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Dear Sir/Ma’am,
This is utter harrasment which I’m facing since 28th Sept’23.
I have made the payment using IMPS mode on 28th Sept’23 for Rs. 10000/- to aaf enterprise account, which was successful.
Your Team denied stating it has not been credited. I have send my bank statement, Transaction details but still they denied.
I kept following with my bank and after I faught for a long they provided me transaction confirmation letter which I provided to Team today around 9:30 PM.
I mailed 1xbet but only ticket I’d came no reply.
I called up several times on customer care no. Person said it would be credited in 5 min. Other person said give us some time it would get credited. Last executive said directly that I have deposited amount in wrong account.
How it's possible when you are only providing me beneficiary details.
Where should I go. There are lacs of amount which I have lost and made many transactions to provided beneficiary account and it's impossible that I will send amount to different beneficiary who is not a part of 1xbet.
Request you to please look into it and refund back the amount in my bank account.
Sorry to say but 1xbet account department is poor and they doesn't know to operate.
Customer care person is blaming me saying I have made an mistake instead of helping me. They speak rudely. They are thinking that they are doing some favour on me.
Attaching all the necessary details for your reference.
Regards,
Kalicharan Gaikwad
+91 [protected]
Gaming ID : [protected]
Claimed loss: 10000
Desired outcome: Please Refund
Sir/Ma'am,
No one has looking to my raised concer.
Regards,
Kalicharan Gaikwad
Hi Sir,
Tried to raise deposit request using IMPS Mode but getting error which is attached.
Sir request you to add the amount in my 1xbet account as it is credited to beneficiaries account 100%.
I have also mailed all the relevant details to security-en@1xbet-team.com twice but no one replied.
I'm not able to attached my banks confirmation letter as you are not giving option to attached PDF File.
Please help me.
Dear Sir,
Getting an error while raising deposit request through IMPS Mode.
Error : This payment identification number is already in use. Please contact support team.
Please guide.
Sir amount is 101% credited to beneficiaries account on 28th Sept'23.
It seems account team purposely not deposited the amount in my 1xbet account.
Dear Sir/Ma'am,
Waiting for your revert.
Dear Alex,
You guys are not accepting deposit request with same PA707240346974391084.
I have also told you earlier.
Please find screenshot.
Request you to kindly deposit the amount of Rs. 10000/-.
Dear Sir,
Please respond, you guys are not allowing me to create deposit with the same UTR no.
Please deposit my 10000/- Rs to my 1xbet account.
Dear Alex,
How long you will take to respond.
Not satisfied Bro.
Deposit was done on 28th Sept'23 and see the date it's 25th Nov today.
Nearing to 2 months now.
Rs. 10000 is not a small amount.
Why you cannot deposit amount directly.
I have given every possible proof to u'll.
What more u guys want.
Dear Alex,
I think you guys have eaten my amount.
I have stopped using your App as you guys have cheated to me.
I will not stop I will go more ahead to get my hard earned money back.
Now it's more than 5 days you have lastly replied but seems you also one of them who want to eat money.
All you guys are same.
What proof you want I'll present everything.
Quality is decreased of your site.
Dear Alex,
R u there..!
Dear Alex,
What investigation you require. I have deposited the amount in that account which you have provided.
I have given all possible proof of deposit.
This is an utter harrasment.
Dear Team,
Please don't say as soon as, i am waiting patiently from 28th Sept'23.
Today 60 days has been completed.
What is wrong with u'll.
Why you guys are damaging your image.i have given every proof to u'll.
Please deposit the amount without delay in my 1xbet account.
Rs. 10000/-.
What your security team is doing.
Unlock my reference no.
I'm repeatedly saying this. You guys are not allowing me to place request with same reference no.
Which language you want me to elaborate now.
This is 4th time I'm saying to u'll.
Again attaching screenshot.
Why you guys are harrassing instead of putting my hard earn money to 1xbet account.
Unlock reference no. PA707240346974391084
Why you guys are playing with customers.
You take more than 2 months to deposit the amount.
Is this International brand or local brand.
I will not stop until I get the justice.
Please provide your contactable number I'll describe the issue cause you are not understanding what I'm trying to say.
You are just playing passing the parcel.
You are delaying it.
Please reply
Yet to get reply. Please remember I'm waiting my deposit amount to be credited in my 1xbet account from 28th Sept'23.
Amount is INR RS. 10000
Still waiting for your revert..!
Lastly u had replied on 29th Nov'23.
Error : This payment identification number is already in use. Please contact support team.
Now please do not stretch more.
I have already told you to unlock Reference no. many a times but I think you do not want to help and deposit my hard earn money in my 1xbet account.
I'm totally frustrated replying u'll. I have told u'll several times that you guys are not allowing me to put request.
I think your security team either r illiterate or you guys want to to eat my hard earned money.
I want my money back if you do not want it to deposit In my 1xbet account.
For your kind Information I did wrote to your security team on 14th Nov'23 but they haven't responded.
Where should customer go.
You guys are harrowing customers literally.
Mail scteenshot attached.
Now where should I go.
When will you reply.
If you have any branch tell me I'll visit there as well. Why you guys are not depositing my hard earn money. Account which you guys give there only amount get deposited for which I have also shared confirmation receiving from bank..
I'm attaching e mail copy for your reference which I have send to security-en@1xbet-team.com.
This team is hopeless, no reply received from them also I replied on the acknowledgement but still no reply received
This is vary annoying and no individual will sollow it.
Mails to this I'd has gone several times but they do not bother to give reply neither they help. Call centre is very bad.
Please refund my amount to below account.
Beneficiary Name : Kalicharan Sudam Gaikwad
Bank Account No. : [protected]
IFSC Code : YESB0000082
AMOUNT : 10000
When r u'll going to reply.
It's more than 7 days now.
It's been 12 days now u guys haven't replied.
Please refund my hard earned money. Don't eat it as it is not going to digest u.
?
I have mailed them many a times on your given mail I'd that is info-ind@1xbet-team.com but your team didn't deposited the amount.
You guys have made me begger who was asking and requesting continuously to get my own money deposited.
After that I stopped using your site.
No trust on you guys.
I don't know from where you are operating but your site is fake site and will definitely promote not to use fake sites like you.
Your indian 1xbet team is uneducated and don't know to how to operate, speak. They speaks like they have done some favour on me.
Tell me alternate option.
What are you writing. Amount still not credited. I'm fighting from Sep'23. I hv stopped completely because you hv eaten my amount.
Read my Reply properly and then only response.
Call me for better understanding as you are not getting what I'm trying to say from past 5 months.
Do not close the complaint.
Regards,
Kalicharan Sudam Gaikwad
+91 [protected]
Yet to hear from u'll. Why you guys eat Poor people money. All the proofs submitted then also amount not credited in my 1xbet account.
Why people will use your platform.
I have completely stopped using it. I have lost big amount still I was playing it.
Wow now you guys have blocked my application access.
But you will not be able to keep yourself out of it.
You guys have eaten my money.
Any update on my complaint..?
Meanwhile this is to inform you fraud has taken place with me.
Someone from 1xbet sharing customers details to fraudulent people.
This guys no everything about my gaming ID.
Why r u not crediting my 10000 to gaming account.
This fraudulent people have taken my 500 Rs and vanished away
