. There are three members of one family working in this store and all we hear is back stabbing and ### all day. One particular family member not only ### about staff members but customers also. I am sure if Woolworths conducted a survey most staff members would say the same. All we can hope for is that they be transfered to another town. WE HOPE! Please Woolworths management rescue this store, come see for yourself.

I bought cherries from Woolworths store yesterday and when we started to eat them last night we found that most of them were rotten, mushy and horrible, I will be returning them to the store today, and at this time of year the traffic on the road is very very busy, and of course there is the extra running around that I don’t need not to mention the extra cost. This is not the first time I have found that woolworths so called fresh food company is not so fresh, they should have been as the shelf had only just been filled and it was early in the morning.

So come on woolworths how about looking after your customers, one very very unhappy customer and employee.

Woolworths call centres are a waste of time and money! For 2 days I have been calling, faxing and emailing. Emails don’t get responded to and calls don’t get returned. Every time you call you get through to a different person who you then have to explain the whole sob story again to or leave a message for the 5 other people who you originally spoke who never return calls. In-between this you get cut off after holding 20 min! I find it ridiculous that the very same documents that FNB will accept to change details they will not! Woolworths spend less money on your adverts and more on your call centres and training up your staff! Your service is PATHETIC!