1xBet
Reviews and Complaints

Hi, I am "Fatimeh Mansoorian". My account number is [protected].

One of my friends introduced me to a website for betting called 1xbet.com. And I deposited all my annual savings. And after a few bets, my account was blocked and they asked me for my identity card and documents. After sending them, I got a message: "Your account is under verification. Please log in to your account via a desktop computer to view the instructions."

Then when I log in with the computer, just see a red window. And I was asked to send them the physical documents.

I sent them the identity documents through Iran post. Although the cost of international post is high for our country.

The website agents claim that they have not received the documents. I know that if I send them again, I will only have to pay a fee and it will not be useful.

When I send an email to the website support, they just say:

"We have not received the documents."

I have sent the documents about 3 months ago by post office, considering that Iran is under the international sanctions of the United States and Ukraine is a war-torn country, I have no hope of sending the documents again.

It should be mentioned that all my identity documents have been submitted to the website's security team via email.

I am very worried, I need funds for my university education and the loan money I have taken from my brother, as well as my old father's medical expenses (documents are available). I am sincerely thankful.

Dear 1xbet,

I am writing to express my deep concern and frustration regarding a recent withdrawal I made from my account. On May 20, 2023, at 10:44 AM (BD local time), I initiated a withdrawal of 2000 BDT from my wallet. However, to my dismay, I have not yet received the funds in my account.

Since May 22, 2023, I have been tirelessly trying to resolve this matter by reaching out to your customer support team through multiple emails. Unfortunately, I have not received any response or acknowledgment of my issue. This lack of communication has only added to my growing anxiety and uncertainty.

Furthermore, on that same day, I received a call from someone claiming to be from your company. They requested video proof of the withdrawal, and I promptly provided them with the requested evidence along with other important details. Despite my cooperation and providing the necessary information, my funds have still not been credited to my account.

I deposited 5000PHP but it was rejected by the operator of 1xBet yet it was successfully deducted on my bank account.

Date: Sunday, May 21,2022

Time: 11:10:35 PM

Transfer Using Bank Transfer BPI

Transaction Receipt Number: [protected]

My USER ID in 1xbet: [protected]

I already emailed 1xbet general queries but no response at all.

Hi team

This is Sheelmani here. My account number is [protected]. I have submitted all the documents asked by security team, verification team

PR card

bank card pictures ( front & end)

bank statement

card transactions screenshots

Electricity bill

Driving license

Everything i have provided then why security department is making excuses now. Its my money i have already loose $10000 dollars i want to withdraw my rest money that is in account. Its so frustating deposit is in 1 click and when its about to withdraw you guys are making excuses excuses.

I donot know what else you need from me, please allow me to withdraw. I trusted this site and put all my hard work money there nad in the end what i got scam, is this the way you treat people. so shameful act.

WITHDRAWING FROM ACCOUNT or player ID: [protected]

Wallet Number: [protected] (nagad)

Date of request: 19.05.2023

Time: (18:40)

Amount: 1000

Request ID: [protected]

This is what happened I deposit amount of 4400 pesos in 1xbet via gcash but my deposit has been rejected I try to email [protected]@1xbet-team.com but they didn't email me back how can I refund my money?

May 19 2023 23:42

Game Id [protected]

Maya icon is not in withdraw fund settings. I was not able to attempt to withdraw. I deposited 370pesos last May 20,2023 at 12:31pm via Gcash and i bet a part of it and play in 1xgames. Also on May 20, 2023 at 10:15pm i deposit 500 pesos via Maya and bet a part of it and the some of the fund was used to play 1xgames in which i won and bet it all in NBA game. Luckily, i won and now i want to withdraw all my winnings. But neither Gcash or Maya icon in the withdraw funds settings isn't appearing. I just wanted to withdraw all my money from my account via Maya.

I made a withdrawal of $100 dollar last May 16 2023 and it was successful from the bettors and in the system.But until now haven't receive the funds in my bank and I've just found out that it was declined and never get a refund from them.I already given all the documents that the info-team wanted but still can't help me.They asked for bank estatement transactions and yes I did but the bank can't give me a estatement this current month.What I did is I screenshot all my history from May 16 up to this day with my following bank account number so that they will believe that the transaction was declined and not yet paid but still can't help me.!

On 17 may 2023 time 6.25 pm IST i try to deposit amount of 2700 INR in to my 1x bet account my Id: [protected] and deposit amount in desire information of reciever aaccount as under

Reciever upi id : [protected]@PAYTM

And transaction number is

Refrence number: 2208RT04q3XT

Deposit amount : 2700

I successfully send these amount into receive's account..

but money not credited in my account still it's more than 3 days .

Please find some aatachment of proof as under

On May 16, 2023 I tried to withdraw on my account but i never receive any codes... I try to do it many times but still can't receive codes. I call Customer Service, and now they will not help me because the ID that I submitted is not valid. I sent a new id to the email as their advice but still no response. I called customer service and now im blocked.

I deposited ₱500 May 19 2023 11:14 AM Thru GCASH DIRECT and nothing happens in my account and then May 19 2023 9:52 PM I deposited again with an amount of ₱300 hoping it will be sent on my account. I already contacted customer support and emailed to one of your indicated emails but no one responded and your agents keeps on saying to wait but i already waited enough. These are the numbers of (agents?) that i sent to

[protected] SA**R A. (₱500)

[protected] KI**A GA*******E G. (₱300)

I have deposited Php1200 last May 18,2023 at around 10:50 pm but it was being rejected by the operator so ilI reported to the customer service and repiled to perform below instruction so I did it today but unfortunately I cannot still proceed with my deposit due to payment identification number already in use.

You have not created any deposit request, please create the deposit request and contact us. The steps to create a deposit request:- Login to gaming account>Deposit>Select payment method (which you had chosen for payment)>Fill all details (reference number or transaction id from your payment confirmation screenshot, no need to make another payment)>Click on confirm. (It might be possible that our service provider details have changed on the website but it is not an issue).

I have contacted customer service via chat and email for resolution but no reply yet.

Dear user,

Hello 1xbet support team. I’d like to request for refund. I deposited PHP2210.00 using Gcash with this reference number [protected] to [protected]. May 18, 2023 / 10:48pm. Kindly give my money back asap.

I even call the customer service but it remains unresolved. I also emailed you but unfortunately it has no response. Please give my money back.

Before I do not have issue with this company, Im able to deposit and withdraw using gcash and my personal bank account but all of a sudden, with Lakers win against GSW and with succeeding bets tha won, I am not able to withdraw from my account. It keeps getting rejected and their cs chat is useless. They are just going to direct you to email their security department.

The thing is their security department is not responding to ny my emails, 4 days have passed and Im not even receiving any acknowledgement on my email.

I even sent them 2 valid ids and up unti now, no reply from their end.

I did a bet number [protected] , in AcMilan x InterMilan match that first event to happen between the minutes 81 and 86 is card and thats what happened but 1xbet settled it as loss for me and after discussing this with their unprofessional consultants they said that a throw in happened before the card while the whole world watched the match and it was very clear that the throw in happened in minute 80 exactly 79:52 and they asked me to prove that from the official website well on uefa website the only report I found was showing the card at the minute 81 not mentioning the throw in . Well I asked 1xbet what is your official source to prove your decision they didn’t answer! They are finding any reason to make people loss

I have made a request for deposit before 24 hours have been passed but still not credited to my account have requested several times to 1xbet but no response from the 1xbet their support team is worst even they don't want to reply anything just making the automatic reply this is not the first time every

time same issue and no support from there

Email : [protected]@gmail.com

ID # -

Time : 10:01 am

Date : May 17, 2023

Amount :

Deposit via Paymaya from GCASH account

Receiver : ELDRIN J

CP# :

ID : [protected] Case [#[protected]]

First, when he feels that you have money, he begins to manipulate you, and your account stops withdrawing.

Identity request, if available, looking for something else

Filing photos

Personal photos of you with computer and ID

Many things are decided upon in the application

Then after that he asks to close your account and you are transferred to the biggest scam

The same requests are decided, but each request is waiting for 72 hours until you get a response to a new request

After that, the final response to them, please send all requests again, but by mail, to the following address: Guadalajara, Jalisco, Mexico, C.P. (zip) 44534, Apartado postal 33-01

How can I send that? When I asked, so that I can send these files from Egypt to them, the cost is 1400 Egyptian pounds. Where do I get money now for sending, and my account has been closed with everything I have

And why should I do that, even though I sent all the requests to them more than once

The 1xbet platform makes you lose hope in your money so that they can win your money easily and without getting tired

I wanted to warn everyone

Even the person who talks here sends you an email to talk to him, and when you send it to her, he tells you that you have to deal with the security department

My Account Have : 2000$

ID : [protected] Case [#[protected]]

Dear 1xBet Support Team,

I am writing to bring to your attention a pressing matter regarding a deposit transaction I made earlier today. On May 17, 2023, at 5:43 am, I deposited money into my 1xBet account using my Maya account. The transaction was carried out accurately, including the use of the correct recipient name (Jackielyn O.) and the designated reference ID as displayed on the accompanying receipt.

Regrettably, despite adhering to the provided instructions, I received a notification stating that my deposit transaction was unsuccessful and rejected. Understandably, this has raised significant concerns on my part, as I expected a seamless and successful transaction.

In an attempt to address this matter promptly, I have made multiple attempts to contact your customer support team through various channels, including live chat and email correspondence. Regrettably, I have not received any response or acknowledgment from your esteemed team, leaving me feeling both frustrated and uncertain about the next course of action.

As a valued customer, my utmost desire is to resolve this issue expediently. I kindly request that you thoroughly investigate the circumstances surrounding the rejected deposit and provide me with a comprehensive explanation as to why the transaction was unsuccessful. Furthermore, I kindly ask for the immediate reimbursement of the aforementioned deposit amount.

I eagerly anticipate your immediate attention to this matter and a favorable resolution. Please ensure that any future communication regarding this issue is directed to the email address associated with this account: [protected]@gmail.com

Thank you

My gaming I'd is [protected].

My withdrawal of Rupees 40000 not received yet.3 days completed withdrawal is in processing 48 hours done but money not reached in my bank account. It is in processing huge disappointed.1xbet nowadays not done any withdrawal in time .

Please send my withdrawal money immediately in my bank account.Im waiting for so long

I won one of the basketball match here in the Philippines but instead of giving the price 1xbet Philippines refunded my bet ? I don't know why they refunded my bet but it was clearly won ..I bet pasig(w2) in 1st quarter and they won up by 11 the game is not postponed so why I only received a response amount heres my account no. kindly review it please

I will choose to send this email to the founder country of 1xbet coz here in the Philippines 1xbet is a big scam they don't reply to all of my chat