1xBet
Reviews and Complaints

Dear concern, Hope you all are well.

I am a loser client of your company. I have a top-up request of the following particulars but did not get the money to my account, please see the matter:

Player ID: [protected]

Transaction ID: AF311OD1YD

Client Number: [protected]

Agent Number : [protected]

Time : 9:25 pm, Date: 03/06/23

Amount : TK. 10000/-

For your consideration here I attached the app's screenshot, Bkash statement (highlighted) and video proof as well.

Now I am humbly requesting you to take necessary step top-up my account.

Regards

Rashida Khanom

ID: [protected]

email: [protected]@gmail.com

Hi,

Once I created my request on this website. My request was that I deposited an amount on "1xbet.com" website, and after requesting to withdraw money, after several bets, they asked me for documents, which I emailed, and then my account was blocked and they told me to post the documents.

After I posted, they claimed they didn't receive the documents and stopped replying to my messages.

Later I came across this website and register my request here.

And then from the website "1xbet.com", they told me to email them to ("public.[protected]@1xpartner.com"). I also sent them an email. But unfortunately, they said again that I should post them the physical documents. I have already posted documents to them at a very high cost. And they say that they have not received the documents. They want me to post again. Please follow up until I get my money. Thanks

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My gaming I'd [protected]

Personal bkash [protected]

Ajent number [protected] digital wallet

Transation I'd AF562VX9NI

Amount 5000 taka

Date 05/06/2023

Time 04:17 am

Hello, it’s been over 8 month now since 1xbet blocked my account with over (about USD 6,000). Account ID: [protected]

I’ve checked online and seen lots of users with this problem. Noticed 1xbet responds claiming their rule 2.26 on multi-accounting has been violated by the user and refunds their deposit. I don’t have multiple accounts and wonder why after following all their KYC instructions and sending all required documentation for over 1 year now, they haven’t unblocked my account and refunded my deposit. Are they trying to shamelessly defraud me?

Here’s a rundown of all the verification process they’ve done so far:

I tried to make a withdrawal from my account and noticed it’s blocked. They ask me to send basic verification documents (photo of ID, photo of me holding ID and phone with mail from their security team, screenshots of cryptocurrency account used to make deposit, history of account and account details, etc)

My account is blocked and i’m asked to submit an appeal claim

They ask me to send by postal service: notarized copy of my national ID, screenshots of my cryptocurrency account and a copy of my bank statement to their address at P. O Box 856, Lviv, Ukraine, 79008. Note that the war in Ukraine had just started making it very difficult and expensive to send documents by post. I however sent the documents and notified them.

1xbet says the are looking at the documents

They ask me to complete a questionnaire with questions on if I modified documents that were sent to them (I didn’t) and also which device I used to get screenshots of what I sent.

They ask me to take a picture holding a code they shared with me and upload.

I’m asked to do a skype video call with them. It’s done and I received a mail saying I passed the skype verification.

I’m asked to fill a very long questionnaire with questions like what’s my favorite sport, my gender, nationality, if someone influenced my betting strategy, etc.

I’m asked to download a questionnaire with the same questions asked above, fill it out by hand and send to their address P. O Box 856, Lviv, Ukraine 79008

I’m asked to do another skype video call with them. It’s done and I receive another mail saying I passed the skype verification.

I’m asked to upload a copy of my birth certificate, driver’s license or utility bill. I uploaded my birth certificate.

I’m asked to send a notarized copy of my birth certificate to their address P. O Box 856, Lviv, Ukraine 79008. This is the third time I'm being asked to send documents by postal service to Ukraine. Which is very expensive.

I’m asked to send a copy of a mental capacity certificate. I go to a specialist center on this, get the tests and submit the certificate to them.

I’m asked to send a notarized copy of the mental capacity certificate to their address in Ukraine. Fourth time i’m asked to send documents by land mail.

I'm asked to send a notarized copy of no Gambling Addiction Certificate to their address in mexico. At that time i was broke that i borrowed money from someone to sent the document to mexico. After i sent the document in January i was told after 3 weeks that my documents were regected after i followed clearly what 1xbet told me to write as the description of the certificate but then my document got rejected at mexico

I don’t know when this endless verification process will end and I think they are trying to defraud me of my funds. Will like them to unblock my account and give me access to my funds.

most people on this Complaint board complaining about 1xbet account verification are all saying the same thing about how this big organization is trying to defruad us all about a huge amount of money and the whole world is seeing this

When will this whole be a better place!

my account should get resolve since the documents 1xbet are asking for, I already uploaded it in my account already and 1xbet are still saying i should have it sent by land mail knowing some people from under-developed country will have a lot of problem sending document through land mail

I wanted to withdraw funds, I was asked to confirm my identity. I have sent photos of my document. a document and a phone on which the mail would be opened and a dialog with the support service would be visible. I sent this photo. After that, I have not been answered by mail for more than a week. I tried to communicate with the support chat, but they didn't help me.

Help me complete the verification

Account Number: [protected]

Transaction Date: 3 June, 2023 / 9:33am (EST)

Transaction Amount: HKD50,000 / HKD30,000

Transaction Method: Direct debit through bank transfer.

Please refer to attached transaction made and resolve the problem as soon as possible. It is an important money that I need to use in near term.

Following is the exact wording from the 1xbet website notification:

"Deposit transaction in the amount of 50000.00 HKD via epayment rejected by operator!"

"Deposit transaction in the amount of 30000.00 HKD via epayment rejected by operator!"

I lost all my properties I make deposit more than 20000$ to invest playing casino after that I losted then again I made deposit and playing again after all that I want to make withdrawal they rejected then I make contact with security team to verify my personal profile I sent my passport with phone number unfortunately They said to me disrespectfully “”Dear customer, there are no reasons to believe this account belongs to you.””

Who claimed my account? its belongs to me and connected with my phone number and my mail

Some people say that they are scammers who want to take your money. Security has joined group of mafia who want to take customers properties without reason .

So please help me any office I can claim sir with face to face I’m from somali sir

Thank you

Itried to my 1xbet account, and it was successfully deducted my bank, but suddenly 1xbet sent a message that they rejected My deposit but until now they did not refund my money. Below is the details of my account and deposit along with the screenshot of transaction.

1xbet account : [protected]

Payment accnt no. [protected] (paymaya)

Date deposited: june 2, 2023 @ 6:12 AM

Amount deposited: Php 5,000.00

Sir, maam.

Please be check my betting today for pba basketball match between tnt vs northport.. I bet for 1st quarter winning match I won my bet but why im lost? Why do the things happened that is not fair to the bettors like me and to others that make have problem!. Please check my concerned!. And I hope that my concerned will fixed as sooner... Thank you!..

I have sent 1000.00 BDT to deposit my account on 01/06/2023 at 09:53 am(Bangladesh time) but the operator have not yet deposit.I provide all my data and screen shot to [protected]@1xbet-team.com by email but no respond yet.

my player id :[protected]

transction id :71XCGHGI

Client no :[protected]

Agent number :[protected]

Time:09:53 AM

Date :01/06/2023 Amount :1000.00 bdt

On the 5 January I was denied a withdrawal from my 1xbet account. It has happen to me before and I went back through the verification process and the account open and I could withdraw my money. So I recently changed my bank card from verve to visa with the same name from the same account. On the 5th of January I tried to withdraw from my 1xbet account after making deposit with my new card but the withdrawal was denied so I got in contact with the security. They ask the following information

ID picture and the security email nearing my face

Bank card picture both side

Bank card statement

A picture of my gaming account connected on my pc

A code was sent to me they asked me to write up the code on a piece of paper and get it back to them

I have given all the information requested

But now they blocked access to my gaming account. I can not connect on my account

For over 5 months they keep telling me the security is still waiting for my package

Is actually unfair and I need help please

I am using 1xbet last 2 years. Today security department asķed me some documents. I sent every details. Then they replied that my account was blocked due to make multiple account. Actually me and my cousins open the account. So that make what issues. I didnt get. 39600 rs in my 1xbet account. The amount was gone and They blocked. I want to know why they where blocked. No idea about that.

I tried to withdraw 8 months ago and at this point they then asked for documents etc. I sent everything they asked many times. In the end they now ask me for such ridiculous things like which printer I used. He is some of what they ask...

'If any document was modified, please provide a list of amendments and state the purpose of your actions.

When printing the photos, did you use the same photos that were sent to us by e-mail? Or did you edit the photos before printing them?'

I am waiting for a big withdrawal (12000 Euro) and it feels they are trying to steal. If I do not soon get it will take legal action. Please help and advise.

Thanks

Dear Complaints Board,

I don't know if you'll be able to help me or not, here's the details of my case..

I try to make a withdrawal they rejecting my withdrawal request automatically and asking to email the security team..

When I contacted their security team regarding my withdrawal request, they asked me for Identification Documents, I provided my NID photos, my selfie holding my ID card next to my face and answered their questionnaire,

After a long conversation and providing all the documentation they said my is under verification, and few hours later they send me following email.

"Good Day.

We are bringing to your notice that we made a decision to stop any collaboration with you (closing your gaming account) on the basis of General Terms and Conditions of the Bookmaker Company:

Upon completion of the investigation, the company can make any decision that it deems to be fair and reasonable:

1. to block (close) the account (including any duplicate accounts), which may entail:

- all bonuses, free bets and winnings received from those bonuses and free bets when using this duplicate account becoming void and lost to you

- at our sole discretion, to cancel all winnings and refund the balance of your account at the start of the investigation (minus any canceled winnings) made from your main and duplicate accounts. We also have the right to refund any amounts that are owed to us in connection with this duplicate account, directly from any of your accounts (including any other duplicate account).

2. At our sole discretion (in exceptional cases), to allow the continued use of the main account and recognize it as valid, while all bets placed by you from the duplicate account will be void, the duplicate account(s) will be blocked and/or canceled by decision of the company (the decision is made for each particular case individually, according to the extent of the violation).

The decision was made after rigorous investigation of the case by The Security Department.

We ask you not to create gaming accounts with The Company.

Due to the fact that your actions have been recognized as flagrant violation of The T&Cs of our Company, the decision of stopping any cooperation with you was final and not subject to further appeal.

All further questions concerning the case of blocking from your side will be ignored."

I'm a permanent user of 1xbet and I never create any other registration on 1xbet I have only one account on 1xbet.

I have attached the full email conversation in photos.

I am writting to express my deep concern regarding the delayed withdrawal transaction of 2000 bdt that was initiated on 20-05-2023 at 10:44 Bd local time. Despite multiple attemts to resolve the issue by sending emails, the problems still remain unresolved, and I have not received the funds in my account.

On 24-05-2023 I received a response from the support team stating that my case has been forwarded to the technical Department. They instructed me to reach out again after 5 hours. However, it has been more than 7 hours since I sent the follow-up email, and I have yet to received any update or resolution regarding the status of my withdrawal.

Please, investigate the withdrawal transaction and provide me with a detailed update on the progress made in resolving the issue.

I have been a loyal customer of 1xbet, and I have always had a positive experience with your services. However,

The current situation has left me feeling frustrated and concerned about the reliability of the institution's process.

Note: I mail you this email address (public. [protected]@1xpartner.com) many times. but still I did'nt received money into my account. I don't know what is going on with 1xbet. I am really tired of this issue.

I sent you again all information below about the issue-

Gaming id - [protected]

Trx id/Request id - [protected]

Client no - [protected]

Amount - 2000 bdt

Method - fast bkash

Date - 20-05-2023

Time - 10:44 bd local time.

Related screenshots -

Good day

Last may 25, 2023 i made a cashin via gcash eith the amount of 2000peso at around 12:24pm, the money was credited to my account but i lose, then i made a cashin via gcash again this time its 2100peso at around 12:54pm, unfortunately 2100 was not credited to my account, I reached out via chat with the operator, via callback request, also thru email,. , but up to now no response at all, just want to know what happened to my money, please give me a peace of mind on this matter thank you

I have not received the money for my winning competition slip. I have informed your agency about this through letter and email since yesterday, but till now no one has responded. I regret to inform you about their recklessness. ID 860163616v. Why didn't the winnings go to my 1xbet account? I request you to fix it. I called the company to get a phone call even after 24 hours, no one answered the call.

I am writting to express my deep concern regarding the delayed withdrawal transaction of 2000 bdt that was initiated on 20-05-2023 at 10:44 Bd local time. Despite multiple attemts to resolve the issue by sending emails, the problems still remain unresolved, and I have not received the funds in my account.

On 24-05-2023 I received a response from the support team stating that my case has been forwarded to the technical Department. They instructed me to reach out again after 5 hours. However, it has been more than 7 hours since I sent the follow-up email, and I have yet to received any update or resolution regarding the status of my withdrawal.

Please, investigate the withdrawal transaction and provide me with a detailed update on the progress made in resolving the issue.

I have been a loyal customer of 1xbet, and I have always had a positive experience with your services. However,

The current situation has left me feeling frustrated and concerned about the reliability of the institution's process.

Note: I mail them this email address (public. [protected]@1xpartner.com) from ([protected]@gmail.com) too many times. but still I did'nt received money into my account. I don't know what is going on with 1xbet. I am really tired of this issue.

My account has been closed and documents have been requested. I have submitted all documents

It is now asking to mail my details

I sent twice and the package was returned for the reason that there is no company or person name and no phone number for the recipient

I sent it to you by mail, so that I can send the parcel to the mail, and you repeatedly reply to the same message

In my country, it is forbidden to send an external parcel without the recipient's name and phone number. What to do and support via mail does not help me

Dear 1xbet team

I have tried to withdraw money from my account several times but the money has not been sent to my bank account. I am sure that there was no mistake on my part. Please look into this and send my money to my bank account soon. Details are attached.

Thank you.
country . Sri Lanka
Name .Malith Fernando
1Xbet . account number. [protected]
contact number. [protected]
Email . [protected]@gmail.com
bank name . commercial bank
my bank account . [protected]
branch - Kalutara
request 1. [protected]
reques 2. [protected]
request 3 .[protected]