1xBet’s earns a 4.5-star rating from 1327 reviews, showing that the majority of bettors are exceptionally satisfied with betting experience.
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- Reviews only
- Complaints only
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- Unresolved
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Replied
I am extremely disappointed with 1xbet
I am extremely disappointed with this 1xbet betting platform and their lack of integrity and transparency. I won a ticket, but in my bet history, it shows that I lost. Instead of admitting their mistake, they are using automated customer support chats to brush off my concerns and make me believe that my issue is being addressed.
When I asked for the official sources that their specialists used to calculate my supposed loss, they refused to provide them and the answers I get was do you have further questions. I contacted over five customer support and I kept receiving the same answers as word by word as if it is a robot having different names replying me. It is clear that they are trying to cover up their error and avoid taking responsibility for their incompetence.
This is completely unacceptable. Customers should be able to trust betting platforms to be fair and honest in their dealings. I will not be using this platform again and I will be warning others to steer clear of their shady practices. It is time for them to fix their mistake and provide me with the winnings that I rightfully earned.
The complaint has been investigated and resolved to the customer's satisfaction.
Thank you for contacting us regarding the discrepancy in the calculation of your bet. We truly value your feedback and understand the importance of addressing your situation positively.
To assist you promptly with your inquiry and ensure a swift resolution, could you please provide us with your gaming ID and bet slip number? Also, could you please provide the source from which you believe the bet should be resettled (official game links)? Your input will greatly aid our investigation into your case.
Rest assured, once we have the necessary information pertaining to your situation, we will thoroughly review it and provide you with a comprehensive response.
We appreciate your cooperation and patience in this regard.
Best regards,
Alex, the 1xBet Team
Replied
1xbet are scamming people in many ways. And scammed me buying wrongly settling by bets and made me loss my money.
Hello guys,
Want you guys to be aware 1XBET.
They have now started to stole user's money and doing fraud with people.
I have placed two bets on Penalty shooutout total under 9.5.
Total goals of both teams are 5-3 which makes the total 8.
And according to all the rules and regulations of betting, i won this bet.
I have previously won and lost a lot of bets of penalty shootout.
But they have showed loss to my these two bets two days ago.
And i have tried everything to reach out to local customer service and international customer service.
Locals are just not answering me properly and international representatives are not even answering.
I have attached proof with screenshots look at it yourself.
And i have lost my 1000$ like this.
Recommendation: I just recommend to play under 100$ and not more than that. Once they see you playing with good money they will get you.
The complaint has been investigated and resolved to the customer's satisfaction.
Thank you for contacting us regarding the discrepancy in the calculation of your bet. We truly value your feedback and understand the importance of addressing your situation positively.
To assist you promptly with your inquiry and ensure a swift resolution, could you please provide us with your gaming ID and bet slip number? Also, could you please provide the source from which you believe the bet should be resettled (official game links)? Your input will greatly aid our investigation into your case.
Rest assured, once we have the necessary information pertaining to your situation, we will thoroughly review it and provide you with a comprehensive response.
We appreciate your cooperation and patience in this regard.
Best regards,
Alex, the 1xBet Team
Replied
1xBet - Deposit issue
I got problem too in deposit issue.its been17 days without resolving the issue.ive been betting this site for 2 years.and i got problem for depositing money because i mistaken use ewallet instead of ebank transfer.my problem is they need the screenshot of my transfer that my name and account number is visible.and thats the problem the ewallet i use is they...
Read full review of 1xBet
Replied
Over payment rs.50000
: Sir am deposit amount PKR Rs 50,000.00 on till ID [protected] AB Mobile Trx ID [protected] but received amount at my 1xbet account only Rs 25,000.00 Please help me return my amount at jazzcash account [protected] Abid Hussain
Recommendation: Play this game
Solve my problem
The complaint has been investigated and resolved to the customer's satisfaction.
Thank you for reaching out to us. We acknowledge the challenges you’ve encountered, and we are committed to resolving them promptly.
To assist in reviewing your transaction, we kindly request the following details:
1.Your gaming ID:
2.Date of the transaction:
3.Time of the transaction:
4.Amount involved:
5.Payment system used:
6. Screenshot of the transaction:
Having this information will enable us to investigate the transaction efficiently and address any concerns you might have. Once we receive the necessary details, our team will promptly review your case and get back to you with relevant information.
To keep your personal information private, please contact us at public.relations@1xpartner.com and send your data there
We look forward to resolving this matter for you.
Best regards,
Alex, the 1xBet Team
Replied
1XBet Stolen My Money
I asked why the account was closed The security team did not respond. I said that the security team had stolen the money.So what I want to say to my friend is that 1Xbet will not do anything to your account if you lose. If you win, your account will be closed for no reason and your money will be stolen from 1xbet.This site no fair this game is big scam.
My ID is [protected]
My email address is thinyunwe5@gmail.com
My account has been closed without being allowed to withdraw the money. I haven't withdrawn the money in the account. That's why I'm sending you emails all the time. Please check again, I haven't made a withdrawal yet.If you don't ask me to play, I will allow you to withdraw money from my account.
The complaint has been investigated and resolved to the customer's satisfaction.
Thank you for reaching out to us and expressing your concerns. We understand your frustration regarding the account blockage. It is essential to clarify that we do not take such actions without valid reasons.
Upon thorough investigation by our security department, it was discovered that there were multiple accounts associated with your details. Please note that the creation of multiple accounts is strictly prohibited according to our institution's rules and regulations.
Before registration, all clients are provided access to our company rules, and it is assumed that they have read and consented to these regulations. All pertinent information can be readily found on our official website: https://1xbet.com/en/information/rules
We prioritize responsible gaming and consider multiple account registrations a serious violation of fair play principles. This practice is against our policies.
Regrettably, due to the breach of our policies, the decision to uphold the account blockages has been finalized. However, it's important to note that the funds have been successfully credited to your account as per our obligation.
We have indicated the rules that were violated and led to blocking of accounts:
2.28 Each registered customer is allowed to have only one account. Customers are allowed to register only one account per family, address, e-mail address, IP address, credit/debit card, e-wallet or electronic payment method. Persons otherwise associated with a customer will not be allowed to register on the website.
2.30 In the event of duplicate registration (including registering under a new name), the submission of someone else's, invalid, or forged documents (including those that have been edited by using any kind of software or graphic editor) the company is entitled to take any reasonable measures including but not limited to cancelling all bets and suspending all transactions for the duration of their investigation, and to proceed with full verification of the account once any documents required for the verification procedure have been requested.
Thank you for your cooperation and understanding.
Sincerely,
Alex, the 1xBet Team.
Thank you for reaching out to us and sharing your feedback.
Verification procedures are a standard practice in all betting companies, including ours. Verification is the way to secure your account and an additional review in case of suspicious transactions. We are upmost interested in protecting your account and your interests. Verification is done only once. After that, all withdrawals are processed in a short period of time.
Our team endeavors to expedite the verification process and reach a decision as swiftly as possible. Although, to assist you further, could you please provide us with your account ID? This will enable us to locate your request in our system and address your concerns promptly.
Thank you for your understanding and cooperation. We aim to resolve this matter for you as efficiently as we can.
Have a wonderful day!
Best regards,
Alex, the 1xBet Team
Replied
Correction appeal
I messaged the customer support and email but you did not give a satisfactory reply and later ignored my email and did not reply.
I made an accumulator that includes Eintracht Frankfurt VS POAK.
I bet on Under 9.5 saves but after the game ended and showed 10 saves and a loss.
I disagree with this result because you may also know Google, Sofascore, Livescore, Flashscore, and Futmob are official websites/apps for Live Score and Stats.
They showed 9 saves in total, 3 from Eintracht Frankfurt and 6 from POAK.
After all, there is no reason to trust only 1xbet without trusting these 4-5 official sites & and I also have a video of all the balls saved by the goalkeeper (Where the goalkeeper has saved only 9) even though the full match is not available yet.
You can also check and research these websites/apps.
Hope you guys will pay attention to it and follow up and solve this case.
I would be grateful if you could solve it.
I also attached screenshots from all official sites/apps.
Gaming id: [protected]
Betslip number:[protected]
The complaint has been investigated and resolved to the customer's satisfaction.
Thank you for contacting us regarding the discrepancy in the calculation of your bet.
To assist you further and address this matter accurately, could you please provide the source from which you believe the bet should be resettled? Your input will greatly aid our investigation into your case.
Rest assured, once we have the necessary information pertaining to your situation, we will thoroughly review it and provide you with a comprehensive response.
We appreciate your cooperation and patience in this regard.
Best regards,
Alex, the 1xBet Team
Replied
Clear strategy of scamming in third world countries
1xBet is clearly having misleading behavior for 3rd World Countries because their strategy is clear and not hidden.
1st - They want to abuse lack of jurisdiction in African/SE Asian countries by clearly scamming their customers
2nd - Their Support Services are clearly made to be as slow and painful as possible, this is a known strategy that tries to introduce lack of patience in the customers and push them to abandon the pursuit of a solution with their money
3rd - They need to get investigated asap.
Recommendation: Don't get close to this website, trust me.
The complaint has been investigated and resolved to the customer's satisfaction.
Thank you for reaching out to us, although we understand your concerns, it seems there might have been an issue that needs further investigation. We value your feedback and would like to assist you in resolving any problems you might have encountered.
To assist you better, could you please provide more details about your recent experience? Sharing specific information related to your case will help us thoroughly understand and meet your needs. Feel free to include any relevant context or specifics to facilitate a swift and comprehensive assistance. Also, for us to identify you, please provide us with your gaming id
We genuinely care about our players' experiences and strive to ensure a positive gaming environment for everyone. Your cooperation will help us better understand and resolve any potential issues.
Looking forward to hearing from you soon.
Best regards,
Alex, the 1xBet Team
Replied
1xbet kazanan bahsimi düzeltmiyor
1xbet kazanan kuponumu kaybetti̇ gösteri̇yor. [protected] numaralı kuponumda bulunan barracas-gimnasia maçına 22.5 şut bahsi oynadım. Bahsim resmi kaynaklara göre kazanmış olmasına rağmen kuponumu duzeltmiyorlar. Mail üzerinden cevap vermiyorlar. Attığım videolara açıklama bile yapamıyorlar. Açık açık hırsızlık yapıyor. 1xbet dünyanın en büyük dolandırıcı şirketi olmuştur. Derhal kuponumu düzeltin
Recommendation: Asla üye olmayın çok mağdur ediyorlar
The complaint has been investigated and resolved to the customer's satisfaction.
Bize ulaştığınız ve görüşlerinizi bizimle paylaştığınız için teşekkür ederiz.
Kayıtlarımıza göre, son bahis sorgunuzla ilgili olarak zaten bir danışmanlık hizmeti almışsınız gibi görünüyor. Ekibimiz tarafından verilen yanıtın tatmin edici olduğunu ve endişelerinizi gidererek talebinizin çözümlenmesini sağladığını umuyoruz.
Başka sorularınız olursa veya yeni sorularınız ortaya çıkarsa, lütfen bize ulaşmaktan çekinmeyin. Ekibimiz size yardımcı olmaktan ve bahis deneyiminizin mümkün olduğunca sorunsuz geçmesini sağlamaktan mutluluk duyacaktır.
Anlayışınız ve işbirliğiniz için teşekkür ederiz.
Saygılarımla,
Alex, 1xBet Ekibi
Replied
Very bad. Only those people know who are victim. I request all of 1xbet user avoid this bookie
Negetive
I just another question 1xbet give any amount of interest for use my money 6 day even I dont know I got back my deduct money, its also added that for complaints a file in complaintsboard.com I lose another 2000 by mention agencys official humayon rashid, I have many proof againg humayun rashid they have no action against him rather they protect him..
Recommendation: Avoid 1xbet bookie.
The complaint has been investigated and resolved to the customer's satisfaction.
I hope this message finds you well.
We value your feedback, and we wanted to inquire whether your case has been resolved satisfactorily.
Your experience is important to us, and we want to ensure that any concerns you've raised have been addressed. If the matter is still pending or requires further attention, please let us know so that we can assist you promptly.
Your feedback is greatly appreciated, and we are committed to ensuring a positive experience for you.
Thank you for your time and cooperation. We look forward to hearing from you.
Best regards,
Alex, the 1xBet Team
1xBet Complaints 1298
Replied
Wrong bet settled
Hi Im mohit bhalothia, player id - [protected] I placed a bet on 1xbet football Nigeria community cup Diadem Stallion vs Royalty with the odds of 1.35 under 2 goals in 1st half I was also watching the match on youtube and it was clearly 1-0 after complete the 1st half and i was winning this bet but suddenly the score change to 2-0 without any goal which i...
Replied
Deposit issue
VERY URGENT:- Regarding Player I'd [protected] Since 25 July 2024, approximately 9 days have passed. I have been in contact with the 1xBet chats department and email department several times through the chat portal, but they have been saying the same thing repeatedly since 25 July, that you should wait for 2 hours. It feels like I am talking to a bot. I...
Read full review of 1xBet
Replied
1xbet Worst deposit issues
Hello people It's been 26 days my deposit didn't reflected in my account The email people just say processing after 22 email on 5 days later again 17 days We are sorry for the delay, it's been processing And I complained to the complaints team They didn't even respond till today (26 days) And these people suggest to that non sense email-who doesn't respond...
Read full review of 1xBet and 1 comment
Replied
Account verification for withdrawal
Hello Sir. Country: Bangladesh Name: Mehdi Hasan Payment system: Webmoney I have 7912 USD It was requested for verify account. .Then they start their basic verification. I trust them and I do all the things what they ask. I send asking documents to Ukraine twice. After I joined video conference. Then 1xbet ask several questions on website. I submitted...
Read full review of 1xBet
Replied
Security team. Verification account
Hi! I have account in 1xbet, as a result of the winnings the amount on the account was … thousand dollar. In February, my account was ask documents verification , I fulfill all the requirements of the security service of 1xbet, for all the proceedings in my account, I was provided with the following documents: 1. Photo of the passport's home page 2...
Replied
Deposit
Its been 17 days thr deposit didn't reflected in my account After sending 22 emails, With bank statement and screenshot They replied 4 times, saying "it's in processing" So I've emailed security team & complaints team Surprisingly they didn't even replied single time for 8 emails in last 17 days So I've keep calling their online IP call team They responded...
Replied
5000 INR Deposit didn't add into wallet
Hi. I deposited 5000 INR thru Netbanking on 13 July 12:29 AM. Amount of 5000 INR Didn't add into my wallet. I talked with customer care and they are saying from that day. "Aapki request corresponding ko bheji ja chuki hain thoda intejaar kariye." Today is 18 july and i am still waiting. I am attaching screenshot of payment of Paytm app. Kindly check and refund my 5000 INR back. I will be very thankful to you.
Claimed loss: 5000 INR
Confidential Information Hidden: This section contains confidential information visible to verified 1xBet representatives only. If you are affiliated with 1xBet, please claim your business to access these details.
I got it. Thanks
Got it thanks
Not solved yet again. it's been 7 days 5000 INR Didn't refund to my bank account not gaming account. Really i am very disappointed.
Not solved it's been 6 days 5000 INR Didn't refund.
We sincerely apologize for the delay with your deposit. Usually, the deposit is credited within an hour, but in some cases, due to the load on the payment system or the bank, the process can take up to a few days.
We recommend contacting support through your account on the 1xbet website or in the app if you haven't done so already. Please provide all the details of your payment to help us resolve your issue more quickly.
We appreciate your patience and are ready to assist you. Thank you for staying with us.
Best regards,
The 1xbet Team
Replied
Deposit amount not received my gaming Id
Sir maine ahmad enterprises [protected]@sbi ke account me ₹1800 diposit kiya lekin amount aaj tak account mein credit nahi hua hai please check kare maine utr nom. Daal kar request daali fir bi nahi sussex full hua please check kare maine paytm ke dwara payment diposit kiya date 12 july 24 time 10.10. Pm utr. Nom.[protected] please check kare sabkuch theek hone baad bi amount nahi aata account me
Replied
Scam
I am using this account more than 2years. past 2 years I losed huge amounts that time they never blocked my account. now I am winning some small amount and gave widthraw request they blocked my gaming account immediately although I am playing genuinely. Today I gave widthraw request they declined my widthraw request and mentioned share documents to security...
Replied
Deposit accumulating 1.40 lakhs not yet deposited
Hello Team, This the point where in I have to write about the delay in processing & I am sure and have full faith that even it took so long, justice would be done fairly. 1. Dated 27th April, 2024, there was a deposit through UPI done from my friends account wherein I was unaware that 3rd party transfers aren't allowed. The deposit was made as my bank...
Replied
Deposit money not deposited 1x wallet
I was deposited on 21/06/2024 and 05/07/2024
Both amounts still not deposited my wallet. When I contacted them every time they asked me wait few time but they not deposited.
Re: [#[protected]]Re: [#[protected]]
Confidential Information Hidden: This section contains confidential information visible to verified 1xBet representatives only. If you are affiliated with 1xBet, please claim your business to access these details.
This complaint has been resolved automatically due to user's inactivity.
Please write to complaints@1xpartner.com with details of your situation and also include your player identification details on the platform. We will try to resolve everything as quickly as possible.
Sincerely,
1xbet team
Replied
My account has been blocked by mistake from your security department
Hello
I am a customer on your site and my account has been blocked by your security Department i sent all the necessary documents and answered all the questions but still my account got blocked i think it might be fraud that you block peoples in my gaming account there was approx 2300 usd or more i want my money
Hope you Understand'
Claimed loss: 2300 usd
Desired outcome: I want my money back or unlock my account for betting thank you
Confidential Information Hidden: This section contains confidential information visible to verified 1xBet representatives only. If you are affiliated with 1xBet, please claim your business to access these details.
This is totally abusive because you guys are not even replying to in email and not also here what is the problem?
But security team is no longer responding to my emails i would like to be contacted to my registered email for further verification
They don’t even handle the greed of about 2300 usd please stay away from this website these are fraud they blocks accounts without any refund but when you loss they would not ask you for any documentation but if you win some money they will definitely block your account be careful
As of now, we do not have sufficient evidence to confirm your ownership of the account. The verification process requires accurate documents and proofs to establish the account's rightful owner.
For the completion of the verification process, we kindly request you to provide the necessary documents and proofs that demonstrate your ownership of the account. Until we receive the appropriate and valid documentation, the verification process will remain pending.
Your cooperation in this matter is crucial, and we appreciate your understanding as we work together to resolve this issue.
Should you have any queries or need assistance in providing the required documentation, please do not hesitate to reach out to us. We are here to assist you throughout the process.
Thank you for your attention to this matter.
Best regards,
Alex, the 1xBet Team
Replied
1xbet Deposite Issue
Hello,
I deposited tk 15,000 through Upay Rapid, but my money hasn't been deposited in my account for the last 48 hours. I already wrote an email, but they said my player ID does not match. I provided them with all proof, including screenshots and videos. I want my money back as soon as possible.
Player ID: [[protected]]
The Bangladesh support is very slow, and I send emails to [protected]@1xbet-team.com
There has been no replay yet. My previous experience wasn't good, so I filed a complaint here.
Thanks
Desired outcome: I want my money back, and I have all the proof, including the video. I will submit all the proof once asked.
Confidential Information Hidden: This section contains confidential information visible to verified 1xBet representatives only. If you are affiliated with 1xBet, please claim your business to access these details.
This complaint has been resolved automatically due to user's inactivity.
We deeply apologize for the inconvenience caused by the delay. Please be informed that the maximum processing time for deposits is within 7 business days, excluding weekends. The processing duration may vary based on the deposit method utilized.
Furthermore, we kindly urge you to log your request through your player account on the 1xBet platform website if you haven't already done so.
Your patience is highly appreciated, and rest assured, we are available to assist you. We value your continued patronage and hope to see you stay with us.
Best regards,
1xBet Team
Replied
Complain against bd agents of bangladesh
For Last 51hr+ I havent received my deposit on my account. I send at least 100 emails regarding this. But they couldnt solve. Whenever I ask what about my deposit they says no update. They have live chat that dont deals with payment solution which requires most. My user ID: [protected] Gaming ID that was used for deposited in: [protected] Transaction Date and time: 28th June 7:21 AM Transaction ID: 730O2OZG Amount: 25000 BDT
Read full review of 1xBet and 2 comments
Replied
Deposit pending no reply
One of my deposit is pending... Which I deposited on 20 june today is 24 june.. They are replying with the same mssg but they are not giving my deposit not to me not in my gaming account.. I want my money..
My gaming id is [protected]
My name is muskan
Please help. Me
300rs I already lost due to their negligence
Now again and again this is happening..
If I didn't receive it... I'm saying good byeto this site.. I have shared the screenshot for more details
Claimed loss: 310
Desired outcome: 310
Confidential Information Hidden: This section contains confidential information visible to verified 1xBet representatives only. If you are affiliated with 1xBet, please claim your business to access these details.
This is so disappointing for me... My withdrawal is not received they are saying that it's is confirmed by operator but didn't receive in my account 500rs and my deposit is also pending i have made several complaints before this I lost 300 also due to company negligence now again
My gaming is [protected]
Muskan is my name
Sharing screenshots
This complaint has been resolved automatically due to user's inactivity.
You need to take action immediately. Contact their support one more time, and if they don’t resolve it, escalate to their higher-ups. Make it clear that you're serious about leaving and will share your negative experience publicly. Don't let them keep your money. If they don’t fix this fast, find a more reliable platform for your gaming. Your time and money are too valuable to waste on poor service.
Replied
Deposited amount of 5000 not credited into my account
I deposited 5000 inr, in my 1xbet account on 21st june 2024 but no amount was credited to my account. I checked with the 1xbet support team by submitting all relevant documents but till today no reply from the team.
Almost a day now, no reply and no solution, what are you thinking 1xbet team and your partners.
My gaming ID: [protected]
Date of the transaction: 21 june 2024
Time of the transaction: 11:22 pm (Indian standard Time)
Amount involved: 5000
Payment system used: UPI Fast
UPI Transaction ID : [protected]
Confidential Information Hidden: This section contains confidential information visible to verified 1xBet representatives only. If you are affiliated with 1xBet, please claim your business to access these details.
Dear Team,
This is not a withdrawal request, I deposited 5000 into my 1xBet account, but the 5000 is not showing in my 1xBet account.
It's already been 1 week,
Request you to kindly help and resolve.
For your convenience, please double-check that your withdrawal request has been properly submitted through your player account on our website.
Thank you for your patience and cooperation in this matter. Your satisfaction is our priority.
Sincerely,
1xBet Team
Replied
Deposit rejected by the operator
I did a payment of INR 50000 on 03.05.2024 but after some time I got a notification saying Deposit rejected in the amount of INR 50000 via epayment (Rejected) I tried to connect customer care by using the online chat and calling facilities, but every time when I call them ended up with giving fake promises saying that the problem will resolve within one...
Replied
My account is temporarily blocked
Dear team
I am rahul arora my account got blocked 180 days ago.they said me we will investigate the matter and we will unblock the account after 180 and u can withdraw ur funds i have a very big balance in tht.now they are not replying me of any email.when ever i contact them on call they said do not call us email is only solution.pls guide me what can i do now.neither i need to complaint against them.i had already give. Each and every proof of transaction they asked.earlier also i complained to u.u told me to wait for 180 days.now 180 days are over kindly tell me.
Name rahul arora
Ph no [protected]
Email id [protected]@rediffmail.com
Account id [protected]
Claimed loss: 177850
Desired outcome: I need my hard earned money back
Confidential Information Hidden: This section contains confidential information visible to verified 1xBet representatives only. If you are affiliated with 1xBet, please claim your business to access these details.
Dear team
I had already raised the concern but there is no reply from them.pls comfirm me what is the next step.shld i contact e curacao . If u are unable to handle my situation.this is not fair
Pls resolve this
We look forward to hearing from you and are prepared to promptly address your case and offer assistance. Have a great day!
Best regards,
Alex | 1XBET Team
Replied
1xbet
Hai
In this [protected] betslip
There are three soccer matches
Which I've selected over goals In that group
Two matches are settled and scored 9goals
And one match has after half it has been canceled because of weather!
Hence my betslip still unsettled to win !
Kindly discuss the matter , how its going to processed further.!
The support team in call has no idea ,
Confidential Information Hidden: This section contains confidential information visible to verified 1xBet representatives only. If you are affiliated with 1xBet, please claim your business to access these details.
I've emailed more than 6 six times , still no response
And general team replied the same message " in processing " for my 22 emails ...
It's been 21 days now ..
What kinda of services is this ?
If security and compliants are also not caring means
How can we trust 1xbet ?
Greetings
I've done a deposit on 5th july at 07.04 pm
Which has not credited in my account till now !
I've submitted all the documents to their email
I have got any response till now
As per the they a deposit suppose get credit in 3 hours max
I waited patiently
Till now I got nothing happened
I've done a deposit on 5 th july 2024
Which is 8 days ago
My ticket number
[protected]
I've emailed them
No response at all
So I've call them in app
They asked to submit bank statement on 7th
I've done asked to wait
Again I called them 8th
They again asked to submit the documents of bank statement till 9th
Asked to wait for two days
Today again when I I spoken the advisor Again asked to submit the UPDATE BANK STATEMENT TILL TODAY
TILL NOW THEY HAVE DONE NOTHING
I've added the compliants team email too
It's been three days they haven't responded too
In last 5 calls from 48 hours,
They advisors in call say is
" We forward your request to payment ,
Send a new update bank statement
Or
We didn't get any response from payment team "
Very very worst customer support
I've been constantly writing and submitting
Fix it soon please
Anyone there in this platform to fix the issue @1xbet ?
Anyone from 1xbet care to reply?
Or
This will be just fixed as resolved without giving any solution huh?
This complaint has been resolved automatically due to user's inactivity.
Replied
Deposit not credited since many days
On 10 june 2024 I deposit 300rs two times using UPI QR option but I recieved only one of them ... But the customer care executives told me that both the transaction are successful but it's not true only 300rs recieved one of the payment was not deposited
My gaming id is [protected]
I want to take action on it 5 days.has passed since this incident .. I want my 300rs
Claimed loss: 300
Desired outcome: 300
Confidential Information Hidden: This section contains confidential information visible to verified 1xBet representatives only. If you are affiliated with 1xBet, please claim your business to access these details.
It's more than 7 days nd i don't receive any deposit
They are saying transaction is complete but I'm not that dumb
It's been 7 days now they are not taking any action there executive told me that this amount is credited but it.is not
For your convenience, please double-check that your withdrawal request has been properly submitted through your player account on our website.
Thank you for your patience and cooperation in this matter. Your satisfaction is our priority.
Sincerely,
1xBet Team
About 1xBet
Sports Betting: 1xBet offers an extensive range of betting options on a wide array of sports. From popular sports like football, basketball, and tennis to less common ones such as esports, the platform has it all.
Casino Games: Apart from sports betting, 1xBet also offers an online casino with a variety of games like slots, table games, live casino games, and more.
Other Betting Options: The platform also offers a range of other betting options like lottery games, financials, and more.
Global Presence: 1xBet has a wide global presence and supports multiple languages and currencies.
Licensing: It's important to note that the legality and regulation of online betting platforms like 1xBet can vary by country. The platform has faced some controversy regarding its licensing and operations in certain countries.
Remember to always bet responsibly and ensure that any betting or gambling activities you engage in are legal and regulated in your country or region.
1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, you will need to create one by providing the necessary information and verifying your email address.
2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button, which can be found at the top right corner of the website, and click on it to access the complaint form.
3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with 1xBet. Make it specific and clear, for example, "Delayed Withdrawal at 1xBet" or "1xBet Account Verification Problems".
4. Detailing the experience: In the complaint details section, provide a thorough description of your experience with 1xBet. Include key areas such as:
- Account Access Issues: Describe any problems you've had accessing your 1xBet account, such as login difficulties or account suspension.
- Transaction Problems: Detail any issues with deposits, withdrawals, or bet settlements, including dates, amounts, and any correspondence with the company.
- Customer Service Interaction: Share your experiences with customer support, including response times and the quality of assistance received.
- Technical Glitches: Mention any technical problems you've encountered on the 1xBet platform, such as app crashes or website errors.
- Policy Concerns: Discuss any policies that you find unfair or problematic, such as terms of service or bonus conditions.
5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as screenshots, emails, or chat logs. Do not include sensitive personal information like passwords or full credit card numbers.
6. Filling optional fields: Use the 'Claimed Loss' field to state any financial losses you have incurred due to the issue with 1xBet. In the 'Desired Outcome' field, specify what resolution you are seeking, whether it's a refund, account reinstatement, or another form of resolution.
7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is true to the best of your knowledge and that your desired outcome is realistically achievable.
8. Submission process: Once you are satisfied with your complaint, click the 'Submit' button to send your complaint to ComplaintsBoard.com for review and publication.
9. Post-Submission Actions: After submitting your complaint, regularly check your account on ComplaintsBoard.com for any responses or updates. You may receive feedback from other users or potentially from 1xBet representatives addressing your concerns.
Yes, 1xBet takes the security and privacy of its users seriously and employs advanced security measures to protect their personal information.
Yes, 1xBet is a legitimate online betting site that is licensed and regulated by the Curacao Gaming Authority.
The legality of using 1xBet varies depending on the country you are in. You should check your local laws and regulations to determine whether it is legal to use 1xBet in your jurisdiction.
1xBet was established in 2007 and has been in operation for over a decade, providing its services to users around the world.
1xBet offers a wide range of sports and events to bet on, including popular sports like football, basketball, tennis, and horse racing, as well as more niche sports and events.
1xBet accepts a variety of payment methods, including credit and debit cards, e-wallets, bank transfers, and cryptocurrencies.
1xBet uses advanced algorithms and software to ensure fair play and prevent any manipulation or fraud.
Withdrawal restrictions may apply depending on your chosen payment method and your country of residence. It is best to check with 1xBet's customer support team for more information.
1xBet offers a variety of bonuses and promotions, including welcome bonuses for new users, regular promotions for existing users, and special promotions for major sporting events.
Yes, 1xBet has a mobile app and a mobile-optimized website that allows users to place bets on the go.
1xBet's customer support team is available 24/7 and can be reached via live chat, email, and phone. They are generally responsive and helpful.
Yes, 1xBet allows users to set limits on their betting to help them manage their gambling responsibly.
Yes, there is a minimum deposit requirement for 1xBet, which varies depending on your chosen payment method.
Yes, 1xBet offers live streaming of a variety of sports events, which is a popular feature among its users.
1xBet operates in many countries around the world, but there may be some restrictions in certain jurisdictions. It is best to check with 1xBet's customer support team for more information.
To verify your account with 1xBet, you will need to provide certain documents, such as a copy of your ID or passport, as well as proof of address.
Withdrawal processing times may vary depending on your chosen payment method and your country of residence. It is best to check with 1xBet's customer support team for more information.
Yes, 1xBet offers in-play betting, which allows users to place bets on sporting events while they are in progress.
Yes, 1xBet has a responsible gambling policy and provides resources and tools to help users manage their gambling responsibly.
The maximum amount you can win with 1xBet varies depending on the sport, event, and bet type. It is best to check the terms and conditions for each bet to determine the maximum potential payout.
Overview of 1xBet complaint handling
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1xBet Contacts
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1xBet phone numbers+44 1273 256987+44 1273 256987Click up if you have successfully reached 1xBet by calling +44 1273 256987 phone number 2 2 users reported that they have successfully reached 1xBet by calling +44 1273 256987 phone number Click down if you have unsuccessfully reached 1xBet by calling +44 1273 256987 phone number 0 0 users reported that they have UNsuccessfully reached 1xBet by calling +44 1273 256987 phone number
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1xBet emailssupport@1xbet-team.com100%Confidence score: 100%info-en@1xbet-team.com80%Confidence score: 80%Supportpublic.relations@1xpartner.com60%Confidence score: 60%Supportsecurity-en@1xbet-team.com50%Confidence score: 50%Security Departmentb2b@1xbet-team.com50%Confidence score: 50%Partnership Queries (Online)marketing@1xbet-team.com50%Confidence score: 50%Public Relations and Advertising
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1xBet social media
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Checked and verified by Maria This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreDec 19, 2024 - View all 1xBet contacts
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