Dear 1xBet Customer Service Team,
I hope this email finds you well. I am writing to bring to your immediate attention a critical matter concerning the withdrawal of funds from my 1xBet account, which has unfortunately not been received as confirmed by your system. Please see the details of the withdrawal below:
1xBet Game ID: [protected]
Amount: 6000.00৳ BDT
Date & Time: 29/11/2023 07:26 PM
Transaction ID: [protected]
Nagad Wallet Number: +[protected]
Name: KAZI SAHED PARVEZ
I initiated the withdrawal to my Nagad account with the associated number: [protected] (personal), under the name KAZI SAHED PARVEZ. Despite receiving confirmation that the withdrawal was approved, the funds have not been credited to my specified account.
For your reference, I have recorded a video of the withdrawal process, including the confirmation and the transfer details. The video can be accessed via the following link: https://drive.google.com/file/d/1QkWPWbJDiJSd8oMvKY2TGt-ARv35ePqh/view?usp=drivesdk
I am deeply concerned about the delay in receiving my funds and seek your urgent intervention to investigate and resolve this matter promptly. I kindly request your immediate attention and a reassurance that the issue will be taken seriously and that the funds will be credited to my Nagad account without further delay.
I would appreciate a swift response from your team acknowledging the receipt of this message and detailing the steps that will be taken to address this issue and ensure the prompt release of the pending funds.
I trust that you will handle this matter with the urgency and attention it deserves, and I look forward to a swift and satisfactory resolution.
Thank you for your immediate attention to this pressing issue.
Sincerely,
Kazi Sahed Parvez
[protected]@gmail.com
Claimed loss: 6000.00 ৳ BDT
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Gaming ID: [protected]
Date of the transaction:
Time of the transaction: 29/11/2023 07:26 PM
Amount involved: 6000.00 ৳ BDT
Payment system used: NAGAD
Screenshot of the transaction:
Gaming ID: [protected]
Date of the transaction: [protected]
Time of the transaction: 29/11/2023 07:26 PM
Amount involved: 6000.00 ৳ BDT
Payment system used: NAGAD
Screenshot of the transaction:
please take a step as soon as possible
Is he someone from 1xbet ?
My Nagad wallet video Not receive 6000 ৳ BDT video link :https://drive.google.com/file/d/1t8Ww26_EaSIqYKZ1FjbBt85-4VTVfqfC/view?usp=drivesdk
I I have sent everything you asked me to the email you provided.
They are asking me one by one information but till now I have no feedback and why are they keeping me waiting...?
Re: 1xBet withdrawal approved but not received. [#[protected]]
I am already it's waiting for 3 day...
please take step as soon as possible...
This complaint has been resolved automatically due to user's inactivity.