1xBet review: Account blocked

Dear Rakibul Hasan Rony,

Thank you for reaching out to us and expressing your concerns. We understand your frustration regarding the account blockage. It is essential to clarify that we do not take such actions without valid reasons.

As per our records, you have a lot more that 2 previous multi-accounts (nearly 7).

Before registration, all clients are provided access to our company rules, and it is assumed that they have read and consented to these regulations. All pertinent information can be readily found on our official website: https://1xbet.com/en/information/rules

We prioritize responsible gaming and consider multiple account registrations a serious violation of fair play principles. This practice is against our policies.

Regrettably, due to the breach of our policies, the decision to uphold the account blockages has been finalized.

We have indicated the rules that were violated and led to blocking of accounts:

7.1.1 Each registered customer is allowed to have only one account. Customers are allowed to register only one account per family, address, e-mail address, IP address, credit/debit card, e-wallet or electronic payment method. Persons otherwise associated with a customer will not be allowed to register on the website.

7.1.3 In the event of duplicate registration (including registering under a new name), the submission of someone else’s, invalid, or forged documents (including those that have been edited by using any kind of software or graphic editor) the company is entitled to take any reasonable measures including but not limited to cancelling all bets and suspending all transactions for the duration of their investigation, and to proceed with full verification of the account once any documents required for the verification procedure have been requested.

We empathize with your situation but want to underline that the decision taken by our security team is not open to further review. As much as we value your loyalty and patronage, our obligation to ensure adherence to our policies remains paramount.

Sincerely,

Alex, the 1xBet Team

Dear x Rakib,

Thank you for reaching out to us. Upon reviewing your account, it appears that you have already withdrawn an amount exceeding your deposited amount. In such cases, there are no remaining funds available for withdrawal.

If you have any further inquiries or if there’s anything specific you’d like to discuss, please provide additional details, and we’ll do our best to assist you.

Best regards,

Alex, the 1xBet Team

Dear x Rakib,

Thank you for getting in touch with us.

Thank you for your recent communication regarding the account block. We appreciate your concern, yet it's important to emphasize that the determination made by our security team concerning the creation of multiple accounts stands as final and non-negotiable.

The creation of multiple accounts is strictly prohibited according to our company policies, leading to the permanent suspension of the account (as outlined in clauses 7.1.1 and 7.1.3).

While we sympathize with your situation, it's crucial to stress that the decision made by our security team cannot be revisited. Despite our gratitude for your loyalty and support, ensuring compliance with our policies remains our foremost responsibility.

Thank you for your understanding.

Best regards,

Alex, the 1xBet Team