Yanwen’s earns a 1.0-star rating from 549 reviews, showing that the majority of international shipping clients are dissatisfied with logistics services.
- All
- Reviews only
- Complaints only
- Resolved
- Unresolved
- Replied by the business
- Unreplied
- With attachments
have ordered products from aliexpress but not yet received
Hi Team,
I have ordered products from AliExpress but not yet received them, even the status updates have not changed online.
Can you help me find my packages.
Please help.
Tracking numbers below
S00000020414970
S00000020279692
S00000020448619
S00000020283365
S00000020828511
S00000020395020
S00000020391423
LP00139743640204
RP630538829CN
Contact - Darleth Rebello
[protected]
[protected]@gmail.com
all my orders from aliexpress.com since april 2019
I have been a regular aliexpress customer for a few years. Since April 2019, all my orders have not arrived to my home in Switzerland. All the orders were shipped by Yanwen air mail. The order tracking numbers:
1. LP00128784782618 Long necklace
2. LP00132598092313 ring set
3. S00000002093147 phone cover
4. LP00128925081434 nail stickers
5. LP00132835524395 nail stickers
6. LP00132870997003 nail stickers
7. LP00128786469754 earring
8. LP00128954931617 bracelet set
9. LP00128808033108 necklace
10. LP00132599562260 necklace
My order id number with aliexpress: Order ID: [protected]
I would like to finally receive my 10 orders - any help would be greatly appreciated!
bought from aliexpress
PR035540244YP this is the tracking id of my product that i bought last month from aliexpress and it is not delivered yet. In the tracking page it is written that the parcel is undelivered at ghumarwin but my residence or the address i gave was of palampur. Why it is writing so or showing incorrect information to me. I request you to provide my parcel as soon as possible. My contact no is [protected] and email id is [protected]@gmail.com
Please help me in this
product delivery delay
Hi
I have ordered a product from 18/06/2019 and I haven't received it yet
The information that I have for the order are : Tracking number:
S00000016173405
Logistics company:
Yanwen Economic Air Mail
Shipment time:
2019-06-18 23:30:25
Order number:
103267835682596
Shop name:
Running Cars
Can someone answer me where my order is and when I'm going to receive it ?
It have passed more than 43 days from the shipment and I have no news yet
Receiver address:
Tirana-Durres Highway, km 7, Alumil Albania, Tirana, Tirana, Albania Sotiraq Pojani -
green 3 piece outfit, top, trousers & jacket
I ordered the outfit DOORE ME from Yanwen in size 2XL and it is too small.
I would like to return this item and receive a full refund please.
The information on the package is:-
Customer Reference:-
T-LV-05 YDH
Department Reference
GV 0468 1215 5GB
Q19
It was posted to me by Yanwen on 18-07-2019
The return address on the package is:-
Yanwen F2P
Unit 5
Trident Way
Southall
UB2 5LF
I can post this item to the above address but need to know if I need authorisation from Yanwen, as there was no invoice in the package and no return instructions.
Please can you advise me by return:-
Myra Wright
1 Marine Close
Worthing
West Sussex
BN11 5DG
[protected]
Many thanks
Myra Wright
stuck in transit. need to do some enquiries.
I order three products from AliExpress
They are coming to India but stuck in transit in middle of some places.
Tracking number.
1)
S00000028401969
2)
S00000028468566
3)
LP00136237981310
Please do a enquiry on them...
And also process forward so that it get to our home address...,...
It is not moving a inch after in some locations.
... nothing else to complaint
delivery of 4 parcels from aliexpress
Hello,
I ordered 6 packages from Aliexpress well over 60 days ago (the specified time it takes for the parcel to arrive) through 'Yanwen Economic Air Mail', and only 4 have arrived. I have opened disputes on the Aliexpress Website, but am afraid that it is most likely a logistics problem opposed to a seller problem.
I would like to know what the customer service phone number is for deliveries to Australia, and what the process of delivering mail from the airport to destination is.
Here are the tracking numbers for 3 Yanwen Economic Air Mail packages that have failed to arrive, as well as a standard Aliexpress mail package that has also not been delivered.
S00000001787467
S00000001906832
S00000001758915
UBY7898508015122
My number 1 priority is locating the whereabouts of the packages at this particular time, as we can work to solve the problem from there.
Thanks, Jackson.
backpack
I have sent you 2 emails now . I have not received my backpack . I ordered from pierrby . Order no 488832.
Tracking no ve765666083yp.
Ticket I'd 314740 .
My address is 74 unit 4 pacific highway charlestown. Newcastle. 2290 . Australia.
It says attempted delivery . There is always someone home . Please a reply asap. I have contacted post offices and pierrby
M. Brady
I don't get my order
I have order the necklace pendant which is worth of $0.84. I have order this on 2 may but I don't get my order till. My tracking number is LP00129949478116 . Please solve this problem as soon as possible. I have order from AliExpress by yanwen Economic air mail... please help me or give me answer that I will get it or not. Because it is damage ur reputation only...
sandals
I purchased a pair of sandals which arrived 4/6/19 but they do not fit, I have been trying to contact Avesa from that day to arrange a refund, no one has got back to me despite numerous e-mails - cust ref - T luv 05 YEH department ref mn482695753GB,
Can someone please get back to me about a return/refund
I am disappointed that I had to google this company to find mine is not the only complaint
Thank you .
yanwen shipping
I never received the item and was to late to ask for a dispute.
No updates on parcel LP00125268046989 since 13-2-2019 https://www.parcelmonitor.com/track-it-online
I found Yanwen a very bad shipping company. Im not sure if its the fault of the seller that the product didnt arrive. It might be Yanwen's fault, its very slowly
I also havent received LP00121670571515 from a different seller i was in time with sending them a dispute and received the money back.
With LP00124832440925 i didnt receive the product as well this is a different seller, also send by Yanwen and i was to late with the dispute there too.
I have two more by Yanwen on the way. because i figured out the fact that the 3 things that i didnt came where all send by Yanwen tolate. After i receive or do not receive the two other items i will never choose Yanwen again
I did not receive my order
26.07.2019
Hello Yanwen Economic Air Mail,
Regarding My order YEAM Tracking No - LP00110874245110
I'm Anuradha Alwis. I have a Complain regarding my order. (Order No:94420577871356 / YEAM Tracking No: LP00110874245110) This order did not receive yet. I contacted seller to claim this. Seller mentioned that He can not claim this and I need to contact logistics company for that. (Attached image - 04) I need my order given address or My home country address. (M.K.D.A.Alwis/ No. 266/1, Gonawala (Posal code - 11630), Kelaniya, Sri Lanka)
Kindly Please contact me in this regard given below e-mail address or mobile No.
• e-mail - anuradha.[protected]@yahoo.com / [protected]@gmail.com
• Mobile No - +[protected]
You can get better idea using attached images 01 to 04.
Please consider this matter and contact me.
Thank you.
Best Regards,
Anuradha Alwis
wrong size sent to me. customer ref. t-lv-os. dept. ref. gvo46790526gb
Dress obviously made for small chinese lady and not for english lady size 20.
Must I send this back to the address above and await credit or should I wait to hear from you. I bought this through advert on facebook as it looked very nice, which it is
but at least three sizes too small for myself. I await hearing from you as soon as possible
Thank you. Mrs B Colclough
I did NOT order a watch as that was not what was advertised
either send me what I ordered or refund me my money
As on my receipt for stated sales item
or just honest and tell me your running a facebook scam
sinairsoft airsoft gbb cnc aluminum piston head
Hi, my product delivery date was by 20th july, but I still haven't received my product.how many days further would it take to deliver?
The tracking number is S00000015235542.i have purchased my product from Sinairsoft from AliExpress.com, already 1 month is completed.its taking too much time to deliver.please let me know the exact location of product and deliver as soon as possible
product not delivered for for tracking no is ue774249222yp of carrier being special line yw
Dear Redreseal officer,
This complaint is regarding delivery status shown for my parcel booked at AliExpress for which tracking no is UE774249222YP & carrier being Special Line YW. My complaint is regard to wrong information shown for non delivery of package on 20/7/19 informing 'undelivered due to office closed'. This is wrong information. The address is my police station office address & remains open on all days. I was in office on 20/7/19, & nobody came for delivery.
Pls get d product delivered on Monday i.e. 22/7/19. Pls reply to my mail id [protected]@gmail.com
package listed as delivered but it doesn't say where?!
Apparently 4 days ago my package 'Arrived at Destination Country Post Office' but when I went to check my PO Box it was not there. There's no further information on where they are supposed to have delivered it. There's also no way of contacting them other than by making an international call which I can't afford to do, and I can't speak Chinese anyway so I doubt it would be particularly helpful.
a shirt
I ordered a shirt through Berrylook (a Chinese company) in June 2019. The shirt was too small and I wanted to return it to order a bigger size. I sent the shirt back via Yanwen on the 28th June 2019 and had proof of postage from the Post Office which I emailed to Berry Look. I returned the shirt to
Yanwen F2P
Unit 5 Trident Way
Southall
UB2 5LF
Berrylook have said that they have not received the shirt and only use this address for distribution. I have no tracking number for the shirt so I have paid out £19.00 plus postage and return and have no goods. Berry look asked me initially if I could give this shirt as a gift to save them the expense of returning it which I disagreed to do and wanted my money back. I am a very unsatisfied customer. I need a tracking number so that I can give this to Berrylook who will hopefully refund my money.
Tanya Hawkins
delivery
I ordered my product about 2 months now and every time I track it it's saying the same thing, no changes. Can you please tell me what's going on because I need my product. I have paid for it already and all I need is for it to be delivered. Is there something going on with the company since it have not been delivered as of yet? I want to know what's going on because this is the first I have to wait so long to receive a product that I have purchased over a month ago.
my shipment is very late
I made an orders from chicme.com
logistic company is yanwen
shipment no: RS235552027DE
the last apdate about my shipment was on 06/07/2019
It's written in the trucking system of yanwen (Hong Kong Departed on outbound flight) there is no specific date to arrive ?Also there is no apdate
May I know please when can I receive my shipment?
Thank you
lost cargos
Dear Sir,
I always use to Ali express for shop. And They give cargo. But a lot of time my cargo lost. Not 1 times. I have cargo tracking number. But Turkey post office I asked, they said not come. I am be curious Whats the problem. Please, Could you check the tracking numbers I wrote below. Many months have passed but it has not arrived. Thank you for interest.
1- LP00132672275021
2- LP00130872429334
3- LP00134073328585
4- LP00122735974813
1- LP00132672275021
2- LP00130872429334
3- LP00134073328585
4- LP00122735974813
Yanwen Reviews 0
If you represent Yanwen, take charge of your business profile by claiming it and stay informed about any new reviews or complaints submitted.
About Yanwen
Here is a guide on how to file a complaint against Yanwen on ComplaintsBoard.com:
1. Log in or create an account:
- Start by logging into your ComplaintsBoard.com account or create a new one if you don’t have an account yet.
2. Navigating to the complaint form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.
3. Writing the title:
- Summarize the main issue with Yanwen in the 'Complaint Title' section.
4. Detailing the experience:
- Provide detailed information about your experience with Yanwen, including key areas of concern, relevant transactions, steps taken to resolve the issue, the company's response, and the personal impact of the issue.
5. Attaching supporting documents:
- Attach any additional supporting documents that can help validate your complaint. Avoid including sensitive personal data.
6. Filling optional fields:
- Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.
7. Review before submission:
- Review your complaint for clarity, accuracy, and completeness before submitting it.
8. Submission process:
- Submit your complaint by clicking the 'Submit' button.
9. Post-Submission Actions:
- Regularly check for any responses or updates related to your complaint on ComplaintsBoard.com.
Ensure to follow these steps to effectively file a complaint against Yanwen on ComplaintsBoard.com.
Overview of Yanwen complaint handling
-
Yanwen Contacts
-
Yanwen phone numbers+86 106 462 1881+86 106 462 1881Click up if you have successfully reached Yanwen by calling +86 106 462 1881 phone number 76 76 users reported that they have successfully reached Yanwen by calling +86 106 462 1881 phone number Click down if you have unsuccessfully reached Yanwen by calling +86 106 462 1881 phone number 75 75 users reported that they have UNsuccessfully reached Yanwen by calling +86 106 462 1881 phone number1%Confidence scoreBeijing, Sales+86 106 466 9779+86 106 466 9779Click up if you have successfully reached Yanwen by calling +86 106 466 9779 phone number 16 16 users reported that they have successfully reached Yanwen by calling +86 106 466 9779 phone number Click down if you have unsuccessfully reached Yanwen by calling +86 106 466 9779 phone number 25 25 users reported that they have UNsuccessfully reached Yanwen by calling +86 106 466 9779 phone numberBeijing, Sales+86 106 465 6790+86 106 465 6790Click up if you have successfully reached Yanwen by calling +86 106 465 6790 phone number 11 11 users reported that they have successfully reached Yanwen by calling +86 106 465 6790 phone number Click down if you have unsuccessfully reached Yanwen by calling +86 106 465 6790 phone number 22 22 users reported that they have UNsuccessfully reached Yanwen by calling +86 106 465 6790 phone numberBeijing, Tracking+86 213 603 1631+86 213 603 1631Click up if you have successfully reached Yanwen by calling +86 213 603 1631 phone number 2 2 users reported that they have successfully reached Yanwen by calling +86 213 603 1631 phone number Click down if you have unsuccessfully reached Yanwen by calling +86 213 603 1631 phone number 15 15 users reported that they have UNsuccessfully reached Yanwen by calling +86 213 603 1631 phone numberShanghai, Sales+86 213 603 1637+86 213 603 1637Click up if you have successfully reached Yanwen by calling +86 213 603 1637 phone number 4 4 users reported that they have successfully reached Yanwen by calling +86 213 603 1637 phone number Click down if you have unsuccessfully reached Yanwen by calling +86 213 603 1637 phone number 14 14 users reported that they have UNsuccessfully reached Yanwen by calling +86 213 603 1637 phone numberShanghai, Sales+86 213 635 9765+86 213 635 9765Click up if you have successfully reached Yanwen by calling +86 213 635 9765 phone number 11 11 users reported that they have successfully reached Yanwen by calling +86 213 635 9765 phone number Click down if you have unsuccessfully reached Yanwen by calling +86 213 635 9765 phone number 21 21 users reported that they have UNsuccessfully reached Yanwen by calling +86 213 635 9765 phone numberShanghai, Tracking+86 755 8357 6869+86 755 8357 6869Click up if you have successfully reached Yanwen by calling +86 755 8357 6869 phone number 4 4 users reported that they have successfully reached Yanwen by calling +86 755 8357 6869 phone number Click down if you have unsuccessfully reached Yanwen by calling +86 755 8357 6869 phone number 17 17 users reported that they have UNsuccessfully reached Yanwen by calling +86 755 8357 6869 phone numberShenzhen, Sales+86 755 8357 6658+86 755 8357 6658Click up if you have successfully reached Yanwen by calling +86 755 8357 6658 phone number 1 1 users reported that they have successfully reached Yanwen by calling +86 755 8357 6658 phone number Click down if you have unsuccessfully reached Yanwen by calling +86 755 8357 6658 phone number 15 15 users reported that they have UNsuccessfully reached Yanwen by calling +86 755 8357 6658 phone numberShenzhen, Sales+86 755 6158 6158+86 755 6158 6158Click up if you have successfully reached Yanwen by calling +86 755 6158 6158 phone number 0 0 users reported that they have successfully reached Yanwen by calling +86 755 6158 6158 phone number Click down if you have unsuccessfully reached Yanwen by calling +86 755 6158 6158 phone number 10 10 users reported that they have UNsuccessfully reached Yanwen by calling +86 755 6158 6158 phone numberShenzhen, Tracking+86 579 8523 8581+86 579 8523 8581Click up if you have successfully reached Yanwen by calling +86 579 8523 8581 phone number 3 3 users reported that they have successfully reached Yanwen by calling +86 579 8523 8581 phone number Click down if you have unsuccessfully reached Yanwen by calling +86 579 8523 8581 phone number 12 12 users reported that they have UNsuccessfully reached Yanwen by calling +86 579 8523 8581 phone numberYiwu, Sales & Tracking+86 203 650 5001+86 203 650 5001Click up if you have successfully reached Yanwen by calling +86 203 650 5001 phone number 3 3 users reported that they have successfully reached Yanwen by calling +86 203 650 5001 phone number Click down if you have unsuccessfully reached Yanwen by calling +86 203 650 5001 phone number 16 16 users reported that they have UNsuccessfully reached Yanwen by calling +86 203 650 5001 phone numberGuangzhou, Sales+86 203 650 5002+86 203 650 5002Click up if you have successfully reached Yanwen by calling +86 203 650 5002 phone number 3 3 users reported that they have successfully reached Yanwen by calling +86 203 650 5002 phone number Click down if you have unsuccessfully reached Yanwen by calling +86 203 650 5002 phone number 14 14 users reported that they have UNsuccessfully reached Yanwen by calling +86 203 650 5002 phone numberGuangzhou, Sales+86 208 633 1015+86 208 633 1015Click up if you have successfully reached Yanwen by calling +86 208 633 1015 phone number 5 5 users reported that they have successfully reached Yanwen by calling +86 208 633 1015 phone number Click down if you have unsuccessfully reached Yanwen by calling +86 208 633 1015 phone number 25 25 users reported that they have UNsuccessfully reached Yanwen by calling +86 208 633 1015 phone numberGuangzhou, Tracking+86 400 108 5656+86 400 108 5656Click up if you have successfully reached Yanwen by calling +86 400 108 5656 phone number 0 0 users reported that they have successfully reached Yanwen by calling +86 400 108 5656 phone number Click down if you have unsuccessfully reached Yanwen by calling +86 400 108 5656 phone number 0 0 users reported that they have UNsuccessfully reached Yanwen by calling +86 400 108 5656 phone number
-
Yanwen emailsinfo@yw56.com.cn100%Confidence score: 100%Supportmarketing@yw56.com.cn98%Confidence score: 98%sales
-
Yanwen addressLantian Rd, Huaqiang North, Futian, Shenzhen, Guangdong, China
-
Yanwen social media
-
Checked and verified by Michael This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreOct 23, 2024
Most discussed Yanwen complaints
faulty productRecent comments about Yanwen company
Incorrect order
Overnite Express
4 reviews
OnTrac
228 reviews
Billion Stars Express
353 reviews
LaserShip
222 reviews
GDex / GD Express
545 reviews
Our Commitment
We make sure all complaints and reviews are from real people sharing genuine experiences.
We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.
We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)
Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.
Personal details of reviewers are strictly confidential and hidden from everyone.
Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.