1xBet
Reviews and Complaints

On the 5 January I was denied a withdrawal from my 1xbet account. It has happen to me before and I went back through the verification process and the account open and I could withdraw my money. So I recently changed my bank card from verve to visa with the same name from the same account. On the 5th of January I tried to withdraw from my 1xbet account after making deposit with my new card but the withdrawal was denied so I got in contact with the security. They ask the following information

ID picture and the security email nearing my face

Bank card picture both side

Bank card statement

A picture of my gaming account connected on my pc

A code was sent to me they asked me to write up the code on a piece of paper and get it back to them

I have given all the information requested

But now they blocked access to my gaming account. I can not connect on my account

For over 5 months they keep telling me the security is still waiting for my package

Is actually unfair and I need help please

I am using 1xbet last 2 years. Today security department asķed me some documents. I sent every details. Then they replied that my account was blocked due to make multiple account. Actually me and my cousins open the account. So that make what issues. I didnt get. 39600 rs in my 1xbet account. The amount was gone and They blocked. I want to know why they where blocked. No idea about that.

I tried to withdraw 8 months ago and at this point they then asked for documents etc. I sent everything they asked many times. In the end they now ask me for such ridiculous things like which printer I used. He is some of what they ask...

'If any document was modified, please provide a list of amendments and state the purpose of your actions.

When printing the photos, did you use the same photos that were sent to us by e-mail? Or did you edit the photos before printing them?'

I am waiting for a big withdrawal (12000 Euro) and it feels they are trying to steal. If I do not soon get it will take legal action. Please help and advise.

Thanks

Dear Complaints Board,

I don't know if you'll be able to help me or not, here's the details of my case..

I try to make a withdrawal they rejecting my withdrawal request automatically and asking to email the security team..

When I contacted their security team regarding my withdrawal request, they asked me for Identification Documents, I provided my NID photos, my selfie holding my ID card next to my face and answered their questionnaire,

After a long conversation and providing all the documentation they said my is under verification, and few hours later they send me following email.

"Good Day.

We are bringing to your notice that we made a decision to stop any collaboration with you (closing your gaming account) on the basis of General Terms and Conditions of the Bookmaker Company:

Upon completion of the investigation, the company can make any decision that it deems to be fair and reasonable:

1. to block (close) the account (including any duplicate accounts), which may entail:

- all bonuses, free bets and winnings received from those bonuses and free bets when using this duplicate account becoming void and lost to you

- at our sole discretion, to cancel all winnings and refund the balance of your account at the start of the investigation (minus any canceled winnings) made from your main and duplicate accounts. We also have the right to refund any amounts that are owed to us in connection with this duplicate account, directly from any of your accounts (including any other duplicate account).

2. At our sole discretion (in exceptional cases), to allow the continued use of the main account and recognize it as valid, while all bets placed by you from the duplicate account will be void, the duplicate account(s) will be blocked and/or canceled by decision of the company (the decision is made for each particular case individually, according to the extent of the violation).

The decision was made after rigorous investigation of the case by The Security Department.

We ask you not to create gaming accounts with The Company.

Due to the fact that your actions have been recognized as flagrant violation of The T&Cs of our Company, the decision of stopping any cooperation with you was final and not subject to further appeal.

All further questions concerning the case of blocking from your side will be ignored."

I'm a permanent user of 1xbet and I never create any other registration on 1xbet I have only one account on 1xbet.

I have attached the full email conversation in photos.

I am writting to express my deep concern regarding the delayed withdrawal transaction of 2000 bdt that was initiated on 20-05-2023 at 10:44 Bd local time. Despite multiple attemts to resolve the issue by sending emails, the problems still remain unresolved, and I have not received the funds in my account.

On 24-05-2023 I received a response from the support team stating that my case has been forwarded to the technical Department. They instructed me to reach out again after 5 hours. However, it has been more than 7 hours since I sent the follow-up email, and I have yet to received any update or resolution regarding the status of my withdrawal.

Please, investigate the withdrawal transaction and provide me with a detailed update on the progress made in resolving the issue.

I have been a loyal customer of 1xbet, and I have always had a positive experience with your services. However,

The current situation has left me feeling frustrated and concerned about the reliability of the institution's process.

Note: I mail you this email address (public. [protected]@1xpartner.com) many times. but still I did'nt received money into my account. I don't know what is going on with 1xbet. I am really tired of this issue.

I sent you again all information below about the issue-

Gaming id - [protected]

Trx id/Request id - [protected]

Client no - [protected]

Amount - 2000 bdt

Method - fast bkash

Date - 20-05-2023

Time - 10:44 bd local time.

Related screenshots -

Good day

Last may 25, 2023 i made a cashin via gcash eith the amount of 2000peso at around 12:24pm, the money was credited to my account but i lose, then i made a cashin via gcash again this time its 2100peso at around 12:54pm, unfortunately 2100 was not credited to my account, I reached out via chat with the operator, via callback request, also thru email,. , but up to now no response at all, just want to know what happened to my money, please give me a peace of mind on this matter thank you

I have not received the money for my winning competition slip. I have informed your agency about this through letter and email since yesterday, but till now no one has responded. I regret to inform you about their recklessness. ID 860163616v. Why didn't the winnings go to my 1xbet account? I request you to fix it. I called the company to get a phone call even after 24 hours, no one answered the call.

I am writting to express my deep concern regarding the delayed withdrawal transaction of 2000 bdt that was initiated on 20-05-2023 at 10:44 Bd local time. Despite multiple attemts to resolve the issue by sending emails, the problems still remain unresolved, and I have not received the funds in my account.

On 24-05-2023 I received a response from the support team stating that my case has been forwarded to the technical Department. They instructed me to reach out again after 5 hours. However, it has been more than 7 hours since I sent the follow-up email, and I have yet to received any update or resolution regarding the status of my withdrawal.

Please, investigate the withdrawal transaction and provide me with a detailed update on the progress made in resolving the issue.

I have been a loyal customer of 1xbet, and I have always had a positive experience with your services. However,

The current situation has left me feeling frustrated and concerned about the reliability of the institution's process.

Note: I mail them this email address (public. [protected]@1xpartner.com) from ([protected]@gmail.com) too many times. but still I did'nt received money into my account. I don't know what is going on with 1xbet. I am really tired of this issue.

My account has been closed and documents have been requested. I have submitted all documents

It is now asking to mail my details

I sent twice and the package was returned for the reason that there is no company or person name and no phone number for the recipient

I sent it to you by mail, so that I can send the parcel to the mail, and you repeatedly reply to the same message

In my country, it is forbidden to send an external parcel without the recipient's name and phone number. What to do and support via mail does not help me

Dear 1xbet team

I have tried to withdraw money from my account several times but the money has not been sent to my bank account. I am sure that there was no mistake on my part. Please look into this and send my money to my bank account soon. Details are attached.

Thank you.
country . Sri Lanka
Name .Malith Fernando
1Xbet . account number. [protected]
contact number. [protected]
Email . [protected]@gmail.com
bank name . commercial bank
my bank account . [protected]
branch - Kalutara
request 1. [protected]
reques 2. [protected]
request 3 .[protected]

Since May 8th, my account has been closed for an identity request, and everything has been submitted more than once. A selfie has been submitted, and a photo of the ID with the computer and me, and other requests for deposits, everything has been submitted.

After presenting everything with questions and requests from them, it is not convincing at all

Now you are asking that I send them all the documents to Mexico. Unfortunately, Egypt does not send them to this country, with high prices for sending, so the site makes you lose hope in your account, just as I did.

This post is raised to warn people not to deal with this platform permanently

Even the person who responds here does not help telling you to contact us via this email: public.[protected]@1xpartner.com

After you send a message, it tells you that you must follow up with the security department

Bad support

Failed support

I do not forgive you in my money

Because I can't send documents to them through Mexico

Account number : [protected]

[Case ID #[protected]]

Because I can't send documents to them through Mexico

Hello,

I deposited 10,000 tk. Through Fast Nagad (BD).

But i didn't receive the money. I send an email to 1xbet with screenshot and video recording. But its long time i didn’t get a single response from them.

I need a solution.

I deposited 10,000 tk through FAST NAGAD. It's deducted money from my Nagad account but has not been deposited into my game account.

I need a solution. I can submit all information here as well upon request.

Total 5 deposit problem i faced. No one sorted out yet. No replay from there support email at all.

Thanks,

Today I tried to deposit using Maya instead of my usual Gcash since it says that the number shown is not able to take more money. 12:50pm I payed for 200 pesos and was greeted by a mail few minutes later that says my payment was rejected with no reason attached. I complained to customer service, sent all necessary proofs but still yet to have a response.

account [protected]

When I wanted to withdraw funds, I was asked to confirm my identity. I have sent photos of my document. Then I was told that I needed to send another photo, which would show my face, a document and a phone on which the mail would be opened and a dialog with the support service would be visible. I sent this photo. After that, I have not been answered by mail for more than a month. I tried to communicate with the support chat, but they didn't help me.

Help me complete the verification

I play crush on wild by triple play

I won 10 free spins. My 4th free spin got 20 dollars when I spin 5th one it automatically reset the game

When I run the game again its coming like new

Sri lankan customer support didn't response my complaint

When you check the game history please check screen shot for the timing of the history

Here are the details

Hello there,

Recently, I deleted my 2-factor authentication on my phone and was unable to log in. I have emailed the correct email address ( [protected]@1xbet-team.com) about this issue along with my driver's license which I used to register with and my most recent deposit screenshot. I also sent my login phone number but I don't know my personal FF ID number because I always log in with my phone number. I still have funds in my account and would like to access it. It has been 3 days since my first email but still have received no reply. Could you kindly help follow up on this issue and help me solve this problem? Thank you very much

1xbet account : [protected]

On 23/05/2023 I made a payment to the upi id [protected]@upi . But after making the payment the upi id for payment on the app got changed due to which I was not able to make a deposit request at that time but as soon as I saw the same upi id again on the app then I made a request but it got rejected. The money has been deducted from my account and I have not received it yet on my 1xbet id.

Amount : 500 INR

Reference id : [protected]

Good Day! I would like to report an incident, I have already sent my money worth 100 pesos in my account in 1xbet yet it said that my transaction was declined or rejected. I also tried to send a deposit slip without paying it as what they recommend yet my transaction number is already used. Below this message, I attached my proof that I paid within this day. I hope I have a positive feedback from you.

My name is Ziad Eldessouki. my account number is : [protected]. I sent an email to the security department because I was unable to make any withdrawals. I sent a picture of my passport to them and a picture of my bank card covering the last 4 digits. Then they told me to send them my bank statement in pdf format of the month of (27/October/2022), so they can see the transaction deposit connected to my gaming account with the amount of (5.07$). When I sent them my bank statement of the month of (October/2022), I explained to them that I was charged (0.19$) from my bank for an international transaction fee, which they can see from the history transactions of my bank statement. That's why they will see in the transaction history that the total amount is not (5.07$), but instead its (5.26$). The security department replied to me by saying without providing the requested files any further actions are impossible. All further messages will be ignored.

My gaming id [protected]

They request me to send my documents in envolope via post office I try send it but post office are saying the address is wrong address they need full address please almost over month I don’t understand what going for my own money I mistakely deposit this money I did not win it from bet or any bonus please this my own money please if I die because of that money 1xbet is the cause please