1xBet
Reviews and Complaints

I play crush on wild by triple play

I won 10 free spins. My 4th free spin got 20 dollars when I spin 5th one it automatically reset the game

When I run the game again its coming like new

Sri lankan customer support didn't response my complaint

When you check the game history please check screen shot for the timing of the history

Here are the details

Hello there,

Recently, I deleted my 2-factor authentication on my phone and was unable to log in. I have emailed the correct email address ( [protected]@1xbet-team.com) about this issue along with my driver's license which I used to register with and my most recent deposit screenshot. I also sent my login phone number but I don't know my personal FF ID number because I always log in with my phone number. I still have funds in my account and would like to access it. It has been 3 days since my first email but still have received no reply. Could you kindly help follow up on this issue and help me solve this problem? Thank you very much

1xbet account : [protected]

On 23/05/2023 I made a payment to the upi id [protected]@upi . But after making the payment the upi id for payment on the app got changed due to which I was not able to make a deposit request at that time but as soon as I saw the same upi id again on the app then I made a request but it got rejected. The money has been deducted from my account and I have not received it yet on my 1xbet id.

Amount : 500 INR

Reference id : [protected]

Good Day! I would like to report an incident, I have already sent my money worth 100 pesos in my account in 1xbet yet it said that my transaction was declined or rejected. I also tried to send a deposit slip without paying it as what they recommend yet my transaction number is already used. Below this message, I attached my proof that I paid within this day. I hope I have a positive feedback from you.

My name is Ziad Eldessouki. my account number is : [protected]. I sent an email to the security department because I was unable to make any withdrawals. I sent a picture of my passport to them and a picture of my bank card covering the last 4 digits. Then they told me to send them my bank statement in pdf format of the month of (27/October/2022), so they can see the transaction deposit connected to my gaming account with the amount of (5.07$). When I sent them my bank statement of the month of (October/2022), I explained to them that I was charged (0.19$) from my bank for an international transaction fee, which they can see from the history transactions of my bank statement. That's why they will see in the transaction history that the total amount is not (5.07$), but instead its (5.26$). The security department replied to me by saying without providing the requested files any further actions are impossible. All further messages will be ignored.

My gaming id [protected]

They request me to send my documents in envolope via post office I try send it but post office are saying the address is wrong address they need full address please almost over month I don’t understand what going for my own money I mistakely deposit this money I did not win it from bet or any bonus please this my own money please if I die because of that money 1xbet is the cause please

Hi, I am "Fatimeh Mansoorian". My account number is [protected].

One of my friends introduced me to a website for betting called 1xbet.com. And I deposited all my annual savings. And after a few bets, my account was blocked and they asked me for my identity card and documents. After sending them, I got a message: "Your account is under verification. Please log in to your account via a desktop computer to view the instructions."

Then when I log in with the computer, just see a red window. And I was asked to send them the physical documents.

I sent them the identity documents through Iran post. Although the cost of international post is high for our country.

The website agents claim that they have not received the documents. I know that if I send them again, I will only have to pay a fee and it will not be useful.

When I send an email to the website support, they just say:

"We have not received the documents."

I have sent the documents about 3 months ago by post office, considering that Iran is under the international sanctions of the United States and Ukraine is a war-torn country, I have no hope of sending the documents again.

It should be mentioned that all my identity documents have been submitted to the website's security team via email.

I am very worried, I need funds for my university education and the loan money I have taken from my brother, as well as my old father's medical expenses (documents are available). I am sincerely thankful.

Dear 1xbet,

I am writing to express my deep concern and frustration regarding a recent withdrawal I made from my account. On May 20, 2023, at 10:44 AM (BD local time), I initiated a withdrawal of 2000 BDT from my wallet. However, to my dismay, I have not yet received the funds in my account.

Since May 22, 2023, I have been tirelessly trying to resolve this matter by reaching out to your customer support team through multiple emails. Unfortunately, I have not received any response or acknowledgment of my issue. This lack of communication has only added to my growing anxiety and uncertainty.

Furthermore, on that same day, I received a call from someone claiming to be from your company. They requested video proof of the withdrawal, and I promptly provided them with the requested evidence along with other important details. Despite my cooperation and providing the necessary information, my funds have still not been credited to my account.

I deposited 5000PHP but it was rejected by the operator of 1xBet yet it was successfully deducted on my bank account.

Date: Sunday, May 21,2022

Time: 11:10:35 PM

Transfer Using Bank Transfer BPI

Transaction Receipt Number: [protected]

My USER ID in 1xbet: [protected]

I already emailed 1xbet general queries but no response at all.

Hi team

This is Sheelmani here. My account number is [protected]. I have submitted all the documents asked by security team, verification team

PR card

bank card pictures ( front & end)

bank statement

card transactions screenshots

Electricity bill

Driving license

Everything i have provided then why security department is making excuses now. Its my money i have already loose $10000 dollars i want to withdraw my rest money that is in account. Its so frustating deposit is in 1 click and when its about to withdraw you guys are making excuses excuses.

I donot know what else you need from me, please allow me to withdraw. I trusted this site and put all my hard work money there nad in the end what i got scam, is this the way you treat people. so shameful act.

WITHDRAWING FROM ACCOUNT or player ID: [protected]

Wallet Number: [protected] (nagad)

Date of request: 19.05.2023

Time: (18:40)

Amount: 1000

Request ID: [protected]

This is what happened I deposit amount of 4400 pesos in 1xbet via gcash but my deposit has been rejected I try to email [protected]@1xbet-team.com but they didn't email me back how can I refund my money?

May 19 2023 23:42

Game Id [protected]

Maya icon is not in withdraw fund settings. I was not able to attempt to withdraw. I deposited 370pesos last May 20,2023 at 12:31pm via Gcash and i bet a part of it and play in 1xgames. Also on May 20, 2023 at 10:15pm i deposit 500 pesos via Maya and bet a part of it and the some of the fund was used to play 1xgames in which i won and bet it all in NBA game. Luckily, i won and now i want to withdraw all my winnings. But neither Gcash or Maya icon in the withdraw funds settings isn't appearing. I just wanted to withdraw all my money from my account via Maya.

I made a withdrawal of $100 dollar last May 16 2023 and it was successful from the bettors and in the system.But until now haven't receive the funds in my bank and I've just found out that it was declined and never get a refund from them.I already given all the documents that the info-team wanted but still can't help me.They asked for bank estatement transactions and yes I did but the bank can't give me a estatement this current month.What I did is I screenshot all my history from May 16 up to this day with my following bank account number so that they will believe that the transaction was declined and not yet paid but still can't help me.!

On 17 may 2023 time 6.25 pm IST i try to deposit amount of 2700 INR in to my 1x bet account my Id: [protected] and deposit amount in desire information of reciever aaccount as under

Reciever upi id : [protected]@PAYTM

And transaction number is

Refrence number: 2208RT04q3XT

Deposit amount : 2700

I successfully send these amount into receive's account..

but money not credited in my account still it's more than 3 days .

Please find some aatachment of proof as under

On May 16, 2023 I tried to withdraw on my account but i never receive any codes... I try to do it many times but still can't receive codes. I call Customer Service, and now they will not help me because the ID that I submitted is not valid. I sent a new id to the email as their advice but still no response. I called customer service and now im blocked.

I deposited ₱500 May 19 2023 11:14 AM Thru GCASH DIRECT and nothing happens in my account and then May 19 2023 9:52 PM I deposited again with an amount of ₱300 hoping it will be sent on my account. I already contacted customer support and emailed to one of your indicated emails but no one responded and your agents keeps on saying to wait but i already waited enough. These are the numbers of (agents?) that i sent to

[protected] SA**R A. (₱500)

[protected] KI**A GA*******E G. (₱300)

I have deposited Php1200 last May 18,2023 at around 10:50 pm but it was being rejected by the operator so ilI reported to the customer service and repiled to perform below instruction so I did it today but unfortunately I cannot still proceed with my deposit due to payment identification number already in use.

You have not created any deposit request, please create the deposit request and contact us. The steps to create a deposit request:- Login to gaming account>Deposit>Select payment method (which you had chosen for payment)>Fill all details (reference number or transaction id from your payment confirmation screenshot, no need to make another payment)>Click on confirm. (It might be possible that our service provider details have changed on the website but it is not an issue).

I have contacted customer service via chat and email for resolution but no reply yet.

Dear user,

Hello 1xbet support team. I’d like to request for refund. I deposited PHP2210.00 using Gcash with this reference number [protected] to [protected]. May 18, 2023 / 10:48pm. Kindly give my money back asap.

I even call the customer service but it remains unresolved. I also emailed you but unfortunately it has no response. Please give my money back.

Before I do not have issue with this company, Im able to deposit and withdraw using gcash and my personal bank account but all of a sudden, with Lakers win against GSW and with succeeding bets tha won, I am not able to withdraw from my account. It keeps getting rejected and their cs chat is useless. They are just going to direct you to email their security department.

The thing is their security department is not responding to ny my emails, 4 days have passed and Im not even receiving any acknowledgement on my email.

I even sent them 2 valid ids and up unti now, no reply from their end.